Lisa ensured I got the unit that I needed and it was accessible for me as I wanted one on the first…read morefloor. Amazing customer service and genuinely friendly. Very clean facility and they have climate controlled options.

This place used to be great - well kept up with a wonderful on-site property manager. Now it is…read morehorrible. I hadn't been in months. The last time I was in I brought to the property manager's attention that there were dents on the door to my unit - someone months ago had apparently damaged several in my row - and she said she would put in a work order for it to be repaired. A couple of months later I called because of an auto-pay issue, and she said the request was still pending. Today when I went the first problem I encountered was that the sign-in for the elevator was not working - not for me or the other people waiting. Pressed the intercom button several times. No response. Finally got up to my unit, and the door was still dented, so decided to stop by the office. As I was getting in my car to leave the gated area, the gate opened wide, but there was no body in the area seeking to enter. stopped by the office. No one there. Called the posted number on the office that advertises it is to speak to the property manager. I was put in an endless voicemail loop. There was a choice for speaking to an agent, but that choice reverted to the main menu. Meanwhile my rate go up and up. Poor security, poor maintenance of the propery, no one available when things go wrong, no one to reach by telephone. Poor everything.

Beware of exorbitant rent increases! I rented a 5 x 14 unit in May for $85 per month. In July, I…read moregot notice that my rent would increase to $176 the following month. That's right, they more than doubled the rent with a single increase only a few months in. The best part is they're currently advertising the same size unit for a non-promo rent of $114. I would have been a long term renter here but moved out the day before the rent increase. I'll never do business with StorQuest again.

Laura was so helpful and kind at getting me started. Clean calm and quiet facility, very well lit…read moreafter dark. Competitively priced in beautiful Claremont. Love it!

I just moved in and found this Place has wonderful customer service and help and Cleanread more

A center I work for has been using this facility for years with great customer service and no…read moreproblems with anything. When I had a less than desirable experience elsewhere I immediately thought of here. Very comfortable storing things here.

This company is amazing!! If you need storage - this is the place. Shannon helped me with all my…read moreneeds and made everything seamless!! Grounds and units are nice and clean. Feels very safe here. Hours are great!!! Call them first when you need storage - you'll be glad you did!

Needed a temporary storage unit for my daughters college apartment furnishings. I found the…read morepersonnel to be extremely kind and helpful. The unit is perfect, all ground level units, clean and very well organized facility. Bonus was that I used their truck for the move....free!

Two break-ins later.... I have decided to write a yelp review and let everyone know that this is a…read morevery unsafe extra storage space facility. I've had two break-ins the first time I didn't get insurance the second time I did I made a claim, but now the policy says it is not effective until the 26th this happened on the 21st isn't that unreal? Unreal not only that they put me in a unit that was broken into twice, they did not board up drywall they only put wood over the holes which if I just got a screwdriver I'd be able to to take those off and then break in unit. How is it that the district manager goes in there and says what's the problem what's wrong? I'm like I have no walls. Don't you see the holes? The district manager, Julio has the biggest attitude and very condescending. He treats people like crap and does not protect his customers when we are spending money to keep our valuable stuff here how is that a district manager does not know about the first break or the second break how is it that he doesn't know about the walls, it's because he didn't want to know Jason the manager on site is amazing. He left it in my notes. He made sure that Julio knew the communication was great but Julio district manager did not want to do anything about it.! Now they are saying I cannot claim anything due to insurance has not gone into effect which is unbelievable because I did exactly what they told me to do and they still did not let the claim go through. It is very unsafe here there's no security and poor management from the district manager, Julio if you have AAA file a claim with them but do not rent here they don't care about you Carel will only let you stay here for two hours which is complete bullshit. She asked me for a key to unit after the fact that they did not do what they were told to do which was fixed the walls when she asked me for a key, I said don't I have to sign something I can't just give you a key and she said oh yeah, I forgot. THIS IS SOOOOO BAD !! Asst manager Carol was rude to me and made me put my things back into my broken unit because the boss didn't want to fix your unit. Then told on 3/22 I had met Julio talked to the boss Julio and how unprofessional he was My interaction with Julio and him knowing he's the district manager Julio was rude and unprofessional. He made me feel unworthy as a customer. I can't believe the district manager Julio had that much attitude and even try to throw another employee Julio underneath the bus just because they have the same name and I said no Carel already told me who district manager was so I confronted him. the manager Jason always helped me and got my unit fixed right away when the wall broke. I was lied to by the district manager I said how is it that you don't know about these two break-ins so I was moved into another unit so they could fix the broken walls of my unit then in the middle of work I was forced to get out of that unit and I was forced to put all my stuff into the unit that was broken into. How does that make sense that night It happened again ! I walked in the next morning, and there was another big hole in the wall. Do not rent here they don't care about you at all they don't have proper security! Julio lied and knew about these break ins , carol all she does is spy and not let you breath . These ppl don't deserve to work here they do nothing for this place! Jason the ONSITE Manager was the most caring person here!! I will be moving forward with this claim and getting in touch with corporate management and a lawyer !

