Was great to work with. Very knowledgeable, on time, and kind. Will contact again for any A/V needs.read more

Called the number listed, a man answered the phone and I had to be the one to confirm who I was…read morespeaking with instead of him leading with who I was calling. Instead of saying "yes, this is Universal Home Theater" he responded "how can I help you" and after proceeding with the reasoning for my call, he states they no longer do installations... Odd since the business says open and there are current reviews. I love when people show their true colors immediately as it allows me to hire real professionals who actually align with me.

I could not recommend Steve and his team more to help with your home theater needs. His service and…read moreexpertise were incredible and he even offered insightful consultation regarding which products to purchase to achieve my dream setup along with ideal placements for each product and connectivity tips. His pricing is beyond fair even without factoring in the immense value Steve brings to the table. I'd give them 6 stars if yelp let me!

We have worked with Steve twice now for brick and concrete tv mounting. He is always on time, fast,…read moreand professional. His communication is great as well!

Dennis is awesome! Very detailed with installations and easy to work with…read more Dennis installed our 65" TV over a brick fireplace with a mantel mount. It was precisely placed and was very accommodating with any suggestions. We would definitely use him again.

Brilliant service! Dennis came to look at my security camera system that had stopped working. He…read morehad it all figured out in about two minutes, and working in less than ten minutes! I really wasn't expecting that, I thought I was going to be told I needed a new system, and it would take time, but no, it was all done, and he was on his way in under half a hour. I would absolutely recommend Dennis, he showed up on time, provided a professional, honest service and charged me the minimum for his visit.

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

Jeff and his crew did a fantastic job! They cleaned up 25 years of prior bad installs, put in a…read moregreat system, the cost was reasonable and as promised, and they were a pleasure to work with. Highly recommended!!

Rafi went well, that's what!…read more Rafi said he would show up at 11:00 and he was on our door step at 10:59. He is easy to schedule with and offers multiple time slots. Rafi is more than knowledgeable, super nice, and incredibly talented in hanging TV's, setting up peripherals, and getting things to work. We are grateful for his time, expertise, and experience. We highly recommend him and would have him back in a heartbeat for other TV-video-electronic issues! Thank you, Rafi Patrick Shaughnessy Chicago, IL

Had a LG 32" tv that suddenly had no picture (but was getting power). Took it in for a diagnostic…read moreto Minas since they're listed as an LG service center and in the neighborhood. $39 for the diagnostic and Raffi thought best guess would be the main board. Since it's a 32" tv, he suggested going with a new tv since the part, new would be $160+. (Aram did also offer that they had a 32" in the store for $99). Raffi was open to me making a low cost effort to repair the tv by having a $20 part shipped from a recycler to the shop. Though the part was an exact match for what was in my tv, it didn't fix the problem (suggesting it would be a more complicated problem with the display itself). I took care of returning that part. All these checks were part of the $39 diagnostic. They took care of recycling my old tv and I went ahead with shopping for a new 32" tv.

I received excellent service. Chicago TV Installer is responsive, thoughtful, responsive and very…read morethorough. I would not hesitate to call again.

This team is great - From Julia to the techs - they're strategic, informative, they push back when…read moresomething doesn't make sense and my project worked out better for it. They're a very thorough and strong team. I was doing a rooftop/pergola TV/soundbar install. I had a 55" Samsung Terrace. I had a SONOS Ray soundbar, since my entire house is SONOS, but they really pushed me NOT to go w the SONOS and make sure to get a weatherproof Samsung Terrace Soundbar that fits perfectly w the TV... They came back as soon as I had the Soundbar, they even fortified the mounting wood pillar to my pergola frame to ensure everything remains stead. I'm super pleased and it was affordable, timely, and the communication was stellar.

This was an outstanding experience. I ordered klipsch speakers from Amazon. And a few months ago…read morea receiver from Amazon. Even though I did not buy the equipment from innovative concepts they had no hesitation about hooking up my speakers. Within 30 minutes(probably less) Calvin called and asked questions and his demeanor was calm and reassuring. The Chicago Can't Do is not in the vocabulary with Calvin. He came in and hooked up my speakers and 2 subwoofers and calibrated them. He knows what he's doing. He had to go to Walmart and get a wire for one of the amps. He did so with no complaints. Then we tested the speakers. The sound quality was amazing. Of course watching movies was the main purpose for the new receiver and speakers. I had to try out music. I cued up Love to Love You by Donna Summers. Calvin tweeked my receiver to play stereo when playing music. This was like being in a club with a great sound system. The sound quality was absolutely amazing for an Apple Music song. The price was reasonable. And the service excellent. Calvin recommended getting a 2 channel amp to maximize my systems capabilities. This saved me 1500 dollars because he was praising the virtues of Marantz receivers and I was ready to buy in my next pay check. Then he thought about it and recommended the 2 channel amp even though I had been willing to buy the expensive receiver. This shows that Calvin and his company are trustworthy.

