I had an idea of what I needed and had security docs and a few of their competitors give me ball park estimates over the phone. After I found the three cheapest installations + monthlies i scheduled on site estimates. Security docs came in the cheapest to do the install plus i used the yelp $100 off coupon. Carlos was excellent through out the entire process. He was patient and helpful beginning with my original phone call. He was on time for his initial appointment and early for a Saturday installation. Everything worked as described and I have had numerous phone calls with him to get the system working exactly as I wanted. I would highly suggest calling security docs and would use them again. read more

After researching alarm companies online and asking friends advice with little success, I found the Yelp reviews. So I called Security Doctors to get more info and scheduled a security consultation. Carlos gave the consultation and impressed me with his knowledge and professionalism. After seeing the price quote, learning it was a Family business, and that Carlos would be doing the installation, I knew I needed to look no further and scheduled an install. The install took a few hours and went smooth. Being in the construction industry myself and having hired contractors before I watched from afar for the first few minutes and quickly realized Carlos had "the right stuff" . When the job was complete I was trained on the keypad, PC, and phone app. I will recommend Security Doctors to Friends and Family. read more

I found Security Doctors on Yelp, everyone comments about Carlos professionalism and service are so true. He did everything I expected and more, his pricing was fair and comparable to other security systems. I HIGHLY recommend Carlos! Great job... read more

Choosing a reputable and competent security company can be a laborious process, especially for people who have other engagements but do need to protect their families or businesses. After interviewing several security companies, we were left most informed and most comfortable after we talked to Carlos of Security Doctors. We went over the configuration, the positions of the cameras, the pixels, the network, and he patiently explained the options with recommendations why one option is better than the other for our needs. We installed several cameras for our business and were very pleased with the results. We asked Security Doctors to install cameras on our house but we wanted the cameras to be consistent with the look and feel of the house and did not want any visible wires. Carlos and his team considered various options and went through the walls to pull all cables. The work resulted in a very sophisticated camera system with no visible outside wires, that is very consistent with the colors of the house. The project was done on time and for a very fair price. The work and attention to details was extraordinary. Very highly recommended. read more

There is no need to look anywhere else in Chicago to properly secure your home. Security Doctors provides a superior product at a lower cost than their competitors. They are prompt, professional, and knowledgeable. We couldn't be happier with the work they did. read more

Highly recommend Security Doctors. Carlos was responsive, informative and easy to work with. Reasonably priced as well! Even after installation he was good about answering our follow-up questions. I'll be using his services in the future for my security needs! read more

We had installation of our new security system recently. Excellent customer service! Prompt replies, great instructions once system was installed. We are so pleased we upgraded our old security system and chose this company. Both men that came out to do install were courteous and professional. We are very happy. read more

Called around to different security companies, by far Security Doctors was the nicest company to work with and most flexible with our needs. Carlos installed the security system for our business and things have been without issue. Two thumbs up. Definitely recommend. read more

Fantastic service - fast, easy, and convenient. Carlos was extremely professional and gave clear instructions. Very happy to support the small business and excited they have an app also! read more

We had ADT for years and used security doctors after a friend recommended them. It is a NIGHT and DAY experience. Carlos has been so hands on and is there to answer questions at any moment throughout the day and even the evening. It's a superior experience with amazing customer service that goes above and beyond to make you feel secure in your home. I could not recommend their services more! read more

I was very impressed with work done. Carlos was very informative and not pushy at all. Work was completed in timely way and explained throughly. Had house alarm installed. Did lots of research before selecting them. Not the cheapest but definitely worth the cost for feeling secure. Customer service is excellent read more

Installation went very smoothly and Carlos Lopez has provided exceptional Customer Service afterwards, promptly answering various questions I have about the system. I recommend Security Doctors. read more

Overall, we had a very positive experience with Security Doctors. Carlos came to our house to go over everything we would need for our home's security system. He was great to work with. He explained everything very clearly and laid out pricing, so there were no surprises. He came himself to install everything. Before he left, Carlos made sure we knew how to operate our system. He even gave us his cell phone number in case we had any questions at any time. I highly recommend the Security Doctors. We haven't had any problems so far, and feel safe in our home. read more

