I was lied to in this store. I went in with a cell phone that I used only occasionally and asked a simple question: if there are $35 in the account for this phone and I don't make any calls, will the credit remain in the account beyond the end of the month? They said yes, but it turned out that after the end of the month the credit disappeared and I had wasted my $35 dollars. Later I was told by someone else at ATT that I needed to have $100 or more in the account in order for it to remain in the account. So what they had told me in the store was an outright lie and they basically stole $35. read more

This store is impossible to get on the phone. This is the third instance I've needed to call them and nobody has ever answered the phone.

Jennifer, Sierra and Mike give the best service, I have been an ATT customer for years, highly recommend

I don't recommend att at all! I cancelled my internet air on April 17th. It didn't end until May 9th. And the they are charging me 8.80. I don't think so. You owe me!!!! I have proof I cancelled on the 17th AND proof I sent equipment back two weeks ago!! ATT is going down hill fast. Verizon is a bit better but not by much. read more

I had recently purchased two new iPhones on line and was having difficulty setting them up and putting the protective and glass on the phones. Cierra and all the staff at the store went beyond my expectations: first by answering all my questions and second by installing the glass and case on the phones. Even though I didn't buy it there. I appreciated the time they spent with me and the courtesy they extended. They were knowledgeable and very helpful. Unlike other stores I visited while shopping for a phone and phone plan. read more

The way they sell plans is like scammers! They made me switch my plan to a new contract, telling me this is an upgrade and you will pay less(166 plus tax). In less than a month I ve paid to bills so far, first one was more than 400$ which was decreased to 233 after 20 phone calls and in person visits to the store and the second bill of 188$ that now I know would be my monthly bill!! This is a total rip off and these people are scammers!! read more

Wow, this was bad. We came in to transfer my husband from his parents family line to a new family line with me. Our rep, Sean, was totally incompetent. He gave us our bill and when I asked him to explain some extraneous charges he said "I don't really know - nobody really understands these." Then when I pushed harder he said "if you just take a minute to read it, it's really self explanatory." He also left us halfway through the transaction to go help another customer and when we needed him to talk to the phone rep he tried to pawn us off on another salesman in the store. So unprofessional. All in all, we spent over three hours in this store trying to get this transfer done. Now, three weeks later, we got our first bill and MY HUSBAND HAS NOT EVEN BEEN TRANSFERRED TO MY ACCOUNT. Now I have to go back to get this resolved. So horrible. Go to Verizon. And fire Sean ASAP. read more

Beware of fraud at the store they would let people access your account without a valid ID and without that person being an authorized user on the account. This is obviously a authorized retail store, because they have no sense of security. If you've recently had fraud on ur account and been to this store a rep from here is likely the reason read more

The worst service I've had in quite a while. Completely, utterly unprofessional. The "associates" talk about their plans from last night, then they complain about customers they just waited on in front of other customers. I bought a new phone and after asking a few questions I was told "I'm overthinking it". Literally. I was initially told I had 30 days to return my old phone for a $350 credit. I then went back to the store to turn in my phone and was told "Just telling you right now that the system is down". And this was told to me by the store manager. I then proceeded to go back three more times and was finally told my phone was now only worth $28. And this was still within the 30 day period. Thankfully I called customer service and they sent me a label to ship my phone back to them for the full $350 credit. All in all, horrible experience. Especially from Ashley. Never going back. read more

Do not go to this location. The reps have no idea what they're talking about and caused me to lose my number that I have had for 10 years. I now have to deal with a new phone number because the retail rep said I could start with a temp phone number and then port my Verizon number in when I received my new phone. He even called his manager (who probably also has zero clue) to confirm it would work. He was obviously wrong and now I'm stuck forever with this random temporary number. I even work for AT&T and still somehow got screwed over read more

The sign in sheet asks for a time but has no clock. I wanted to simply buy some headphones for which I had to wait, not in a line for a cashier but for a sales rep. I didn't really have questions or need help. I needed to pay. Most retailers understand this concept and are setup to serve both customers. My total wait time was 16 minutes... To buy headphones. The iPhone headphones had no price on them, the skullcandy brand did. I can't wait till my company gets off AT&T and moves to Verizon. read more

