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    Install never requested nor authorized.

    Incredibly poor connection service in 2021Q1. Today I was hit with an install fee for services I never requested nor authorized. The owner is dodging all calls and attempts for communication. Avoid this business.

    I made an account on Yelp just so I can hopefully persuade other customers to not trust this incredibly shady and possibly illegal operation. This service is an absolute scam and I would advise anyone to look elsewhere. When we first moved, I did a lot of research on ISPs in the area and eventually settled on 12Global. That was a mistake. I had their service for 6-9 months and had issues with it constantly. I have chains of text messages with them back and forth of me sending them pictures of either a) my connection being down or b) my internet speed being significantly lower than it should be. They would oftentimes either not do anything about it or be extremely unprofessional and say that it was somehow our fault. It got to the point where the internet was down more than it was up, so we had to cancel and go elsewhere. I'm attaching several screenshots of conversations I had with their customer service number. The screenshots I attached aren't even every problem I had with them. They were always extremely late, would sometimes not even show up, would randomly text me in a different language (???), and much more. This is not a reputable business and even though it seems cheap/easy/low-hassle, it's anything but.

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    6 months ago

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    6 years ago

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    9 years ago

    Business owner information

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    Alex K.

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    7 years ago

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    5 years ago

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    6 years ago

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    Alex K.

    I don't believe you are our customer

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    3 years ago

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    10 years ago

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    8 years ago

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    9 years ago

    This company was not available in my area when I contacted them first. They were highly responsive though and had great customer service :)

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    6 years ago

    Tried to sign up with 12Glogal. Didn't return my call. Went with Xfinity instead.

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    Ask the Community - 12Global

    Review Highlights - 12Global

    If internet does cut out usually due to weather it just takes one quick text to my contact Alex and it is fixed super fast.

    Mentioned in 12 reviews

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    Verizon Authorized Retailer - Mobile Generation

    Verizon Authorized Retailer - Mobile Generation

    (49 reviews)

    $$

    Lakeview

    I am filing a formal complaint regarding a Verizon representative named David at [1654 W Roscoe…read moreSt]. Over the past two months, his conduct has caused me significant stress, wasted time, and financial confusion. Despite repeated calls and visits, this issue is still unresolved and I am still dealing with Verizon today. 1) Misrepresentation at the point of sale * What I was promised: David told me that, as a new customer, I would receive one iPhone 16 Pro at a discount plus a second iPhone 16 Pro (to be used with a trade-in option), and that I would pay for only one line but receive two phones. * What actually happened: After I signed the paperwork, David produced only one phone and a hotspot and then claimed the promotion doesn't work the way he had described. * Why this is unacceptable: This is deceptive sales behavior--a clear case of misinformation that induced me to sign an agreement under false assumptions. 2) Obstruction and avoidance of cancellation * When I immediately asked to cancel, David insisted it could be done only after 24 hours. * For the entire following week, David was "not available." I visited the store daily, but other employees refused to help, saying only David could access my account. * I finally found him a week later; he canceled the plan and provided a receipt. * Impact: Needless and avoidable delay, lost time, and escalating anxiety--already a week of headaches caused solely by his handling. 3) Improper charges and ongoing billing harassment * I paid $170 at activation. After cancellation, I received only $70 back; $100 was kept as a cancellation fee. * Despite the cancellation, I later received a bill for $189.35. * Multiple Verizon agents (including Financial Support) told me I owe nothing given the cancellation and the prior $100 payment. One agent said he'd call the next day to confirm full resolution--no one called back. * I continue to receive emails and phone calls demanding payment. This is unacceptable and erodes trust. * Most importantly, this matter is still not resolved today -- I am still being contacted by Verizon as if I owe money, even after being assured multiple times that I do not. 4) Two months of headaches and nerves Because of David's dishonesty, negligence, and avoidance, I have endured two months of stress, unnecessary store visits, and hours on the phone--2-4 hours in one session alone--trying to fix an issue Verizon created. And to this day, I am still forced to deal with this unresolved problem.

