I'd been looking for an experienced technician to repair a couple of my security cameras for quite…read moresome time. I hadn't had any luck finding a reputable company asking friends, family, or neighbors, so I decided to google local companies who might be able to help. That's how I found Video-Comm. The reviews looked promising, so I gave them a call. Rafael answered and agreed to come over the same day. I told him the cameras over my garage were out, and he agreed to try and repair them. Rafael told me there'd be a service fee plus the cost of labor. He quoted me a conservative estimate of about $300. Rafael and his colleague Diego arrived on time and ready to work. I left them to work in the rear of the property while I tended to my yard. They worked diligently for about three hours before successfully repairing the cameras. It turns out that the wires needed to be replaced. Rafael and Diego replaced the existing wires with copper wires and rewired them. I'm not sure of all the technical jargon, but that was the gist of it. Rafael and Diego had their own truck that had all the equipment they needed. They were quiet and respectful of the property. They cleaned up after themselves, leaving the space as they first encountered it. The final bill was $308. I found Rafael competent, professional, and affable. I'll definitely be calling him again if necessary. In fact, I asked him to send over a quote for an upgraded set of cameras. Now that I've found someone I trust, I'll definitely get new cameras sometime soon.

I hired Video-Comm Security to install security cameras on my mixed-use property, and they did an…read moreoutstanding job! I request service and they came out on a Monday afternoon for a free consultation and property inspection, and by Wednesday afternoon--just 48 hours later--they had installed four high-quality cameras, set up a monitor, and provided an easy-to-use app for remote viewing. At a great value as well. The installers were professional, efficient, and meticulous, ensuring everything was set up seamlessly. The quality of their work exceeded my expectations, and I couldn't be more pleased with the results. I highly recommend Video-Comm Security and will absolutely be using them again in the future!

I am a Realtor in Chicago for over 25 years and thru my professional life and personal life I have…read moreworked with many Media/Technology companies. In this time some have met expectations while many have not. In ALL of my experience NONE have gone to the level of Exceeding Expectations as Dan Daker and his firm of Media Tech. I have used Dan and his talented team to upgrade and change my personal media systems in both of my homes. He and his team from the office receptionist to service technicians have a high level of customer service initiative, knowledge and experience in this ever changing landscape of Media and Technology. I have confidently recommend Dan Daker and Media Tech to all of my clients and friends and to you who is reading this recommendation. Sincerely, Stephen J. Bognar Senior Broker Baird & Warner Real Estate

I have had them in three times to solve my home theater issue. It has yet to be fixed, yet I pay a…read moresignificant bill every time they come in and can't solve the issue. It's either bad equipment or untrained technicians.

We've worked with SilverGate (Tyler and Connor) on three different projects/homes. Not only are…read morethey the nicest people to work with, they are extremely skilled and very responsive. If we have an issue (which is rare) Connor and Tyler respond and find a solution almost immediately. They have fixed other company's mistakes, re-wired for two properties, and now a new construction project. We have audio, visual, cameras, entry, garage control, security, all working seamlessly on the Savant system. We've worked with other companies in the past, Savant and other systems, there is simply no comparison to the level of customer service you will get from Silvergate. As for the negative reviews, use your own judgement (looks like a negative review campaign to me). Ask to speak to their real clients. We will spend the time to talk through our experience and answer your questions honestly. If you're considering Savant, you're making a big investment. Take the time to talk to clients who have been through the process.

I've worked with this group for some time. Always been happy with the level of service and more…read moreimportantly the outcome. We created a home platform that was necessary for our internet to work. They helped us with the transition and made it easy for us.

I was really satisfied with the service the technician was really polite i really recommend these…read moreguys

This guy comes to fix my tv it's 54 inches and I don't have help to bring it to the shop so he says…read morehe will charge me $120 for parts and labor and him driving since I can't come... he comes blows air on a switch board since it would be an additional $160 for the part I said I don't have that money that's not what you told me when we spoke over the phone so he unplugs the tv plugs it back in a guess what it doesn't work, but he says I still owe him $120 I said for what you didn't do anything he says it's a service charge, he didn't even put all the screws to the tv back in. Now it's just my daughter and I and my puppy in my home I don't like confrontation and he is a man so I give him the money because he won't leave. I do not recommend reaching out for help as he as Ron Lim is a thief.

Rich did an amazing job installing our outdoor security cameras. He was professional and on time. I…read morehighly recommend him! You will not be disappointed!

Steve has done our outdoor sound system as well as a tv installation in our family room. In both…read morecases the work was outstanding; he is considerate, careful and detail-oriented. We were extremely happy with his work and as an added bonus, he is a very nice guy who is easy to work with!

