This is a great local repair shop, I just love the way they do business. They seem to put their…read morefocus on long-term customer retention by providing amazing value to make you come back. I cracked the glass on my MacBook Pro and KC was able to fix it up right away. It was a pleasure doing business with these friendly and caring folks!

He doesn't stand by his repairs. If it's not fixed properly, you are on your own. Advantage is that…read moreit's nearby and not exorbitant, but the money you sink into unreliable and short-term repairs is better spent on a new phone.

That little cellphone repair store provides an exceptional service in the area of its expertise…read more If one's cellphone is broken or needed a good and fairly inexpensive cellphone service provider, the personnel working there will be of help. No kidding: I have visited that place on a numerous ocasions and, each time, I was surprised with the high level of the customer satisfaction that place provided. In my view, that place is well managed and can be voted to be fully professional.

I was sold a phone under the false pretense that I had to start at a higher rate to get some sort…read moreof deal and could change it on month 2. I was told by customer support that they couldn't change it until month 6. Blanca, the store manager, confirmed that I purchased the phone under false information from a now former employee who was in training, but did nothing to remedy the situation. Customer support eventually gave me a small discount that did not make up the full total discrepancy, and manager Blanca would not take any further action to assist in an additional credit to my account or unlocking my phone so I could leave this company. This is a failure in management by Blanca, a failure in training, and a failure in customer support. Bad company.

I just wanna say that Mikel who works here was not only very helpful but he went beyond what one…read morewould normally do Thanks again Mikel Thanks again mikeil!

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

The one positive I have is that the Manager Anas is nice and was apologetic about the problems I…read morehad, but overall, my experience was quite bad. I waited about 40 minutes the first time I came in for him to repair a broken I phone screen. During this time, he asked me for my password, which I didn't like. He later told me that he needed it to see if I had updated my IOS system (which I had; he could have asked). Apparently, the replacement screen was damaged (or low quality), and my display was dark. He suggested that he needed to put my old screen back on, and get another screen (maybe better, he said!). He said he'd "take care of me" for the trouble. I went back the next day. I waited 40 minutes again. For my trouble, he gave me a free $3 screen protector. He said if I would have had the protector on in the first place, my screen wouldn't have cracked. I had a $50 apple phone case on, which had worn down around the edges. By the time I drove home, my phone was burning up and was in emergency mode because it was overheated. I called him, and he said he was sorry, but something was wrong, and that I should bring it back. I had to drive back a third time, and leave it with him to repair while I picked my son up from school. When I came back, he told me he had put a screw in in the wrong place, which caused the overheating. I don't get how someone who does this for a living could make that mistake. Regardless, he didn't give me any discount for the repair. He charged me exactly what he quoted me over the phone. To add insult to injury, I dropped my phone a week later, with the phone case and screen protector on, and the screen cracked, so I'm quite sure I didn't get a high quality screen.

Worst customer service you can ever experience. Staff had no idea about any of the processes. It…read moretook one and a half hours just to create a new account. They were not even able to transfer an existing Verizon number to a new account. They tried to activate a new phone which was already assigned to a different customer. They tried to sell a used phone as new! Couldn't even complete activating the phone and had to walk out as the person who was taking care of us started taking care of someone else before finishing our process.

Stay away from this store. I believe they tried to pull a Bait and Switch on me. I placed an…read moreorder for an iphone and was told it would be in by a certain date and they would call me when it came in. Several days after the date, I called and they said it still wasn't in. So I went by the store in person and then suddenly it was in. However, the price had almost doubled since I placed the order! I demurred but the manager, Josh, insisted that the higher price was the one he had originally quoted me, which was not true. I am very price conscious and went out of my way with him to make sure I understood the price he was quoting and the terms it involved, specifically saying several times that I did not want to be on a contract. But once the phone was in, the lower price could only be obtained if I agreed to a contract (although they try to be sneaky by saying it's not a contract - but if you don't keep making the payments for 24 months, the price will go up - so , in effect, it's a contract). Bottom line - I was not able to purchase the phone at the price originally quoted (and with no contract), so left empty-handed.