Nice, convenient, safe, clean and friendly. Would recommend for storage in Claremont.read more

Great customer service! Clean property, good price and professional staff. Thank you!read more

In speaking with Upland PD they rent out spaces to transients, or unhoused individuals, who live in…read morethe storage units. Apparently this happens regularly. Our travel trailer was broken into last night. There is no security other than a motorized gate. The fences are not electrified, contrary to signs posted indicating they are. I don't believe they even knew anything was wrong until a renter reported vandalism. I was called at 4pm from the office staff for an incident that occurred some time between last night and this morning. So why was I called at 4pm and not earlier? They are clueless. I counted 10 different travel trailers, a couple of boats, and two limos were all broken into with stuff littered everywhere. Broken doors, windows and locks. No apologies from the office staff. No empathy or care shown. Just another day.

This place is absolutely amazing. The staff they are amazing they always are so happy helping when…read moreneeded. The only down fall is I wish they were available Sundays

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

This storage facility will auction off trash after a buyer leaves all the trash behind so beware of…read morethis property

Horrible people, horrible service DO NOT TRUST THEM…read moreThe facility is not safe. Strangers walk around, cars follow you in and out without codes, and there is never any security. The place is dirty and badly maintained. The manager is the worst. They are rude, unprofessional and are in need of retraining.

Recently saw sign I had to go check…read more Pretty happy Just started Good staff Clean. Friendly

So glad to have found this place. Public Storage was price gouging. We were really impressed with…read moreCalifornia Mini. For one thing, the office has a large screen computer where you can see the security cameras work. For all the cameras in other places, I've never seen staff actually monitoring the cameras. And it's clean! I swear they must vacuum the property three times a day or something! Friendly, active staff, clean public restroom, a nice second home for your stuff! They do automatic or in person payments, we prefer auto. Basically, they are great!

So I came into the storage to rent out a storage after calling them and after my rate increased at…read moreextra space Storage by almost triple after speaking with the manager she was polite and rarely understanding of my situation although when I asked her if my storage rate was going to increase she could not give me a straightforward answer she continue to say that it was going to increase but she did not know when "which I think is a lie I think they know when it's going to increase" but they do this in order to get your business now the storage is conveniently located around the corner from my apartment and it is open from 6 AM to 10 PM every day which I do like although there is multiple homeless on my side of the unit sometimes they do have their stuff out blocking the street to drive through although they do not bother me God knows what they're doing in their storage. If you're going to get a storage here just be aware that your rate is going to increase by double within a matter of 4 months.

I have had a storage units with this company for years and Amanda has gone above and beyond with…read moreher customer service! She has been so helpful and professional and she has been absolutely wonderful! I have finally come to the end of needed the storage anymore but very thankful for the great service provided to me.