I had a great experience with this company. They charge much less to come out and assess the issue you're having ($45). They estimated between 9 and 11 and came around 9:30. Jayden quickly found and fixed the issue I was having with my door hand and lock. He also spend some time trying to fix my deadbolt too, but he realized the key pad needed to be replaced. Though he worked on it for quite a while, he didn't charge me for it. The Professional Locksmith seems like a good, honest company with knowledgeable workers. Another company told me the handles were beyond repair and needed to be replaced and quoted me $300, but Jayden fixed it for half that. read more

Had a great experience with Yeshai coming out on a Sunday morning to unlock a door: he was prompt, quick, communicative, and friendly. Satisfied customer. read more

They can learn to show up did not show up for the job. Could not do the job wasted my time.

I needed new locks put in so I tried the Projects Tab on Yelp, entered my info, and waited for a response. I saw that four locksmiths received my request and The Professional Locksmith was the first to respond to my inquiry. They asked a few questions, provided an estimate, and when I asked if they could come today, they sent someone on the way with an eta of 45 minutes. Normally I would be wary of just committing to a business, but they had the Yelp Guarantee Badge (Yelp guarantees your project up to $2500), good reviews, and I liked that they were quick to respond. They came out, quickly reviewed the locks. The total came to more than I was quoted but I didn't doubt them as nothing in this place is as expected. The job was finished in under an hour, they explained the locks thoroughly, and we were done. I was pleased that the project was completed today. This was the first time using the Yelp Project Tab, so I will be sure to try it again for another project. read more

We paid for someone to come out and assess why our buzzer wasn't working. They gave us a quote and we had them come do the repair, which was an additional expense. The buzzer is now inaudible so no one can tell when they are being buzzed in. They acknowledged it didn't fix the problem bc they didn't bring the right part. If we want it fixed so it buzzes they said we have to pay again for the part and labor for them to come out a third time. We have already paid over $1k. I said it doesn't seem right especially since we already paid specifically for someone to diagnose the problem. (You shouldn't charge for that if you can't do it properly.) They offered a small discount on the work but said we still had to pay labor. Guy was then rude to me on the phone. I understand things come up and sometimes it's more expensive to fix things. If they had been upfront about that during the assessment it would have made a big difference. Or acknowledged that they didn't actually do the full job on the budget they promised. The technicians who came out here were always nice and respectful. We just feel like we're getting nickel and dimed and our buzzer is still broken. read more

An unexpected key snap and I was not sure what to. 1 hour later all is well and I have a new key. From the moment I called, I knew I was in good hands. Jayden came out 20 minutes after my call. He was professional and kind. He explained everything and was able to extract the key and make a new one in less than 10 minutes. The price was very reasonable. I am so grateful to The Professional Locksmith for fixing my door and saving my Saturday morning. Highly recommend! read more

Joe did a great job. He was flexible and very nice to work with. I recommend him highly!

They showed up on time, were able to execute the job as promise. I would highly recommend. This is the second or third time I've used them.

After locking my keys in my car I searched for a locksmith and the Professional locksmith popped up. I called them, I answered a few questions and they said they would arrive in about 30 minutes as, which they did. Got his tools and got right to work unlocking the car. A pretty smooth process. read more

Requested lock be rekeyed after my son's keys were stolen. They returned my inquiry quickly and set appointment for the next day. We're supposed to come between 3 and 5 but called early and rescheduled for later because of technician going home ill. Arrived promptly at 5 and finished in 15mins. Cost $130. read more

TL;DR - Easy to schedule same-day, competitive pricing (2 keys provided per cylinder), arrived on-time, courteous, job done right. Requested a rekey service (4 cylinders) on a suburban house around 8AM. Was able to confirm details, price, and expected time within the hour. The technician showed up toward the beginning of the scheduled service window, and completed the job in less than an hour. I was warned of possible issues with the off-brand locks being serviced (just in case). These issues did not occur. He did say that he had the necessary equipment and supplies to replace these locks should problems arise, so I would not have been left with un-lockable doors. read more

The Professionals programmed a new key for my car quickly and at a great price, hassle free. I will definitely be using them in the future.

