Internet Air service which sucked, returned equipment in November 2025, throughout following month of December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T? read more

Began internet service with this company and was guaranteed a set rate of $37 add on internet with autopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense. read more

Just awful internet and the customer service made me instantly cancel service. Now I'm thinking of getting rid of my cell service because I can't imagine giving this company any more of my money. read more

AT&T Internet - Here's a look at the service quality abysmal - Internet Service Providers Near Me

If I were able to give AT&T, no stars...i would! They are absolutely the worst. Their systems are so convoluted that you can't even pay your bill without remembering multiple passcodes or execute basic services with an agent. They even disconnected our internet service, with a balance paid in full, to manipulate us into conversation about a new plan! Who does that??? It's been 100% inconvenience from the start and nothing advantageous for the customer. There should be a lawsuit in place against them for complexities of systems for the consumer as it was against LA fitness. Absolutely the worst business and I would never recommend them. Run from this crappy service. read more

Awful customer service! They repeat scripts over & over and you get nowhere. My WiFi stopped working and they couldn't send someone for 4 days! 4 DAYS!!! I work from home & rely on this service. The guy comes to fix and the neighbors next door got their service connected and the idiot tugged our wire and disconnected us. HORRIBLE SERVICE! Unhelpful and unreliable. I'll never use this company again in my life! read more

Abysmal. I literally left the service for 7 days with a ridiculously bad connection. Had to call every morning to have the modem reset before starting my workday. I'm literally still arguing, two months later, with their folks in Bangkok about whether or not I returned my equipment. When UPS says save the return verification, they mean it because this place is literally run by a pack of incompetents. read more

After multiple calls to AT&T here is my experience: LIE #1- I was told a year ago I have the highest internet speed. it was the slowest option they offer. LIE #2- I was sold the AllFi hub to get a faster speed waith assurance of an in-home tech to assist if needed. When I pleaded for help, they REFUSED. LIE #3- I was told there is a FREE 7-day triaI but the "order to cancel" Uverse was already in place after 5 days and could not be undone. LIE #4- I was told I would get a $35 credit. They only applied $5. AT&T customer service is not service at all. It's abuse. Overpriced and ZERO interest in retaining a long-time customer. and they LIE about everything. read more

I have a wireless act with ATT for 19yrs. I get a bill that 8/16-9/16 that should typically be $144 for 2 lines. I get a bill for $203. I cancelled service on 8/16. They still charged me the full amount for service for the month ( that I would no longer be using ) and would not pro-rate the bill!!! THIEVES!!!!! read more

For the love of god, PLEASE don't use ATT. First of all, I have never in my life since the days of dial-up had such slow internet service. This isn't rural Nebraska. AT&T is doing business in Chicago--the third largest city in America--and here's the most recent speed test on good ol' AT&T's "fiber" network (see attached photo). 2.3 mbps???? My internet service in LA gets speeds of over 300 mbps. Here in Chicago, you could send mail through the USPS faster than this AT&T service moves. Furthermore, millions of people just got their social security numbers and other personal information stolen thanks to AT&T's flawed cyber security, and AT&T sent an insane letter entitled "Keeping your account secure," and ended it with "We are committed to keeping your account secure." Irony? A joke? They suggest logging in or calling to change your passcode, but their site has been down intermittently ("It's not your fault, it's ours" they say. YES, I KNOW!) and it's impossible to reach customer service (of course no phone number was provided in the letter--because they're so committed to customer service). Was finally able to log in and none of the accounts (wireless, home internet, etc...) are actually even associated with my log in, so i was back on the phone trying to reach customer service. I have now spent 90 minutes on this and still no resolution. read more

AT&T Internet - Just for comparison, my download speed from Spectrum in Los Angeles is usually between 300 - 500 Mbps. 2.3 is pretty much comatose. - Internet Service Providers Near Me

this company is in the decline very fast ! just keep raising the prices and the customer service is a joke. they literally have a bunch of morons that don't know they're behind from they're elbow working working here. Make sure you keep receipts and records when you get on the phone with these fools. they will messed something up and blame it on you lol. oh man I can keep going. let me just leave there. read more

the quality of the service decreases every year with the cost increasing. when you can get to a customer service rep, all you get is attempts to sell you new services with no assistance for your current service. AT&T should no longer be trusted read more

