The delete key on my MacBook Pro stopped working on my work computer, so I had to quickly get it…read morefixed. I spoke on the phone with them first and made an appt for the next morning to get it looked at. The total charge included getting my battery replaced as well, which is something I've needed for the last year. Luckily for me it was a great 2 birds one stone deal. They did everything by the next business day and everything worked as expected. 50% deposit and balance upon completion. Super straightforward. The best part is that they are professional, communicative, and you can tell they aspire to high quality all around in their operations. I'll be coming to them next time I need a repair or upgrade. Excellent work.

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

A few days ago I was traveling, and I managed to do something extremely stupid - I spilled soda on…read moremy work laptop during a layover. My keyboard instantly stopped working, so I started to freak out. Lucky for me I found TekkEez, and they ended up being a huge lifesaver. Chevy reached back out to me almost immediately after I contacted TekkEez, and he was very reassuring about how quickly we could replace the keyboard and provided me with a very reasonable estimate. After chatting on the phone, he then ordered my replacement keyboard and let me know that it would arrive in a day or two and that he could install it shortly after. He even lent me a temporary keyboard so I could do work while we waited for the replacement keyboard to arrive. It gets better - Once the replacement keyboard arrived a day later, Chevy actually came to my office to install it which made things super easy for me. He installed the new keyboard in 10 minutes, I gave him back the temporary keyboard he had lent me, and that was it. Laptop fixed. I highly recommend TekkEez for anyone who needs IT help. As you can see, you'll be in great hands.

Quick and proper for a decent price. Did only what I wanted and got my data for a fraction of what…read morea main stream source would charge.

Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

My hard drive stopped working, and I could not get it to respond with any of the methods I know. I…read morecontacted Ace, and within a couple of days they had diagnosed the specific issue. They followed up throughout the process to keep me current on what was being done and when. Unfortunately, the cost was prohibitive compared to the value of the data on the drive, so I decided not to proceed with recovery. However, they were fairly confident that they could have recovered 85%-95% of the data on the drive. Based on my interaction with the tech, I have no doubt they have the tools and skill needed to have made that happen.

my hard drive stopped working one day and I needed the files that were on it. Ace recovered all of…read morethe data on my drive. The service was fast and the people that I had contact with were very nice and very Knowledgeable.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

Excellent service and prices! I was having trouble with my phone charging and the problem was fixed…read morewithin the hour :-)

Needed a charging cord and plug, this place was faster than Target or CVS. Not a lot of choices,…read moreprices higher than what one would pay online by a considerable amount. However, the prices are comparable with Target and CVS, and as I said, it was more convenient.

Nearly non-existent customer service; if you miraculously get a rep to answer, they're abysmal and…read moreincompetent. I was mistakently charged several hundred dollars and got an outsourced employee who couldn't explain what happened and subsequently lied to me via email I would get a refund. When I called to follow up a monthly later, I was told the case was closed because I supposedly told them I no longer needed assistance. This is legitimately one of the worst companies I've had to deal with.

Responsive and fast, at very competitive prices. Highly recommend for digital conversion services.read more

I wrote an 80,000 word novel and declared it finished on Labor Day 2014. Well, a little after that…read morewhen it was time to meet with my editor , I realized the USB 2.0 was dead. I hadn't looked at it in a while. The last time I saw it , it was in my laptop but I didn't realize the green light had stopped flashing. I immediately panicked and thought hope was gone. I called File Savers Data Recovery and they were great . Phil assured me , I was in good hands. I shipped the drive out for free and 3 weeks later the team did their job. ALL OF MY DATA was retrieved and the payment process was very professional with receipts and everything. I am thankful , I chose my gut and went with their company. Great work Brent and everyone else who helped my sick drive. Thankful in Indiana.

From the owner: Hard Drive Data Recovery, External hard drive data recovery, SSD data recovery, flash drive data…read morerecovery, camera card data recovery, phone data recovery, RAID data recovery.