I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

The staff here are friendly and professional. Usually, when I walk in, I get to speak with a rep…read moreright away. No complaints. One piece of advice is to ask your rep to check t make sure whatever you are picking up will work with what you have. I'm specifically referring to modems and wifi extenders. I'll probably switch over to its mobile services sometime this year:)

By far one of the worst service experiences I've ever had. You got staff that are standing around…read moreon their phones and front counter reception people who are not qualified to greet guest and are far from helpful. It's no wonder the store on average has two stars. Whoever your store manager is, fire them now replace them with someone who is competent.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

I am filing a formal complaint regarding a Verizon representative named David at [1654 W Roscoe…read moreSt]. Over the past two months, his conduct has caused me significant stress, wasted time, and financial confusion. Despite repeated calls and visits, this issue is still unresolved and I am still dealing with Verizon today. 1) Misrepresentation at the point of sale * What I was promised: David told me that, as a new customer, I would receive one iPhone 16 Pro at a discount plus a second iPhone 16 Pro (to be used with a trade-in option), and that I would pay for only one line but receive two phones. * What actually happened: After I signed the paperwork, David produced only one phone and a hotspot and then claimed the promotion doesn't work the way he had described. * Why this is unacceptable: This is deceptive sales behavior--a clear case of misinformation that induced me to sign an agreement under false assumptions. 2) Obstruction and avoidance of cancellation * When I immediately asked to cancel, David insisted it could be done only after 24 hours. * For the entire following week, David was "not available." I visited the store daily, but other employees refused to help, saying only David could access my account. * I finally found him a week later; he canceled the plan and provided a receipt. * Impact: Needless and avoidable delay, lost time, and escalating anxiety--already a week of headaches caused solely by his handling. 3) Improper charges and ongoing billing harassment * I paid $170 at activation. After cancellation, I received only $70 back; $100 was kept as a cancellation fee. * Despite the cancellation, I later received a bill for $189.35. * Multiple Verizon agents (including Financial Support) told me I owe nothing given the cancellation and the prior $100 payment. One agent said he'd call the next day to confirm full resolution--no one called back. * I continue to receive emails and phone calls demanding payment. This is unacceptable and erodes trust. * Most importantly, this matter is still not resolved today -- I am still being contacted by Verizon as if I owe money, even after being assured multiple times that I do not. 4) Two months of headaches and nerves Because of David's dishonesty, negligence, and avoidance, I have endured two months of stress, unnecessary store visits, and hours on the phone--2-4 hours in one session alone--trying to fix an issue Verizon created. And to this day, I am still forced to deal with this unresolved problem.

The people that work here are crooks. I came here to buy a new iPhone 16 Pro Max and they said I…read moreget a free Apple Watch series 10 for free. I chose the 42 inch titanium case with gold band. The only thing I had to pay was the taxes. I agreed to this. However, they did not mention that I had to open another line. On top of this, they charged $118 and a monthly $60 charge for some kind of insurance protection. We did not authorize these transactions. Also, they are charging me the watch monthly when they said it was free. So basically, our bill went up from $160 to $260 monthly because of these charges that we were not aware of upfront. They have been pushing my mother and me around and refusing to help us with this problem. I should say they are giving us a really bad attitude with us and giving us the run around. My mother is in her 70's and they're hoping that her old age she will back down and forget it. Wrong! We've taken our complaint to the BBB and corporate. At least Verizon Cares is trying to help us and understands our frustrations. These people don't care about you and just want your money and just trying to sell you unnecessary transactions to make themselves look good. They are just stealing your money. The bottom line is, if they are taking more than an hour to get your bill ready, be weary that they are adding more charges to your bill.

Bobby helped me in a real stressful and long lasting transfer from other carrier to verizon…read more I can't believe that he was so passionate to give his best 3 days in a row each day 3-4 hours. Hands down one of the best services that I have ever experienced in any service industry.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

Great service by David would recommend service by him, very calm and nice, knows his stuff.read more

TERRIBLE EXPERIENCE!!! I was very disappointed with the…read moreservice I received from Brisa R. She was unprofessional and demonstrated a distinct lack of care in addressing my concerns. She showed no interest in assisting me and was completely unhelpful. DO BETTER!!!

Elliot was sooooo helpful and awesome!!! Made our experience great and easy! Thank you!read more

Went to this store yesterday to ask question about why I was not getting a phone signal. But the…read morecustomer service lady is rude. The other staff just looked and did not say anything at all. I will not come back to this store anymore and probably switch to a different carrier in a fee month.

Great customer service, Would definitely come back to Verizon at this store. Ericka was able to…read moreassist me with my bill issues and she was very knowledgeable with Verizon's process of service inquiries.

30 minutes wait while 5 people stand around in the corner on their phones , one worker finally…read morestrolled over to tell me how busy he was before going back to the corner to get on his phone . If I was Verizon corporate I would be disappointed in this appearance.