We decided to go with Security Doctors to install and service our hardwired security cameras at our house. After initial emails and a call with Carlos, we set up a meeting to review our needs at our house. Throughout the entire process, Carlos was prompt in replying and always very helpful and gave us great customer service. When his team arrived to complete the install, the work was also completed professionally. The team of three wore masks and shoe covers when inside the house. They were very courteous and explained everything they were doing prior to doing the work. I was really impressed by the job from start to finish. I'd recommend Carlos and Security Doctors. read more

Moved into a place that already had a panel from the previous owners, completely dead, with the old sensors still stuck on every door and window. Two other companies wanted to rip all of it out and start over. He got the existing sensors talking to his own hub without pulling a single wire, swapped the panel, and the whole thing was live before dinner. Saved us the demo, the patching, and a chunk of the bill. read more

Security Doctors came to my home and helped me design a security system. There were choices they helped me learn about, answered all my questions. Together we set up a system that works really well. Their installers were very professional, caring and neat. Even though my system was installed years ago, I recently had a technical question and the follow-up I got was awesome. I would recommend anyone to consider Security Doctors if they want to design a system with a caring company that isnt just concerned with their profits. read more

I like that it was very easy getting a service appointment right away. Michael and his teammate arrived on time, very professional, neat and resolved security cameras resolution within a short period of time. Very pleased with their service. read more

We had Security Doctors in our townhouse for over six years and service was good although never needed thankfully. Security Doctors does not offer wireless options but our townhouse had an existing system so that worked for us at that time. We took advantage of a one month discount and prepaid each entire year but when we moved and requested cancellation in September 2022 and a refund for unused service, owner Carlos and his manager/wife Maria would not give us our remaining balance due per our contract. They did stop our service in October 2022. After weeks of going back and forth with them, they sent us a one month refund for Dec 2022 because January 2023 was our free month which I agree. They added that they would refund further when we pay the new $1,700 set up/equipment fee for our new house plus sign another contract. Their refusal to honor their previous contract and fairly refund us for the remaining 2 months unused service was a blessing in disguise because we found that a more sleek, techy, and wireless Simplisafe system costs only $180 through Costco with free three months of service then 1/4 of the Security Doctors monthly price. read more

The monitoring system did not work when I informed them they did nothing about it. So I cancelled the service but they kept billing me. Be aware of Carlos. He smiles but don't turn your back on him. read more

These folks are fantastic. They are quick to respond and they SHOW UP on time and are professional. We had them install a door bird (like a video door buzzer) for our place. Works GREAT, we had a couple of small (user error:) issues and they came back out and got us squared away. Highly recommend them, A+ job. read more

Security Doctors were thorough and fast from my initial quote request, to the day of installation. They explained everything in great detail, and answered all of my questions in great detail. I fully recommend their service to anyone who needs a home security system. I also purchased a home automated thermostat with my security package, and they were able to wire it in conjunction with my security console. Everything can be controlled through my phone, and I can even view live feed from my cameras at anytime of the day. I plan on having new doors installed through another company, and upon completing that project I will be contacting Security Doctors for automated locks to be installed in the new doors. The best Chicago has to offer. Give them a call, you won't regret it. read more

Masked, on time, extremely well priced, excellent service through the entire job, and made sure it was right. These guys installed a DoorBird access system for our building including running fresh conduit and POE to both the front gate and front door, new buzz latches, in unit doorbells and app installation on our phones with sys admin training. We could not be happier with Carlos and his team read more

We needed to upgrade the alarm system in our house after the original system randomly decided to do an obnoxious beeping at 1a. In an attempt to silence the noise to not wake our sleeping baby, my husband cut the wires on one of the panels like a 007 bomb diffusing mission. Carlos arrived on time, went through our options for upgrading and didn't try to oversell us. The price they quoted was very competitive compared to some other quotes we received. Fast forward to install day, the techs arrived in time, followed COVID precautions while working in our home, and were friendly and efficient. If you have any security needs, I highly recommend checking out Security Doctors. read more

We decided to update our cameras and what a difference. Carlos and Maria were very good at keeping the lines of communication open and answering any and all the questions we had. Juan and Manny did a great job with the install and we courteous and through and made sure we had everything we needed before they called the job complete. I would highly recommend Security Doctors. read more

Carlos was so helpful in providing information and helping our HOA. Although we went with an intercom system Security Doctors does not install, Carlos impressed me with his patience, prompt replies, and professionalism. This level of service is rare. read more

