Tony was such a great help. So patient. So knowledgeable. The storage was very spacious and a great…read morevalue for the price.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Inside, the site is air conditioned and offers decent, clean lockers. It seems to be cheaper than…read morethe competition around Claremont. I was very pleased with the 10 months of service I had here. I felt always safe even though I was wandering down hallways as a single woman. This site has very limited parking and that is a strike against it unless you are able to go at "off hours" which is mid week in the middle of the day. The location alongside the rail line might necessitate your using a different access route depending on freight rail schedules, as those trains can be excessively long and waste your time behind a red light within 500 feet of the entry gate. I use alternate routes when the rail guards are down. The customers can be ratty low-brow Americans who are not taught manners in their basic education and have wretched family backgrounds, so COVID safety does depend on their honorable behavior with masking. Yet, I felt that the customers would respond when asked to keep their mask on. Stephanie is an exemplary manager at the site. She keeps a steady and pleasant demeanour --despite all the ill-mannered people who come through the place-- and she made the process of checking out of my locker a breeze. She is the kind of employee who creates additional business simply because customers feel confident and secure in their transactions with her. Please give this professional lady a raise. I would go back to this location if I needed another temporary interim storage locker. Stephanie told me she has customers who have stored their stuff here for 30+ years. This is sad, but life is full of mysteries.

This location has gotten worse and worse throughout time, yet they keep raising the prices and its…read morehard to get a hold of anyone, all you get is a Voice recording for Help. The main person in the office is hardly here and when they're here the main door is still closed you basically have to get their attention to assist you. When I was going to enter and he was leaving on his lunch he didnt hesitate to tell me only members using their code can enter, but didnt say anything to the homeless after me. This location is filthy and there's always a problem trying to use a Cart for your items, they used to have 4 when I had a Spot here now I see only 1. I find broken lock pieces in my friends unit, dust, dirt, dead Rats, trash and food. Please don't waste ur money on this Place.

Awesome service here, was in and out so fast, Mary knows her s**t and very informative. Was…read morethinking of going a bit further down but decided here and know I won't regret it.

I had a great experience with their customer service, matthew was very knowledgeable and helpful…read morewith my unit selection process. the entire staff was friendly and patient and welcoming making this place a great visit for any first time renters!

Great service and great prices! AAA Quality Self Storage had the best local prices I could find…read more The staff are very friendly and accommodating. Would highly recommend their service.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

Been here for years! Today I brought my sister with me picking up stuff from my storage unit, then…read moreI heard my sister's complaining about her experience with another storage facility in the area. Then I just realized Pomona 71 storage has been trying and working so hard to provide the best service. Anyway, I changed my 4 stars to 5 big fat shining stars! And now my sister is planning to move to Pomona 71 storage!

Company claimed they sent me an email when they changed system. Card was not charged because they…read morelost information. Sent me an email on 1/28 to say I was being charged a late fee. Company claims they called me on my old number that I have not had for 4 years. Horrible customer service

We rented the space for temporary storage to move my kid back to college & we got a sweet deal with…read more1 month free and 1 month of rental to make the process easier. The unit was neat, clean and spacious. The front desk rep. Alejandra was very professional & kind, she made sure we can get the right unit on 1st floor! We think this is the best option for college kids to temp. Storage for each semester !

The staff is friendly and helpful. Easy access, clean, well kept and close to the freeway.read more