We have been loyal Business customers of AT&T over 3 decades. 2 years ago we contacted them to upgrade our Internet Services by adding Fiber Network therefore increasing our Speed on our POS terminals. Be careful...the reps on the phone will oversell you! We only needed WiFi Service and 2 telephone landlines. We were not seeing any increase in speed after the install. Each time a service rep came out to they added more unnecessary hardware. Each piece, adding more to our bill. Every time we called to correct the duplicate equipment, we were given a new account number, and our bill kept increasing more and more. When you call AT&T, you get transferred over to about three or four people who wind up transferring you back to some of the same people. None of them take care of your problem. They just try to sell you more hardware. We returned all the hardware and switched over to Verizon wireless. it was the best movie we ever made. Dealing with Verizon wireless is more personable. You only get transferred once when you call. The hardware and the equipment is much easier and understated. The 5G plan is awesome. We canceled all of our AT&T service: phone, lines, and Internet, and we are still getting billed as if we are using their services. Every time I tried to contact them I get this runaround. Ironically, AT&T is still billing us every day as if we still are using their service. The bill is totaling about $1500 a month. it's absolutely ridiculous and unfortunately no one you can talk to. Verizon wireless service is a fraction of what the AT&T services is and it is no hassle. read more

I have been a loyal customer, made payments on time, never made any fuss, troubleshoot by myself for years. One time, this one time I asked actual help as I no longer can troubleshoot or run speed test, (turns out the receiver just stopped working permanently. So basically it died.) I asked them for help as we still work at home and wifi is crucial. And they just dont wanna deal with you. Walked out twice and I finally got in touch with thick accented agent, henry, he was so rude. Didnt let me ask questions, basically he kept repeating " Ma'am ma'am shut up you will get service eventually." Disgusted with the amount of time and effort I had to put in to get receiver swapped. That technician is otw today I was told that I would be charged 99+. Disgusting. read more

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Long story short... I scheduled a tech visit from AT&T to deal with an ongoing internet issue. Appointment was at 2pm, however at 12:30 two gentlemen rang my doorbell. Wifey and my 22 year old son were home. They let the Gentlemen in where they both IMMEDIATELY proceeded to pretended that they were both part of tech. But in fact, all they were there to do was to promote updraded products and attempt through deceitful and misleading practices persuade wifey to switch from our current mobile provider to AT&T. Wifey called me at work and after waddling through thier fake tech B.S it became necessary that I ask both gentlemen to get the h3ll out of my house! The REAL tech showed up at 2pm like he was supposed to. Did the work and things are so far all good. Currently, I've talked to several individuals about the so called AT&T Home Customer Care and each conversation is a similar variation of my very own experience! Misrepresented intentions followed by an attempt to sell services or switch mobile providers! Please beware, they won't tell you they're coming cause they know you will refuse their ovetures. read more

hate this company AT&T very much it is a scam it hurt me so much. I fought and argued with the staff who have bad english. I have been using AT&T for 10 years. I have problem with my bill every time I upgrade my phone. Recently I have plan 6 line. I want to change my number from Seattle number to Los Angeles area code. I just upgraded my phone to 16 pro max and got promotion 0.99 for iPad. I was interested so I upgraded. Then 2 months later I changed my number. The bad staff canceled my payment plan and charged me hold price for phone and iPad too my bills 2385. I called the line and fought with the inexperienced staff until I waited on the line for 4 hours. I took screenshot of the wait time and posted everything on Facebook and reviewed everywhere. I called every week and the staff promised to fix it and contact me. But no one contacted me. I called for 2 months and decided to cancel everything. They did not listen to my excuses or answer any questions about why I canceled. I want to write this review as a warning to everyone not to use this network. If you use it, do not use the promotion that the staff offered. I curse this network company to be great. They made a mistake and did not fix it. And make us feel stressed every time we call. I really hate the call center staff, they are inexperienced and brainless, they are cheaters, they have bad attitudes. read more

