The store was very friendly and very efficient. They have a sign in where you put your information…read moreon an iPad and they do pay attention to you, which is very nice. They also have Security who is watching everything that's happening. They also have lockers where you can have something sent to the locker and you can pick it up easily without any staff helping you. There's also Free Parking in a small shopping mall that the store is part of.

UPDATE TO MY YELP REVIEW FROM SEPTEMBER 18, 2026…read more This is an update to my September 18, 2026 Yelp review regarding my experience with the Verizon store at 810 W. North Avenue in Chicago. Unfortunately, additional issues have occurred since I posted my original review. I was a Verizon customer for about seven years. On September 12, I went to this store to pick up a Samsung Galaxy A17 5G that I had already ordered. I had no intention of leaving Verizon. I simply wanted to pick up my phone and continue my service. Instead, Alex tried to upsell me to a more expensive Samsung phone. My wife, my two young grandsons and I ended up spending about an hour and 15 minutes in the store. When my wife became frustrated and said we would go to T-Mobile, Alex handed me the A17 and told me, in substance, that if I wanted to return it, that Verizon store couldn't take it back. We went to T-Mobile, where I ended up getting the same A17 on my wife's family plan. I later returned to Verizon for my account number and transfer PIN. Assistant Manager Brandon Aguilera was professional and helpful in person and accepted the phone back without a problem, which contradicted what Alex had told me. However, Brandon gave me the wrong account number. I had to return to the store again, and he gave me the wrong number a second time. I finally asked to look at the information myself, recognized the mistake and got the correct number. On September 18, I emailed Store Manager Erica Valdez and Brandon a written complaint explaining what happened. Neither one responded. Then something else happened that I believe deserves an explanation. On September 14, Verizon refunded the $27.62 I had paid. On September 18, I submitted my written complaint. On September 22, I received notice that my $27.62 refund was being returned to the merchant. I'm not saying my complaint caused the refund to be reversed because I don't know that. I'm simply stating the order in which these things happened. I believe Verizon should explain why a refund that had already been issued was later returned to the merchant. I called the store on September 22 at about 5:13 p.m. and spoke with Brandon. He initially said he didn't know about the situation, but after I explained more, he remembered it. When I asked about my $27.62, Brandon told me there was nothing he could do and that I needed to call Verizon. I told him that this was exactly my problem. I keep having to spend more of my time trying to straighten out something that should have been simple. When I told him that I would be filing formal complaints with the appropriate consumer-protection agencies, he hung up on me. I'm a U.S. Army veteran, full-time college student and senior citizen. My time and my money have value. I've made multiple trips to this store, made phone calls, sent emails that weren't answered, dealt with incorrect account information twice, and now I'm trying to resolve a $27.62 refund that I had already received. All of this continues to cost me time and money. What makes this especially disappointing is that I walked into that store wanting to remain a Verizon customer. After about seven years with Verizon, I left for T-Mobile that same day. Because of my experience at the 810 W. North Avenue location and what has happened since, I am submitting formal complaints and supporting documentation to Verizon Corporate and executive leadership, the Illinois Attorney General's Consumer Protection Division, the Federal Trade Commission (FTC), the Federal Communications Commission (FCC), and the Better Business Bureau (BBB). Yelp readers can also view my original September 18, 2026 Yelp review/complaint for more details about what happened during the original incident. I'm posting this update so people can see what has happened since my September 18 review, look at the timeline and come to their own conclusions about my experience with this Verizon location.

Amazing Customer Service! This was my best experience ever at a Verizon store. The salesperson…read morewas extremely helpful and even though I had to wait 30-45 min., what do they expect by putting one person in a store? Well the fact is that this person was able to get through a Mother buying her daughter her first phone, then he dealt with a couple that he was trying to save money for but they said they absolutely "needed" the iPhone 16 Pro when they both had iPhone 15 pros. I love the fact that he said to them "you will be paying for your old phones while paying for your new phones" and he didn't seem at all like he was thinking what I was - which was "why? and what world are you in that you need the latest iPhone at all times"- but alas I am a curmudgeon when it comes to waste somewhat so that is my problem and the way he treated everyone was excellent! He didn't make them feel stupid for wanting the latest tech and he wasn't pushy - as a matter of fact the only thing he mentioned was that he just wanted to make sure they were aware that they would be raising their bill by X amount a month. Then it was my turn and he apologized profusely for having me wait - which I had expected - any time you go into a cell phone store I expect at least a 30 - 60 min wait time (unless it is a genius bar appointment - at which time you will wait over 11/2 hours (at least the one in old orchard)- and this is when I had an appointment lol. So yes go to this Verizon above all if you want to get a good deal and a sales associate who will get you it - you have found the right place.

Thank you Jamie! When apple was not helpful, Jamie was. She was so patient and helpful. Next time…read moreI'm getting a new phone, I'm going to verizon directly.

