I had such a great experience with my ADT representative Lauren. She actually stopped by my house at the perfect time -- I had just moved in and getting a security system set up was already on my to-do list. Instead of having to research it, make calls, and schedule appointments, she made the whole process incredibly easy and convenient right on the spot. She was extremely knowledgeable and patiently answered all of my many questions. She also offered great suggestions that helped me think through what would work best for my home. What could have been another stressful moving task ended up being quick, simple, and something I was able to check off my list immediately. She was polite, professional, and very easy to work with. I really appreciated how smooth she made the entire process. Highly recommend! read more

Run. Switch and Bait organization. You are not signing with ADT it is a third party who sneakily adds you into a three year contract and claims there is no way out unless paying them for three years. I asked for a copy of the contract and magically the last three pages read "36 months". A signature is not on those pages. If you want ADT be sure to call them and make sure you're working with them and not an "authorized dealer". I will also be contacting ADT to ask them to remove the company's authorization status since they were unable to end a contract that I'm extremely dis satisfied with. Window Sensors and motion sensors are extremely dealer. read more

The pushy sales tactics that are used are truly despicable, specifically someone name Lauren who showed up completely unannounced at our property. Beware of these guys and don't fall for their forceful tactics. read more

I had a great experience with ADT- Lauren was the person that supported me. She was awesome and I really appreciated everything. The customer service was great. We feel so secure now! read more

This is the shadiest company I have ever dealt with. Imagine getting a post-it note saying I missed a gift card delivery courier, who the heck does that and not even mention the logistic company name? read more

After changing my address via USPS to my new home, this business dispatched a stranger (salesman) to my door to sell me an alarm system I never expressed interest in. The man was large dressed in black and pounded on my door, honestly it frightened me. After politely telling him I was not interested 4 times, I had to close the door. The man wouldn't take no for an answer. It was scary. I hope this business changes its practices. It is unethical to dig up information on recent home sales, and target people, that will already be frightened at the presence of a stranger on their doorstep, and coax the homeowner into paying for an alarm system out of fear. I do not know much about this company except for my encounter. My first impression of this company was fright, and adamant refusal to conduct any sort of business with them. read more

Wow!!!!!! What can I say??!!!! They charge for EVERYTHING, not like it was before when you can download Pulse for FRRRRRREEEEEEE!!!!!! In order to use the app AFTER it's downloaded you HAVE to pay the technician 99.00$ to install a chip on the hub, THEN PAY 10.00$ A MONTH TO ACCESS THE APP!!!! Just buy cameras that send notifications to your mobile device and you should be alright. Oh yeah, you can purchase door/window sensors also on AMAZON. read more

Lauren Duren did a fantastic job updating a system we took over from previous owners. She gave us a great deal and set us up with the technicians quickly who were also fantastic. She responded very quickly to questions and returned again to advise us in person when we decided to make some additions. Customer service was also great! Billing set up was easy. They all took the time to explain everything well, answer our questions in details and advise on the best choices for our home. I highly recommend the whole team. read more

Lauren Duren, the Sale Representative, was very clear and straight forward explaining an alarm system package specially designed for home owners who just bought a house. I was very pleased with the package, the features of the system, the fact that it is cell based (as opposed to internet or land line based) and that it's installation is not invasive. read more

The best customer service and installation process I've ever experienced! The team was professional, on time and extremely helpful. Thank you!! read more

Great service! I needed a recently purchased property covered in a short amount of time and Bret made it happen. He was very good about answering my questions I had and only recommended things that I needed. read more

They have repeatedly sent people to my house, including "Lauren", who came to my door uninvited and then called me a vulgar name when I told her they needed to stop trying to contact me. They left fake UPS-style notices on my mailbox several days in a row, and have sent an unending barrage of junk mail. They must have gotten my address from the recent sale of my home and now they won't leave me alone. read more

Johann Gobernatz was very professional in telling us how ADT security works. Very excited to get my system up and running. thank you

We just went through the process to get a security system for our home. The agent was very informed, and helpful. It was an overall great experience. read more

I am not the review type but I was so aggravated searching for a security system. Until I found Security Solutions a local ADT dealer, I had talked to several companies even a few other ADT dealers who would not even come out unless I was willing to give them a credit card over the phone and commit to a plan. Really........You have not even seen my house. You have no clue what concerns me and I can't even see a face. Luckily I found Security Solutions and they were more than happy to send someone over to meet me. The person (Susan) provided me with a complete review, explained all the options and even told me all sorts of ways to make my home less vulnerable. I wanted to go with a monitored security system that's professionally installed because it makes me feel much safer. It was a no brainer, she gave me everything I needed free and I added on a few smoke communicators because I realized if there were a fire no one would know until it was too late. Security Solutions called me up the night before to remind me of my installation, Not only did the technician who treated my house with such respect show up, so did Susan to make sure I was 100% happy. I don't normally review companies but a company that goes out of its way deserves my going out of my way. Great job Security Solutions, you made me do something I usually don't do. Well Done. read more

Love the team at Security Solutions. The sales rep (Susan) couldn't have been nicer and came to our house and did a very thorough review / proposal. Had the technician (David) come a week later and he did the install. Everything has gone to plan and was smooth and easy. No complaints and top notch service! Very happy so far! read more

I won't refer this company to any of my friends and family. They were not able to install the security to our home because they were not able to meet what they promised us. They didn't return the money that we paid them. We tried to call them a lot of times, and they kept on telling us that someone will call us back and it never happened. We should have paid them a credit card instead of our own personal check. So, up to now we are still waiting for our money. Don't use this company!!! read more