Bought a home where sellers provided no keys after the sale. The professional locksmith had the best prices and were quick to come. They rekeyed most of the locks, provided new locks for the ones that couldn't be rekeyed, and lastly came back with new cylinder couple weeks later that had to be custom order. They were quick. read more

I call for a door lock to be re-tumbled. They were very prompt and professional. The service and the price is great.

Needed to get a few locks rekeyed for a new home and their team was extremely quick to respond via Yelp and very helpful in answering my questions. The Professional locksmith showed up on time, was quick to complete the job and showed me the mechanics where the originals were faulty for my knowledge. Would definitely recommend this very profressional company to new home owners! read more

Lucas was extremely professional and very helpful. He had a great attitude and was able to rekey four locks, drill a hole for a new lock, and install a smart lock in an hour and twenty minutes. He also arrived on time and called ahead. I can't recommend this company enough. Great communication throughout the process. read more

Jerk on phone told me they would only return to fix my lock they installed 2 days ago "only if I removed negative yelp. I said I would edit it after they came and finished work. He said no help unless I removed the yelp! Calling BBB. I asked for guy's name and he said he doesn't give out his name. So rude! So unprofessional! #extortion #nohelpunlessnoyelp Never use this place!!!!!!! read more

Perfection!!! They are the heroes of a wellness check on Mothers Day for my mother. Time was of the essence and they were there amazingly quick to open the door. They were able to get the police and fire dept. to my mom and rush her to the hospital. My mother and I thank you for your professionalism, compassion and all around Great Business ethics. We highly recommend them . Their prices were very good . Their work was finished quickly. They removed all garbage . They used quality parts. They explained all the questions I asked. And they sent my keys to my home in Kentucky. Thank You All !!!!!! Zahra Carpeli read more

Quick easy scheduling and the tech went above and beyond to fix something on my door that wasn't part of the lock. Thank you!

Lee saved the day, with flair! Locked out just before dinner, Lee rolls in like a boss armed with nothing but a can of WD-40 and a little pack of lockpicking tools. He says, " Let's wrap this up, I got a date tonight." 60 seconds later and we're in! Evening plans saved! Lee is the man and was a delight to watch him work. Would highly recommend! read more

I can't say enough amazing things about this company and their business model. After being jacked around by other locksmith companies, I was getting pretty frustrated. During one of my morning runs, I saw a Professional Locksmith van in my neighborhood. Quickly took a picture and called a couple of days later. Immediately responsive. The technicians also will take appointments after 5pm. This is so nice! I work a pretty standard business hours job and cant always leave to meet people during the day. We were able to schedule an appt that worked for my schedule. The technician that was sent was so nice. Really professional, polite and efficient. He was able to fix the majority of the issues that same day. Pricing was super reasonable and he was very quick. He explained what he was doing and how he would be fixing the locks; this was nice and appreciated (I needed to report back to my HOA board). I'm hoping I never need to call them again, but wouldnt hesitate if I had to. read more

Best Locksmith service i have experienced in many years. Fast, efficient and great value. John was amazing and even looked at another lock without charge. Highly recommend this company read more

My landlord accidentally locked the door and I couldn't get in the house! It was freezing cold outside! I called the professional locksmith to unlock the door, waited about 45 mins, the locksmith finally came and after about half an hour, he unlocked the door. Overall, the locksmith came and unlocked the door for me, but it took too long and way toooooo expensive!!!! read more

Came here on a Sunday afternoon to have a few keys copied. The woman who greeted and helped us was so friendly and courteous. The process was quick as we were in and out in a matter of minutes! They have very convenient hours, especially on Sunday when a lot of places are closed! read more

I contacted Professional Locksmiths to come to my house and change the Locks. Louis did a 5 stars job. He was knowledgeable, polite and efficient. Antonio was equally efficient scheduling the job and keeping me informed. read more

