I decided to go to Nerd Rangers after hearing from a friend that her macbook works "good as new and super fast" after she brought it there to have a ton of viruses/malware removed. I figured mine was just as bad, if not worse then hers since even my home page on ALL of my browsers were taken over by a suspicious virus thing that constantly caused pop ups and slowed down my laptop to the point where it was impossible to use. I called and received a fair quote after describing a bit about the problems I was experiencing with my laptop. The guy who runs the company, Shuaib, was very helpful and professional. He even offered to pick up my laptop the next day on his way downtown which was awesome because I live in countryside and it saved me a drive to Naperville one way. It was ready to be picked up after only 3 working days. I ended up having over 50 types of malware and 30 viruses on mac which he was able to get rid of. He even installed a free anti-malware program that will help prevent future problems. When I went to pick it up he was happy to explain step-by step what he had done to fix the laptop, how the viruses and malware work/ how they infect the whole system, and provided tips on how to keep it running smoothly from now on. I literally thought I was going to have to buy a whole new macbook which I definitely cant afford right now, and it was returned to me feeling like brand new and only cost me about $300 (about a fourth of what a new macbook might cost). I would definitely recommend Nerd Rangers to anyone and would feel comfortable calling them if I had any questions in the future. read more

When a big box store crashed the hard drive on my old Toshiba laptop while trying to port my old programs and files to a new laptop, i was devastated. The laptop wouldn't even boot up! I researched the web and with Google and Yelp I found Nerd Rangers. Shuaib thoughtfully reviewed his resume', DePaul education and laid out a plan for data recovery and transfer to a new ASUS laptop with a backup DROBO. NR managed that successfully in 2016. In 2018, I returned to Nerd Rangers for a more complex problem: elimination of duplicated files on 4T of business and photographic data on backup drives and a Mac G-5. Shuaib wrote and continued to refine software which file-compared each file for name, size, date, time, and file extension; pausing to validate as the work progressed. The G-5 needed a new drive and NR located that as well. No data was destroyed, instead he saved the duplicate files in one directory and left a clean single copy of each file in a separate set of directories. I plan to use Nerd Rangers to migrate my home office and photography files from a mix of Microsoft and Apple to Mac exclusive. read more

Nerd Rangers saved my computer. What Microsoft Tech Support couldn't do in three weeks of work, he did in a day and made it look easy. My HP laptop auto-updated to Windows 10, but couldn't support the system. It lost a lot of functionality and couldn't wirelessly connect to the internet. I called Microsoft Tech Support to have them fix it. I eventually worked my way through the levels from Customer Service, Level 1 Tech Support, Level 2 Tech Support, and finally got to Microsoft Global Escalation Services. This is the highest level of Microsoft tech support. They couldn't fix it and told me to take it into a local shop. That's where Nerd Rangers came in. I called in to get a quote on a Saturday. He responded quickly and worked with all of my needs. He even stopped by my house on his way back from a golf game to pick up my computer. He certainly went above and beyond. It took him less than 24 hours to have my computer fixed. He certainly went above and beyond. It was pleasure working with Nerd Rangers and I would happily do it again. I highly recommend their services! read more

My Microsoft Office went down Easter Sunday night (4/4/21) and I have no idea what happen. Monday (4/5/21) morning I took my laptop into a local IT business near Orlando, FL. I used to live in Bolingbrook, IL near Naperville, IL until June 2019. Long story short, I took my laptop in to get Microsoft Office repaired and the technician struggle for about 20 minutes so I told him I was going to call the Nerd Rangers in Naperville, IL. Nerd Rangers set up my laptop back in 2017. I told the technician that Schuaib would know exactly what to do. I call Schuaib later on Monday and he set up an appointment on Tuesday (4/6/21) evening. We get on the call and he takes my laptop over remotely. Schuaib has me up and running in 3.5 minutes max. That's correct, 3.5 minutes!!! Schuaib was friendly, willing and capable to take care of me. I am here to say that if you need work done to your laptop locally or long distance, don't waste valuable time. Please call Schuaib at ((630)442-0141. You'll be glad that you did. Warm regards, Keith B. read more

So many great things to say about Shuaib and his business! I'm an engineer, but not a computer guy, so I only know enough to get myself in trouble. And I got myself in some Blue Screen of Death trouble, while in the process of adding an SSD to my desktop PC. Through friends and experience, I've also been trained to be highly skeptical of any technical service and computer repair companies. But Shuaib blew my pre-conceived computer repair notions out of the water! Simply put, Shuaib was the height of professionalism, returned my call/email immediately, went above and beyond the call of duty (helped my wife carry the PC tower from her car to his office), clearly communicated his rates, his quote, and any small risks, and then most importantly, he followed through quickly and at a VERY reasonable price!!! Such a great experience start to finish. Love the company name and the glasses logo too!! But trust me, this guy is more than just a catchy name and website. I would recommend Nerd Rangers to anyone! read more