I moved into a new condo that had built in speakers in the family room, bedroom and outdoor deck…read more The old volume sliders were broken, so I went ahead and got new impedance matching volume controls for the 3 sets of speakers. I then tried to setup my receiver and couldn't get any sound. I didn't really want to get into figuring out how the place was wired and waived the white flag. I easily setup an appointment with Joe and he had his technicians come out on time. They arrived with masks and gloves (COVID19) and were careful the whole time. They easily knew where to look and how to get my receiver hooked up properly. Found out I had a Sonance setup that was good (for it's time) but the driver plate was unnecessary with my amp. They took out the Sonance driver and got me setup with my existing Yamaha amplifier. They helped figure out how to get my zones setup on the amplifier and gave some pointers to look out for. I'm all setup now and ended up hooking up my Chromecast to my receiver to stream audio from my phone while I'm outside on the deck also! I'm a happy customer and was glad to have Royal Home Entertainment troubleshoot my issues.

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

It's been about six months now and every single aspect of my experience has been excellent…read more Online speed-tests show that I am getting exactly what I am paying for and the customer support that I have gotten is so good I doubt that I could get that elsewhere at ANY price. There has not been a single ripple in my service and I am at the computer all day, since I work from home. I have a business-class of service because I need a static IP address to host web sites on my home server, so my initial configuration chores are significant. But the availability and quality of support is better than I have had anywhere and I have used a lot of different services over the years!

Interlync has hosted and maintained our website for Logo over 16 years. The owner Kevin has been…read morean excellent source for information. Interlync has kept our website and emails safe from spam. Jim and I are very happy with service. Their website will give you any updates on system issues. You can login your spam and email from anywhere. You should see all of the spam that Interlync stops from downloading to your computer. Use Interlync if you want a safe and reliable website host.

Rosa helped me upgrade my phone and even gave me a deal with the activation fee and the case. I…read morewill definitely be back to switch my wife's carrier to Boost Mobile

Not open during stated business hours. I showed up at 5:30pm on a Monday (posted hours say they're…read moreopen until 7pm) and the door was locked with no one in sight. Gotta be open when you say you're going to be..

I probably would not have written this review if I hadn't had a problem with my very small order,…read morein other words a 5 star experience. I needed two shower shelves for a small job and ordering them was a piece of cake. The gentleman who took my order was helpful and efficient and the price was perfect. I called before driving all the way down from the NW suburbs to make sure they were ready and was told they were. When I arrived to pick them up no one could find them. My order was so small it was like looking for a needle in a haystack amongst all the glass. This is where the wonderful customer service comes in: they remade my shelves and DELIVERED them all the way out to my house the same day. YAY!!! No disappointed customers for me or for them. Will definitely use them again. Thank you Chicago Tempered Glass!!!

I picked up an order for my job today and was pleased with the quick turnaround from getting my…read morepaperwork from the office to getting my order from the shop. The work van was not totally prepared to pick up the order so I unfortunately had to go back into the shop and ask one of the employees to help me secure the glass. I was pretty embarrassed but Valentino helped me out, no attitude or rolling eyes just a great experience and he sent me safely on my way.

I bought several multicamera/digital video recording systems from the U Spy Store and have been…read morevery happy with all of them. Their professional and friendly installers did a great job. And the price was right too. Any time I have a security issue in the future, I'll go to U Spy for sure! IM Chicago

DO NOT COME TO THIS ESTABLISHMENT! -- I am highly…read moredissatisfied with the customer service and lack of professionalism by an employee PERRY. To begin with, I was misinformed of their return and refund policy. I was told by another employee that you could return any item within thirty days. I visited the store early in the month and called to inquire about my return. I only opened one product I purchased and could not even figure out how to use it ..the other item was brand new not opened at all. On multiple phone calls Perry claimed there were no refunds or returns at all. I immediately went to their company website and saw otherwise. It stated that you indeed could return within a 15 day window. My return/refund was within those days. He then asked me to come into the store to speak with him regarding this matter- I drove all the way just for his co workers to tell me he had just left. Perry was condescending and ignorant on our phone calls. He huffed when I asked why couldn't at least get a refund on the unopened item that was 100$. His words were - 100 dollars is a lot of money to you? As he huffed mockingly and condescendingly when I mentioned the reason for my return- a teacher who made little pay on top of managing other unexpected life events. Perry needs a customer service 101 course . I will never step foot in that store and will continue to tell everyone never to do the same. Honestly disgusted by their lack of professionalism. I can only imagine how many other customers he has done this to.

This company is so easy to work with. I have had them come out to shred documents from my business…read moreseveral times and each time it is so easy. They pretty much accomodate you when you need it and they are reasonably priced. Not to mention every driver we have had has been so helpful and kind. They truly value customer service!

Came to my home exactly as scheduled. Much cheaper and easier than taking all our old small…read morebusiness files to FedEx, Kinko's or UPS store for shredding. They came to me for less money. So easy. Only problem is they don't shred the boxes.