Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

Matt Hunt has done everything I've ever needed for my computer, phone, and network. Recently, my…read morecomputer was all of a sudden not working and I called on the chance that he had an opening same day. He really didn't but he's all about helping his customers however he can. He was able to get me in remotely for an hour to see what he could do. In the four-ish years I've been working with Matt, I'd never worked with him remotely. It's very cool and he got to the heart of the matter quickly without being here. And he told me what to do to keep it from happening again and he was right. Matt is kind, caring, funny, nice to kids and dogs, and a total find.

Tom provided a quick response with reasonable pricing, and did good work. Will choose him again for…read morefuture needs.

There is one serious problem with the standard 5-point rating scale, and My Computer Guy is a…read moreperfect example of the problem. He deserves at least 7 stars, maybe eight! He is professional. He is friendly. HE is VERY knowledgable. He removed the center monitor from my three screen set up. He replaced it with a new top of the line Lenovo with windows 11, a built in webcam, etc. He loaded Windows 11, reconfigures the three monitor setup. He cheked it all out to ensure everything was working perfectly. We said goodbye and he went his way. Then...the next day he sent me an eMail just to confirm that everything was still working 100%--(which is was, and still is). Whenever I need onsite tech services I never consider calling anyone other than My Computer Guy. Doesn't that sound like a seven on the five-point scale? Yeah, I thought so too.

Excellent service and follow up. Only the best of recommendation for this business! Sharif will get…read moreit done!

Sharif and his team went above and beyond to help onboard our business. From running cabling to…read moremounting hardware, MTC ensured that our business was fully operational before leaving. MTC came out for an initial site survey and was in contact with us during every step of the install. We were provided photos of all the drops, the cabinet, even above ceiling video of the wiring. I highly recommend them to anyone.

I had just bought a new condo downtown and I had some tricky ethernet drops that I was hoping to…read moreget put in. Kam was able to come out and give my place a look to see what could be done. Anyone that's ever looked into this kind of thing before knows it can be a real nightmare because running cable in these buildings when the drywall is already up is a real crapshoot. Kam looked around for a bit, we discussed my needs and wants and he sketched out some potential solutions with some realistic expectations, because you really never do know until you get into the walls and ceiling. I really liked the sound of his proposal and he gave me a VERY reasonable estimate for the work. When the day came to get it done, he came out and brought another employee with him. They got cracking right away and worked their asses off for basically the next 10 hours, fishing lines, making adjustments based on what they saw in the ceiling. When all was said and done, I ended up with even more ethernet drops than I'd initially hoped for, ZERO drywall patching, ZERO external cable conduit... all 100% in wall or in ceiling. He did a great job putting in the 6U network rack and keystone panel as well. I will tell you, I had gotten another company out for an estimate before I contacted Paragon and they ballparked literally 5x what Paragon quoted and charged, FOR A SINGLE DROP and the attempt they suggested was basically all external metal conduit. No thx. Honestly, I wish I had more friends buying new homes right now that I could recommend Paragon to.

I was very impressed by Kam's knowledge, responsiveness, and overall customer service. Kam…read moreupgraded all 4 of my home security cameras, our video intercom system, and cleaned up all of my internal wiring at our home. He was also accommodating to anything that came up along the way. All of this at a price lower than another neighborhood company who initially quoted part of the work. I won't hesitate to call Paragon IT, if something else is needed and you shouldn't either!

From start to finish, I wouldn't change a thing. Everyone from Sales, office staff and the…read moretechnicians completing installation. Everyone was fantastic, and professional. I would get daily updates on the work completed as well as what would be next. Technicians worked neatly and did not disturb the residents during installation process. The cameras are easy to work and the quality of the pictures is outstanding. If I should need service at another location, I would strongly recommend giving them a call. Thank you for making the process so easy. Thank you, Dorothy Andersen Executive Director Heritage Woods of Manteno

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.

Rich did an amazing job installing our outdoor security cameras. He was professional and on time. I…read morehighly recommend him! You will not be disappointed!

Steve has done our outdoor sound system as well as a tv installation in our family room. In both…read morecases the work was outstanding; he is considerate, careful and detail-oriented. We were extremely happy with his work and as an added bonus, he is a very nice guy who is easy to work with!

Highly recommend. Very professional service, great prices, and easy to get to.read more

I just lost my job and had to dust off the old PC since I had to give up my laptop…read more I called Tom and he was right there to pick it up and bring it in for a cleanup and some new memory. The service was great and the price was right. I would recommend his business highly. I was glad I kept my business in my community, because it really worked out well for me.

David from iSupportYou is nothing less than a computer magician. My Mac computer was 11 years old…read moreand not updating, and my external hard drive died. David arrived at my house and assessed my situation. We agreed I needed a new computer and he went online to the Apple Store and showed me my options, and I bought the one he recommended. My hard drive was dead, so he got a new one for me. When everything was here he set up my whole system, explained everything in great detail, answered all my questions, and helped me feel comfortable with it all. David is a genius with computers, that goes without saying. He is also friendly, professional, calm, endlessly patient, and a genuinely nice guy. Also, his rates are reasonable and his schedule is flexible to your needs. When I had a glitch--nothing to do with David's work--he drove over and fixed the problem in no time. If you own a computer, you need iSupportYou's contact information at the ready.

David Gaines of IsupportYou is a very knowledgeable and extremely competent professional. He has…read moretwice come to my home, on both occasions solving computer problems effectively and thoroughly. His rates are fair, and he is patient and courteous, giving clear explanations and advice. I have no reservations about recommending this personable young man to anyone needing help with any computer-related problems.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!