I have had them in three times to solve my home theater issue. It has yet to be fixed, yet I pay a significant bill every time they come in and can't solve the issue. It's either bad equipment or untrained technicians. read more

I am a Realtor in Chicago for over 25 years and thru my professional life and personal life I have worked with many Media/Technology companies. In this time some have met expectations while many have not. In ALL of my experience NONE have gone to the level of Exceeding Expectations as Dan Daker and his firm of Media Tech. I have used Dan and his talented team to upgrade and change my personal media systems in both of my homes. He and his team from the office receptionist to service technicians have a high level of customer service initiative, knowledge and experience in this ever changing landscape of Media and Technology. I have confidently recommend Dan Daker and Media Tech to all of my clients and friends and to you who is reading this recommendation. Sincerely, Stephen J. Bognar Senior Broker Baird & Warner Real Estate read more

Mediatech is the best. Great products, knowledgeable people, and great customer service. Every system sometimes has issues. What counts is how the people you count on to fix things react. Mediatech always reacts with courtesy, concern for our problem, and speed. Most problems are easily fixed on-line, and when online doesn't work they are very quick to get somebody out. Even after-hours if necessary. We've dealt with several IT/AV/Media companies over the years, here and out-of-state. Mediatech is the best. read more

The objectives of this review are 3 fold: first, to inform potential and existing clientele of MediaTech's dishonest business practices, second, to encourage other existing customers or former customers who left to share their experience with Mediatech, and last, to effect constructive change within MediaTech's business activities for the mutual benefit of the customer and company. After several years of interaction with MediaTech I can can best summarize their business strategy as follows: MediaTech aggressively sells premium home technology automation products to customers with the promise of simplifying and integrating those systems. Once multiple home systems (including essential ones) are successfully linked by shoddy installation and buggy patches, customers are wholly dependent on the company to pay for repeated "technical support" visits when the system inevitably goes down. As MediaTech increases the interconnectedness of your home automation system, it increases the size and likelihood of a single point of failure that can knock out that home's system's. MediaTech's management and staff are quickly able to ascertain the relative technical acuity and knowledge of their customer base and they really take advantage of those who struggle to understand the functions of the increasingly complex systems that they have integrated with with automation platforms like Savant and Control4. Not one MediaTech system that has been installed in our home has functioned for more than one week without a failure. If you take a quick look at MediaTech's website it will become obvious within moments who their target customer base is, it's high net worth homeowners who by their very socioeconomic status tend to be an older demographic. Most of these people are simply unable to make an informed decision about whether a recommended upgrade is necessary or if it will improve/simplify their experience. Mediatech has presented proposals for several thousand dollars to make absolutely redundant changes to working system only to apologize for misunderstanding the nature of the query when called out on it. There is so much I could elaborate on but I will mention only one more issue before concluding this review. Despite verbal and written guarantees stating visits for repairing products through Mediatech that are covered by warrantee, bills are soon submitted and promises ignored. When Mediatech installs and programs the bulk of one's home systems including lighting, climate control, home theater and sound equiptment etc and they fail then you will be entirely beholden to them to assist in repairs. Mediatech went from having a frustrating yet casual approach of "contact us and we will assist you" to having customers prepay $500 a year for the privelage of being able to speak to a technician who with a few keystrokes will likely try to remotely reset your system. If or when a remote reset fails to resolve the problem a technician will be sent at an average cost of $100 for the visit. Yet the pricing of such "repairs" especially those that require something as simple as resetting a single component manually are set at the whim of the technician. Alas, anyone who is a Mediatech customer, who has had a similar experience as I've described has good reason to be weary of posting a review. When one is sufficiently enrenched with Mediatech and they have installed so many vital home components, it's daunting to share ones experience for fear that doing so will result in retaliation via escalating repair costs or being abandoned with a glitchy convoluted home automation setup. That is why I am taking a stand to share my experience here. Mediatech, home automation is a relatively small business world and there aren't a plethora of players in the premium market so you may be able to get away with what you're doing for now. However, word travels fast. I am truly baffled that rather than conducting your business honestly in such a way that your company grows by creating a strong reputation built on strong performance, solid work and system reliability, you've resorted to dirty old old tricks that leverage the technical ignorance of your client base for continued profit. It's up to you whether to take my criticisms seriously. I'm confident that I'm far from the only one experiencing these issues. Therefore, rather than leave a review wherein my grievences may be directly addressed for my sole benefit as an individual customer in exchange for taking the review down, I'm going to leave this review on this forum (and perhaps share it on other platforms) until Mediatech takes the initiative to properly install their products in such a way that they work reliably. This will require broad efforts on behalf of your business and a change in approach but enough is enough. Take this review as an opportunity to improve the relationship you have with your customers rather than personal attack. read more

