I have experience with public storage in Georgia so I booked with them here in California and it was the same simple process i pre booked online and upon arrival my unit was ready to go. read more

dont even do it do not come here this place is a scam they charge you for everything without notice also raise the rent incredibly fast no leniency no customer appreciation if you are late one month they pretty much double the rent with fees and make u pay fees for new locks or they steal your items just a bunch of scams when u move out even more fees this place is terrible i wish i never gave them my business. ido not recommend. read more

Thank you so much, Jennifer, for helping me with my new storage unit! I really appreciate the time you took with me. You answered all of my questions and not only did you make the process of renting a unit easy; you were very kind and personable! Thank you!! The location is perfect and I really like where my particular storage unit is located. I highly recommend Public Storage!!! read more

I have reserved two units at this facility and the process has been the best. Extremely efficient and streamlined. After long days of loading the house and then driving, it was refreshing to have the best thing about the journey be the storage facility at the end of the road. No issues at all, just a purely seamless experience. read more

Good customer service she was helpful kind funny great service storage area is well maintained.

Public Storage is a horrible company. DO NOT USE THEM!!!! They raised our rent by over 34 % just 4 months after we moved in with a very vague, bullshit excuse. They are an extremely unprofessional and unethical company. What a scam. read more

Did everything online, good price, clean unit, easy access with app on my phone! I would recommend this storage over all the others!

Worst place to rent. The manager was a complete bitch to me then they kick me out of the property but yet wanna keep charging me monthly like you assholes think I wouldn't call corporate. read more

I was in need of temporary storage when I located this location in November 2021. Each encounter with Will was pleasant. He's very knowledgeable and professional. Here's my problem I've only had my storage unit 4 months before receiving a rate increase(see attached) . This of course is after receiving multiple notifications of recent improvements including paving, painting etc. passing on the cost to customers. How about a refund for days with no access due to these projects? Why would rates go up after 4 months increasing my bill from $226 to $ $262. This is high way robbery which is why we are moving our business to another company . Bye public storage. Shame on you read more

Public Storage - Bill increase - Self Storage Near Me - Redlands, California

These people are the best held my unit and it was ready on time. Did it all online no problems no hiccups just the way I like to do business. I found the office to be very responsive always called back always willing to help. read more

I just got my unit today. We are storing things for only a month or two. I did get the one dollar first month deal and my total was somewhere around $50. I spoke with a couple people on the phone they were both very helpful and informative. When I moved things into the unit I went into the office to return my lock for a refund however I wasn't able to because it's a certain type of lock I don't have. you can add an additional lock of your own. The best thing about this place is probably The woman working in the office named Niecey. She was so kind helpful and I almost felt like I wasn't in California anymore. I am originally from Michigan where people are more friendly and I was not used to it it felt very homey comfortable talking to her. she is a sweet, Outgoing friendly, helpful and she's professional. she deserves a raise!! It was very refreshing to have a kind person working in the front office. She also explained to me how to use the lock, and different packing supplies for furniture. They do sell a few items in the front office such as bubble wrap, and a large roll of plastic wrap for dressers. read more

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Very dusty inside our unit, you'd think it would be cleaned before we got access. We also did not get the $1 first month promo. Gate code entry requires you to get out of the car. However it is convenient if you have their Public Storage app to open the gate. read more

This place is an absolute joke!!! The hours posted do not mean a thing, it is now 10:19 and they are supposed to open at 9:30. The first and second time this happened it was not too big of a deal and the manager was nice enough and I came back later. When you are holding someone's belongings that they might need access to, it is simply unacceptable for this to happen. Unfortunately our unit is one in a hallway which they are supposed to grant access to daily. I am no yelper by any means but since I have been on hold with the corporate line for 32 minutes I figure I have nothing big time. This will be my final review as we will switch to another storage place ASAP!!! The easiest business to run in the world and they do it at an embarrassingly poor level!!!! read more