Good company you can win a Free home security makeover or have your Mortgage paid for a month. Its cool. Get a system for FREE and they were good to work with. read more

Both the sales rep and the technician were very professional and informative. They answered all of my questions. I had to reschedule with the sales rep. He arrived at my on time for the in-home consultation and was friendly and pleasant to work with. Jose the technician did an outstanding job. He showed up on time and was done very quickly. He showed me everything I need to know and answered all my questions and concerns. A very big thank you to Johann and Jose. read more

Pushy salesman showed up right after we moved into our new house. Would not leave us alone. Finally made and appointment, quoted us 1200 in installation fees, that he could miraculously could waive after making a phone call and then told us 48.95 a month for 3 door monitors and I motion detector in our living room for 36 months. Told him we would discuss and he showed up at my door at 8:50 pm to find out if we had decided to sign up. Called the police to report and told him to never call or show up here again. Run far, far away! read more

We found out that a window sensor was never installed 2 months after install. Called ADT and it took a month for it to be replaced. ADT reps claimed they will contCt the installer and installer claims they didn't. Both security Solutions and ADT insist that our security was not compromised and due to motion detectors being present, it was not a problem. Well motion detectors don't cover the whole house. So if a break-in happened, it would not be their liability. Multiple communication, accountability and professionalism issues during the time it took to get a sensor on. read more

Susan was a pleasure to deal with. She was informative, professional and has a great way of working with people. She is an asset to your organization. read more

As a new homeowner, my rep reached out to me immediately after closing the home. She was informative and also very transparent from the beginning. She arrived at my home on time for my in-home consultation, and was friendly and pleasant to work with. read more

Both the sales rep that sold me the security system plan, and the technician who installed the system were professional and informative. I was in a rush and had to leave the installer with someone at home , but he made sure I had everything i needed and I had the directions to set up the ADT pulse app on my phone. Very pleased with my service. read more

We've had ADT Security Solutions for about 5 years now and have had a pretty good experience with them. Any time there has been any concern it is addressed quickly and fairly by the woman who manages the office. Overall good company and feel better knowing we have a security system on our house. read more

Do NOT buy an ADT system from these people. They sent out a nice sales woman, who failed to explain that the system didn't include window sensors. When the install guy came, he did all the doors and drilled a hole in our wall for the keypad and as he was packing up, I said, "What about the window sensors?" He said those cost over $100 per window up front to install. I told him I didn't want the system then. He convinced me that maybe the sales girl could do something about it and he'd have her call me. She never called so a few days later I called the main office to cancel the service. The woman who answered the phone was very threatening. She said that they could remove my equipment, but I'd still have to pay $50 per month for three years or I'd go to collections. When I told her that we wanted to cancel the contract she repeatedly said, "Well that isn't going to happen." and "You'll go to collections." She was very rude and what was a nice sales girl who made a mistake and a nice install guy who was going to pass along the message has now turned into a mess. I cannot believe they will not cancel the contract when I told them the day of the install that it wasn't what I wanted. She said she'd have Rick , the Branch Manager, call me when he gets out of a meeting. We'll see if he does. If this matter is not resolved by Monday, I will be writing to the Better Business Bureau and calling ADT corporate to describe this behavior and they still won't get credit for the system because I'm not paying for something that doesn't cover the windows. read more

We had just moved into the area and met with Johan to set up a security system. After a thorough walk thru and presentation he offered us a variety of solutions to what concerned us most. He explained everything and gave us price points for what suited our budget. I would recommend them to anyone looking for home protection. read more

They failed to honor their contract. We moved houses and they said we can switch the adt service to our new location and charged us an extra $600 to switch, but then they never moved it to the new location! read more

Customer Service on setting up the system was above grade. Johann Gobernatz was informative but not pushy; he was clear and precise in his explanation and professional. Calls were returned immediately, and they worked around our hectic schedule to get everything set up. We feel confident in the services provided and in the company overall as a result of this promising introduction to security by ADT. Excellent customer service. Highly recommend. read more

Thank You Security Solutions! I just had to tell the world how great these guys are! I run a few small restaurants and was experiencing a lot of inventory and some cash missing! I needed this to stop! And I wanted to figure out what was happening! I didn't know what to do! A friend mentioned Security Solutions in Broadview, so I called! They came out promptly and gave me a Free security check of my restaurants. The technician recommended a camera monitoring system and a motion detector. Since the install NOTHING is MISSING anymore! The prices were much less than I thought and within a few days of talking with them I was Secure! You guys did a great job, Thanks!! Now I am going to get the pulse system for my house! read more

Security Solutions business tactics utilze harassment and extortion. In August 2001, Mr.Stewart Curry, a representative of Security Solutions, solicited me to use their company for security in my new office. From the onset, their equipment was problematic and didn't work. The security company was notified on multiple occasions of the problems. They were informed that their service was non-existent and our office needed to end our relationship with them. They informed us that since we signed a contract, it didn't matter that we had no service and we must continue to pay them. In or about 2005, when I was fed up with paying for non-working service, I met with Mr. Curry. We mutually agreed to end our relationship. He told me the only way to end the contract was by paying an additional six months, so i did. Approximately two years later, I was contacted by another agent of Security Solutions, who informed me that I still owed them money. I told him it was ridiculous since I never had service and paid unnecessarily for nearly four years. His response was, "you are a doctor and could afford it". Recently the harassment and extortion began again. I was contacted by a pushy collection attorney from a firm in Texas. Demands of money and threats ensued. The actions of Security Solutions are reprehensible. read more