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Verizon

3.4 (87 reviews)
Closed 10:00 am - 7:00 pm

Services - Verizon

Device support or repair

Internet service providers

Mobile phone body repair

3 More Services

Mobile phone support

Tablet body repair

Tablet support

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Reviews With Photos

Francette D.

I have never had a more awful customer service experience than what I had at this store, and what it has set off has been countless hours of painful and taxing efforts to try and resolve not only the initial problem I went in to fix, but also a number of compounding issues that arose as a result of having to deal with online services, just because of the sheer lack of professionalism at this store. I will preface this by saying that at this point, I have left Verizon and have been promised that I received the final bill on three separate occasions, each at incremental amounts, something I'm still dealing with to this day. But I will leave that for another time. I will also say that I have personally worked in customer service in my life before becoming a CPA and have a strong compassion and understanding for the kind of personal effort it takes. As such, I have never written a negative review. I initially held back from doing so, but the fact that I'm still dealing with problems since I walked into the store on January 12 and since having to cancel the whole service on January 20 just because they didn't want to do their job deserves one. I went into my local neighborhood Verizon store in Andersonville to address network issues and billing considerations as network had been fairly spotty to say the least and my bill had been going up and down month to month with no change to actual plan. From the start, I was never properly greeted, so I just hovered around waiting for someone to talk to me. When the employee in the picture below had a break from his customer who was walking around the store, I got closer to him, and without me saying a word, he said he'd help me when he can in a very off-putting way. So I stand there by the counter waiting in silence and catching up on my emails because I just got back from a trip so I read something and sighed, realizing how much work I had to do. At this point, this man turns to me and says "I can give you other Verizon locations if you're in such a hurry". I had to pause for a moment in disbelief because at first I wasn't even sure why he'd say something like that, and when I processed, I simply replied "I haven't said a single word", to which he said "yea but you're standing there and you have this hostile, negative energy and we don't need that, you can go somewhere else, this is going to take a while." Mind you this is now mid-conversation with his own customer that he's supposed to be attending, so everyone in the store literally stopped to look at me. I'm completely baffled and respond " Why would I go somewhere else? I live right here." He was basically like I don't know what to tell you. Honestly, just review the cameras, I may have had to paraphrase a word or two, but this is literally happened. I think at one point he even said you can go. No one even asked me what I was there, for. I was waiting in silence when this man turns to me to belittle me. For my own peace of mind, and probably my ego, I wanted to sit there and wait, but I couldn't believe how badly I was treated so I just walked out while saying thank you so much for your help. As a result, he's single handedly made my life miserable in having to deal with a bunch of cascading issues coming out of that when it could've simply been a conversation. Thank you for your service.

Proof that Verizon should not charge to port over your number.

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1 month ago

Elliot was sooooo helpful and awesome!!! Made our experience great and easy! Thank you!

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Ask the Community - Verizon

Review Highlights - Verizon

When we had to speak to customer service, Chris was right there holding our hands telling us exactly what to say.

Mentioned in 11 reviews

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Verizon - mobilephones - Updated May 2026

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