Horrible people, horrible service DO NOT TRUST THEM The facility is not safe. Strangers walk around, cars follow you in and out without codes, and there is never any security. The place is dirty and badly maintained. The manager is the worst. They are rude, unprofessional and are in need of retraining. read more

This storage facility will auction off trash after a buyer leaves all the trash behind so beware of this property

Jessica the site manger was super helpful with helping us find the right size for storage. We have previously rented a unit here before as it is super clean and convenient with the drive up units. read more

I wanna thank the friendly staff at the Extra Space Storage facility in Claremont for being super helpful since I've been there renting a huge space with great access at a great rate. Thank you all keep up the awesome work. read more

The young female associate at the Claremont location named Jessica was 10stars AMAZING!!! Her customer service was EXCEPTIONAL! Very knowledgeable, polite and detailed. Thank you Jessica for everything! read more

the ladies at this location are extremely amazing and nice!!! I've been frequenting this location for the last 3 years and they've been consistent! Thank you all for your great customer service. read more

I was able to secure a unit with adequate space tof 110 less than I at somewhere else . Jess the mamager was fantastic . She is friendly really know it all. The unit is secure and very clean. She got me a payment date that works best for me. I recommend you ask for Jess and get a nice place by someone who loves her job. thank you Jess they are lucky to have you . read more

Life can be unpredictable, and there may come a time when you require a storage unit. Trust Extra Space Storage, for I have used them throughout my life, and they are simply the best. The faculties are always clean; you can feel comfortable placing your items with this company. One of the most significant aspects is that you will receive a warm welcome from skilled and highly professional staff members. Thank you for always providing excellent service. read more

So helpful and over all friendly definitely recommend to anyone I was able to get the help I needed

Jessica in the administration office is by far the best unit manager l've ever met / interacted with. She is attentive, kind, charismatic and most importantly INFORMATIVE. She answered every question I had and if she did not have the accurate answer; she would get back to me in a speedy manner with the proper information. She tended to all my needs and tailored an amazing account for me. Thank you Jessica for making my move in and storage process effortless and welcoming. - Jace read more

RATS RATS RATS! Beware!!!!!! Do not use this facility if you care about your belongings!!! We have been storing some of our things here for about 6 months. My husband noticed rat droppings back in Jan or Feb. He called the office and they said they were aware and handling it. What they meant was, they are doing absolutely nothing. My husband went back today and it's even worse. Almost everything inside the unit is destroyed. The girl working there offered a 25 dollar credit and asked if we wanted a smaller unit closer to the front because they haven't had complaints up there. She also stated that they have known about the rat problem since February and we can take our stuff and go, if we want. So we basically paid this company hundreds of dollars to let our stuff get destroyed. It is complete negligence on their part. We are moving whatever is even left of our belongings to a new storage facility ASAP! This place is disgusting and a bunch of liars!!! read more

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Disappointed due to the raise in cost to have a parking space. It went up over 20% in half of the year. They wanted to charge me close to $150 a month! SMH. I guess they don't want customers to do business with them for too long. read more

Great customer service and value for the size of the storage special thanks Jessica thank you for amazing service

I miss Jessica who I had the pleasure of her assisting me on whatever I needed in the years of being a customer. I had a move-out date and unfortunately i missed it by the morning before of them opening and charge $3 and change...also I was appalled by JULIO lecturing me on not charging me dumping fee for the few empty boxes I left behind for anyone that needed. Julio needs to removed from customer service. He talks down to their paying customer. Julio could use some classes from Jessica on customer service. OH Mr. Julio also says "If your going to continue this conversation than I will have something to say...". Just because I cut him off...no bueno Extra Space for Julio representing your business. I will not recommend this location so no one has to be confronted by Julio. read more

Erica was great, very professional and helpful . She goes the extra mile to make sure you have a good experience. Al read more