Wow, extremely impressive from initial sale and price to the install which just occurred yesterday 5/11. It's hard to trust a newer business and proprietor that you don't know, but Carlos really had much patience during a very long sales process that I put him through. He has been extremely patient and accommodating; kind of guy you'd go out of your way to recommend to others. Have to say that his installer (Juan) was top notch as well and improved upon the existing wiring aesthetics. These guys were extremely contentious inside the house and gave me the impression that they took pride in their work - hard to come by. Extremely pleased; we have one smaller open item which Carlos committed to closing early next week; I'm confident he will. read more

After checking review, i decided to go with Carlos for my security system. Best decision ever! Carlos was a complete professional. He arrived on time and really took the time to listen. His prices were fair and competitive. I was completely comfortable with him and I will definitely refer him to anyone I know who needs a security system. read more

Carlos was great! He is very knowledgeable and gave us the best advice and service. He thought of everything and we are very happy with the alarm set up as well as the service and monitoring. Would highly recommend them to anyone looking for great home security. read more

We had a home security camera system installed by Security Doctors. Carlos and Slava (I hope I spelled his name right) are great! They were very attentive and helpful. They came out twice to evaluate our property for the cameras. We are admittedly picky customers. Carlos and Slava even quick wired a camera and held it up to the best spots so we could check the angles. The install was fast and the cameras work great! Thanks guys. -Mike read more

My wife and I live very busy lives. We became concerned about those who would break and enter our property only after we were broke into while we lived in Calumet City, IL. The thieves did not have time to take expensive articles, so they took what they could, quickly. The articles that they took were unreplaceable to us because of who gave them to us or where we were at when we bought them. So when we bought our house in Hammond, IN we made sure we contacted an affordable, protection company. Security Doctors came highly recomended and we have no regrets, they are personable and have our house protected weither we are at home asleep or gone. Highly recomended Paul And Jacinta Collins read more

I saw there AD in the paper. I initially called because I was just shopping around for the best price. When I met the rep, I was presently surprised. Carlos answered all of my questions very well. He told me about how as a local company they are very customer focused, and pride themselves on customer satisfaction. And with my previous experiences with some other companies this was great to hear. These guys are really trying to do it right, which is very refreshing. There prices are great too. read more

Awesome service. Carlos came out and fixed my security cameras that COMCAST!!!! Technician cut off and he was on camera when he did it so be careful when comcast comes to your house. I'm now in the process of trying to get my money for repairs back. Anyways, Carlos came out and fixed the problem for a reasonable price. He was very professional and did a neat and clean job. Now I got all my cameras up and running thanks to him. Defiantly recommend security doctors. read more

same situation as the review before mine. former adt customer.. tired of the monthly monitoring increases that dont match the equipment or services that your paying for.. so i bumped into security doctors and carlos their rep. carlos was very informative over the phone. answered all my questions along with state of the art equipment that functions like its suppose to. carlos came out to the house and installed everything and answered all my questions along with throughly explaining everything that was done. contract was legit.. and prices we're very competitive and hard to pass up!!!!! carlos i appreciate all your help.. hope someone reads this review and it sways them to deal with this company vs. any other chicagoland and surrounding suburb companies that are out there.. security doctors are the best!!!! read more

We completely agree with all the good things others have said about Carlos and Security Doctors IL. Carlos represents the best of a hard working and extremely capable franchise owner. He made this an easy transaction, and completed the installation just as easily. We could not be happier with the price, the quality of work and the overall experience. read more

I had the service since February and I can only say good things about this Company. Carlos came out for the installation on a Friday night and honored the offer of some other people who never showed up. Everything was always addressed in a courteous, professional way and in a timely fashion. I also appreciate that the costs are transparent, no mail in rebates or hike in fees after a promotional period. The equipment seems to be good quality (as far as I can tell, I'm no expert), it always worked as expected when I tested it. read more

So far so good! Carlos was very prompt and courteous (removed his shoes when working in our house) and patiently answered all of my questions. I had many questions because of being burglarized in the past, as well as having had an expensive Honeywell security DVR at another residence that crapped out in two years -- outside warranty of course. He was honest and upfront and he has very good reviews here. I believe his products and services are competitive and fair. The installation went smoothly and all equipment seems to be working well. I will be curious to see how the monitoring company performs, as Carlos assured me they are a good bet. read more