AT&T Store - In store. - Mobile Phones Near Me - Chicago, Illinois

Nothing like a messy, messy breakup to make you appreciate excellent customer service. Overbearing Ex: "Who are you talking to/texting/I'm going to take that away..." This is especially fun when you are talking to your (straight, female) best friend for moral support. Or your gun-toting father- but that is another story I have been advised not to tell. Anna (Who I LOVE for this) separated my account from his, re-routed my bills, changed my plan to something more affordable for my needs and helped me find my phone charger. Really, above and beyond. Considering I was a sniffling, weepy basket case it is quite an accomplishment. Now if you require a lot of attention and have a lot of questions- do NOT go to this store on your lunch break. I'm doing you a favor here... unless you really enjoy waiting in a room too small for a sofa to sit or good reading. Go after work (if humanly possible) and for the love of sanity please be civil. Because if I am in line behind you when you are chewing out my beloved because they have to special-order accessories for your phone that is older than most religious deities, I will personally interrupt to ruin your rant. Naomi-style. At&t staff may be paid to be nice- but I am not! read more

AT&T go f**k yourselves. So my internet goes out and you need to get someone out to fix a phone line...a phone line that I'm being charged for but hasnt worked since being intitially ordered. I guess I shouldnt complain, considering i was being charged double for the phone service that i wasnt using 8 months ago, but you cleared that up....i think. so this so called repairman never actually shows up to my place and i never actually get my internet back. After calling again and again I finally get to talk to someone who has a clue, and it isnt a billing issue, or a line issue, its an we only have a certain amount of dsllines in your particular area and we gave yours away issue. WTF??? thank god you're still charging me for that phone line then, huh...you know, the phone i've never f**king used!!!! and in what has to be an amazing if not completely arrogant move of brilliance you offer me your new u-verse service as my only way of being able to get the internet in my area, despite me telling you i already have a cable provider. sure you say....i can still get it and not get the cable service u-verse you provide...however will still have me pay over $200 upfront with no sort of discount for just getting internet service? You should be punched in the face. So i completely end all business with you bastards. cancel everything...yet you send me another bill? for what? i'm so paid in full you now owe me money!!!! and then you have the nerve to send me a letter saying i can sign up for dsl internet service in my area once again, only to tell me that the letter was an accident and you still dont have any service available in my area. Where the f**k do you think i live, Beruit??? Thankfully you were there once again to offer me your u-verse package,this time i'd only have to pay $400 upfront...just for the internet. Thats exceptional. So AT&T im not f**king with you ever again. We're done...foreva. Foreva eva? yes, for eva! thanks for the $14 check however...now go f**k yourselves. read more

My experience was amazing, Jazmin was amazing as well as Jocelyn and Manny it made me feel like home. I will stay with AT&T and only only go here. read more

I am reviewing ATT Uverse "high speed" internet. If you are paying for this service you need to check your speed with an internet speed test. After I found I was getting dail up speeds of about 250 kbs, I tried to call ATT to fix it. I called 8 times, talked to about 14 people, got charged extra, and in the end they never fixed it. What you should know: They told me they would send a tech out since I wasn't getting the 3Mbs that I was paying for, and that there might be a charge, they told me the tech would let me know there was a charge for his visit so I could decline his visit. A tech came over, told me there was a charge, I told him I do not want his service then. He left, and they still charged me $55. Not to mention that the tech's never come during the four hour window they are scheduled to come in, and sometimes don't show up at all. Save your money! I have switched to the Comcast, which at least can actually provide the internet speeds that it claims to provide. I hate ATT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do not get ATT. I would rate it 0 stars, but that is not an option. read more

