I love this storage unit. I love working with Christine she is amazing and caring A clean and safe place to store your belongings We been here for years now And love it Thank you read more

Absolutely love this place and Monique is a doll. The place is always clean easy access and the staff are amazing thank you Mountain avenues self storage. read more

I have two units here and they are really good in terms of customer service and maintaining the property.

Good prices! It's always clean and the hours to come in and out are great. If you go in, make sure you ask them for their promotions. They have the best deals in Ontario, I can tell you that read more

I have had my storage units here for many years. They are always kind and helpful. Don't hesitate to use them. I absolutely adore the ladies here. read more

They were clean and had great customer service, they answered all my questions, and were very simple. Left happy

Rude people they don't respond to phone calls as you can tell just call now. 1 hr plus lunch breaks

I've been with this storage company for a few years and they have always maintained cleanliness. The people here are very professional and helpful with questions or concerns. I've never had an issue with them not helping me in a timely manner. My valuables have never been damaged or broken into. I highly recommend this company if you are looking for a new storage solution. read more

We have had a unit here for several months. In that time, I have had nothing but problems with office hours, and responsiveness to issues. The sign on the gate gives specific office hours, and more often than not no one is in the office. When I call, 90% of the time I get a recording. My latest issue, I admit I was late on a payment, and my gate access was restricted. That's in the contract, I have no problem with that. My problem is, I made my payment, the next day I went to get in the unit, and I was still restricted. According to the sign on the door, the office should've been open. No one was there, no one answered the phone, so I was unable to do what I needed to do. They are extremely quick to restrict gate access, and overlock if you're late on payment. But when they're late, or not where they need to be, their attitude is, there's nothing I can do, oh well. read more

I was actually impressed with the service and cleanliness of the office and the whole storage compound

Bad customer service, nobody is in the office. I've been trying to pay my bill for two days already, they'll want to charge me late fees but it's there fault for nobody being in the office. Unacceptable read more

I've been with captain storage for about 4 years and never have I had a problem. Really good customer service!!!!

I have been a loyal customer for over 8 yrs. I am now considering moving my stuff because they have been raising the rents every year. I don't think it's not fair being that other places keep the same prices for years at a time. I have always been a responsible renter. I feel like I'm being punished for something that I didn't do. Last year they raised the price $17 and now they raised it again $17!! I'm now paying $226 for a 20ft storage unit!! I've a friend who's paying $175 for the same size storage unit and they've only raised her rent $10 in five years!! Somebody is getting greedy and as far as I've noticed many other renters are moving out. I think that now they have to make up for the losses with the people that are still there. I understand that They can do whatever they want since it's their business but a business that's not reasonable with its costumers will never thrive. read more

Sad to say that I spoke too soon and put my faith in this business prematurely. After leaving my items there for a full year, I came in to find that a leak had come through the ceiling during the previous rains. Everything on the floor of the unit ended up destroyed. All of the boxes soaked up water from the floor. I threw out boxes and boxes of moldy/rotted books, movies, games, and various other items. Not only that, but while I was in the process of moving out there was a mouse running the halls of the units. This business refused responsibility for the leak in their roof. The building should be properly maintained in order to be rented out. I was told that because there wasn't insurance on the unit I was out of luck. Insurance is for natural disasters and acts of God. A leak in the roof is a preventable problem with proper building maintenance. I will be adding pictures to prove that my items were rotted and destroyed. Please stay away from this place. The prices are good but it adds up as a final cost when you have to replace items. read more

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The staff is always helpful, and a nice and clean storage place!!! We have never had a problem and will continue to refer people to them! Also, we have always felt very safe!!! read more

First & foremost, amazing customer service. There manager Jesse is hands on & always willing to help. If you're looking for somewhere you can depend on this is the place. Thanks for all your help guys! read more

I have had a unit here for a little over a year now and I have never had any problem with anything or anyone. They have always been very nice and helpful. The only thing I wish they had was the ability to pay online. But the price is great so cant complain to much :) read more

I've only had a unit for about a month and a half so far so good hopefully it continues that way nice Staf good communication so I'm very happy at the present time like I said I hope it continues read more

Very good customer service and very good prices the only problem is i wish the hours to enter the storage could be extended.

These people are very helpful and kind. The units are clean ! Very happy although after the initial 4 mo for a reduced rate, rent goes up to comparable storage units. read more

Is very clean and nice. Very friendly people that work here. Been here for awhile.

The staff is very friendly and helpful...they have been very accommodating to set up my account the way i wanted as i had a very trying move and wanted to assure my privacy. i am now living out of town and they take my payment over the phone and email me my receipt very convenient and makes for great bookkeeping. read more

So far, So good! The manager is extremely friendly! I have not move in yet but the service by the worker around 5pm was great! he was super friendly and showed me the unit and talked about the time to be in and out and tips to have a safe unit. I was very content with the service here. I went to Trojan and I was scared off almost instantly by the lobby worker... SO When I went to the first Captains up the street the manager there was very friendly too and gave me tips to save money. And advised me to rent with a special at the next one (Just half a minute over the bridge). This is what I call professional friendly service! Not out for your money really, But your comfort! Then I seen the lady (Manager) at this one and I was so surprised how nice and friendly she was. I was very happy to rent from here, And so far no Problems and this place is worth every penny! Not to mention the crazy deals, Cleanliness, and convenience of this place. They don't force you to buy the $15 lock like U-Haul and others do...You can use whatever lock fits that you own. Highly recommended! I will be checking in! Thanks so much for your Help Joanne! read more