AT&T Internet - Holding for taking with assistant - Internet Service Providers Near Me

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To start, I have only been with AT&T for 2 months and I am already looking to go somewhere else. We were told they were going to pay off our phones from Verizon for switching and how they do that is, we mail our phones in, and they send visa gift cards for each phone and we take those cards to Verizon and pay the phones on. I spoke with 3 different people that explained to upload my last bill from Verizon that shows all 3 phones and what is owed on each of them so we get the correct pay off amount.. Well the time comes and I only get one visa card in the mail. I called the reward center and they informed me I was supposed to upload the receipt in 3 times(one for each line) in order to have all 3 phones paid off. So with all 3 people I talked to in the beginning, mind you each of them looked at my account and said "yeah we see you uploaded the receipt correctly" not a single one informed me that I needed to upload that receipt 3 different times to have all phones paid off.. Well now I am passed the 60 day cut off and they have my old phones we turned in... AND they told us we have to pay the remainder of our phones off with Verizon which is $900!! Not a single person is helpful, horrible customer service, I barely get service at the grocery store, I would NEVER recommend AT&T to anyone!! read more

I had At&T in my prior house and it was good. When I got married we briefly had Comcast at a rental apartment and there were constant outages. I swore no more Comcast. However, in our current house, we started with AT&T's old school internet for many years and upgraded to fiber a few years ago. In the last 12 months we've had a technician out more than 20 times. At this point, I'm scheduling them every other week. It went out last night (Monday), I scheduled an appointment for Wednesday (soonest they could come). I also finally scheduled an appointment for Comcast to come on Friday. Never say never. I'm hoping it's better than At&t in our area. It's consistent for our tenant. Our other tenant has AT&T also, and hers is regularly out too. You would think that the system would flag us at some point as having major issues. Nope. I've talked to a manager that did nothing. I'm done. read more

Terrible. Couldn't connect and cancelled, however, they continue to charge. Support leaves you hanging and doesn't return when it involves cancellation. Do Not Use ATT. It should just be called FU. read more

The company, who seems to ignore their customers and customer service, has been reprehensible for the last year. I have told anyone that I can stay away from AT and T. I'm trying to resolve my wifi service . The call turns into a sales call for getting a new cell phone..You ask for manager and you are placed on hold and left without any resolutions!! No thank you.!!! read more

Doesn't A T and T have a more efficient outage reporting system when telephone or internet service is interrupted in an area? My neighborhood was hit by severe storms this week. As a result, my phone service was temporarily down. I tried to report this to an agent. I was told that technicians would be on site the next day and I was expected to be home between 9 or 10 am and 6 p.m. Seriously? You'll make me stay home for ice or disruption on the outside lines? And charge me on top of that? There should be an easy, uncomplicated way to report weather related difficulties online if your phone is down. We shouldn't have to make expensive appointments and wait a day. read more

My TV has been out for three days I have AT&T U-verse. I tried calling customer service. You can't speak to a human. They're a whole customer service and Internet and TV. All suck if I were you I would never get you verse. I'm seriously thinking about switching to Xfinity because at my other house, I have Xfinity and I don't have these kinds of issues. They have great customer service Xfinity does. read more

if incompetence in customer service was an Oscar category ATT would win the gold. Our tv service stopped working at 10pm last night. Several calls to ATT were unhelpful and no human being was available! read more

I would not recommend upgrading to AT&T fiber. The internet gets great speeds (~ 400 mbps on my 500 plan)... when it works- which is rarely. Most times the speed is under 10 mbps. Also, when they installed the fiber line to my house about 5 months ago, they ran a cable through my back yard, which was supposed to be buried a few days after installation. Five months later and it's still laying in the grass. Both young children and grandparents alike have tripped over it. Multiple calls and hours of time wasted talking to AT&T overseas customer service has yielded zero results. read more