The Security Doctors were great. Carlos came on time, was reasonably priced, worked quickly, and even threw in some extra features for free. I would highly recommend this company to a friend. read more

Carlos just installed my second Security Doctors system today and once again I'm beyond impressed. Being in real estate and rehabbing as a business, it is truly difficult to find superb home services. I would undoubtedly recommend Carlos to anyone looking for a security system. He is knowledgeable, fair, responsive and overall a very nice person...a nearly impossible combination to find these days. Thanks again, Carlos! Until next time! read more

I'm a new customer but I was referred by the salon I work at and we really enjoy the service. the customer service is awesome and the speed of the service is excellence. read more

We needed a new alarm and called Security Doctors after having issues with some other security companies. Carlos came out right away and was thorough and professional. He was able to install our new alarm a few days later and walked me through how everything worked. Very impressed with both Carlos and Security Doctors. Great prices, and service and very trustworthy! read more

We talked to a few companies before choosing Security Doctors, and decided to go with them because Carlos was responsive, great to work with and knowledgable. We are happy with the security system that he installed and were very pleased with our interaction with Carlos. He was informative and clear about options and pricing, and the set up went smoothly. read more

Awesome. Glad we used this company- really nice guy, quick and efficient. I love my alarm. Will definitely recommend them in the future with my friends who are in need of an alarm. read more

Carlos was our first call when we moved into our home nearly three years ago. He was able to come check our home out the same day that we called. The system has worked exactly how we would have hoped and Calros' customer service has always made us feel like we were his most important customer. Best security company around! read more

Knowledgable, efficient and professional service. After a dreadful experience with ADT I contacted Security Doctors. Carlos answered all my questions, provided me with equipment that met my needs, removed the ADT junk and installed the new system. Everything has worked perfectly thus far. The monitoring service called immediately after I accidentally set off the alarm. Thanks and I couldn't be more pleased. read more

I interviewed a number of companies but knew immediately that I wanted to use Security Doctors. Carlos was so professional, patient and knowledgeable. He uses the best systems as well as the best monitoring station. I highly recommend Security Doctors! read more

This company has great customer service. The owner, Carlos, was the person who came out for the quote, and also installed the system. He's very nice and answered all of my questions. So far, the system works great. read more

Still consistenly answering my questions and helping me with different solutions.

Found Security Doctors on yelp and took advantage of the discount. We just purchased a new home that had another company's alarm system already installed. Carlos retrofitted the hardware to their system and substituted other equipment for what was included in the package. He was extremely easy to work with - available for questions, quick to respond, and installed our system the next day. I shopped around and got quotes from other companies, and I am confident I made the right choice. read more

I used Yelp to identify vendors with the highest ratings. I emailed Security Doctors on a Saturday morning, and got a call back from Carlos that afternoon. Explained my situation to him on the phone. Set up a time to meet on Tuesday. Carlos listened to what I needed, and had a product that would address the issue, explained it, and I was able to make prompt arrangements for an installation. I thought the whole process from assessing the problem to installation went very well, and that Carlos was very professional. read more

security doctors just installed our security system and we are so impressed. carlos was extremely professional and honest about everything from the start. he had knowledgable answers for all of our questions, and taught us thoroughly about our whole system. he helped us find a brilliant solution to wiring our garage, and we couldn't be happier. i would absolutely recommend security doctors to anyone. give them a shot, you won't be disappointed. read more

I found Security Doctors on yelp and took advantage of the 75 dollar coupon. We largely ended up choosing Security Doctors because of its competitive pricing, but on top of it being one of the best options from a pricing standpoint, we have had a great experience throughout the process. Carlos was was extremely easy to work with, was professional, available for questions and quick to respond. He also worked very hard to accommodate our schedules, which was helpful. Security Doctors is not pushy or but instead seems genuinely interested in the needs and desires of the customer. I highly recommend them! read more

Carlos from Security Doctors changed our outdated security system panel and established cellular type 24x7 alarm monitoring service recently using Honewell equipment. We were very satisfied with Carlos. He was very patient in working through the issues he faced during the installation process with our existing fire and smoke detectors. Carlos is easy to deal with and very professional. Security doctors is very competitive and we would highly recommend them. Other vendors were more expensive with their installation fees and equipment cost. read more