Don't use this storage place. They have had a problem with their gate and refuse to manually open it to allow folks to drop stuff off and pick stuff up. People had moving trucks full of stuff. No notice was sent to their customers letting them know that they wouldn't be able to take trucks and cars in and out. They were allowing people to walk in, but what good is that if you need to load/unload a truck. Unbelievable and quite ridiculous. If this company costs me more money in moving fees because I have to reschedule my movers, best believe they will be sued. read more

Fuck this place. Do not rent here. They close at 6pm and they won't let you get into your storage unless it's business hours. They jack up your fee every month. read more

Niecy is truly an exceptional worker. She is so helpful, kind, responsive and has a wonderful attitude. I've rented from this space two years ago and I won't go anywhere else because of her service. It's located in a great area and the prices are unbeatable. read more

Horrible! RENTERS BEWARE this place has been burglarized on a weekly basis and this is an inside job. they are not cooperating with police for video footage, they have no sympathy for their customers. Please everyone read your contract!! they have a no care attitude. They stole everything from me and my kids everything I have worked hard for all gone. This all happened July 3rd 2020 I then vacated same day due to the fact I was targeted and these criminals will be back and they have the audacity to make me pay for the full month of July after they cleaned my storage unit out. Please please read the fine print in your contract RELEASING THEM OF ANY LIABILITY INCLUDING THE LANGUAGE THAT STATES YOU WILL NOT STORE ANY VALUES IN YOUR SPACE. And that the total value may not exceed 5k. We all know everything has value. this company needs to be shut down ASAP! Do not give them any of your business. read more

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Absolutely terrible experience. My unit got broken into and $10k worth of my belongings were stolen. The property manager Niecy didn't seem to care at all, walked us to the unit and then walked away as soon as she opened it, no empathizing, no discussing next steps as to how we could get our insurance claim filled. Luckily they had brought in Tony from a different branch who was empathetic and discussed what we would need to do for the insurance claim. Tony let us know that they think it's an inside job from someone who had just rented a unit with them, and that they think all of our stolen stuff is being stored in his unit (not sure what would make them think that unless they saw video evidence). Anyways, nothing can be done as they can't go into his unit without him being there. I got the number for the District Manager from Niecy and explained the situation and requested to be refunded for the month when all my stuff got stolen. I thought it was a pretty reasonable request; I wasn't demanding to be refunded for all the months I rented the unit, just the month when my things were stolen and the service of securely storing my belongings was clearly not performed. He refused. To add insult to injury, they charged me for a new lock to replace the one that was busted by the thief (which was their own lock that they originally sold me). Really? The drywall that had been busted up in my unit was never cleaned up and left there in a pile until I moved out a month later. The worst part of all this is that the insurance company they work with seems to be going out of its way not to pay out any of my $5k claim because I don't have pictures and receipts of every item I'm reporting was stolen. Can't imagine who keeps receipts for multiple years. I actually did send about 15 receipts/photos, but they keep sending the same email requesting more and not acknowledging what I had already sent. And now the agent on my case won't call or email me back. Just a shockingly terrible experience overall.. I will be going out of my way to make sure no one I know ever uses Public Storage again. read more

In my opinion I would never recommend this facility. Our unit was one of a series of units broken into at one time. Security is almost nonexistent. Camera footage seemed to be missing. Got a big runaround from the manager Niecy who was rude and hung upon the phone call never. Oiled get a truthful answer from her. I would never recommend this facility. read more

Thank you for the smooth easy rental you were so very helpful I highly recommend this rental place. Thank you

I read reviews and one person said they raise prices $10.00 every year well this year it is $11.00. I agree with Alyssa luckily I am able to feed my family and am blessed with a job but people are struggling to make ends meet right now and this place raised prices another $11.00. I am clearing my storage out this weekend and will buy a storage or go to a less greedy business. I have complained every year when prices are raised but this is the tipping point. My husband even asked whey they would raise the price at this time and the response was "we sent everyone emails" I agree everyone should pull their stuff out and spread the word. GREEDY, GREEDY, GREEDY Just look at all the poor reviews!!! read more

