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    Switch Satellite Solutions Inc.

    5.0 (1 review)
    Open 10:00 am - 7:00 pm

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    Layer3 TV

    Layer3 TV

    4.1
    (28 reviews)

    The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

    Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

    DIRECTV

    DIRECTV

    1.2
    (279 reviews)

    I called customer service for tech help but due to my past due account, the agent was more worry…read moreabout connecting the past due amount. He set it up for the same day that I plan to pay the amount. However, since I felt blind sided I food him nevermind with the real reason why I call.

    To whom it may concern...... Account No. 266865407…read moreI have had Direct TV since approximately 2005 at 1308 West Rosedale Avenue, Chicago, Illinois 60660. There have been some ups and downs over the years but I always stayed with you because your customer service eventually solved the problems...apart from the time that you had to relocate the dish and damaged the roof in the process.....I did not file a complaint at the time. Well, times have changed.....I was on the phone for 5 hours tonight with no resolution....I am not able to access my account, I have no idea what my passwords/codes are now with direct tv as they kept giving me new ones/or temporary ones, and I had to create a new email account which was ridiculous! I have been overpaying for years as I have been billed for having a dish and box which were removed about 5 years ago, and somehow I have been still able to get your service on my computer and cell. Your customer service people kept insisting that I had a dish and a box. When I told them I did not, they implied that I did not know what I was talking about. So.....the fact that I never changed my billing/charges is on me. But, after 5 hours on the phone tonight with no resolution, and the changes to passwords, emails, etc. and still cannot access Directv is beyond my limits. My patience has worn thin. I have had it! I can assure you that tomorrow I will be starting a new service with one of your competitors! Very sincerely, Dana Bates

    Verizon

    Verizon

    2.4
    (63 reviews)
    $$

    BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

    The employees of this store are definitely not properly trained to deal with the hearing-impaired…read more The sign on the window states that they speak bi-lingual but obviously they are not helpful to customers with a hearing loss. Hearing Impairment is part of the Americans With Disabilities Act. So businesses, like this Verizon store, should be complying with ADA standards. Teach employees to write down questions and answers for the hearing-impaired customer, not get flustered nor start talking louder.

    Switch Satellite Solutions Inc. - televisionserviceproviders - Updated August 2026

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