I would give this branch and AT&T overall zero stars, but it's not an option. I agree with other posters that AT&T has the worst customer service. They have no checks and balances and I believe that complaints (if you are able to file one) are looked at by someone at the entry level and tossed into the trash. I recently moved to this area and opted to go with AT&T for home internet against my better judgment. Trying to set it up online and on the phone were useless so I went into this store. The agent made the sign up so smooth that I should have known something was up. I live in a highrise building and have always needed to be home to let the installation person into my unit to install. He told me it was not needed even upon repetitive questioning. Needless to say I get a phone call at work from the installer at my building. Trying to reset the appt proved next to impossible including an appt where I took time off work and the person never showed. When I tried to email a complaint, you could not unless you have an account with AT&T. Things I learned, you should either rent the wireless router/modem or you need to buy one from AT&T. If you don't and have a problem it will cost you $150 for a person to go and find out what is wrong, but it won't cost you anything if you have their equipment. Be home on the install date. Don't assume you have an appointment even if you get a confirmation email. If they screw up and promise you anything free, don't trust it. I'm still waiting for my visa gift card for my inconveniences and grief. Also, good luck if you have a complaint. As for lack of checks and balances, I did get a bill from AT&T for internet that I never had installed and despite my complaint that was obviously ignored or why would I get a bill a month later? read more

Excellent service at this location. I received professional customer service from Daiquon. He was patient and has a pleasant and personal demeanor. Thank you so much for helping me with all my questions, Daiquon! read more

Grossly disappointing experience (again). All I wanted to do was spend $300 on a new iPhone and somehow I wasn't even given the opportunity. Barely acknowledged when I entered the store and then stood for 15 minutes before one of the three employees asked me if I wanted to "check in" so I could wait to be assisted. For the record, there was only one customer in the store. AT&T: your service is sub par and you staff your stores with condescending individuals who are more concerned with their commission of the moment than building any brand goodwill. It's time to switch to Verizon. read more

One of the worst AT&T stores I've been to so far in Chicagoland. I went to the store hoping to double check our store's current internet bill and then make a payment to what we actually owed. I was not satisfied for two main reasons. First, they clearly had enough staff to assist customers when I walked in, but for some reason I was in the waiting list for 25 minutes yet nobody was actually available for me. Maybe some of them are in training and not allowed to use the system? Or maybe the customer right ahead of me was a pretty European girl? I had no idea. Second, the automatic machine for customers in the corner does not show your actual due amount. It only takes payments instead and prints out receipts afterwards, which leaves uncertain confusion somewhat. When I was double checking with the assistant who helped me, he didn't answer and left right away giving me impression that me waiting this long just for a simple operation was totally unnecessary and waste of time for him. Something more interesting. After waiting for ten minutes in the store, I decided to call AT&T customer service to see if I can do the bill double checking and payment making via phone call. After waiting about 12 minutes on the phone, I was finally told that they needed to speak to someone who is authorized to the account in order to make a payment. Because I only work part time, I am not "authorized" according to what he said. Maybe because even business internet bills information becomes private now? Then why wasn't I asked for authorization when making payment in the store right after? It's just hard for me to understand. read more

So 4 months later we start noticed our bill was extremely high. Turns out when we switched phones and plans they started charging us double. My fiancée went to the store to clear things up...later that day he stopped receiving text messages because they again screwed up the plan and put us on a family plan and a nation wide plan? How is that possible!? Either way, I am disappointed that they were unable to accomplish this the first time or the second time. We had to get on the phone with AT&T for 40 min to have someone else deal with this mess instead of walking two feet to the store. Booo! read more

Excellent service from Josh! Solved phone problem quickly and thoroughly. So glad we went to this location.

I went into the store yesterday and the Assistant Manager was a VERY BIG help! Also the other employees had knowledge of the products! They were so warm and welcoming. I'm proud to be apart of the AT&T family. #TeamBlue read more

