I was so lucky to work with Robert Tanner today. He was so patient with me and incredibly kind and knowledgeable. I went from being in a state of panic when I walked in, to walking out having more issues resolved than I had come in for. Carlos also answered my questions and was so incredibly kind, patient, and knowledgeable. If you have any phone issues, I recommend this location, especially if you get the privilege to work with Robert or Carlos. Thank you guys so much! read more

Go to an actual VERIZON store make sure they're not affiliated with VERIZON. People are crooks.

Terrible customer service. I purchased a phone at this location, was misinformed about what I actually paid for. The manager was extremely rude. read more

My boyfriend purchased a brand new (or so he thought) iPhone 15 from this store in July. He started having battery issues which is unusual after only 5 months. Boy were we surprised to see the "first use" date on the phon3 was September 2023, so he was sold a used device under the guise of it being brand new. Don't buy phones here. read more

This store is a HOT MESS! They insisted I take a "FREE" iWatch with my new phone because I'd be crazy not to - it's free!! Only to discover that they charged me for the service...and the watch!! I've been trying to return the watch since January and this store took ZERO responsibility for their employees flat out lying to me. I've spent over 10 hours on the phone with Verizon and a few more going to the store when I was told they would take the watch return. The manager at this store is apparently never on site and does not speak with customers on the phone - which is ironic. I was literally told once that the delay in her reply was because it was her birthday that week! Unprofessional and unethical. I will never go back to this store and recommend you steer clear of it too. read more

Robert Tanner was extremely helpful! He was not only able to help with my phone issue but shared deals and insight on what is going on at Verizon. Although, Verizon was going to send me a survey after my appointment - I never received it so I hope Robert and the Verizon team at the N Halsted is recognized for being helpful and providing excellent customer service! read more

Carlos helped me today after my phone randomly broke yesterday. He checked my account for trade ins and I was able to upgrade. Very good experience read more

Terrible customer service. Was told things that were incorrect and misleading. Made my phone trade in way more difficult than it needed to be. read more

Had a great experience getting my new phone here. Carlos was super helpful and patient in answering questions from myself and answering my mom's questions about her phone bill. Definitely recommend coming here. read more

I had very bad experiences with Verizon online and on the phone, so when they suggested to me that I walk into a physical store I was not expecting anything better. I was literally ready to cancel my son's new iPhone, iWatch and related services because I was so disgusted with Verizon! Then I had the pleasure of dealing with the manager of the physical store near my house (Robert) and he completely transformed my experience! I have continued going to the store for several reasons and every single time I come in, whether they are busy or not, I have a great experience. Another team member that I want to shout out is Carlos. These guys will quite literally go through all their drawers and boxes to get you what you need, and if they don't have it, they will order it for you. No matter how busy they are, I am always treated with kindness and politeness, and most importantly, they let me feel like my issue matters to them! It is difficult nowadays to get great customer service from stores that are in the neighborhood, but this one completely blows all others out of the water! GREAT PEOPLE AND GREAT SERVICE! read more

I came in on a Thursday night before close to get help with my phone not connecting to my apartments Wi-Fi. Robert the store manager was able to fix the issue and educate me on why it was happening, which was my phone had a vpn on it and I've never put one on there in the first place. He was also so kind as to put me on a wait list for the home internet because I asked if it was available in my area. I highly recommend coming here. read more

Thank you to Robert Tanner for helping me out with a service issue I had on my new iPhone! He was able to do stuff for me that online customer service cannot help me with and I really appreciate it. Great service here! read more

I wanted to give a shout out to Robert Tanner for being so helpful. I am in the process of figuring out if I want to keep my phone for now, trade it in or buy a new one without trade in and he so patiently explained the differences of what would happen to my plan, how the buy back would work, etc. He even drew me a little table to walk me through how my current and new plan would look like. Also, bonus points for helping us figure out a way to update our lines so it made more sense for my family. Lastly, I love that he wasn't pushy with sales, makes me want to come back and ask for him specifically. This guy is a great face for Verizon!! read more

feel taken advantage. Came in to get an older model phone, was informed they don't have it but a competitive price would be the new phone with a rebate. I informed him my phone was banged up but he said it would be fine. So instead of getting an older phone for $600, I paid $800 and was told that would be it. Well my phone never got a rebate, cannot get my old phone back and have to now pay another $200. Feel taken advantage of and don't understand how no one can help or care to make it right. read more

Had to wait a bit to get some help, but Chris completely changed my experience. Extremely professional and helped me with my problem quick and efficiently. Will definitely be back to this store in the future, happy i decided to drive to this one. Thank you! read more