PROS: units were clean, had a very friendly manager on the premise. they have a working soda vending machine by the gate. CONS: boxes were slightly costing more here than other storage facilities; outgoing keypad is broken every now and then; and because of their ongoing promo of 1 free month. they said we were not allowed to access our first unit while we were moving more stuff into the second. at first i was confused. why would that matter? apparently, some people pull out of the first unit into the second unit during the first month to extend the life of their "free month" which is kind of stupid because how could a business honor that customer if they are "pulling out of one unit"? -- the only reason one does that is because they are moving away or unhappy with the business. But the fact that they have a second unit means they are staying put. Ergo, they should stipulate that in their contract instead of giving stupid restrictions to their customers. If their customers are not good at gauging how much stuff they have, why would you begrudge them from renting a second unit -- and why would it matter if they are accessing BOTH units at the same time? *shakes my head* read more

I love this place and the young lady at the front desk. Wonderful, great excellent can't ask for better customer services been a very long time since I've been wowed read more

Wonderful services! Very helpful, helped me cut off my lock because I left my key at home. Easy and affordable

I'm very happy with the customer service, I had an issue and the assistant manager and Erica took care of it right away with no hesitations, Erica was so friendly and professional, you can tell she does her job well and enjoys it I recommend this place for your storage needs read more

If my review could include negative Stars it would include it. We have had our our stuff in storage here for a couple of years and in the past year it has become completely rat-infested. My beautiful saddle was completely torn apart by these hungry hungry rats. Unfortunately there's not much you can do once you know the damage is done. I highly do not recommend this place if you can run from here run if you need a storage solution go somewhere else. The people are nice in the office that's not being questioned but nobody's property should be subjected to so much rat infestation and feces it's disgusting our unit had nothing but tools and Saddles and everything into it yet there was rat feces everywhere. read more

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DO NOT WASTE YOUR MONEY AND RISK YOUR PROPERTY AT THIS AWFUL, PATHETIC ESTABLISHMENT. BY FAR THE WORSE CUSTOMER SERVICE AND PROFESSIONALISM FROM ANY BUSINESS I HAVE EVER SEEN I wish there were negative stars to give. My experience with Extra Space Storage was the least professional set of encounters I have ever experienced in my life. My friends and I rented a 10x15 storage unit for the summer, to store our furniture while we were home away from college. Everything was fine from May until August, while we were away from the unit and didn't know what was going on back in California. When I returned in the middle of August, I found my property to all be damaged by many, many rodents - probably mice. Looking through all of the damaged property, I calculated over $400 of damages. It took me days to hear back from the facility manager on my damaged products, who didn't call me until the week later at 5:40 on a weekday (office closing at 6) and told me I had to go to the unit as soon as possible to remove my damaged property, throw it out, and then file a claim with their insurance partner (at which point they removed any responsibility and left it in the hands of the insurance provider). I went there later that night, and my gate access was suspended. I went the next day during office hours, but the store manager was out of the office, from 1 to 4 on a Wednesday afternoon. After weeks of dealing with this abysmal and pathetic business, I was forced to remove my damaged goods and dispose of it, and then file a claim with the insurance provider. A week after contacting the insurance provider, I was informed that the insurance doesn't cover the following happenings: theft, fire, mysterious disappearance, mold, mildew, water, rain, rodents, insects, acts of God, etc. Wonderful! I can't imagine what the insurance does cover, if it doesn't cover any of these things. To make matters worse, when I returned from the summer, the main gate to the facilities was left open for three days in a row over the weekend, and when I asked the manager in the office why that was, he responded "huh, that's strange. I had a temporary manager cover for me and I hadn't heard about that". read more

LINDA IS THE BEST! She made us feel very welcomed and saved us on multiple occasions in the 1st week we were there.

