My tenant called to say that the lock on his front door wasn't working. I called ET and they got a technician to come out on Saturday so I didn't have to take off work to meet them. It turned out that my tenant was at home so I didn't have to come but it was nice to know they are available on weekends. Plus they don't charge an additional fee to come out after hours. It all went smoothly. They technician called me to let me know that he was on his way so I could let the tenant know. He took my debit card info over the phone when he was finished and then emailed me a receipt. I've used them quite a few times and been really pleased with their service. read more

Ryan was amazing to work with. He fit me in before heading to another appointment and I am so appreciative because my puppy was locked inside the house when the deadbolt decided to not cooperate. Ryan wasted no time getting to me within an hour and was professional and personable! The best experience given the stressful situation! read more

These people were the only ones available when my lock didn't work at 1 in the morning!!! Waited an hour but they arrived and were quick and kind!!!!!I loved that out of 20 they were the only ones working on a Saturday night-into Sunday morning!!!! These guys are the BEST!!!!!! read more

Quick response Time. Professional and knowledgeable Servicemen. Good pricing. I Recommend using

I recently used their service for my rental property. Since I had them before on my primary unit's building, I knew great work would be performed. While I was on vacation, the technician came to my rental, my tenant was watching, and fixed the issue. I paid $90. After speaking with my tenant, I found out that after a quick analysis, the technician only sprayed WD-40 and the lock/key worked like new. According to my tenant, he was only there less than 10 minutes. So, I called the owner to indicate that paying $90 was a bit much for something that was so simple and only took 10 minutes. He was willing just to charge me a travel/destination fee. Definitely, understands their customers and is very customer service orientated. Thanks for the great service!! read more

We purchased a 2-flat building about 2 years ago. The door buzzer/intercom had never worked, but it wasn't at the top of the priority list. I decided it was time to get it fixed, you know, to streamline our food delivery process. I picked ET locksmith based on the reviews. Slava was the guy who came out. He was a pretty cool guy, clearly knew his stuff. I sort of followed him around to see if he needed help and to see what he was doing. He was very efficient. It turns out 2 of the 3 interior panels were bad as was the outside one. I also asked him if he could re-hook up the door opener since we had the door replaced. The wires were there, but they weren't live. He was able to do some MacGyver tricks drill a few holes and was able to run a new wire. It took him about 3 hours to diagnose the issues, and install the new parts including the door opening mechanism (which involved drilling out the trim to fit the mechanism). I watched him work and he didn't waste any time. I offered to do the clean up because at $95/hour I'd rather do the sweeping myself. The work was great the guy was friendly, but I can't give it 5 stars. There is a $39 fee just to come out...that doesn't sit well with me. There are tons of service trades that don't charge a fee just to come. I think that's robbery. My bill was $600+, you still feel the need to charge a $39 service fee? Worth noting, you can't pay with credit card unless you want to pay the 2.5% service charge. read more

Yup. Ol' numbnuts here (that's me!) decided that his keys were better off inside his apartment resting comfortably on a table, rather than sitting idly in the oppressive confines of his pocket. Ol' numbnuts is kind of an idiot. That fact was painfully evident as he watched his door close, and accepted his key-less fate, all the while saying "no, no, no, NO, NO, NO!!!" A wiser, more resourceful person would've thrown a limb (or other solid object: phone book, human baby, etc) in the door's direction of travel in order to prevent the locking mechanism from engaging. But alas... I didn't. I stood there and watched it happen. And as I sat in my vestibule contemplating my next move, I realized that I had the presence of mind to have my phone on my person. Cool move, numbnuts. I sensed that I may have a way out of this predicament. Cool move, indeed. A quick search on my SpacePhone had me in contact with the nearest locksmith, who happened to be the fine folks at ET. As it turns out, this type of dipshit behavior is rather common, and roughly one hour later, I was back inside my stupid apartment, with the help of the friendly and decidedly not-shady technician. If you've ever had to deal with locksmiths before, that last sentence should be of particular importance to you. So kudos to you, ET. Without your humble assistance, I would've likely used a ladder to gain entry through my second floor window. And let's face it: that scenario has the potential to end several different ways. Each one more painful than the last. read more

Eli made gracious amends by refunding us half the labor cost after I mentioned the extreme difference between the quote and the actual cost. I truly appreciate his earnest response and wanting to ensure that we were 100% happy with the service - price and all. Many business owners today do not even care to reply to customer issues, especially not with the speed and concern that Eli replied to our issue. Thank you, Eli...I understand that the parts cost extra but that you did the right thing by refunding a part of the labor cost. I will recommend you in the future based on your attention to this matter and the pride you have in your job alone! read more