Robert helped me out in a huge way! Great service and huge help ! Always a huge relief to know this is a place that knows their stuff

I've walked into this store twice in the last week trying to buy an iPhone case. Both times there were just two employees working who could only handle two customers at a time. There are no seats to wait in, so I stood in the middle of the store like I was lost. Both times I walked out after 10 minutes; the first time no one even acknowledged I was there. This place will likely close soon; I'm sure the employees work hard, but management is not interested in staffing this location to be able to handle 3 people at once. read more

After a bad experience with the lady who works at 3019 N Clark location, we decide to come in here and the very nice person named Chris Sikorski meet our needs. We came to purchase a new phone and he helped us with the decision and give us a great deal! Not just with us, he was very kind and full of patience for all customers who visited the store even he was working by himself all day. I wish all stores have an employers who have knowledge and kindness as Chris has. We wish you all the best, Chris! read more

Went to this Verizon today at 7:40 pm. Doors closed. The store associate was hiding behind a computer not looking up. I'll take my business elsewhere! Change your sign to say your store closes before 8:00 pm to reflect your new hours. read more

**GO TO THIS VERIZON FIRST** They may only be a licensed retailer but they function better than the actual stores. They got me sorted out after the store at North& Clybourn gave me a phone with no memory card. There were no lines at this location & the associate (Cameron Meyer) is the only reason I have a working phone right now. Next time I will go to them once, instead of having to visit North & Clybourn three times. read more

I went in to this store this morning angry and frustrated with my service. I was working with two young men there Dustin and Wil, and not pnly did they calm me down, make me laugh they gave me knowledge and customer service beyond belief. I could not recommend a better place to so business with than these two. They were professional, friendly, charming and knowledgeable. Kudos to Verizon for habing such great employees! read more

Super knowledgeable and helpful here. Especially PJ/Patrick. No comparison to some of the of the other Verizon locations!

Came into the store and was helped by the managers Chris and Josh. I came in with an issue and within 10 minutes the issue was resolved. Both Chris and John are very kind, respectful, and willing to help. read more

After my daughter's phone was stolen we went to this store the next day and Jacob was extremely helpful in getting my daughter a new phone.

Chris was so kind and helped us figure out the best option for our phone plane. Highly recommend this store - great customer service!

I needed a few mobile and iPad accessories but completely struck out when I visited Target and other locations. I figured that I would have to wait a few months with all of the temporary store closures happening during the outbreak. I walked in and was helped immediately - the consultant Marcus Link got my three accessories in record time and I was out the door in less than 15 minutes. Very efficient service and Mr. Link and his colleague made sure I had every available bonus and sales break. 10/10! read more

I had horrible experience at the At&t store in Highland, Park Illinois, due to the rude general manager, ARTUR FRYZLEWICZ. This was followed by a wonder experience at this Verizon store where they treated me right. read more

Easily one of the best and smartest customer service experiences I have ever had! Chris was EXTREMELY knowledgeable about all the plans and simplified it down even though the telecom companies constantly change small things. He also fought for a credit to my account due to some plan changes with billing that they had promised over the phone. I give Chris and Verizon Halsted a 10/10 thumbs up. Keep up the good work as it's easily one of the best "non-corporate" Verizons I have ever seen. It's a large store with a vast selection of phones and accessories and customer service kiosks as well, even refurbed phones, so if you are looking to upgrade or change this is a great place to test things out and get in line for the iPhone X at launch date. I will also say the Unlimited Data plan for the cost is a MUST. If you have not reviewed what Verizon is offering these days PLEASE TAKE A LOOK as you may be paying more and getting less than they now offer. As Chris put it, visit Verizon every 6-12 months, just like you would your doctor. Corporate Verizon does not auto upgrade plans or lower costs unless you explicitly talk with them. P.S. I have been a Verizon customer for over 10 years. read more

UPDATE REVIEW PART 2 !!! Okay today was really fun, there was a new girl her name was Diamond and she was so enjoyable to work with. The manager from last time was on duty and boy was he efficient! Right as we were wrapping up he turns the screen to me and asks me to take down my "distasteful review" from the experience I posted about last week. I read it again and I was spot on. Great experience this time guys, keep it up! read more

UNETHICAL! The practices of this store (and probably corporate policy) is to announce promotion of "free" devices if you buy a phone. Then 30 days later you get a bill and find out not only are you paying for the added device that was misrepresented as free but you are locked in for it for another 2 years. These people greet you with open arms when you arrive but have their hands in your pockets---run far, run fast! read more

House did a great job helping me. He was very friendly and personable. had some good laughs about the Darwin awards!