The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

I've been renting a mailbox here for a while. I really appreciate the care the Ryan takes. I've…read moreforgotten to put a box number on occasion and he's always made sure that it gets to me. Because of an unfortunate event, I had to put my belongings into storage. I'm happy that I utilized this facility. The unit was clean and Jeff suggested the perfect size! If you need any moving supplies, the office is stocked.

Very disappointed with my experience here. I drove over seven hours to pick up an auction item--an…read moreRV that was severely misrepresented in the online photos where the blame of poor pictures was put on the auction company. To make matters worse, I was treated quite poorly by a staff member named Ryan. This kind of customer service is unacceptable. Based on other reviews, it's quite clear I'm not the only one who feels this way. This place is in serious need of better management.

Sarah was so helpful and amazing. She assisted me with upgrading to a larger unit. She was very…read moreprofessional and made the move very smooth and easy.

Go elsewhere. Don't give them any money. Don't expect to use your own locks or they'll cut them…read moreoff. Tiny cylinder locks. About the poorest customer service I ever seen. Don't walk into this twilight zone

I've never had such an unprofessional experience at a storage facility. Shannon was incredibly rude…read moreand arrogant from the moment I walked in. Instead of helping or answering simple questions, he talked down to me and acted like I was inconveniencing him just by being there. It was honestly shocking how dismissive he was. There are plenty of storage places in the area--do yourself a favor and go anywhere else. This location clearly doesn't value customers or basic respect.

Just rent with another company. Unfortunately, this "lovely" place jacked up the price of the unit…read moreafter a short amount of time. I've been having to deal with paying the unit on behalf of a friend going through hardships, and I see a "pre foreclosure fee". and I spoke to a gentlemen there a while back to try to establish a payment plan, or something. But they were not willing to work with me on anything. Rude employee, jacked up prices, and inability to work with you to get caught up with payment. Honestly, I am not surprised at the lawsuits extra space storage has had in the past years. I'm surprised they haven't had more! Also noting the fact that she hasn't received any written notices of delinquency either, which I'm sure they are required to send out? Anyways, rent with another company. Often times, they are better. Extra space storage just isn't good to store your stuff with.

It started out great at the beginning, owner is friendly however one day, there was apparently a…read morepower outage & he didn't let any of his residents know so wasted my time driving there just to read that. I also pay my bills on time, this time when I checked there's a $15 increase but I can't contact them since they're not even open until Tuesdays. He also didn't let me know about the increase. Third times the charm.

I've been with pac-it-away 1 year and in that time my rent has gone up $35! This last time was $15…read more And I was never notified of the increase, when I called they said yes they sent an Email... funny I've received all their emails on other occasions but not that one? When did they stop mailing out notifications? All my rent increases I received in the mail& had an actual written notice, I never received anything so I don't know what to think anymore. I was told when I called that I was sent an email & that they raise their rent every 6 months until you cap out to what that unit goes for then possibly once a year, what a scam. I was told I could get a smaller unit(I have a '5X10') or switch units to get a promo price but the rent will still go up every 6 months. Odd I did know storage facilities could do that, I didn't sign anything saying my rent would increase every 6 months. That is my only issue the constant rent increases like take it or leave it & the forced insurance, half my stuff is worth anything so if I wanted to forgo insurance I should be allowed. It's just frustrating.

They were very helpful and kind. Walked out to help me unlock door. Gave me gate codes as needed.read more

Had a great experience.. Maria was awesome working with all my needs. She provides excellent…read morecustomer service. Very knowledgeable and helpful.

This is an update to my previous review. I was quite angry that I paid to have my RV plugged to…read moreelectricity, but they never did it. I had decided to give them another chance, as they corrected the mistake and appeared to be sincere. I am happy to state they kept their word and had my RV hooked up to electricity, and when we picked up the RV, it was good to go. It was a great experience. I also want to mention that the place is always clean. There is no debris or trash anywhere. If you store it outside, it is protected by a high voltage fence for added security.

Clean, organized, and safe! This is the perfect place to store our Mastercraft Boat! The management…read moreis helpful.

I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Rented at 7x7 for over 10 years - went to close it and clean out my things and there was rat shit…read moreeverywhere. The got into all my items and even ate through my punching bag. Told management that after being a loyal customer and paid 166.00 a month for this unit that I deserved a refund. Not only that but this unit is advertising for 70.00 and I paid 166.00. So outrageous and to have all my items destroyed when you state that you keep the units clean. Not happy whatsoever with this service.

Liz is Great and always so helpful. She goes far and beyond. Other facilities just don't compare…read more Stan. D

What I don't like about Cube Smart is that they raised your rent without notifying you you just all…read moreof a sudden see it raised on your bill no notification at all and I don't like that at the top there's holes so it's infested with rats and dust when you let storage door up. You have nothing but rat feces all over everything and it has the openings at the top where they can get in and out so your things get damaged from rat rat poop