Horrible! I have been a customer, make all of my payments on time and this company is doing absolutely NOTHING to accommodate us during this TERRIBLE TIME! People can't afford food but they expect us to afford a storage unit? (Which is overpriced) What if we all just pulled our stuff out of storage you guys wouldn't have anything. They don't appreciate their customers at all! Pull your stuff out ASAP or else your just going to come out of this pandemic with debt from public storage. You guys should be ashamed of yourselves expecting money when NONE of us have jobs! read more

Public Storage in Redlands, CA is an legacy facility that is comparatively user-unfriendly. You have to leave your car to key in your code. If you rent inside the hallway, you can enter your unit between 9:30 am and 5:00 pm period. So, make sure you negotiate against the PS frequent price hikes. The joint ain't worth another nickel. The staff is sometimes nice but the manager not so much. Don't bother asking for door repairs 'cause the mgr. won't give you document showing that you gave 'em a copy of your unit key. One star for signage and an street easement; four blanks on the crappy, ancient facility and mismanagement. read more

I visited this place last week 9/2 and had an amazing experience . Leslie (I believe was her name) was extremely helpful . She took her time to answer all my question . She made me feel welcome from the moment I stepped in . She was very professional from start to finish read more

Came here to make a payment in office. I get here it's 3:07 and door is locked. Mind you, office hours is 9am-6pm. Some lady comes out and says she just clocked out they should be sending somebody else. So unprofessional. It's not okay and last time my boyfriend and I came the doors were locked also during office hours. Makes no sense. Unacceptable. read more

Nicey helped me and my roommate out today. She was very welcoming and professional. She made getting a storage unit so easy and quick after the long day we've had. I really appreciated her work ethic and her lovely personality. Thank you so much Nicey! You're amazing :) read more

I reserved a 10x10 online and once there realized it may not be enough space. I went to the office at which time I was greeted by a woman named Niecy. She was so helpful and friendly. She not only showed me on the screen the difference in the 10x10 and the 10x15 she then went with me to size up the items in my truck. She was so very helpful. As far as I am concerned she went above and beyond her job. All the while she was also covering for another location as no one was available to run that location. Can't thank her enough for making my mistake an easy fix. read more

I was interested in a unit, made an appointment and was advised on arrival that there is no guarantee on pricing. Corperate can increase rent whenever they want to. I asked if there is a "cap" on as much or as many times a year said increase can take place. Answer: "Coperate can increase in 15% increments I think, and however often they want to. Wherever you go its going to be the same." We thanked the lady that didn't even greet us upon arrival. No smile... no customer service skills at all... and decided to take our business elsewhere. I don't like "corperate" to have that kind of control! Lack of a "locked in" rate for at least a year, and poor quality of customer service are the reasons why. In case anyone cares to coach this employee. read more

I am new to storing and this was my first ever experience. I'm in the process of moving so I just signed up the other day and Lily helped me. She was knowledgable, informative, super friendly, and she made the moving in process quick and easy. However, I'm give three stars because the unit seems great so far but I did not see anything online about rental insurance being required and I'm not stoked about the early business hours for an inside unit. Additionally, when someone called me to follow up with the reservation I made online, the girl on the phone thought my reservation was made for the day before I booked it. I corrected her and she made me an appointment for the correct and following day. However, when I went in for my appointment, no one was in the office and there was a "we're returning" sign that was set for at least 35 after my appointment time. Since it was my first stop on my first day of moving--truck loaded and all--I was definitely irritated. Once Lily came back to the office after helping someone else, she looked at the calendar and said the person on the phone had set my appointment up for the previous day. read more

DO NOT give this place any of your business. They have major theft going on and the staff does not care or attempt to help in any way. All my belongings in the storage were stolen and apparently nothing was seen on video. There are people entering by following others who are entering with a code. No Security in the storage units during non business hour. HORRIBLE PLACE read more