Holly was very courteous and professional in her customer service of the facility giving helpful information! The office was very clean as well as property! Would consider recommendations to this office! read more

According to Amanda the place is very clean and safe, Amanda was ready to show me the units in the middle of this process she recive a phone call from a client, who was complaining over the phone. Right in that moment another client inside the property ask her about the green boxes all over the property, Amanda put the client she had over the phone in hold. and told the other client, with a passive aggressive tone well is for the rats, what you have never see a rat trap bait, right after this lady left, Amanda mentioned, black old lady she is here all the time asking stupid questions . she also forgot the her other customer was still in the hold. Amanda I undertand that we all have bad day at work. I'm sure top-level professional Amanda helpful, crystal clear,enthusiastic and sincere intention was gone for the day . BTW you forgot to mention the cockroaches, and how you ignore a customer in the gate asking for help to open the gate. read more

Extra Space Storage - Clean Mandy ??? - Self Storage Near Me - Claremont, California

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I did not know much about storage locations. I needed to pay for a storage unit in Tampa, Florida. I I went to the Claremont Extra Storage and ran into Amanda. She thoroughly explained my options and took me to the size storage unit I was interested in so that I could see if the size was correct for my needs. Then she explained about the costs and the insurance. She did all of this in a very professional, polite and relaxed manner. This was excellent service. Very Big Thanks To Amand. read more

Erica was very helpful with getting out third storage locker here ... thank you Erica

I was looking for storage to put all my furniture, my daughter recommended Extra space storage, since she is already a customer. As we arrived Erica greet us with a big smile and offered to help us, she was very knowledgeable and showed us the perfect unit size for all my furniture I was very relieved, I would greatly recommend Erica she is a great asset to Extra Storage Space. My daughter and I left with a big smile on our face, thank you Erica. read more

New manager runs cleanest location I've seen so far. The units are clean, nice landscaping, and the manager Linda is so helpful. Her smile is contagious and I feel safe storing my stuff at this location. She lives at this facility and goes out of her way to help you when you forget your code to get in or out. By the way, she was even nice when I failed to leave at closing time and had to knock on her home door...oops. read more

Linda is the best!! She was very personable and made us very comfortable to leave our belongs here. It was a pleasure working with her and will refer Linda at extra storage space!!! read more

Ok so I started with the "promotional rate" of $117 per month less than 2 years ago. My rate is now at $173 per month!!! They send you out a flyer that says they are raising your rate and bam...your rate is raised. I am all for cost of doing business increases but a 48% increase in less than 2 years is absurd and should be illegal. They know they have you because it is a hassle to keep moving your stuff to get promotion rates. I am out in December so I will never use these guys again. read more

Great service, Letty was very helpful and cordioius - great experience would recommend to someone else.

Went to find out more about Storage places and prices to see if it was right for my needs. Met Manager Chris who was very helpful and showed me what size storage I needed. read more

I had the best experience getting started on renting out a storage space at this location! Linda and Naomi were so helpful and wonderful! They made me feel comfortable through out the entire process. I would have given a google review if I remembered my password. However, I NEEDED to leave a yelp review for sure. If your looking for a good storage place , trust me, this is the place to go! read more

We rentend our unit in February. Even though we filled out an extra step in the online application that we understood to mean that we were confirmed, the onsite management called us up to two times per day. Apparently people in the office don't communicate with each other much. I would assure them we were moving in and still get calls asking the same questions I'd answered. When we were supposed to do the paperwork to move in I showed up at the site and no one was in the office though it was during their posted business hours. I was told that the manager might be out to lunch. I waited for approximately half an hour and had to leave. I returned two hours later and again no one was in the office. A contractor who was working on office remodeling again said the manager was at lunch. After waiting for another 20 minutes, I had to call corporate headquarters. They were unable to reach the manager either. I then had to come back a third time to sign papers. She would not answer questions about her absence but eventually stated she had gone to the bank. Fine. They place stickers on all locks. Sometimes the stickers fall off. You'll get a phone call about whether you changed your lock. It might take you 5 minutes of assurances that you did not change your lock to get the person on the phone to believe you. Finally, after only 4 months of occupancy we were notified that our rent was jumping from $186 to $214 per month. A 15% rent raise. We are out. Tired of the incompetence and the bait and switch on rent. read more

great expierence Linda was awesome helped us so much with our storing needs

Units are clean. Price is reasonable. There's only one manager working every time I come in to make a payment or check out my unit, which leaves me waiting outside if she's busy with another customer. Parking in front sucks, as well as inside the gate. I only got this storage unit because it's close to home. read more