    The people that work here are crooks. I came here to buy a new iPhone 16 Pro Max and they said I…read moreget a free Apple Watch series 10 for free. I chose the 42 inch titanium case with gold band. The only thing I had to pay was the taxes. I agreed to this. However, they did not mention that I had to open another line. On top of this, they charged $118 and a monthly $60 charge for some kind of insurance protection. We did not authorize these transactions. Also, they are charging me the watch monthly when they said it was free. So basically, our bill went up from $160 to $260 monthly because of these charges that we were not aware of upfront. They have been pushing my mother and me around and refusing to help us with this problem. I should say they are giving us a really bad attitude with us and giving us the run around. My mother is in her 70's and they're hoping that her old age she will back down and forget it. Wrong! We've taken our complaint to the BBB and corporate. At least Verizon Cares is trying to help us and understands our frustrations. These people don't care about you and just want your money and just trying to sell you unnecessary transactions to make themselves look good. They are just stealing your money. The bottom line is, if they are taking more than an hour to get your bill ready, be weary that they are adding more charges to your bill.

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (58 reviews)

    Noble Square, West Town

    I think most people already know about Comcast. So expensive. Not good reception, service depends…read moreon who you get. Just a money hog.

    If you need a phone in a hurry... don't go to Xfinity. I ended up at the store in Chicago on…read moreClarendon just to sign up for internet service because I saw an add online for $50/month. So he says it's $85 a month unless I bundle services, then it's $50 for both which seemed great but a little bazaar to me. I was planning to go from there to Verizon because my phone was on the fritz and I needed a new one right away. I'd been with Verizon for more than 30 years and was just planning to stay with them for the phone, but I couldn't pass up a deal like that, I'd be saving $60 a month! However, unlike other phone service providers you can't get a new phone the same day! It takes up to 48 hours to get approval!. In my case, I had forgotten that I had a freeze on my credit due to prior identity theft, so 2 days later, with great difficulty, due to no phone service, I was able to lift the freeze on all three reporting agencies. But they can't check your credit on the spot. You get a response within 48 hours from the time the freeze was lifted! Imagine working from home with 2 days of spotty service and 2 additional days of no service!... and no explanation for why! My credit score hovers around 800! And sorry if Noble Square is any better, but when I called Xfinity's customer service line to see if there was anything they could do to help, she said she could help me with that but starting quoting me different, much higher prices! And all I wanted was for her to call the store and tell them I was approved. I thought surely if I just went to a different store there might be someone who had more knowledge of the system then either the previous store or the customer service person on the phone. So I went to the store in Evanston hoping to speak to a manger, but it was the same thing. Snotty kids that are eager to make a sale, but have no idea how to work with customers. This process started on Monday. It's Friday and I still don't have a phone! After interactions with three different representatives of this company I can only conclude that their employees who have difficulty communicating how their plans work and are untrained in the art of customer service therefore the entire company sucks! When I told them that if I walked into Verizon or T-Mobile I would walk out of the store with a phone in my hand the same day. Get this! Their answer was "We're not T-Mobile or Verizon"!!!... In a snotty tone of course. I left in tears! Based on the low ratings I'm seeing on this site, maybe they could learn a lesson from both of those companies about superior customer service.

    Verizon

    Verizon

    (134 reviews)

    $$$

    Lincoln Park, DePaul

    I am a new verizon customer, my whole family uses it so finally switched!…read more Omg Noah is my hero and so is another woman who helped but I forgot her name SO SORRY. I switched from xfinity to here and it was a long process because xfinity is the worst. anyway they had a long queue of people to help and they didn't rush me or get frustrated at all when I had to call xfinity to figure out my transfer pin! they helped me find devices and answered all my questions. i got a deal thanks to them by putting my numbers in the name of my LLC which I had no idea you could do! even after everything, I still can text with questions and I really appreciate their patience and help. these cell phone companies are a whole other beast but having people like Noah makes it so much easier to navigate it all to find the best deal. now I get to trade my phone in, got the newest, phone and added a work line to my plan. :) very happy to be a new verizon customer thanks to the folks here! it's more expensive than i am used to but the coverage is already improved significantly, the real test will be when I visit the suburbs and rural Indiana!

    I came in after a very long day at work to replace all my family phones. I always prefer to shop…read morelive. I put my name in the list, and sat down. After a few minutes a guy named Brandon walked up and said "you can't sit there. You need to move". I asked why, as I was sitting at a long table where people ere writing all around it. He firmly said "you need to move, this is for employees only". So I left. Turned out I took care of replacing 4 iPhones with AirPods, and cases were ordered online in minutes. I was done before it was my turn in line! If Brandon wasn't so rude I never would have saved the time! Kids like Brandon are why live retail is going away. Do better.

    12Global - isps - Updated May 2026

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