My family has used AT&T for years. I've had my cell phone since 2001, and we've had internet though them since 2007. Cell phone service it good except for all the fees. Now, as it is with every carrier that I know of, you need to buy a data package with a smart phone. There is no pay per use data plan available for phone packages. I do not know about pay as you go. All around kinda pricey, but I have not had any issues with signal so I can't complain too much. I do not use their data. Internet. Well, I hold a bit of a grudge because when my family finally decided to upgrade to faster internet 1.5 Mbs in 2007 I was thrilled to be off of DSL. It was good in the beginning, but our internet started to get pretty slow, and botchy over the years. This past summer in 2011 I was house sitting at my parent's place. I could not connect to the internet so I called to have someone come by. Turns out we have been getting .6mbs. He cut some wires which allowed us to get .9 mbs. A step up but we still had to pay for the 1.5 since the lower plan would be .75mbs. They would not reimburse us. Apparently we were pretty far from their office which caused our internet to be slow. My parent's upgraded to their U Verse fiber optics internet in Nov 2011. Sofar there are no complaints. Netflix runs fine, we are able to watch you tube, and my brother can even play games online. I believe they have the 12.5 mbs, but not sure. Just watch out for hidden fees, and they will charge you if they need to do work inside the house vs outside. Overall not that bad, just feels like they try to charge you for something at every turn. read more

Overall I had a good experience here getting my iPhone and DSL internet set up. Derrick, the salesperson, had fantastically manicured hands; oh, he was quite knowledgeable about the technical side of their services as well. They got me a discount rate on Elite DSL and a free Wifi router (probably pretty standard procedure, but at least they made me feel like I was getting a deal). I went with a friend who had just lost her iPhone, but they were more than accommodating with our extended stay as we both got set up with new phones. read more

This store is NOT about customer service. I went in there with a simple desire to get a sliding phone with my 2-year upgrade. They proceeded to sell me an iPhone under several false pretenses, e.g. it's only $15 per month for data, and you don't need to pay for texting. That's false. If you want texting it's another $15 per month. After realizing that I wasn't willing to pay for the iPhone I tried to back out but they said it was too late and I had to pay 10% of the value of the phone. They then raved about the Samsung Evergreen, and it seemed to be the sort of sliding phone I wanted, so I took it. This has been by far the worst phone I've ever had. It routinely turns itself off when people call or text me rather than, say, ringing as it's supposed to. I tried to get these people at AT&T to give me a different phone, but they would not since I'd already "tried" the iPhone and you only get to try 2 phones before deciding which to use for 2 years. They instead gave me a new battery (charging me for it later on my bill!) and then a new Evergreen which has the same exact problem. They won't let me switch to another phone, even one worth much less money, and their customer service is abysmal. If you call their service center, be prepared to wait at least 10 min on hold each time, give the same exact info over and over as they forget it or lose your file, and have the call dropped when they put you on hold. You better believe I'm counting the days till this contract is up so I can go to Verizon. read more

I had a great experience at this AT&T store, after failing at another. It was crowded, but the store was very efficient. The manager and sales person I worked with were excellent. (Ty was the sales person). Customer service was excellent, and everyone was cordial and polite. Despite the crowds, I didn't detect any other customers waiting long or not happy about service. I recommend this store, and I would return to it in a heartbeat. Pros: + Efficient on a busy day + Customer service was excellent + Excellent recommendations, not always the most expensive either! Cons: - No complaints! read more

There's pros and cons. The salesman was really helpful and friendly. He answered all of my questions and even suggested a discount that I qualified for. However...... I was splitting my service from a family plan and I laid out the kind of plan I wanted. 900 minutes and unlimited text and data. I woke up one morning saying that I exceeded my texts. When I called I found out I have been paying 20 cents per text!! My boyfriend checked his bill and saw he is STILL paying for the family plan we used to have. I can't help but wonder if that's because the salesperson answered a call on his cell phone during our meeting...? Generally great and informative but double check their numbers afterwards. read more

I've been to this location many times, and when it's not busy, been most satisfying. I want to single out Jocelyn, who is a "problem solver"...pure and simple. AT&T Stores in general, I've found the service to be above average. AVOID the AT&T "authorized retailers"...they are useless if you have any issues regarding phones or service. read more

I had my phone stolen last weekend and seemed to be robbed again by both AT&T and Apple when I found out what a replacement would cost. I called ATT&T and was very disappointed in the cust. service I received over the phone so I decided to try my luck at a retail store. David greeted me when I walked in the door and although I had never met him before, the representative made me feel like a friend he was helping out. David related to my situation to personal experience. He made me feel like an actual person, not a number or someone he had to help because it's his job. He then dug into the computer to find I was eligible for further discounts through my company. He really went the extra distance...something rarely found anymore. Thanks again. read more

