I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

DO NOT USE THIS SERVICE. Truly one of the worst services I have ever used. I got a self…read moreinstallation kit, followed the instructions and could still not connect to the internet. I called, was told I had to call to set it up (this is not included anywhere in the instructions in the self install kit). They tried setting it up, could not, and tried to charge me $30 to have a tech come out. I called the next day, and was told that, because someone in my apartment previously had used Xfinity, Astound could not connect unless a tech came out. The next availability was over a week away. Lastly, while the phone call support staff is nice, the online chat staff is incredibly rude, repeatedly blaming the customer (me) even though they confirmed I followed the instructions. I am canceling my service immediately and telling everyone I know not to ever use this service.

The staff here are friendly and professional. Usually, when I walk in, I get to speak with a rep…read moreright away. No complaints. One piece of advice is to ask your rep to check t make sure whatever you are picking up will work with what you have. I'm specifically referring to modems and wifi extenders. I'll probably switch over to its mobile services sometime this year:)

I simply popped in to return a router and the staff members Enea and Lupe immediately warned me…read moreabout the parking lot next door that belongs to the bank that WILL BOOT AND FINE YOU the second you leave your car. It's very deceiving because the signs warn customers that they will be towed and because my business at Xfinity shouldn't have taken longer than 5 minutes I figured I'd be in the clear... wrong! I had stepped away from my car for under 2 minutes and when I returned the boot was already on my car and a man was reading me a script stating that I would be in fact be fined (he was also recording me for whatever reason?). Enea stepped out to check on the situation and was able to get me off the hook (thank you to him for looking out! He seems to have to do that for many customers unfortunately). If anything, it's so counter intuitive because I will now never trust Central Savings Bank with my money because of how predatory they are. It's obvious that they purchased the lot of make money on Xfinity customers. Xfinity - give Lupe and Enea a raise!

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

At the outset, they were coy about the fact that their service doesn't cover all parts of Chicago,…read moreeven though the company came up in a search for ISPs that serve my new zip code. I then had to find out that they didn't via an email. I'm trying to find an ISP that isn't contributing to our unfreedom, unlike the hegemonic Xfinity. Pity that 12Global ain't it.

It is very difficult to find help like this! I went into the store to port one line over from AT&T…read moreand add a second line. I went into the store around 7:30pm (closes at 8) and Ben was very willing to help. He was very thorough and knowledgeable about Verizon plans and made the process very easy. He stayed well past store closing time to make sure I was comfortable and I was up and running correctly. 5 stars for Verizon and even more for Ben. He was super helpful and the world needs more Bens these days!

I am filing a formal complaint regarding a Verizon representative named David at [1654 W Roscoe…read moreSt]. Over the past two months, his conduct has caused me significant stress, wasted time, and financial confusion. Despite repeated calls and visits, this issue is still unresolved and I am still dealing with Verizon today. 1) Misrepresentation at the point of sale * What I was promised: David told me that, as a new customer, I would receive one iPhone 16 Pro at a discount plus a second iPhone 16 Pro (to be used with a trade-in option), and that I would pay for only one line but receive two phones. * What actually happened: After I signed the paperwork, David produced only one phone and a hotspot and then claimed the promotion doesn't work the way he had described. * Why this is unacceptable: This is deceptive sales behavior--a clear case of misinformation that induced me to sign an agreement under false assumptions. 2) Obstruction and avoidance of cancellation * When I immediately asked to cancel, David insisted it could be done only after 24 hours. * For the entire following week, David was "not available." I visited the store daily, but other employees refused to help, saying only David could access my account. * I finally found him a week later; he canceled the plan and provided a receipt. * Impact: Needless and avoidable delay, lost time, and escalating anxiety--already a week of headaches caused solely by his handling. 3) Improper charges and ongoing billing harassment * I paid $170 at activation. After cancellation, I received only $70 back; $100 was kept as a cancellation fee. * Despite the cancellation, I later received a bill for $189.35. * Multiple Verizon agents (including Financial Support) told me I owe nothing given the cancellation and the prior $100 payment. One agent said he'd call the next day to confirm full resolution--no one called back. * I continue to receive emails and phone calls demanding payment. This is unacceptable and erodes trust. * Most importantly, this matter is still not resolved today -- I am still being contacted by Verizon as if I owe money, even after being assured multiple times that I do not. 4) Two months of headaches and nerves Because of David's dishonesty, negligence, and avoidance, I have endured two months of stress, unnecessary store visits, and hours on the phone--2-4 hours in one session alone--trying to fix an issue Verizon created. And to this day, I am still forced to deal with this unresolved problem.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

Great service by David would recommend service by him, very calm and nice, knows his stuff.read more

I came here to help my daughter to pay for her Internet early termination fee. For whatever reason,…read moreshe cannot access her account online so I came here in person. They have a bigger parking lot, so it's easy to find and park. I went and talked to the receptionist guy at the door, he registered me, then say an agent will come to get me. I waited for about five minutes so I've been called. What I trying to do show me to the machine in the store. so you can actually pay the fees on the machine by yourself. I just don't understand why the receptionist do not tell me that. Anyway the service is great. Although my daughter is experience with them is not very good. That's why she changed her Internet provider from them to AT&T.

Elliot was sooooo helpful and awesome!!! Made our experience great and easy! Thank you!read more

Went to this store yesterday to ask question about why I was not getting a phone signal. But the…read morecustomer service lady is rude. The other staff just looked and did not say anything at all. I will not come back to this store anymore and probably switch to a different carrier in a fee month.

Great customer service, Would definitely come back to Verizon at this store. Ericka was able to…read moreassist me with my bill issues and she was very knowledgeable with Verizon's process of service inquiries.

Just stopped in to better understand why my phone recently started dropping internet, having text…read morefailures, etc. The associate could not have been less interested in helping, and only wanted to sell me an upgrade. Pointless, waste of time experience, and I'm heading to a different location to hopefully find someone who doesn't seemingly hate their job.