I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out. Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough! read more

Recent former customer here. I really debated whether or not to post a review because their last/current technician assisting me (shout out to Jack) was top notch all the way. But one person giving quality support for less than 12 months after terrible service for about 5(?) years...well, you do the math. Two things people need to know: 1) The support number is routed to the personal cell phone of whichever tech is on call. Before I realized this, I called around 7am and woke up whoever that dude was (not Jack) because the WiFi had been down for the past 12-ish hours. He was pissed and tried to hide his anger as he told me I'd just have to wait for it stop raining...as if it was my fault that the company has a call forwarding arrangement. The support arrangement eventually just turned into my texting Jack directly...which meant having to consider if I'm interrupting the man's day off, vacation, etc. Texting somebody's personal cell is not the way to run a business. 2) Literally every time it rains the service goes out. I don't mean thunderstorms. I mean the lightest light drizzle that you don't need an umbrella for. And it's far more frequent than it should be. No one should have to wonder if they're going to have service today because it's overcast, it's ridiculous. Over the past month, I can count at least 3 times, back to back, when it rained for about 1-2 hours and service wasn't restored for 12-24+ hours later, and that's no exaggeration. At the very least, it'd be nice if they offered some form of compensation off the bill, but nah. My last correspondence with Jack was his letting me know when they'd have service restored (30 hours dark on this incident), and he informed me that they'd be spending this month upgrading their equipment to stop this from happening. By then, my wife and I had already decided to make the switch to Astound. Also, 30 days of being expected to roll the dice? Yeah, no. It's a dark and drizzly morning while I'm writing this review and I'm 99% certain that I wouldn't be online right now had I not made that change. Good luck with that upgrade, guys. read more

At the outset, they were coy about the fact that their service doesn't cover all parts of Chicago, even though the company came up in a search for ISPs that serve my new zip code. I then had to find out that they didn't via an email. I'm trying to find an ISP that isn't contributing to our unfreedom, unlike the hegemonic Xfinity. Pity that 12Global ain't it. read more

Who do you use for your internet? Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I read more

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I have 12Global in my apartment complex and it works great almost all the time. When it does act up on occasion they are great about resolving any issues I may have. If internet does cut out usually due to weather it just takes one quick text to my contact Alex and it is fixed super fast. I highly recommend this company. read more

I had four great years with this service. The past 5 months have been so bad, I now have internet with AT&T after 15 years of using only small business internet providers. The owner will not respond to my text, phone message, or email of mine trying to cancel my service. The company's new voicemail now informs us that the owner is part of the CIA for the real United States, not the other United States, and their internet is down as they are under attack from an evil entity. I'm serious- call their company line. Please run away from this company until they fix this problem. read more

First and foremost I would like to say Jack handled my situation in a timely manner. He was very professional and punctual. The overall service is superb. Keep up the outstanding job. read more

Incredibly poor connection service in 2021Q1. Today I was hit with an install fee for services I never requested nor authorized. The owner is dodging all calls and attempts for communication. Avoid this business. read more

12Global - Install never requested nor authorized. - Internet Service Providers Near Me - Chicago, Illinois

I have held off on giving a review up to this point. I haven't been with 12Global for 9 months. The reason I left was because the service declined shortly after the pandemic started. I feel like I was giving them the time they needed to work out the capacity issues but finally decided to leave the service in June of last year. Previous to the work-at-home rush, the service was solid. The initial contact with the owner was like many people have seen here, very abrasive. He discounted my questions regarding how many customers he was putting on a single 10G link and what the weather interference looked like. We worked out the issues and I decided to pull the trigger on the service. The install went well and the installer was very interested in technology, so there was some good conversation. Once the service was up, I noticed there were config issues, which were addressed within a day or two. The service was solid, the connection does drop during heavy rain and snow, but nothing that was alarming. The issue with the service started in April 2020, when I started getting extreme packet loss (25-35%). During the month of me giving them information and data, they simply stopped responding. Thus was the end of the love affair. TLDR; Service was great until it wasn't. Support is flakey. The price is good. Don't sign-up if you NEED the connection to be super reliable. read more

I made an account on Yelp just so I can hopefully persuade other customers to not trust this incredibly shady and possibly illegal operation. This service is an absolute scam and I would advise anyone to look elsewhere. When we first moved, I did a lot of research on ISPs in the area and eventually settled on 12Global. That was a mistake. I had their service for 6-9 months and had issues with it constantly. I have chains of text messages with them back and forth of me sending them pictures of either a) my connection being down or b) my internet speed being significantly lower than it should be. They would oftentimes either not do anything about it or be extremely unprofessional and say that it was somehow our fault. It got to the point where the internet was down more than it was up, so we had to cancel and go elsewhere. I'm attaching several screenshots of conversations I had with their customer service number. The screenshots I attached aren't even every problem I had with them. They were always extremely late, would sometimes not even show up, would randomly text me in a different language (???), and much more. This is not a reputable business and even though it seems cheap/easy/low-hassle, it's anything but. read more