The manager humiliated people in the store and pretended to be a customer. He insisted on cancelling the best ATT contract I ever had, which of course is no longer offered, and sold a piece of junk that he called a phone. read more

ATT is not known for stellar customer service, but this experience stands apart. I ordered a phone online and had it sent to the store near Clark and Diversey. I was out of town when the phone arrived and I went to pick it up the day after I returned. They canceled my order because I didn't arrive quickly enough. No one bothered to call, text, or email to alert me that this would happen, otherwise I would have let them know I was coming in. I ended up in the back of the line at the store and waited patiently for 45 minutes while the only two reps helped other customers. After waiting all this time, another guy walks out of the back room looking like the manager. I explained the situation and expressed my frustration with the process. He then told me that he was not personally going to help me and that I had to wait for the rep. I told him this was ridiculous, why would he not be able to help a customer? He then told me he was going to refuse my business, so I left and went to the ATT store in Roscoe Village. I will never return to this store and I encourage you to do the same. read more

This review is solely for the service we received by Michael. The covid precautions here were great. As soon as we entered we were greeted and immediately placed in line. It wasn't until we were "cared" for by Michael. From the moment we sat down we felt rushed for time. Every question we asked seemed to be an inconvenience. I asked about the front line healthcare promotion they have, which also seemed to bother him, since both my mom and I are nurses. When he asked for more details about my plan specifically I didn't know the answers, so I had to call my brother. During the call, Michael proceeded to interrupt my call and tell me that people were waiting in line. Yes Michael, I see that people are in line, just as we were. Needless to say, we were able to pre order my mother her phone but I have decided to take my phone and business to another location given the poor customer service we were receiving from this individual. read more

Customer service does not exist. Very friendly and helpful in the selling but you are SOL if you're an existing customer. I have had 4 conversations about the same billing dispute. I had an AT&T plan. They contacted me about including an additional line (that I already have) into the same bundle. I said fine. AT&T made the change and then charged me $97.00 for "breaking" the contract. I called them and had the charge removed. Now it still appears on my statement making my account delinquent. Not acceptable. read more

I absolutely hate having to deal with anything related to electronics. It takes forever, something always gets messed up in the billing process and I feel pressured to buy crap I don't need. Not here. An account issue had occurred when someone at the AT&T flagship store tried to make a short cut on how my account was registered (my name but a different SSN? Makes bill paying hard). Kenya was able to take care of the issue with the help of Jerry and Mike, get me the iPhone 6 I wanted and even find a deal for a free tablet for me. Despite having to wait for all of my information to update, I never felt like my time was wasted or that I wasn't being taken care of. Great job guys. I'll definitely be back! read more

After being completely fed up with Comcast, I decided with switch to AT&T. I had a hopeful gleam in my eye as I walked in the store, assuming they'd save the day. I signed up and pre-payed $100 and set up an installment date and left. The day before the installment date, I called the representative to tell him I had to change it due to work. He said it was no problem, but had lost me in the system, so I had to text him a picture of my receipt... Okay. During that phone call, he hung up without giving me a new installation date. I then called him 3 times, left 3 voicemails, and texted him to reschedule. I never heard back. I sent him an email explaining that I was canceling the payment of $100 and was leaving AT&T before ever really starting. I still have not heard back and it has been 3 days since the email. I am heartbroken with disappointment and confused about how this company has made it this far. We need more choices for Internet! Who is with me?! read more

Came in to restructure a family phone plan. Walked out with a much cheaper monthly bill, a Brand new phone, and an ecstatic mother that only good customer service could buy! There's a reason why Annie is number 1 out of 25,000 reps in the country. Ask for her and let cell phone pain and anguish disappear! read more

AT&T Store - She won't let you down!! - Mobile Phones Near Me - Chicago, Illinois

I've been in this store twice in the past month: Once after having my phone stolen, and then again after my replacement phone fell out of my back pocket and my screen shattered. I was very lucky to have Josefina there for both situations to help me out. She was very helpful and I really appreciated her taking the time to help me with my phone problems, answer my questions, and discuss my options for replacing/fixing my phone. Overall, one of the best customer service experiences I have had. Thanks! read more

Never really a fan of cellular companies but I received exceptional customer service when I went into this particular store.