Glad I found this place. I was having computer issues and couldn't figure out what was wrong. After various attempts to fix it, I knew I needed an expert. I was hesitant to go to Geek Squad at Best Buy. The service technicians can be hit or miss and that is how I found Nerd Rangers. Shuaib, is the owner of the company and came to the house. He was very good at computers but he also was easy to understand. In other words, he used simple language when explaining the problem and possible solutions. He never made you feel incompetent and I was comfortable in asking him any questions. The cost is on the higher side but definitely worth the value. He also offered to set up a secure portal so if problems arise he can remotely log on with me granting him access. This will save time and money with any future problems or issues. Call Nerd Rangers if you need a computer expert! You will not be disappointed. read more

I recently had my external hard drive crash...literally, off of the top of my tower, and was unable to open anything on it. I took it to Geek Squad who informed me it would cost a minimum of $1450 to recover my data, and they would consider it a successful recovery even if they could only recover ONE file! Are you kidding me? I had over 22,000 images/videos on this hard drive. Vacations, holidays, my husband's band videos, etc. I had them return my hard drive and I searched for other options. I was fortunate to find Nerd Rangers in Naperville. Owner Shuaib was great to work with! He was able to give me a cost and tell me if they could recover my data before beginning the process. Communication was excellent. He kept me informed throughout the entire process and I paid exactly what he quoted. Which, by the way, was almost $500 less than Geek Squad. I highly recommend Nerd Rangers!!! read more

Wow! The services provided from Nerd Rangers was absolutely everything I could ask for and more. Very accommodating and reasonable pricing. I was able to get my MacBook Pro hard-drive fixed as well as a data recovery. I was very concerned about getting all of my documents and pictures recovered as I was entering my last semester of Graduate School and Shuaib was able to get it all back and talk me through ways to find things on my desktop/ how to get it back to the way I had it. ALL of my files and documents were saved with ZERO problems. It was amazing and I'm beyond satisfied that I chose Nerd Rangers over Geek Squad or Apple. Shuaib was very flexible with meeting times and it only took him a little over a day to do all of this work. He is very friendly and helpful! He tells you exactly what the problem is and the best part is -- he has a solution to fix it! read more

I am a photographer, and I was desperately looking for a dependable data recovery service that would not rip me off! My external hard drive with all my client master photos stopped working. I found Schuaib and the Nerd Rangers on Yelp, read the previous reviews and I prayed he was the one to help me with my external drive issue. I can tell you this without a shadow of a doubt Schuaib saved my life & business! I would not hesitate to recommend him and Nerd Rangers for any computer, external drive or IT issues. He was so patient with me, additionally; he also gave me some options to avoid being in this predicament again. As a photographer, majority of your photos on one drive is not a good idea, but Schuaib set me up for future success. If I have any other data recovery & computer issue needs... I completely recommend Nerd Rangers! Thank you again for saving my life! read more

My Lenovo Y510P can't be boot up. Tried a lot of things but still didn't work. Googled local PC repair shops and saw that Nerd Rangers has excellent reviews so decided to give it a try. Wow, these reviewers didn't lie. Shuaib is superb, friendly and knowledgeable. He explained various options to me. We decided to back up the data first before reinstalling the OS. To back up all the data would probably take many hours. Since I backed up the data a few weeks ago, I asked him if I can use his desktop to hook up my laptop's hard disk as an external driver so I can just copy those recently changed files. He gladly let me to do that. I was so thankful. After it was done, he even said I don't need to pay him for the data backup because I did it by myself. But I insisted on paying him. He is such a nice guy! I would recommend him to anyone who need computer services. read more

After returning from a vacation, I accidentally deleted a significant portion of my photos before backing them up. I was devastated, and many others told me that it would be impossible to get them back at all, or that the chances were miniscule and the process would take about 6 weeks. Shuaib took my panic in stride, walked me through the process of data recovery, and set realistic expectations for success (it really is quite low). But he also set to work right away, running a diagnostic immediately and giving me good news within 12 hours. He was able to fully recover all of the photos and his process took less than 24 hours! If you are looking for professional, fast, and thoughtful help with your tech needs, look no further. This was one of the best customer service experiences I have had, and I am THRILLED with what he was able to do. Worth. Every. Penny. read more

