David from iSupportYou is nothing less than a computer magician. My Mac computer was 11 years old…read moreand not updating, and my external hard drive died. David arrived at my house and assessed my situation. We agreed I needed a new computer and he went online to the Apple Store and showed me my options, and I bought the one he recommended. My hard drive was dead, so he got a new one for me. When everything was here he set up my whole system, explained everything in great detail, answered all my questions, and helped me feel comfortable with it all. David is a genius with computers, that goes without saying. He is also friendly, professional, calm, endlessly patient, and a genuinely nice guy. Also, his rates are reasonable and his schedule is flexible to your needs. When I had a glitch--nothing to do with David's work--he drove over and fixed the problem in no time. If you own a computer, you need iSupportYou's contact information at the ready.

David Gaines of IsupportYou is a very knowledgeable and extremely competent professional. He has…read moretwice come to my home, on both occasions solving computer problems effectively and thoroughly. His rates are fair, and he is patient and courteous, giving clear explanations and advice. I have no reservations about recommending this personable young man to anyone needing help with any computer-related problems.

There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

Terrible service. They replaced a battery in my laptop, and it broke again within a month. When I…read moreasked them to fix it, since they didn't do it right the first time. They first tried to charge me full price again and then refused to even order a replacement battery for weeks. Fast forward a couple of weeks later, I took it to another laptop shop, and they said the battery wasn't the issue; it was the laptop battery cord. I think this shows a level of incompetence, lack of customer service, and duplicity.

Absolutely. They were so helpful cleaning the viruses off my laptop. They also got rid of spywareread more

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

I wrote an 80,000 word novel and declared it finished on Labor Day 2014. Well, a little after that…read morewhen it was time to meet with my editor , I realized the USB 2.0 was dead. I hadn't looked at it in a while. The last time I saw it , it was in my laptop but I didn't realize the green light had stopped flashing. I immediately panicked and thought hope was gone. I called File Savers Data Recovery and they were great . Phil assured me , I was in good hands. I shipped the drive out for free and 3 weeks later the team did their job. ALL OF MY DATA was retrieved and the payment process was very professional with receipts and everything. I am thankful , I chose my gut and went with their company. Great work Brent and everyone else who helped my sick drive. Thankful in Indiana.

From the owner: Hard Drive Data Recovery, External hard drive data recovery, SSD data recovery, flash drive data…read morerecovery, camera card data recovery, phone data recovery, RAID data recovery.

If you lose your precious pictures because you did not back up your computer, Inspector Technic…read moreData Recovery is the place to go. Ronnie is just awesome! I dropped my Macbook one time and my hard drive failed. I took it to the Mac store downtown and the Macnician, and they were not able to recover the data. In fact, they referred to companies charging upwards of $700 with no guarantee that my pictures would be recovered. I hated the thought of losing pictures of my 6 month old son. I found Ronnie on Thumbtack and he is incredibly personable. He made it incredibly convenient for me to drop off my drive and pick it up from him. He also charged a very reasonable amount for the data recovery (the best quote I had) and was able to recover all of my son's pictures and other archived pictures that I thought were just gone forever. He did all this very quickly (within a week) and just provided excellent service. He is the epitome of what a small business is all about. I highly highly recommend him for your data recovery needs!

I have had several computer and data recovery issues over the past few years, and each time Ronnie…read morewas extremely professional and knowledgeable about solving my issues. Not only was he able to recover the data from my crashed computer at a VERY reasonable price, but he was also able to recover files from a failed portable hard drive for my sister several years later. His patience and level of explanation during and after the recovery process were very thorough and helpful. I'm grateful for all of his hard work and his willingness to answer any questions, even well after the project was complete. The company offers a variety of technological solutions which are SUPER helpful and range from small, quick fixes to major, recovery and server creation options. I have recommended Inspector Technic to several friends and family members who were satisfied equally or greater with the level of care, delicacy, and professionalism provided. I will most certainly be back whenever I have a computer issue or need technological advice.

We had been cleaning out our basement and had a ton of bank statements from twenty years ago plus…read moreother papers to shred. We pulled up to the back entrance and we were immediately greeted and asked if we needed a cart. Our boxes were weighed first and a price was given that was very reasonable. Then we were asked if we needed a certificate of shredding, which we didn't. Then we saw the papers get shredded on the conveyor belt. Service was quick and easy.

Great service and reasonable price. Arrived on time and picked everything up. U received a text a…read morefew hours later, with the receipt.