The service was excellent. The receptionist was very helpful. Luis came out to re-key the locs in my home. He was prompt and professional. He was done in no time and everything worked properly. I would 100% recommend ET locksmith and Luis. read more

Being my first time needing a locksmith I wasn't sure what to expect. When I called the number, a very friendly and polite woman named Joy took my information and told me a technician would call me right away. Sure enough, within a few minutes, Tim called and told me he'd be there within 20 minutes. Wouldn't you know, he showed up right when he said he would and got to work. I mention this because it seems to be the exception rather than the rule these days when companies follow up with you in a timely manner so I was very impressed. Tim was very professional and friendly and explained what he was doing every step of the way. He was even willing to climb up on my balcony and try the side door when the main door wasn't cooperating. Unfortunately the lock had to be drilled and replaced, but Tim gave me several options and didn't try to upsell me on something I didn't need. I'd say the whole process took about 30 minutes and everything was good as new. I'm hoping I never need a locksmith again, but if I do I'd definitely be a repeat customer. Thanks to ET Locksmith and to Tim for getting me back into my apt! read more

ET provided us with a great experience overall. Within the span of one week we had a intercom/buzzer system diagnosed and serviced for 2 issues - both repaired within the hour (even after 6pm). Our tech, Dejan, was extremely knowledgeable, helpful and most importantly, honest as he walked me through the issues we were having. At no time did I feel that we were being taken for a ride as all charges were explained prior to any work taking place. We'll definitely be using ET again in the future for any lock/security needs. read more

I've been having trouble installing some gate locks at our condo building. Waved the white flag and called up these guys to take over. Eli responded VERY quickly to my service request through their website listed on Yelp. He came out the next day, exactly at the time he said he would. When he got there he could see that I had done all of the prep work with the holes. He then showed how the lock operates and what I had probably done wrong in the process. He then took the time to install the lock in the existing holes I had made and made sure it worked right. He did this all for no charge and was very happy to do so. I now feel confident doing the other ones on my own, this saved us almost $200. He never pressured me into paying him for the other ones. We are looking for someone to help us moving our buzzer system to the front gate from the front door. I will definitely be using these guys. read more

I locked myself out this morning so checked out reputable locksmiths on yelp - and found ET Locksmith. Made a 4p appt. - he was right on time and an absolutely great guy (I've had previous sketch experiences with locksmiths). Since I saw in the reviews that he also fixed intercom systems, I had him take a look at that as well. He fixed it in a jiffy. Awesome - and reasonably priced!! read more

The intercom panel system and amp to our condo building went to heaven on Friday. I called Eli to come out and provide a quote. He did without delay. Self-managing your own building and having to negotiate with contractors can be a pain in the you know what. I didn't realize how jaded I've become working with greedy, blood sucking, unprofessional contractors. However, working with Eli was a pleasure. He explained the process and the inherent flaw with intercom panels. Note to the manufacturer - create something to go over the panel so its not affected by the winter/summer elements so much. Anyhoo... I digress. While I worked with my condo board to get approval, Eli stood by. He came out on Sunday morning to replace both parts. He kept close to his original quote and didn't charge us weekend rates. He was pleasant and professional. Thank goodness! Now the mailman won't be screaming to the top of his lungs to let him in come Monday morning smh. In the future, we will use Eli. I definitely recommend him! read more

ET locksmith to the rescue again. I just used them for the second time and they were quick to answer the phone call, and quick to arrive at my home. Process took about 1.5 hrs from call, to the tech showing up, and work completed. I, first called ETL. a few years ago when my front door lock was giving my problems due to the humidity causing the wood door to swell up. I have a thicker than normal door which causes more of an issue during the humid months. The repair was better than anything I could have done and it lasted for about two and a half years. In the past, I was tinkering with it every 9 months or so. The same lock just popped out and ET locksmith arrived and took care of fixing it again. Many thank yous to Angie who answered the call and to Patrick who did the work. He was quick, informative and suggested replacing the lock to avoid a repeat of the same issue, but since the lock he hand on hand was brushed silver and the current hardware is polished silver, I opted to have him repair it, with a call back in the future when the correct lock is ordered and is ready to be installed. read more

Would definitely use ET again. Called him Friday night and described my loose doorknob situation. Followed up via email with a couple of pictures and Eli confirmed he could fix it. Set a time for Saturday afternoon. He missed the original time window he gave me (hence 4 rather than 5 stars), but did call toward the end of it to let me know he was running a bit late. Fixed my doorknob in less than 5 minutes and charged a reasonable fee. Also gave me some advice about how to better secure my door, which I appreciated. read more

