I was so lucky to work with Robert Tanner today. He was so patient with me and incredibly kind and…read moreknowledgeable. I went from being in a state of panic when I walked in, to walking out having more issues resolved than I had come in for. Carlos also answered my questions and was so incredibly kind, patient, and knowledgeable. If you have any phone issues, I recommend this location, especially if you get the privilege to work with Robert or Carlos. Thank you guys so much!

This store is a HOT MESS! They insisted I take a "FREE" iWatch with my new phone because I'd be…read morecrazy not to - it's free!! Only to discover that they charged me for the service...and the watch!! I've been trying to return the watch since January and this store took ZERO responsibility for their employees flat out lying to me. I've spent over 10 hours on the phone with Verizon and a few more going to the store when I was told they would take the watch return. The manager at this store is apparently never on site and does not speak with customers on the phone - which is ironic. I was literally told once that the delay in her reply was because it was her birthday that week! Unprofessional and unethical. I will never go back to this store and recommend you steer clear of it too.

I found T-mobile to be competent and compassionate with me and other customers. They did not give…read moreup until the problem was fixed. I also find their pricing to be very competitive. MJR

I've been going to this store for over 3 years and have always gotten great service. However, I…read morewent in yesterday to see about upgrading my phone only to find an entirely new staff. The worst experience ever. They were rude and not ever helpful. The lady was condescending and dismissive like I was bothering her. She lost the sale and I won't be returning. Hopefully they upgrade that staff. What happened to the competent friendly staff?

the have the door locked not letting anyone in. excuse is they are short staffed…read more have to stand outside in hot weather instead of inside where it is cool and you could sit down. in obviously a customer as I'm holding a t mobile bag they have people locked in the buildtng That is illegal

Wanted an Ipad that I could use the new Pro pencil with. This is why I went to the store to…read morepurchase an Ipad that was compatible with the new Pro pencil. The male hispanic manager told me the Pro pencil worked with the Ipad 10th Gen and the 10th gen would be cheaper as they have a special running on it. I agreed as they should know what works and what doesn't. They didn't have the Pro pencil in stock so I would have to purchase it separate. I said no problem I can do that. After spending two hours in the store setting everything up I leave with the new Ipad. So, I go to a big box store to purchase the Pro pencil and they tell me that the Pro pencil will NOT work with the Ipad I have. This is frustrating to me! I call and speak with the store manager at T-mobile and he says, "well I googled it and it said it was compatible" . You googled it??!! This your job and I feel it is something you should know! Then, a few weeks later I get a welcome letter in the mail saying "Thank you for signing up for the Protection 360 for your new device" I did NOT sign up for it and was NEVER asked if I wanted to. None of our other devices (11 on the account) have the protection so why would I start now? After some digging I find out that they do not just add the protection automatically, it has to be put on my account by the clerk/manager that I worked with. So I spent more time calling to have it canceled. Do your own home work on compatibility for your devices AND make sure they don't slam you with the 360 Protection if you don't want it. I would stay away from this location!!

That little cellphone repair store provides an exceptional service in the area of its expertise…read more If one's cellphone is broken or needed a good and fairly inexpensive cellphone service provider, the personnel working there will be of help. No kidding: I have visited that place on a numerous ocasions and, each time, I was surprised with the high level of the customer satisfaction that place provided. In my view, that place is well managed and can be voted to be fully professional.

After an underwhelming experience at a different AT&T store, I wanted to give another store a…read morechance to help me upgrade my phone. The staff here were friendly and very knowledgeable. They were experienced with how to upgrade, provided an array of options, educated me on things my plan had like insurance (who knew?) and what that includes, and helped our plan overall. I will say the stock is very limited, so if you come here, you most likely will end up ordering the device you want and it'll take a few days to come in, so keep that in mind. All in all, a relatively easy process and it was nice feeling like you can trust the staff here to help you and to know more about tech than I do!

sarah was the best she help with everything I wanted to get and got me out of store fast I'm so…read moreglad I switched to AT&T .

Tragedy averted! After dramatically mourning my cracked iPhone screen, I was convinced I'd need to…read morebuy a new iPhone (and spend way too much for it). I walked in and they fixed it, like new, for $65 in just 30 minutes! I walked to Mariano's and got a few things while it was promptly repaired. They even had Maury playing on the tv which I thoroughly enjoyed. Only downside was that it smelled like really bad B.O. But for the cheap price tag I'll deal.

My husband needed a "pay as you go phone" and Mo not only helped us quickly, but he was…read morewell-informed. His recommendation of using his old phone and replacing the SIM card with another company has worked so well that my husband is now saving $60 per month. I really appreciated that he was not using any sales pitches. Thanks to his advice, I will be switching my phone plan as well.

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

Came here with The Queen to get a phone upgrade as well as transfer her phone to a new account…read more The gentleman helping us was so nice to work with and was very chatty and helpful. He told us our options and the easiest way to move The Queen's phone over to her own account and moving everything over from the old to the new phone. Although we were there about 2 hours with everything going on, it went by fast with good conversation and getting everything done successfully. I didn't get the gentleman's name, but he had a mustache and very good customer service skills

Experienced excellent customer service provided by Bert, an associate manager…read more I stopped by to pick up a new phone and have it activated. Bert was patient w/o being patronizing and extremely helpful with tips on using the phone and on keeping current with update notifications. He was concerned whether a particular app was transferred intact and pleased that it took. While I waited for a new Samsung update to complete, Bert attended to other customers, giving each of them his full attention and skills as a expert problem solver. Oh, did I say he's personable, smart and approachable? If Bert's store manager or the regional manager were there, I'd tell them to give Bert a bonus or raise for the value he gives to Store 7861. Since I couldn't, I'll just say, "Thank you, Bert, for taking good care of all your customers." Points to the store for being well tended. The music was upbeat and set at a volume where you could have a conversation and hear yourself think. Bert and his co-worker acknowledged customers who were waiting and assured them that the work queue was moving along.

I was lied to in this store. I went in with a cell phone that I used only occasionally and asked a…read moresimple question: if there are $35 in the account for this phone and I don't make any calls, will the credit remain in the account beyond the end of the month? They said yes, but it turned out that after the end of the month the credit disappeared and I had wasted my $35 dollars. Later I was told by someone else at ATT that I needed to have $100 or more in the account in order for it to remain in the account. So what they had told me in the store was an outright lie and they basically stole $35.

Jennifer, Sierra and Mike give the best service, I have been an ATT customer for years, highly…read morerecommend

If you need phone repairs go here! Pricing was reasonable and was done in less than an hour. I…read morecalled about an hour before closing and was able to get phone fixed that day. The service was also very friendly! I went to a place downtown and was charged double for the same issue, so I definitely recommend giving them a call to see how much the repair will be. You can't beat fast, friendly, affordable service I'll definitely be back if I need anything else!

My iPhone 6 screen was detached on the bottom of my phone & I could only use the left side of my…read morekeyboard/screen. I really didn't think it was repairable, but Julian fixed it to better than new! Quick (2 hours) and affordable service that happens to be right by my house. Although I hope I don't have to go back anytime soon, I will recommend it to everyone I know and gladly return for repairs again in the future.