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Wasn't able to work at home because my laptop couldn't access my employer's VPN. Alex sent Tony out to my place and got it going within 15 minutes. My employer's tech team was telling me that I needed 1GB of internet speed....didn't need it as Tony got my access going at 50MB. To have someone come over quickly in the evening made it very convenient. They've taken good care of the tenants in my 5-story condo building. read more

My internet went out randomly and Jack was very quick in responding. Super courteous and professional in my home. Back up and running and using my internet again to leave this review. Thanks Jack! read more

In my previous review I mentioned that my wifi was really spotty. 12Global informed me that this wasn't because of their service, but because I had purchased the cheapest router available and better router = better wifi. I wanted to update my review because I realize that it was in fact, my fault, due to being cheap on the router. Overall, 12Global is great. Wonderful staff/great customer service and it's the cheapest wifi you'll find around town! I still stand by what I said about timeliness though. They do tend to be a late so keep that in mind and leave a window in your own schedule. read more

So, so, so happy I found 12Global and was able to ditch AT&T. I called 12Global at 10:00pm on a Friday expecting to get sent to voicemail, but was pleasantly surprised when Alex picked up the phone. By 3:00pm the next day (Saturday), he came and hooked up the line and I was all set... no contracts, no hassle, just fast, very reasonably priced service. After about a decade of dealing with various big telecommunications companies, this so far has been the best internet service provider experience I've had. read more

Our experience is like the one Sarah had--four great years of service, then it went dawry. The service when it's going is GREAT. But when not, not. Have had no internet most of the the past two days-called, texted, and emailed 12 Global asking for a service update and got the same CIA story Sarah did. Something's wacko here. In the past, when something went wrong, they've been prompt to reply and fix it, so this is definitly very unusual--. I'm not canceling just yet, I hope they can fix this. read more

I wish our experience was like the majority of these reviews. We had no choice but to use 12Global in our building. For the past year, it has been unreliable and spotty. If you use streaming services, do not go with them. If you work from home and video conference, do not go with them. If you're a gamer and want to avoid random disconnects, do not go with them. They're nice, they mean well, but it has been a nightmare. Attached are screenshots of what you pay for versus what you get. read more

12Global - Internet Service Providers Near Me - Chicago, Illinois

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They're amazing, it sucks that they don't provide for certain areas since I'm moving so I have to find another provider. I'd definitely switch back once they're available in my area. read more

12 Global is the internet Service Providers you are looking for! Alex and Tom were very professional and provided me with service for two different locations in less than a week! My internet is fast and the best I've experienced by any other provider in Chicago! If you want fast, quality internet at a truly reasonable price, 12 Global is your answer! Thanks 12 Global! Sincerely a Happy customer, David E. Ferguson read more

We switched from Comcast to 12Global a few weeks ago. I'm very happy that we made the switch. Customer service was excellent and the installation crew was very professional. So far we have had no problems. Internet speeds are about twice as fast as Comcast and it is significantly cheaper. read more

I would give this internet company 0 stars if i could they are downright rude and disrespectful to they're customers. Alex has been rude and hung up on me several times. His behavior towards female customers is atrocious!!! This man was so rude to me i actually cried!!! I will be taking my business to Comcast or At&T!!! read more

Great service. We have some hicups every now and then but I just text them and it gets resolved within 1-2 minutes. You won't get that with Comcast or others. And the pricing is great - I get over 100Mbps down and up, allowing me to stream to friends and family. Oh, and no bandwidth cap, so we can watch as much Netflix and other streaming as we want! read more

Great inexpensive high speed internet, but I like the people the most. Really nice company of people. Installed our service quick! Thanks guys! read more

not only is the internet service extremely unreliable, but the horrible service is compounded by extremely horrible customer service. If you are unfortunate enough to be a 12global customer, WHEN your service goes out (because it DEFINITELY will, and OFTEN), customer service will NOT greet you with any type of professionalism and will speak to you in the most broken english you've ever heard - you will not have a clear understanding of what the problem is or what will be done to resolve your issue. If you have an option to go with another provider, do yourself a favor and don't even consider 12global - you get what you pay for. read more

1. Make sure your housing/apartment is serviceable due to their data center locations 2. The customer service and their team was absolutely amazing 3. The performance and reliability has been perfect as they promised with ACTUAL speeds requested for price point 4. If you're using AT&T or Xfinity, you're wasting your time with their capped speeds and terrible customer service/broken promises 5. I'm a forever customer to 12Global and highly recommend read more

This company was not available in my area when I contacted them first. They were highly responsive though and had great customer service :)

Tried to sign up with 12Glogal. Didn't return my call. Went with Xfinity instead.