Great experience with this company having locks re-keyed at our place. Plenty of availability to schedule on a Saturday, no extra charge for weekend service. Came right on schedule, courteous, and answered a lot of questions about historic and unique door types too. Would definitely use again and would recommend for this service, hands down. read more

I had an issue with the key mechanism with the second door entrance to our building because the key turned continuously. After calling The Professional Locksmith, John came out an hour later and determined that we needed a new lockset. This lockset had to be ordered but when The Professional Locksmith got the lockset John came back and installed the new lockset. I am extremely pleased with the new lockset on the door that is working as well as the job that John did. I will definitely use this company if I have any key issues in the future. read more

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Yes, they did come and unlock my car after 20x times pulling their tool back and forcing, damaging my car, and now saying that the company is very "professional" and did not accept their fault for damaging my car stating that the car had many damages prior ( they did not even inspect my car to state such stupid things ). The car is kept in the garage and has been taken care of, that is not an old and junk car! Damages were made after the service that they provided. Green marking from the tool they used and the door is not fully closing after. After I send them the estimate of how much it would cost to repair all the damages that were made by them, the "professional" company stops to reply. The technician did not even verbally say something along the lines of "Hey your car is a bit complicated to unlock and there is a small chance I might damage a car. Do you still want me to do the work?" No. So he is responsible for the damage as long as your company is! Additionally, I was 8 month pregnant and this company cause me a lot of stress by calling me a "scammer" I would not recommend ProLock to anyone! Shame on you! read more

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My key fob broke to my car so I wasn't able to start my car. I called a bunch of places, and in a rush to get my car back on the road I opted to set up an appointment with this company. Originally by phone the appointment was set up for between 1-2 p.m. which was great, but then I talked to another dispatcher and the appointment got pushed back to between 3-4 p.m. and that was still doable, but the technician didn't arrive until 5:20. I was under the impression that I would be getting a working Key fob and I was quoted a price that was rather high but I understand that there had to be some reprogramming so I assumed that it was appropriate. However at the end of the job the technician told me that the key fob doesn't work he would have to order it and that I basically just have a key. I am appreciative for being able to have my car back on the road, but paying $450 for just a key is insane. So before committing to this service I would say research other companies and find one that won't over charge you. read more

I've used them for our condos and my business Rates are fair, response is great I called on say July 3, they we there within the specified window and took care of the issue that a previous locksmith created from Wednesday. I'd recommend them read more

Really disappointing interaction with this Company. I submitted a request for an estimate to provide repair to the iron gate of my condo. I received an email response saying that it's a $45 service fee and the repair starts at $84 and a technician can come out today. Since I would need an estimate approved by my condo association before I could proceed with any repair, I called directly to get more information. I was told that there is no one available who would be able to assist me for weeks and that no one has emailed me about this work. Horrible experience. Do not recommend! read more

Very knowledgeable and quick service. Technician arrived right at the beginning of the quoted window and was able to go over what I wanted and explain based off the locks that were on my property what my options were. He didn't have the type of lock with him for one of the locks to replace and had to run back and grab one. He arrived back at my property right when he said he would be back and was able to rekey they locks quickly. Showed me and tested the locks in front of me to confirm they worked as requested and sent a follow up email with my receipt and some other details on a combination lock that was rekeyed. I would definitely use again if needed. read more

AAAAAAhhhhhhmazing. Wish I could give them 10 stars. Avishay reaches out to me within minutes with up front pricing. It was not a problem to come out the same day and the scheduling fella was super nice and accommodating. David, our actual locksmith, was DYNAMITE. He actually replaced our cylinder super fast and then aligned the actual lock that no locksmith has ever been able to do over the 14 years of living here. Miracleworker! He tweaked a small issue with the front door that was probably no big deal to him... but HUGE to us. Lastly, my kids where super curious and my 5 son year old wanted to be BFF's and he was super sweet and engaging with them. Again 10 ! read more

The Professional Locksmith - David the best locksmith ever... also the nicest. - Keys & Locksmiths Near Me - Chicago, Illinois