The staff had outstanding customer service skills, I was charged very little to upgrade my old,…read morebroken phone to a brand new iPhone with a case, accessory, charger, and well placed screen protector. I was also given an Apple Watch for a small additional fee, I wasn't sure about taking it, but the staff said that it was such a good deal that I should take it and give it to someone on my plan who might appreciate it more than myself. Kali was an exceptional representative, and I will definitely be returning to this location next time I have any questions about my tech.

Always had amazing customer service here with Nick! He always gets me taken care of and I never…read moreleave wondering or with any questions he handles everything very professionally and is always kind and upbeat. If you stop in look for nick he'll make sure you're taken care of! I've been a Verizon customer for 4 years and always have problems or rude service but have always had a good experience at this location

They are well trained and will help you with smile on their face. When I have to exchange phones…read morethey do a great job even wrapping up the old to get it shipped back and able to take it down the street

Very helpful and knowledgeable. Lavelle helped me port my phone number from Verizon to T-Mobile and…read moreset me up on a new phone. While this is always a time consuming process, his knowledge and customer service made it as painless as possible. Thank you.

I have had several computer and data recovery issues over the past few years, and each time Ronnie…read morewas extremely professional and knowledgeable about solving my issues. Not only was he able to recover the data from my crashed computer at a VERY reasonable price, but he was also able to recover files from a failed portable hard drive for my sister several years later. His patience and level of explanation during and after the recovery process were very thorough and helpful. I'm grateful for all of his hard work and his willingness to answer any questions, even well after the project was complete. The company offers a variety of technological solutions which are SUPER helpful and range from small, quick fixes to major, recovery and server creation options. I have recommended Inspector Technic to several friends and family members who were satisfied equally or greater with the level of care, delicacy, and professionalism provided. I will most certainly be back whenever I have a computer issue or need technological advice.

If you lose your precious pictures because you did not back up your computer, Inspector Technic…read moreData Recovery is the place to go. Ronnie is just awesome! I dropped my Macbook one time and my hard drive failed. I took it to the Mac store downtown and the Macnician, and they were not able to recover the data. In fact, they referred to companies charging upwards of $700 with no guarantee that my pictures would be recovered. I hated the thought of losing pictures of my 6 month old son. I found Ronnie on Thumbtack and he is incredibly personable. He made it incredibly convenient for me to drop off my drive and pick it up from him. He also charged a very reasonable amount for the data recovery (the best quote I had) and was able to recover all of my son's pictures and other archived pictures that I thought were just gone forever. He did all this very quickly (within a week) and just provided excellent service. He is the epitome of what a small business is all about. I highly highly recommend him for your data recovery needs!

Renee saw me on a Sunday afternoon when I called randomly! She resolved most of my issues and did…read morenot charge me much. She also did extra stuff to make my computer better and tried to explain what I needed to do to maintain performance. Very friendly and accommodating. would recommend as NOBODY sees people on Sundays!

I've been talking about canceling Comcast service for years now, as the price just keeps going up…read moreand up. Within ten minutes, Renee outlined a plan for me to get rid of the phone service entirely (replacing it with a dirt-cheap option she referred me to), replace my Comcast router with an affordable wireless router that she recommended (with a better signal!) that's configured for my service provider and will pay for itself in nine months, and she even talked me through the specific things to say to the Comcast reps when they tried to get me to retain all of my services. When all was said and done, I came away with a monthly bill that was less than HALF of what I had been paying previously. I only gave up a handful of channels (most of which I didn't watch anyway)... and I even was able to keep HBO!! I'll save over a thousand bucks on my bill this year. Renee had great ideas, clear instructions, and obviously cared about getting me the best outcome possible. Highly recommend!