We rented a unit for only 3 months, and all of our items were covered in rat poop and pee. Even…read moreafter just a month we noticed droppings everywhere and some of our things being bit through. It is ridiculous. It's such a bummer that we had to get rid of so much furniture and other items because they were pooped/peed on or chewed through. You're basically paying for your stuff to get trashed. NOT worth it!! If you absolutely need to go with this place, make sure to secure your things very well (no open boxes, bags, or furniture). This picture is after we moved all of our stuff out, after just 3 months look how much rat poop there is, not including the ones on our stuff. It's disgusting.

The location and the unit itself are great--aside from the dust. However, I had a frustrating…read moreexperience today. I was throwing away a small bag of trash in the large dumpster when someone named Rosie, who claimed to be the manager, approached me and told me I needed to take my trash with me. When I signed up, I was never informed that on-site trash disposal wasn't allowed. I rent multiple storage units at other facilities and have never encountered such an odd rule. There's also no visible signage or mention of this policy anywhere. It was an unpleasant surprise that left me questioning how customers are expected to know rules that aren't clearly communicated.

006/24 Yes, we are…read morenormal people having to store extra stuff !!! This is located approximately just a mile and a half away from home. This is a secure gated facility with an in house manager living in the upper level of the office area. This affordable mini storage has at least more than 500 ground level units with different sizes starting from 6'X6' to 16'X42' depending on your needs. They have easy accessability to the units with the wide driveways to be able to unload or move out your stuff! Their new office hours are as follows: Monday - Friday : 9am - 5pm Saturday &Sunday : 9am - 1pm

All I have to note is Wow..... and I'm going to leave…read moreadditional notes now. this place is horrible 1. dirt all in the unit 2. Rodent droppings 3. Rude woman " I'm not even going to call here a lady"... 4. Run down establishment roll up door rusted as hell. (response given from management) 1. Nothing they can do it's the elements around causing the issue, so you should cover everything. 2. It's the black top Asphalt not rodent shit!.. 3. Im just just letting you know this is how it is.. "so you want to move out?.." 4. You can get weather seal and WD-40 if you want to if it helps you... So Yeah WoW!! A shit place I wouldn't store trash not alone your belonging. like that why you get a storage to protect your belongings not to pay to have them slowly be destroyed due to lack of maintenance from a lazy Staff just watching reruns of a lame Lifetime show... I would have picked 0 stars but it's not a option!...

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Great place and reasonable prices. I never had an issue there. I had their service for almost 1…read moreyear. Jason was very helpful!

I will start by saying Monique is very nice at first. She…read moremade me many promises & never kept them! I wasn't going to include her name in my review but I am SO disappointed worse storage I've ever had & I've had a lot of storages, I wouldn't recommend anyone even my worse enemy.. I was over charged , lied to many times , & worse of all left with a huge Uhaul bill to pay for.

this place is my favorite girl had helped me so…read moremuch I can't even thank them enough now all my stuff is safe yay

stay the heck away from this place. i buy storage lockers at auction. i purchased one at this…read morefacility. the first lady that helped me was super nice although she didn't give me a receipt for my cash deposit (first time that's ever happened in 20+ units I've bought) and i couldn't get a gate code. I came back on day to 2 clear the remaining items and guess what.... was given a code. Go to the upstairs interior unit and the elevator is broken. I asked for an extension to get the items out until the elevator was repaired. nope. you get some extra carts and you can walk 50 yards to the next elevator. yeah. that's a no for me dog. so i left a dresser and couple kids toys in the unit and think that's it. Basically they called my cell phone probably 25 times and my office number another 25 plus times in what can only be described as harassment. THEN they contact the storage auction company and get my account suspended. Just an absolute abomination. By far the worst experience with any facility yet. I can only imagine how they treat regular customers.

Friendly staff, Gera was incredibly helpful and answered all my questions. All my needs were met,…read moreand my move was seamless! Thank you. The facility is incredibly clean, and great price points vs. others in the area.

Gerardo & Krystall are amazing!! I appreciate their hospitality and customer service especially…read morewhen it came to being knowledgeable on their storage units. I have been trying to find the best location to store my items and thankfully to them, they were able to assist and give me a peace of mind to store here! Thank you ladies!!

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

From A happy Customer:…read more Mike made my day as I was searching for a storage unit today. He walked me through the different sizes they offer and was very professional. Mike made it a quick and easy process. Thank you, Mike!

Went to pick up the U-Haul truck I rented it had an 8th of a tank in there making me spend time to…read morego to a gas station to fill up instead of being able to just start on my move. Not knowing how much MPH the truck takes I filled to 3/4 of a tank and only used 1/4 (so left a half of tank). I gave a call to customer service and they won't reimburse for gas so I spent an extra $60 and the extra miles to get to a gas at a station that I won't be getting back! They said basically said it sucks to suck. So all in all the conveniency is terrible! Personally I think the truck should be filled before anybody rents out a truck so you exactly how much gas to put so the customer doesn't get ripped off!