This is the most disappointing storage facility ever. Gate broken two days and they don't even have the courtesy to email or call their patrons to let them know. Many of us are on a schedule made by the trucking company and costs go up if you don't adhere to the contract you signed. This place is horrible. Worst experience ever! I'd give a negative zero if I could!! read more

I am in the middle of relocating from Redlands to LA and have been desperate to find a secure affordable place to store my belongings until I find a new place. I went to a few storage places in the area and was never truly happy with the location, customer service, or rates. I decided to try Public Storage as a last resort and wish I would have went there first. Philippa's customer service is top notch and her property is spotless. She recommended the perfect size unit for me as well items I would need to finish the packing process. Anyone in the Redlands area looking for storage I recommend coming here and asking for Philippa read more

People here seemed nice at first, but when a major issue came up, that all changed! My unit was broken into and they were rude to me like it was my fault! I was pissed beyond all belief. Cops came for my report and when speaking with Redlands PD, turns out that this place has a big problem with Theft!!! I lost a lot of important and sentimental things! I even had an inside unit, but it still was broken into. Nothing is safe here people! Do not do business with this location!!! ***WATCH OUT*** read more

I went in yesterday for a quote and was blown away by Niecy Carpenter's professionalism. She was very knowledgeable, patient with me and my million questions, and very friendly. I left there thinking I don't need to go look anywhere else. If you're looking for a storage space, I HIGHLY recommend that you go see Niecy!!!!! read more

Milan was EXTREMELY helpful ! She helped me make an appt and answered all my questions about transferring to a bigger space !

Philippia was extremely helpful, nice and it was an amazing experience overall. She walked with me thru the facility and showed me different sizes so I can choose what was better for read more

Don't get fooled. Every year, they jack up the monthly rent by $5. After about three years here, we're paying $15 more per month than what we started out with. On top with of that, if you have one of the smaller units that's all grouped inside one entrance, they only keep it open for about half the day and then lock up the outer door when the office closes. I understand that this is for security purposes, but having just been kicked out an hour earlier than their closing time, I'm little irritated at spending a (gradually increasing) amount for a fraction of the access time that they've advertised. Looking into other facilities. read more

Awesome experience! Had to get last minute storage due to stressful break up. Then had to upgrade to a bigger storage later in the day because I didn't realize I had so much stuff I owned! FELECIA the manager lady was AMAZING throughout the entire process! She went out of her way to help me. She even postponed taking her lunch to help me! If I had a business I would hire her! Great customer service! read more

Just moved back from CO. Searched several storage facilities and I;m very glad chose this one. Nice location, easy access, great price and even better property manager! Highly recommended :) read more

Horrible, Horrible, Horrible! Doesn't even deserve one star. Be careful for the indoor units, because they will not protect your stuff. Hinges are located on the outside of the doors, so that means anyone can break into your unit. Noticed weeks ago that a pin on my hinge was missing. Showed an employee the problem, he said not to report the incident because "Public Storage " does not care about its customers, and the pin was missing because of the painters. However, he said he would note it. Surprise, Surprise he did not note the incident and now our space was broken into. Door was completely taken off and our stuff was vandalized, stolen, and left in the hallway. Spoke to the general manager (lady with short dark hair), and she was also no help. Actually turned everything around on us. Maybe the first employee was right! Reporting the situation got us nowhere! Spaces also do not have proper security surveillance. I know this is why we have insurance on the units, but who really wants to go through the headache! Maybe if Public Storage did their job, it wouldn't be so easy for crooks to break in. General Manager states " storage place get broken into all the time". Yes, maybe that is the case but I have had many storage units, and never was broken into. Lets be real, this business may be kind and clean but the moment something happens their customer service goes out the door. I trusted the employees here in the Redlands office, and that was my biggest mistake. I sure do wonder why my storage unit was targeted twice. First the employee blames it on the painters, and then now my unit was completely ransacked. Sounds a little suspicious to me, even more so now that the management doesn't care one bit. If you value your belongings, find a different storage place! Sincerely, A very disappointed customer read more