Need to give a 5 stars this location is the best !! I moved…read morefrom a different location same company but really have to give her Ally excellent customer service Ally was really really great !! she help me go through all the detail which the other location didn't provide me at all. I'm glad that I found her :)

Mike got me totally hooked up with a space and a price that worked for me. He was honest and…read moretransparent and I appreciated that.

Awesome place. Safe and clean. Eddie (manager) is awesome. Very friendly and helpful. Moving to…read moreTexas; but would definitely rent and recommend this place. Pricing is fair too. Thanks !

We have rented at this storage unit before when moving my daughter out of college as we are out of…read morestate. The previous interactions with employee Starr have been great, but the manager Bernice is very condescending, very bitter, very snotty, and not helpful at all. She is rude and should not be a manager at this place. I will make sure that the Redlands families know not to use A Storage Place on Lugonia from here on out. Such a disappointment! Hopefully the owners read these messages.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Rented at 7x7 for over 10 years - went to close it and clean out my things and there was rat shit…read moreeverywhere. The got into all my items and even ate through my punching bag. Told management that after being a loyal customer and paid 166.00 a month for this unit that I deserved a refund. Not only that but this unit is advertising for 70.00 and I paid 166.00. So outrageous and to have all my items destroyed when you state that you keep the units clean. Not happy whatsoever with this service.

very professional and well kept, well also recommend to anyone.will rent from this company anytimeread more

They Auction off my storage without letting me know anything until the day before the auction which…read morewas a Friday. I had my medical devices in there that I needed for my Heart Issues. They were very rude and I am going to file a lawsuit against them.

Megan is so helpful I needed to move into a larger storage space, and she got right on it , helping…read moreand even found one close enough to my old space

I just wanted to say that Destiny was so helpful and professional when the gate was not working!…read moreShe was kind and quick to take action!

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Please do not do any business whit this company or any of their facilities. They are very rude and…read moreunprofessional. Half of my storage was stolen! I moved out and they still charged me for a months rent. My bank had to reverse the changes.

Opened office quickly when asked. Facility is very clean and secure. Staff was very helpful.read more

Nice Storage - Clean complex…read more Well maintained and safe Price - a little high than other storage in the area Staff - just standard

Easy to sign up online and had a miscommunication with the company while out of the country. Spoke…read moreto the manager Tina who was AMAZING! She was compassionate, professional and punctual. Thank you Tina for everything!

Used them twice and would absolutely use them again. Quick and neat. Upfront about the fees.read more

Don't use this company especially if you are handicapped or visually impaired. They stole my…read moredeposit when it wasn't me who cancelled. They cam into my house and immediatley complained about all the stuff I had. They saw a dop of poop and said its a health hazzared. I told him most of the black on the carpet was old glue when we putt some plastic down. Then they had me pack the stuff I needed while (I thought they were starting) The main moer had me sign a bunch of paperwork - which he had to point at where to sign because I couldn't read it with my poor vision. He didn't give me a copy and told me the office is going to call me. The office called me and said it was too dangerous for them to stay and they would be keeping my deposit. I went to the front door to talk to them and they were pulling away. I can't dispute the money because they had my permission to take it. Its civil matter. They left me blind and unable to find the things I needed I waited to pack until they got here, medicine, toiletries etc. They could have at least stayed and asked before they let if I needed help with anything. They were horrible people, uncaring and empathetic. Of course they were so friendly while making the arrangements'. Everytime I warned them about how much stuff I had they said no problem and that was the first thing they complained about. Im sorry my 5lb dog pooped a pellet on the floor guys but you could have been more helpful then that. I cannot read what I wrote sorry if there are mistakes. Who knows what I signed. why didn't they leave me a copy. They probably had me sign the deposit away and took the blame for the cancellation. This company has no heart.