Security Doctors is a pleasure to do business with. Excellent customer care and very knowledgeable staff. I knew nothing about security cameras and after Carlos' presentation, I knew I was dealing with the right company. No pressure or upselling. Just the facts! Extremely satisfied customer. read more

Carlos and his team completed the job and were able to do so in the time frame estimated and LESS than the cost estimated, which was nice. I would use their services again. . . And they followed all CoVID safety protocols. read more

Our fist time getting security so we asked a lot of questions, were a bit indecisive and these guys were polite, attentive, patient, and total professionals! Carlos came to our home initially for a consultation/estimate which included info on prices, cameras, pixels etc. was a true professional. Allowed us to finish our questions, concerns, was well informed and patient with us! So we signed! Rick and Juan came to do the installation and they were fabulous! They paid attention to detail and care like our home was there own. Excellent work, great detail, and SOOO patient with us! Thank you for your PATIENCE, sense of humor, and CRAFT. We will always recommend you to everyone! Jacquelyn & P.C. Garfield Ridge Midway area read more

My wife & I recently moved to Lincoln Park and wanted a comprehensive security system installed in our new condo. We received proposals from 4 separate security firms and Security Doctors and Carlos stood out among all of the competition in terms of price, professionalism and expertise. Through the proposal process it became apparent that there was a more personalized level of service available beyond the security behemoth with the 3 letter name. Carlos was very impressive in his quick response and in explaining the security options available to us. We spoke with his central monitoring partner as part of the qualification process to validate their service levels as well. His proposal was the most competitive in terms of price for value and he was able to install the system very quickly - we had preliminary protection up & running on the day of our move in & the full system was installed w/in 48 hours afterwards. I would highly recommend Carlos and his team to anyone seeking a high-quality security solution and seeking a high-level of professional service and expertise. read more

I am INCREDIBLY happy to have found Carlos and his team at Security Doctors. For something as important as protecting my home and family, I wanted to go with a more personal experience. Carlos and his team came out, were extremely upfront and informative, gave me a detailed proposal and quote, and I could not have been happier. Configuration and installation was a breeze, and everyone on the team was polite and punctual. What a professional experience it was. I had to call for clarification on one of the services (turned out to be completely my fault), and Carlos got back to me immediately and was able to troubleshoot the issue on the phone, and even offered to come over immediately to make sure everything was working correctly. I cannot recommend them enough and I hope they expand into other areas so I can have them fix more of my problems around the house. Truly a great company! read more

At first I thought decent company but Not at all. We had a fire in our building after 4 months. Carlos installed brand new wireless system and we were told no issue if someone cut off or tamper. The system was alarmed when police arrived but their monitoring center didn't receive any alarms and let us know. We called monitor center after police called us 1:30am and told us that your build had fire. They told us that they don't know any things since they don't see any problem. What a surprise! My question to them was when system tampered by someone or by fire damage? Should monitor center at least receive alarms then notify us so we can check it out? We didn't receive any calls or alert. Go figure read more

Disclosure: Carlos didn't do any actual work, so this is not reflection of that. What he did do is waste 2 weeks of my time. He came out to do an estimate on gate lock and cameras. Told me he will send an estimate shortly. One week later I text him and ask if he still plans to send an estimate, or should we forget about it. He responds that he is still waiting on welder's response and will send me an estimate next day for sure. Another week goes by without anything from him, and I move on. Two weeks wasted.. Is this professional? read more

Fed up with ADT, their price increases, glitchy hardware, and horrible customer service, I decided to install a new alarm system at my business. After calling 3 local companies to inquire about product and pricing, I chose Security Doctors. Carlos was very professional and informative on the phone, and pricing was the most reasonable. The installation at my business was performed to my satisfaction, and Carlos explained the features and answered all of my questions. Nine months later, the system has performed flawlessly and billing has been processed as per agreement. Couldn't be happier. read more