I would highly recommend MediaTech for your home automation and A/V needs. I have worked with them for a number of years and have found them to be highly professional, reliable and trustworthy. Recently, I made a decision to go with a different provider for a basement project due to cost and I learned the hard way that you "get what you pay for." I will not make that mistake again! MediaTech quotes their work accurately, will follow-through with quality and is responsive when you need them! read more

We used Dan with MediaTech to install all of our AV system and we were beyond happy with him, the product he provided, and every employee that came to help as well. They were so calm and reassuring that anything we needed fixed or completed could be done. And everything they set up was amazing. The customer service was extremely excellent as well. If we ran into an issue, Dan was readily available to help us and even came over on a Sunday morning to get things fixed after a power outage. We will continue to use MediaTech for any AV issue or upgrade and would highly recommend them to anyone! read more

I am so hugely impressed with MediaTech! The level of customer service is remarkable and they stand by their products. Paul is professional and caring and is dedicated to his clients. Tony did the work and was knowledgable. He worked quickly and explained the system in an easy to understand manner. And lastly, I have called and spoken to Julie several times. She has dropped what she was doing to walk me thru a procedure...TWICE. (Yes, some clients are denser than others!!!) and was friendly thru out the entire step by step. I am very impressed with this company and look forward to future dealings! read more

We have worked with Mediatech for the past year for both set-up and maintenance of our home sound system. They've been responsive and friendly, and answered our concerns in real time. Their services are costly, and I'd encourage customers to get detailed information on what will be billed before services are performed. read more

MediaTech turned our new construction into a "Smart Home". They did everything from automating our shades, to providing keyless entry, to making our lighting system smart and efficient, to getting us Internet and Phone Service throughout our house and yard where it was otherwise unreliable. I can control everything on their APP--TV's, sound system, lights, shades, alarm, thermostats--I love everything they have done. They are ALWAYS immediately responsive and fix most issues remotely. When they DO have to come out, they are efficient and quick and very eager to resolve the issues. I wasn't initially convinced that we needed all these bells and whistles in our new home, but it has made living here so much more convienent and easy. I was also a little concerned that once the project was completed that they might not be as responsive. That has not been the case. I highly recommend them to anyone who is thinking of making any part of their home "smart". read more

This is not a company you want to do business with. Besides their prices being higher than the likes of ABT Electronics they do not even service the equipment they sell. I purchased a top of the line Samsung less than five years ago and called for service last December. It took almost five months to get someone out. The tech came out and told me the connections were fine, my tv was dead and I needed a new one. I took it to ABT and they said I need a new power supply. The worst part was that I cracked the screen bringing it in. Another time my external power control went bad. They came out and replaced it as it was under warranty. However, they charged for the service call and for the time to come to my home. The second power control on my other tv went bad. The tech came out and told me that most of these have gone bad by that manufacturer. I asked why they both were not replaced at once but the response was nebulous. Had to pay another few hundred bucks. They do a poor job of standing behind products and their follow up is terrible. Again, they don't even repair the tvs they sell and in my case even misdiagnosed my set. There is more negativity but I'm sure you get the point. Go somewhere that is committed to customer service and will stand behind their products. read more