This was a ridiculous experience. I went in the store to buy a phone after doing all the research online and knowing exactly what I wanted. I asked to buy a Note 8 and use the trade-in $300 credit offer. They told me that the phone could not be bought in full and had to be on an installment plan. They also said that the $300 credit could only be spent on in store merchandise and could not be used on my wireless bill. I have checked the terms and conditions online and the phone can be bought outright and the $300 credit can be used on the wireless bill. I confirmed all of this with an online chat representative. I guess they just did not want to sell me a phone. They did say that they couldn't help me because I came in wearing a packers shirt, but I thought they were joking. read more

My boyfriend and i walked into the AT&T at 554 W Diversey Pkwy this afternoon and we were greeted right away. We were told that we would be next in line and began looking at the iPhone 6 cell phone cases since i had just bought him an iPhone 6 for his birthday. A few moments later Deanna walks over and asks what brings us in. My boyfriend tells her that he has the iPhone 4s 64GB and just got the iphone6 64 GB and needs to activate it with a new Sim. She then says "I never understand why people don't go up in GB when buying a new iPhone." It was rude but he told her he doesn't need more than 64 GB. Deanna then asked him if he has backed up his iPhone on the cloud yet. He tells her he has not backed it up yet and Deanna tells him "it will take a few hours so i hope you have all afternoon." We tell her we are willing to wait. During this time in order to gain access to his account, my boyfriend has to call his father since he is on a family plan. I calmly and politely ask Deanna how long it usually takes to back up the phone on icloud (because i was thinking about going and getting lunch during the wait) and she starts saying she was joking and then says "You guys have no sense of humor, it will only take 3 minutes." I was floored. My boyfriend and i thought she was being serious about it taking a long time since neither one of us have any experience with the icloud. I literally had no idea how to respond. My boyfriend looked like he was in complete shock. I explained to Deanna that since neither of us had ever messed around with the icloud we had no idea she was joking. Anyway, Deanna goes on for the next few minutes making jabs at us by saying "you have NO sense of humor and you need to learn how to take a joke" while my boyfriend tries to explain to her that we have a sense of humor we just didn't know she was joking. She then starts to say over & over again that she is here to "help us not hurt us." Deanna then says "Since you guys have no sense of humor i will be serious like you." So i think, okay this is really crazy, i cant believe this is happening. Are we on Punk'd? Is this some kind of TV show? When is the guy with the hidden camera going to jump out & applaud us for not telling her off yet? Are we being tested for reality television? Nope, this is AT&T's customer service at 554 W Diversey Pkwy. Ive never had someone in the customer service industry lack such customer service while engaging with me. The final straw was after a period of a minute of silence from both parties Deanna brings up for the final time that we have to sense of humor and my boyfriend tells her we would like to receive help from someone else. Deanna walks away to go help someone else. At this time, the Manager Jerry is standing in front of us on his computer helping another customer. I ask him where the closest AT&T store is from this location and he names two other locations then asks me why i am interested in the other locations. I explain to him what took place in his store & he tells me he will help me in a few moments & asks me not to leave and tells me he does not want me going to another location. After five minutes Jerry returns to help us and apologizes for what took place with Deanna. He gets my boyfriends phone up and running in a matter of minutes and paid very close attention to detail, making sure to not leave finger prints on the new screen which my boyfriend really appreciated. Jerry brought over a glass screen protector and started to explain the benefits of it over a case. I thought he was going to give it to us due to what happened but he did not, he was trying to up sell us which i thought was done in poor taste after everything that had happened. My boyfriend wanted an OtterBox anyway, so he went to grab one when Jerry asked me if i feel better about what had happened. I explained to him that while he was very nice, i felt that we should have received this level of customer service to begin with. My boyfriend has been with AT&T for over ten years now and what happened today was unacceptable. Employees like Deanna are bad for the entire location. She is a reflection on the entire store. If i was the manager i would fire her for what she did today. I hope they take a look at the tapes and see how we were spoken to. We will never return again. read more