I cannot say enough amazing things about Alex, Tom, and the entire 12global team. We have had their service for almost 2 years now, and not only has it been amazing and fast, but anytime we need any sort of customer service, they are there immediately. Incredibly responsive, incredibly friendly, just amazing people and amazing service. I am such a big fan! read more

If 12Global offers service in your building, go with them!!! Their speeds are as advertised, not lower like most providers. Their costs are unbelievable. Plus, they have the best customer service and team I've ever had the pleasure of working with. Highly recommend! read more

Your friendly neighborhood 12Global team, led by Alex, is all you'll need to set up your multi-dwelling unit (MDU) for blazing-fast internet access! The level of communication, service and commitment by Alex and his team exceeds your expectations, and the price to speed ratio cannot be beat. Do yourself and your tenants - or neighbors - a huge favor and reach out to 12Global to explore their solutions. Highly recommended! read more

Although a small business in comparison to Comcast, once they dial in the microwave antennas (which can take some time based on your location), the service is faster and more reliable than any service I have worked with in the past. Expect excellent red carpet customer service from Alex, Tom and team. read more

The guys seemed nice but I don't know if it's because I live in a small building or what. I scheduled two separate times to have someone come out and do a feasibility test to check for a signal and no one came either time and no one called to say they weren't coming. Disappointing especially since my Comcast is out, again and that's why I wanted to switch. read more

I was told by 12Global that they would be able to provide me with service, but I had to wait two weeks for them to set their network up in my area. Not wanting to go with at&t or comcast, I waited 14 days without internet. The technicians showed up late, and were driving old beat up cars with 12Global magnets on them. Not a good first impression. They told me that my building isn't tall enough to receive a signal, and there was nothing they could do for me. Apparently the employee who looked up my address doesn't know how to use Google Maps, because they thought I lived next door (although both buildings clearly have the address on the front). If you live in a building that isn't at least five stories tall, or if you have any large trees in the area, I urge you to avoid this company. Dealing with them has been a colossal waste of my time. read more

12Global attempts to real you in with quick installs and easy fixes for normal problems. But the fact of the matter is they have lacking ongoing support and poor business standards. I don't recommend this company if you have any knowledge of what businesses expect. read more

Couldn't be happier with the stellar customer service and performance! Alex, Tom and team are the best. Before 12Global, my only option was Comcast. I had regular service issues and would then would spend the required hours on the phone navigating customer and tech service with little help offered. With 12Global, I have little reason to ask for help, but when I do, I get quick responses, friendly and helpful service from good people and resolution of the issue right away. Doesn't get any better than that! Thanks guys!!! read more

I switched to 12Global from Comcast about six months ago, and I am incredibly happy I did. 12Global offers faster speeds and superior service for much lower prices. The internet is also very reliable, as I have had far fewer connection issues than I had with Comcast. Monday evening was the first time I had any kind of issue at all, and the service I received from Alex and Tom is why I am now writing this review. I called the customer service number and Alex picked up right away. I was impressed and so grateful that I didn't have to deal with an automated system and sit on hold for twenty minutes before getting to speak with an actual person. Alex talked me through some troubleshooting procedures for a few minutes before telling me that he would have someone out to me ASAP. No more than five minutes later, Tom called me to say that he was on his way. He arrived at my condo about 15 minutes after that call and got to the root of the problem immediately. Tom was incredibly professional and a pleasure to talk to during the ten or fifteen minutes he spent resetting my connection. For anyone considering leaving Comcast or any other internet provider, look no further than 12Global. This was easily the best customer service experience I have ever had. read more

Alex has provided me with the best internet service I've ever had. And when I say service I don't just mean a consistently great connection with high speeds. I mean something similar to concierge service. As soon as Alex installed my internet he provided me with his cell number. No matter what time I contact him he always responds immediately and fixes any issues or answers any questions I have. It will be hard to ever switch to a different company because seriously this might be the best service I've had for a household utility ever. I love the customer portal 12global has online. It feels secure, it looks great, it's easy to navigate, and I haven't noticed any glitches. Also, and it sounds simple but makes a huge difference, when I pay my bill, I immediately receive a confirmation on my phone. I didn't even have to set that up. Alex thank you so much. Other internet companies: watch out. People like Alex are going to put you out of business. read more

Unfortunately, after 3 months my internet service with 12Global no longer worked. Although the technician they sent after I contacted them about the bad connection I was experiencing was nice and courteous, not long after he left the internet was off again. They said they had people working on it. Then it was on for a bit, then off again. I had the 50mbps/$49.99 service with them and although it was not always that fast (note that I use Ethernet for my home office), the speed was sufficient for what I needed. Too bad because it was good while it lasted. read more