We moved into our new home with a new security system. We looked into various companies to add a few more monitoring devices in the home as well as compare pricing. We did tons of research on this- 3 months of researching and debating. The original company that installed the system had a limitation that they never revealed to us or our builders - with that system, no other company could monitor or install any new monitoring components. Being that they were double the price and had your typical salesman attitude, we looked to have the system exchanged out as well as add more motion sensors and glass breaks. From the beginning we were impressed with Carlos with Security Doctors friendly, hoenst attitude. We were not sure if going with a smaller company would provide 'less' security but what we got was exactly comparable to all the others. But we got to work with someone who actually owns the company and installs the entire system himself. He also was honest about particular monitoring sensor we felt we should install that he told us was just an extra cost to us but not necessary needed unless we really wanted. He could have made money from us but was honest with what was needed. This was different from other big companies. He kept the house and work areas very clean, which i certainly appreciated. The alarm monitoring pieces are all installed without wall marks or disruption to our new paint job. He was extremely thorough in reviewing the work as well as the use of the system with us. The other bonus is that with any problems you can contact him directly at all times which was reassuring to us. Being that he owns the company, often installs the system himself, has competitive prices, and is very reliable, we would strongly recommend Security Doctors. They do have a central company monitoring the alarm once installed as do all the other companies so there does not appear to be any reasons why this small, locally owned company would not provide anything less than a larger, well known name. Overall great experience from two very particular overly picky people. read more

We've been dealing with Carlos for many many years. Our relationship started at my parents' place, then our townhouse, and now, our new home. Carlos' prices are very reasonable, the equipment is sufficient to do the task, and Carlos' response time is stellar. He really focuses on his customers and their needs. I strongly recommend Security Doctors for your home security needs. From what I understand, he also does commercial. read more

Carlos installed my security system. He is very professional and he said I could contact him any time with questions about the system. I am pleased with the system thus far. The equipment has a lifetime guaranty, unlike ADT. I was unhappy with ADT in part due to the costs to replace a broken remote and sensor. I recommend the Security Doctor. The equipment is very easy to use and Carlos walked me through everything. read more

It was a pleasure working with Security Doctors. The owner, Carlos was easy to work with and very responsive and he was able to explain all our options for our security needs in a way we could easily understand. We received quotes from several competitors and online DIY firms and Security Doctors was one of the few local Chicago firms we narrowed it down to. What made us choose Carlos and his firm was the attention and patience he provided when explaining our options and the costs. In addition, he did not try to hard sell us anything. We would recommend Security Doctors to all our friends and family. read more

Just got our security system installed at the new office a few months ago. The start-up process was simple. I appreciated the thorough walk through they gave at the first meeting and they seemed much more knowledgeable than the other vendor who came in. I really enjoy being able to arm and disarm the alarm from my mobile phone as well. So far a very pleasurable experience. read more

I can't rave enough about Carlos and his team. From our initial meeting and walk through to the final product they were skilled, clever, neat, respectful and always willing to take the time to explain things or modify something we wanted changed. The work on our home was very complex due to it's age, the number and types of sensors and cameras we wanted installed, the necessity of wiring through both concrete and plaster and the extensive removal of an antiquated system. Carlos and his team sailed through it. A few days after final payment, there was a small issue with the system. I contacted Carlos about it and he had it taken care of immediately! Before choosing Security Doctors, I had multiple companies come in and give us quotes...some higher, some lower. There is no question that our choice to use Security Doctors was by far the right one. Thank you Carlos, Rick, Red, Alex, etc...You were amazing!!! read more

First let me say anyone can put in a security system. I chose Carlos because everything I heard about him from others was that he was a man of integrity. When i met him I found out he was in fact the real deal. He's a little on the quiet side. I had to ask him questions but he had the answers i needed. I think that's what i liked about him. he is soft spoken and easy going. He was not like some of the other guys i interviewed. Pushy and telling me how this deal was not gonna last. He simply explained everything, treated me fairly and worked with integrity. I get the feeling he treats all his customers that way. So if you want anyone to put in your system that's fine. go for it. if you want honesty, integrity and to be treated with fairness He's your man. read more

Purchased new home with existing ADT system. Did mounds of research on security companies and decided on Security Doctors ("SD") for a complete high end security upgrade - cameras, wireless doorbell, dozens of different sensors, etc. We also focused on smart Home functionality. First, the owner Carlos was personally on site throughout the process. Pricing was exceptionally competitive. His crew was polite, professional, cleaned up after installation. Carlos sat down with me and took his time to carefully review how everything worked. Any email or text is promptly returned. If you're looking for a high quality, hands on security company in the Chicago area, you really should add this to your list of companies to choose from. There is no better security company in Chicago. read more

Carlos got us set up with our security system/cameras 3 years ago. A very professional job. Everything was done the right way. System works flawlessly. I had an issue once with my wifi which affected the system. I called Carlos and he patiently walked me through the process to get the wifi going which simultaneously re-linked up the security system. And just today he squared away an issue (I thought) I was having with a camera. Honest, fair and extremely knowledgeable. Highest recommendation. read more