Requested a quote, and got an immediate response. Calvin came to my house, assessed my system and…read morefixed the problem I was having within an hour. He also gave me a very reasonable price on some upgrades, which I plan on doing later this summer.

My quote called for hidden wires, but I was told this was impossible upon arrival. The price was…read morenot adjusted, and I was provided plastic coverings. The owner was unapologetic and essentially said you already paid for it. It's really unprofessional business. He did nothing to ensure that I was satisfied. They charged $800 to hang 3 TVs and left me with a number of exposed wires.

$250 for a TV mount is crazy. Just do it with a buddy/neighborread more

Hired Twizted Home Entertainment through Thumbtack. I thought the team was generally good to work…read morewith while the install was happening, albeit a few issues here and there. However, later found out that there was substantial damage done to one of the speakers I had installed (MSRP $999/each). I reached out to the owner and was told there was no way their team could've caused that damage and to return my products to the vendor. Pictures show this is clearly not an issue from use, as the driver is pretty much shoved in on one side. Notwithstanding, some of the work was not performed as initially discussed (i.e. ethernet cables to cameras were run outside instead of through soffits/attics), and the team was quick to make holes in the ceilings and walls (which ended up being in the wrong places). Given how things have shaken out, I cannot recommend this company for any work. Let the work speak for itself in the photos and see the other reviews online regarding damage. The free work Ron mentioned is shown below with the one ethernet cable hanging from the side of the house. I paid in full afterwards, so if I had high expectations or demands that were "met," I think the highest expectation I had was for them not to damage the very thing they're installing. I actually have texts from Mo partway into the installation where he essentially told me to install things myself because he thought they were too valuable for him to install (which was part of the services I hired them for). Also beware of some of the other positive reviews, as one just popped up that of course mentions "no holes" for similar set up and the initials match one of the employees on Yelp (Mo N.), but on Google and Thumbtack it shows two different names altogether for the same review. Seems like they're padding the reviews and photos so you won't see the work they did at my home.... They're also now threatening me via text to stop updating my reviews for calling them out. There's been a handful of 5 star reviews in the last 24 hours after posting my review used some old photos from their Thumbtack and website (which they removed and replaced).

Twizted Home Entertainment exceeded all expectations. From start to finish, their team was…read moreincredibly thorough in helping us select the right sound equipment and integrating it seamlessly with our short throw projection TV and in-home sound system--which hadn't been working since we moved in. They didn't just stop at audio/video setup either. They connected all of our TVs, shades, and thermostats to a single, easy-to-use app on our phones, making our home smarter and more convenient than ever. Mo, in particular, was outstanding--knowledgeable, detail-oriented, and truly focused on customer service. Not only was the entire experience smooth and professional, but the cost was also significantly lower than other quotes we received. We'll definitely be using Twizted again in the future and highly recommend them to anyone looking for smart home or entertainment system services. A+ experience all around.

We contracted with Ted to install a ceiling fan in our home office. He was very repponsive on Yelp…read moreand quoted us a fair price for the install and any drywall cuts and repairs. Once he was here, we asked him his opinion on two wall switches in a different room that were not working, and he stayed longer (while I ran to Home Depot for new toggle switches) to fix both of them as well for just a little more added to our total. The fan install was a little more difficult than Ted anticipated, and it was an insane night in our home as well (my husband's car was at the shop and he needed it for work the next day so we had to get that taken care of while Ted was here working) - I'm sure he thought we were nuts, but he was very gracious and understanding about everything! The end results look great, and I am SO happy our light switches are working again - all of this was done for a third of the cost we were quoted by someone else to just do the install and paint the office ceiling (we ended up doing the painting ourselves anyway). We will definitely be calling on Ted in the future for all our other electical needs - he is knowledeable, quick, and neat. Thanks, Ted! Do not hesitate to give him a shout out if you need electrical work or wiring done.

Communicative, professional and did great work installing a new chandelier and then cleaned two…read morevery old (50+ years) crystal chandeliers. They look amazing and the installation was done quickly.