I needed 4 locks to be re-keyed with a quick turnaround so I sent request for quotes through Yelp. This company called me back immediately and we were able to schedule a technician to come in the next morning. They have a wide range of hours (I requested an early appointment at 7:45am) and Mario, the locksmith, called 10 minutes prior to arriving to confirm the address. He arrived on time, was thorough, and professional, providing 4 copies of each key that I needed. Their service is quick, prompt, and professional as their company name implies. You might also recognize their logo from moving trucks - they are connected to the Professionals Moving Service as well. Thanks Mario for your service! He was in-and-out in an hour and I was able to go on with my work day without a hitch. I now have a go-to locksmith company to depend on! read more

Needed to get a couple keys duplicated on a Sunday so we looked for the closest locksmith that was open and found this place. As soon as we opened the door, someone stepped out to help us out. In a matter of 5 minutes, we had our new keys and we were out! We were even offered water while we waited. This was as good as it gets. I would for sure go back. read more

I appreciate kindness, patience and excellent work. Professional Locksmith exemplifies these exact qualities. Mario was on time and never gave up on my extremely difficult job. He was so patient as he tackled an insurmountable task. Somehow a screw had embedded itself in my deck door making it impossible to open. Mario painstakingly tried everything in his bag of tricks to get that door opened. He worked and worked and made me a believer. Mario thanks for your punctuality, your kindness and for getting that stubborn, obstinate door opened. read more

The Professional Locksmith - Keys & Locksmiths Near Me - Chicago, Illinois

Nathan came to replace my mailbox lock and did it FAST! They were able to schedule service the day after I called which was great.

On Friday, March 18 I called to set up service with the professional locksmith. I used them once a few years ago and had a great experience. I told the person who scheduled the visit thE number of locks I had and I also requested electronic locks with a keypad. I asked whether I needed to provide those myself, and the person who scheduled the visit said that they would have them on the truck. I asked her how much the electronic lock would cost, and she said about $145. Today, the locksmith arrived and told us that he would not be able to provide any of the requested services. We had a simple re-key and a simple lock change in addition to the electronic lock installation. He had none of the equipment with him. It was very strange that he wasn't able to do those, considering how straightforward they were. He said he could go back to the warehouse and it would take a couple hours to go get the locks. I said no thank you because I wanted all of the locks changed at once for consistency. He showed us a page in a catalog that had electronic locks for several hundred dollars more than I had found online, and said there would be a $125 installation charge as well. This was way more expensive than what I had been quoted on the phone. I told him never mind, I would get the electronic lock myself and then contact him to reschedule installation. Out of the blue, 2 hours later the technician showed back up and said he had brought back the lock from the warehouse to do the re-key. I had very clearly said we would reschedule another time and do them at once. He said he would need the service charge of $45. I asked to speak to the person who scheduled the appointment. His manager called me and explained that the person who scheduled me was new and didn't have the correct information. I explained I would be happy to pay the fee if services were provided, but even the simple lock change was not done, it did not seem appropriate given that I scheduled the appointment expecting services to be provided. read more

Mario was knowledgable and took his time running diagnostics on our intercom system. He took his time and explained the process as the system was investigated. read more

Unprofessional! I was on vacation and received a call from my next door neighbor that my Ex was breaking into my home with a locksmith from this company. She had shown them some old utility bill as proof she lived there. She hadn't lived there in 11 years! This was simply a home invasion and a huge violation from the locksmith company. I called The Professional Locksmith company right after speaking with my neighbor who got the locksmith's business card. I told them what happened and asked for a copy of the invoice and for a call back. Once they realized the liability of their violation, they did not call me back or answer my 8 phone calls and many emails. Bad service from an unprofessional company! When I returned home, many items had been stolen resulting in thousands of dollars off loss, tremendous stress, and some heart ache. I immediately called the police and filed a report. I am now pursuing charges against my Ex and will then proceed with getting compensation from this locksmith company. I don't recommend you do business with this company. They do not follow proper protocol or safety procedures to keep your home safe. They are unprofessional when dealing with their mistakes and how they handle service. Just a really horrible experience!! read more