We took in a damaged external hard drive that stopped working. It had held all of our family photos and videos. We started with the Best Buy Geek squad who said they could see there were partitions on the drive, but couldn't see anything in it. Adam at Nerd Rangers was hopeful. He didn't over promise anything, but indicated that things looked positive. We had almost 2 TB of data on the drive! My wife and I were praying for the best. Adam would check in each week to say that more was discovered by his system and transferred. The day came when the process was complete. Adam showed us all the files and put them on the new hard drive. We brought it home and all was right again with the world. We are so thankful to have the memories back and so thankful that Nerd Rangers was there to help make it happen. Thank you! Thank you! Thank you! read more

Nerd Rangers was very timely with competitive bid compared with all other venders we found. I have used many PC vendors over the years and this was the best at helping us meet or deadline to get PC back in use. The data recovery was done quickly and the external storage and prep work on replacement PC was excellent. The counsel provided for options available was so important in making the best decision for replacement. this will be our only PC vendor we will use on a repair or replacement issue in the future. Will recommend to our friends and family. A great service experience. Nerd Rangers has Windows and Apple knowledge that helped us make decision on replacement decision which turned out to be the best decision would could have made. They were always a timely phone call, IM or email response for all of your questions. read more

I met Shuaib shortly after I purchased my first I-Mac and he didn't hesitate to walk over the Apple Store to offer help as I was in "panic mode". Just the way he handled whatever was needed to get me going, made a wonderful impression of his technical and personal skills. He later came to my home to set everything up, and again, he managed everything with such technical knowledge that I was amazed! Months later I purchased a Dell laptop, just before a business trip I had to take to Europe, so I decided to go to his office and he immediately made everything work perfectly to my satisfaction. To me, he has two unbelievable skills: technical knowledge, and talent to explain everything in such a way you understand. Shuaib is an amazing person and I highly recommend him to manage all sorts of hardware and software issues, PC or Mac. read more

I had feared that I lost all of my data when my computer hard disk failed...which included my entire music collection, digital photos and other important data. I called around and received several quotes including Nerd Rangers. I talked to them about the process, cost and prospects of actually retrieving the data...and in the end, felt most comfortable with Nerd Rangers. My faith was not misplaced as they were professional, knowledgeable, prompt and very helpful throughout the process (including meeting me to exchange the equipment). Suffice it to say, my data was retrieved and at a cost that was very competitive. This company clearly understands that the customer experience is key to growing their business and it showed in every interaction. I can confidently recommend this company. Thanks again for your help! read more

My iphone10 was recently locked on the reboot apple logo screen for days while on vacation abroad in an area of poor wifi, and after trying everything I took it to Nerd Rangers upon return from vacation and they were able to reboot the screen and more importantly retrieve all my vacation pictures that had not been backed up to icloud yet. To note I had also shown the phone to uBreakiFix close to my home and was told by the employee there that I wouldn't be able to retrieve these pictures and would need to go straight to restoring the phone to factory settings. So yes overall super thankful and impressed with Shuaib's successful efforts and quick turnaround. They even took the extra step of backing up ALL my pictures and videos to a flash drive. Would definitley recommend them for all your phone or computer fix it needs! read more

Thank goodness I found Shuaib and Nerd Rangers! After upgrading to High Sierra both my MacBook Pro and iMac refused to import my 100K of photos. This was probably my fault as I had missed a few OS updates in the past but after trying multiple times myself to restore my photos unsuccessfully, I contacted Nerd Rangers and Shuaib was able to recover them for me and give me some pointers on things I could/should be doing going forward. I plan on having him to my home for an appointment to get all of our computers backing up automatically and assisting me with other computer related issues. I highly recommend working with him. He is very fast and has a great way about him. He even came out to meet me at my car to carry the iMac in as I have a bad back. Now that's great service! read more

I found Shuaib through Yelp and was pleasantly pleased by all the positive reviews I saw. I like to give my business to local independent businesses whenever possible so the fact that Nerd Rangers was in downtown Naperville and was not part of a "big box" chain was a plus. After emailing with Shuaib about my computer issues I dropped it off and left thinking I needed a new fan and that I would hear from him in a couple days. Imagine my surprise when he called me about 10 minutes later to tell me that the fan was not the issue - and that he was able to take care of the problem and that I could pick it up the next day! He was incredibly professional and patient. While I hope that I don't have any future computer issues, if I do I will definitely take my computer to Nerd Rangers! read more

I discovered Nerd Rangers on Yelp as a result of neither the Geek Squad mgr nor 2 other technical contacts that could not diagnose let alone fix a video problem that crept into my computer. Upon taking my computer to Shuaib he quickly identified the problem and what needed to be done. He gave us a quote and day to pick it up. The computer was fixed, ready when he said it would be done and for the price he quoted. Yea!! But the real value add that he brings to his customers is a unique combination of patience, understanding, knowledge and the ability to communicate in lay man's terms. Rare for a nerd. We never got the bum's rush. He's a real pro and the kind of expert who will work with you. A great find. Highly recommend Nerd Rangers. read more