These guys did a great job, quickly, and at a good price. They were willing to consider my ideas…read morewithout ever trying to upsell me

Serious Concerns Regarding Equipment Removal, Privacy, and Security…read more We were customers of Knight Security for several years and previously had a positive working relationship with the company. Over that time, we invested thousands of dollars in security equipment and installation as our company grew, to help protect our property and the privacy of those we serve. Unfortunately, a recent series of events involving equipment removed from our property, access to another customer's surveillance feeds, and concerns regarding the response to those issues ultimately resulted in our decision to terminate our relationship with Knight Security. The events described in this review are based on our invoices, emails, written correspondence, and information provided to us by Knight Security and its representatives. We recently moved to a new location, which required relocating our existing cameras and recording equipment and purchasing additional equipment to provide adequate coverage in the new space. Knight Security was responsible for removing our equipment from our previous location, transporting it to the new location, and installing both the existing and newly purchased equipment. The installation itself had some issues. Cameras that were supposed to have audio did not, while cameras that were not intended to have audio did. Some camera placements also had to be corrected. These were frustrating but relatively minor issues that we were prepared to work through. Our concerns became significantly more serious when we discovered that, after the move was completed, we had access to another Knight Security customer's surveillance cameras through our camera application. We were able to view another customer's private video feeds. Those feeds showed portions of that customer's private property, including their driveway, garage, outdoor structures, vehicles, and backyard. Our immediate concern was not simply how to remove those cameras from our application. We wanted to understand why we had access to another customer's surveillance system and whether our own cameras or surveillance feeds could similarly be accessible to someone else. We immediately contacted Knight Security and were told that a manager would return our call. A technician contacted us later that afternoon but was unable to answer our questions regarding how the situation occurred or whether our own system could have been similarly affected. We were advised that we could delete the other customer's feed from our application and were told that it really was not a big deal. We explained that simply deleting the feed did not address our underlying security and privacy concerns and requested that the issue be escalated. When we did not receive an adequate response, we emailed the owner directly. We did not receive a response to that email. Days went by, and we continued to have access to the other customer's property without answers to our questions. Five days after our initial notification, we contacted Knight again and emphasized the seriousness of the privacy issue and our concerns regarding the lack of response. It was only after continued follow-up that we began receiving additional information regarding what had occurred. Through those discussions, we learned that a DVR that we had previously purchased and paid for had been removed from our property and subsequently resold to another Knight Security customer without our knowledge. This was the same customer whose surveillance cameras had appeared in our account. This discovery raised additional concerns regarding equipment we had purchased from Knight over the course of our relationship. During previous installations and system upgrades, we had purchased and paid for security equipment. As our system was upgraded over time, some equipment was removed from our property. We were not asked for permission to transfer that equipment back to Knight, were not advised that ownership of it would transfer back to Knight, and were not provided a credit for it at the time it was removed. Knight acknowledged in written correspondence that the DVR had been removed and resold. We were also informed that the manager involved was no longer employed by the company and that Knight was implementing procedural changes. The owner wrote: "Looking back, I see some things we should have done better. I'm not sure how any old equipment that wasn't used didn't get returned to you." Following this discovery, we conducted our own review of approximately three years of invoices and compared the equipment we had purchased against the equipment we could identify as remaining in our possession. We identified additional purchased equipment that we could not account for. Knight subsequently offered an $880.76 account credit related to various pieces of equipment that had been removed. We declined the account credit because, by that point, we had decided to terminate our relationship with the company.

I had just bought a new condo downtown and I had some tricky ethernet drops that I was hoping to…read moreget put in. Kam was able to come out and give my place a look to see what could be done. Anyone that's ever looked into this kind of thing before knows it can be a real nightmare because running cable in these buildings when the drywall is already up is a real crapshoot. Kam looked around for a bit, we discussed my needs and wants and he sketched out some potential solutions with some realistic expectations, because you really never do know until you get into the walls and ceiling. I really liked the sound of his proposal and he gave me a VERY reasonable estimate for the work. When the day came to get it done, he came out and brought another employee with him. They got cracking right away and worked their asses off for basically the next 10 hours, fishing lines, making adjustments based on what they saw in the ceiling. When all was said and done, I ended up with even more ethernet drops than I'd initially hoped for, ZERO drywall patching, ZERO external cable conduit... all 100% in wall or in ceiling. He did a great job putting in the 6U network rack and keystone panel as well. I will tell you, I had gotten another company out for an estimate before I contacted Paragon and they ballparked literally 5x what Paragon quoted and charged, FOR A SINGLE DROP and the attempt they suggested was basically all external metal conduit. No thx. Honestly, I wish I had more friends buying new homes right now that I could recommend Paragon to.

I was very impressed by Kam's knowledge, responsiveness, and overall customer service. Kam…read moreupgraded all 4 of my home security cameras, our video intercom system, and cleaned up all of my internal wiring at our home. He was also accommodating to anything that came up along the way. All of this at a price lower than another neighborhood company who initially quoted part of the work. I won't hesitate to call Paragon IT, if something else is needed and you shouldn't either!

I have used Alert since 2006 and they have been much more reliable than ADT and AT&T which I…read morepreviously used in different homes. Quick response, rare false alarms, reasonable pricing. This review is also about their tech support which we had to call for a lot in the past year: first to upgrade our system as we put it in 18 years ago; and then because we remodeled our basement so they had to come out a few times to deal with construction dust setting things off, moving motion detectors when walls were moved, adding new window contacts etc. Two of their service techs specifically are amazing: Gus and Mara. I feel extremely lucky when they send either of them out. Especially Mara. She stands out as being the most competent service tech - of *any company* I have ever dealt with. She assesses the situation, makes recommendations for better solutions, advocates for the customer if needed, and then executes the solution flawlessly, efficiently, quickly. Again shout out to Gus who is A+ but I have to give Mara an A++!

30 year of coustore Of Alert alarm . I don't know why i still a customer they charge me for…read moreservice couple months of service and I never set the system up and running yet. I explained the system was not installed yet ! Originally the service guy ( Joe ) stated no problem i will not start billing until they set up lies more lie . the DIY system are junk ( crap )but so far they back up the shitty product . They want money and they Absolute horrible customer service .