Had a great experience with them:) Rudy in the office was great at getting someone the next day; Frank is great! he's very professional & know's his stuff! Like that- he took the time to talk to explain what he was doing, too. couldn't be happier:) OH~ and on top of great customer service~the prices are great! read more

I waited FAR TOO LONG to post this review. My husband and I bought a new home in May, 2016 and used ET Locksmith to have all the locks changed the day we closed. The service was EXCELLENT! The technician came out right away, chanced all the locks, keyed them to each other and did a fabulous job. I will use these folks again in a heartbeat! Highly recommend them! read more

My assistant found Eli through a google search and I feel pretty fortunate she did. After my business was broken into, we had to have our locks replaced and new locks added to bolster security. Eli, came that day. He was very professional and mindful of the classes and activities that were still going on that day in the space. I would think that it would be easy, after a break in, to feed off the fear of the customer to sell them upgrades and high tech hardware. There was NO hard salesmanship with Eli, just a straight-forward, personable guy. He is organized, cleans up after himself and courteous. I would highly recommend him. read more

Was really impressed - at first.....BUT after I had to call them back three times (That's right, THREE TIMES) to fix a dead bold they had rekeyed and got charged for EVERY SINGLE VISIT over a six month period I got really irritated and very angry. When I tried to address the issue of it being the 3rd time they had to fix the deadbolt I was told it wasn't their fault, it was mine because I had a cheap deadbolt and then I had to pay for the service fee (for ten minutes worth of service!). Are you kidding me? Great, Fabulous, Awesome Customer Service........NOT! If it was such a cheap deadbolt WHY didn't they say something on their initial visit? Instead, they chose to fix it and charge me every single time. Nice! I will never use this company again. EVER! I went out and bought a new deadbolt the next day. Had it installed by a reputable company and have had no issues with it ever since. read more

I just had a great experience with this company. Tehy fixed my lock quickly and for a reasonable price. Best of all... the tech they sent was friendly and got my jokes. I'm a very happy customer! read more

On time, fairly priced, clear communication. Solid. Will use again.

These guys are great! Had a busted lock on our main condo door, and it was replaced, and re-keyed in under 90 minutes from my first phone call. Very reasonably prices as well. read more

I picked up an angies list deal to change 4 locks on 2 doors. The tech was very professional, on time and helped me fix another vintage lock at no charge. I tried tipping the guy and he wouldn't even accept a tip. Was really impressed with the level of professionalism in dealing with this company. They called me several times to confirm and were very pleasant. read more

My dumbass went to take out the trash and my door caught a gust of wind and shut right behind me. Luckily I had my phone in my pocket, unfortuneately I had nothing else. No keys, wallet, ID, nothing. A search on google maps pulled up ET locksmith and I gave them a call. Within 25 minutes Tim came out and with a professional quickness had me back in my apartment before an hour had passed since I made my mistake. Great guy, efficient worker, and I was very impressed how fast he showed up to get the job done. I'd like to say I'll use ET in the future, but I hope to never have to use them again if my brain stays relatively functional. read more

I had just moved into a new condo 2 weeks ago, and as I was throwing out stuff from the move I inadvertantly locked myself out. I was in the hallway with the only advice was to try and credit card nudge the door open. Chris from ET Locksmith was at my front door 35 minutes after I called. He was friendly and did his best not to cause any unneeded damage. He was in pretty quickly, I'd say 5 minutes and it was very appreciated. Like I said I just moved in, and don't know my neighbors. All my spares were inside, because I didn't plan on locking myself out the first 2 weeks. Thumbs way up for this company and the service. thanks, Dave read more

Its just before midnight and Tim just opened up our locks (after I somehow dropped my keys down the elevator shaft). He called, came by after just over 30 minutes of waiting and did the job with his handy toolkit. He was also careful to mention legal requirements about lock picking which made the operation feel a bit more comfortable. Hopefully I never have to call a locksmith for lockout again, but if I need to, I know who to call. read more

We had just hung an over-the-door wreath holder and wreath on our front door and had pulled it shut when the door knob/handle completely came apart from the actual door. The inside knob came completely off and screws fell out and we could only think that this would cost us an arm and leg to get fixed. Not true! I called ET and they were able to send out a tech w/in a half an hour and he was able to fix the problem in about the same time. Joseph explained that the screws had probably come loose, allowing the other screws just to fall out because of repeated use and/or slamming the door. The cost was very reasonable compared to some of the other reviews for locksmiths and Joe was very professional. Will definitely use them again in the future for any of our lock needs. read more