Our home had an older security system with several issues not properly addressed by the company that originally installed it for us. Carlos very expertly walked us through the upgrade/replacement options, and we decided on a new system that could reuse some of the old wired sensors. We were very pleased with the result! During the install, his team even surprised us by integrating it with our sump pump, free of charge! The Total Connect remote monitoring app seems sweet so far. Nice people, lots of expertise, great customer service: highly recommended! read more

Carlos came by out place yesterday evening. Felt bad he had to make the miserable drive out there. Just wanted to say how much I enjoyed his visit and professionalism. Happy to say these guys will be protecting my home! I will update the review once installed but so far has been a great experience. He came out yesterday and going to have install on Tuesday. Love how quick they got me in! read more

UPDATE to previous review .. had an issue with connectivity due to an unknown issue with the cellular radio. Called the team and Carlos showed up in no time, troubleshooted the issue, and get it working right. No hemming and hawing .. no excuses. Great Service Continues! read more

My wife and I wanted an alternative to our previous, expensive, big corporate alarm system. We found Security Doctors on Yelp and can't say enough positive things about them. From designing a custom system, answering all of our questions, and making recommendations to being available (not just the call center and answering service) at all hours days, nights, and weekends (including holidays), Carlos (who seems always to be "OnCall") has, as is said, "exceeded expectations," and has been amazing despite my being a pest. We feel fortunate to have discovered Security Doctors. Highly recommended! read more

We hired Security Doctors to install security cameras around our home and I think they did a phenomenal job. There was some back and forth with negotiating a fair price, but in the end I think it was worth it. Carlos and Slava completed the work in a few days and when one of the cameras malfunctioned, they came out the next day to install a new camera. The ap used to view the camera footage is easy to use and Carlos took the time to explain to me how it worked. Overall I'd recommend them to anyone seeking peace of mind for their home. read more

We hired Security Doctors to install three cameras on the alley side of our building here in the Gold Coast. We selected Security Doctor after interviewing two other security system firms. Carlos, the sales person, was responsive in visiting to evaluate our building and suggesting specific equipment at a price that matched our budget. The installers, Juan and Rick were experienced professionals and completed the installation in the time estimated. Both were excellent in explaining the installation details including asking for input so that aesthetic concerns and specific needs were met. All evidenced a great attitude! We can highly recommend Security Doctor as a service provider. read more

Highly recommend! Carlos is professional and easy to work with. It was our first time installing a security system, and Carlos was very understanding and responsive to our needs. I also had to cancel our first installation appointment last minute, and Carlos was flexible and able to schedule me in at a later time. All in all, a seamless experience. read more

Our experience with Carlos was superb. He was quick to answer any questions and informed us how the whole process was going to be. We have now had the system for about 2 weeks and are getting used to it. We are happy that we chose Carlos and the Security Doctors as they're local and don't outsource their customer support to someone who doesn't know me or my situation like ADT. Carlos is a personable guy and very pleasant to work with. Even my overly picky wife highly recommends him. That's saying something. read more

I've been meaning to write a review here for months and time has just gotten away from me! Carlos was FANTASTIC to work with and we love our new security system he installed. We have been using it for several months and it is amazing. Mobile app to turn the alarm on and off from your smart phone, they called us when our smoke alarm went off when cooking bacon one Saturday morning, dings on each door to know if one of the kids opened it without our knowledge, etc. We love our system. Carlos was so great at communicating our various options and very fair in price. He was quick to make any necessary tweaks for us as well and never charged a fee for making an extra house call during our initial setup. We would highly recommend Security Doctors to anyone in the area. Thanks again, Carlos! read more

I had not so great of an experience with this company. I had someone come out for a quote and at the end was told that despite an estimate they would only be willing to charge based on time and materials. While I appreciate why they would want to do that to cover themselves, I also know that vendors could always make excuses for why something is more complicated or took more time and upcharge me. No other home automation provider or general service provider takes this approach. I would discourage you from wasting your time for the aformention reason as well as the fact that they are very rigid with solutions and only do very specific things. I was very unimpressed compared to dozens of other companies that operate in this smart home space. read more

A neighbor recently had her home broken into, so I figured there was no better time to get an alarm for my home. I also saw the ad in the paper, so I called. After calling around, I found Security Doctors to be the most competitive. Shortly after, a rep installed my alarm and showed me how to use it. There have been times when I have a question, and he is always very helpful. I highly recommend their services. read more