We had a lock emergency. They came out ASAP, quoting us a time frame of between 5-7 and were actually here closer to 5. Extremely professional, he even explained what he was doing as he was doing it, which we appreciated. Extremely knowledgeable and great service. We highly recommend them. Especially ask for Dejan, he was great! read more

Eli was fantastic. The lobby door of our condo wasn't closing properly and keys were getting stuck in the lock and he was able to fix both issues quickly. He was very friendly to work with and explained everything that he was doing. Overall great to work with and we would definitely use him again. read more

Thank you ET Locksmith! My family and I returned from a long trip only to find we had the wrong set of keys and couldn't enter our place. Adam came out quickly and opened the door for us. What a lifesaver. He also had suggestions on what items to get as our knob depth wasn't standard. read more

I've used ET Locksmith twice in the last 4 months for different issues. For the first call, we had several locks changed for my condo association in attempt to get rid of our "Janitor Set" of keys needed to navigate the building. Eli re-keyed the locks to condense our key set from 5 to 1, repairing 2 broken locks in the process. Today I called on Eli to replace a broken lock cylinder on our buildings main front entry door (not part of the previous work), and to replace a door handle that had also been recently broken(also not part of his previous work). The total job took about 20minutes (while its snowing). I would highly recommend Eli to anyone. He is on-time, professional, and all costs are explained to me upfront. If any of my friends need a locksmith, I can say "I got a guy" and i'll give them ET read more

Eli was great! I called him last minute to change four locks at my house. He came quickly after and completed the job in less than an hour. He was very honest about different options and had good prices. He even came back later that day to fix something else after I called again. I would definitely use him again and highly reccomend to others! He is very professional and has great customer service. read more

The service we received from ET Locksmith and specifically from Dejan was absolutely outstanding. we needed a rush lock service and the company sent Dejan to us within a few hours of my call. He was extremely knowledgable about the different lock options and security features and he carried ample stock on the van so that we had choices. After he installed the new locks and we paid him, it was later that evening that we changed our minds on one of the items we purchased. Dejan answered our late evening call and then came back to our house later that evening to redo the installation - only because we changed our minds on the product. This was top notch service. I didn't think it existing anymore, but ET Locksmith exceeded my expectations. They will be our go-to security company from here on out. Thank you! read more

The listing says 24/7 365 days a year. That is not the case. I called at 9:00 am on Sunday and was told that the office wasn't open until Monday so we would have to wait. read more

I called Eli at 7AM on a weekday because the doorknob to our condo building had fallen off that morning and anyone could walk in at any time. He was there w/in the hour and assessed the situation, gave me a quote and had it all fixed by 9. He made it so all of us could use our old keys as well to make it much easier for us. He was affordable and efficient and extremely nice. I hope to not need him again, but if for any reason I do need a locksmith I will call him for sure!!!! read more

ET Locksmith is awesome! Our front door lock was broken, and I called ET Locksmith. Their tech called right back, was able to get me in very quickly, arrived on time, fixed my lock and did a great job! Slavic (forgive me if I'm spelling that wrong!) was terrific, and was very careful to make sure my lock was fixed correctly, not just quickly. I wasn't pushed to buy a new lock, and Slavic made me feel very confident that our locks are still in great working order, and that they are super-secure. He said he wouldn't replace what I have because they are such high-quality locks! You know how, with some contractors, they leave your house, and you feel like you got ripped off, and paid too much? That is NOT the case with ET Locksmith. I was charged what I considered to be a VERY reasonable price, and given the Yelp 10% Discount. I'm so happy with the way our lock is now, and happy I didn't pay too much! Thanks Slavic and ET Locksmith! read more

I was locked out of my condo recently. I called ET Locksmith and they answered the phone right away and a service rep was in contact with me in minutes. Tim was very careful about not causing any damage unlike a previous locksmith I had used. He had the door opened within minutes. I highly recommend ET Locksmith. Tim was outstanding. Thank you! read more

ET locksmith provided professional service to fix our condo's intercom system. They were on time, professional and offered clear, concise explanations of what was being fixed. Would highly recommend! read more

Eli from ET came out and did a great job on the locks. Gave us options on rey-keying vs updating the locks, but did not pressure to upgrade. He was a little late and was very apologetic, so much so he threw in free extra keys and discounted the total....nice! read more