AT&T Internet - Internet Service Providers Near Me

Horrible internet service have been down for 4 days now very frustrating with AT&t worst service ever know they missed up everyone internet service I will find another internet service. read more

I have the biggest problem with @att right now. My internet was working perfectly fine at 10am and have not had a problem ever until today. I noticed a red light on the alarm indicator on the ONT box so I decided to call @ATT to inquire about it. They actually sent someone out to my house within an hour to fix the very minor problem. That person's name is Kelvin. Fast forward 5 hours, my internet is completely down. The house tech(Kelvin) who was sent destroyed my internet connection. Don't ask how, it's boggling my mind as I write this since it was working before he arrived. And not only did he break my internet, he abandoned the job. That's right he left my house without notice, and left the ONT on the floor. Absolutely unexceptable. I'm furious right now. #worstcustomerservicerever #breakandrun #hahayoucantworkfromhome read more

AT&T Internet - Kelvin left the ONT box on the floor after abandoning the project he was sent to fix. - Internet Service Providers Near Me

ATT had a data breach and as a result my Social Security number is on the web. This is a matter of great concern to me. Also, some customer service people have been very helpful and some have been very unhelpful. A rating of 2 stars is fitting. I will likely not deal with ATT in the future. read more

I have delt with AT&T for months and paid them. Then i moved they still tried to charge my card after I cancelled the service. I sent the box and cables back before it was due and they still charged me. I also called several times took talk them I look on my account it was still being charges. I hate these cable company. read more

Had AT&T for a few years now and not only have they doubled the price, but our router can barely handle two laptops being on it at the same time, spend your money elsewhere. read more

Over 70 million people got hacked with ATT accounts and they asked everyone to change their passcodes. They also were going to provide customers with one-year free credit monitoring, but I tried over and over again on finding how to do that with no help at all. I logged into att.com/account safety and that's it said there was to change my passcode and it said ATT is offering one year fraud alerts from nationwide credit bureaus but still there is no way on how to do that. I called ATT and as usual the person from another country knew nothing about what I was talking about. The only thing we are going to do is cancel everything we have with ATT. read more

My experience with AT&T Fiber Internet. You should note the promo they offer of a $150 rewards card. You're going to earn it. Just the time you waste IF they can get it installed and working. Kind of like getting a new car but it does not hold gas. In my case, they could not get it to work in two days and never told me why. Just stopped communicating, and disappeared into the clouds. So, to recap how this went down from 3/14/2024 to 3/15/2024. Tech came to install the internet at 2:30 PM he came in and reviewed my network. I run two routers with WiFi off both. One for the downstairs area and another Mesh network upstairs with three hubs so I can get the coverage I want. Basically, all he had to do was run the new line and switch out the Modem. Rename the network and everything would have just been switched over. It was raining, not hard, but it was so it took him the full two hours. He spent the most time troubleshooting that there was no service. He checked some other connections at the box, and they were not getting service either. He told me he would have to escalate the issue and it was getting close to 5 PM and he doubted if anybody would fix it tonight. So, on the 14th I wasted 3 hours of my time. The next morning my camera alarm went off telling me I had people on my driveway. I got up and it was an AT&T truck, so I figured he was working on the problem. I opened the door and looked at him so he would know I was home. He spent about two hours out the going up and down the poll and working on the line to the house. He was talking on the phone a bunch and when he left, he was talking to someone. He never knocked on my door to check anything inside. This all ended at like 10 AM. I waited until 12 PM on the 15th and no one had called, and no other service tech showed up. I then called and texted AT&T telling them this was a no-go. Please pick up your equipment that I will leave on the side porch. They have the information in a text, and they said they recorded the call, I made it clear that this was taking way too long how could I trust that it would work? IF once they got it working and if there was a problem is this the service example I should expect. I made it clear that I was not their employee and that if one of their employees left something at an open uncompleted job, they needed to retrieve it. If I left my tools at a job want to bet my boss wanted me to get it or pay for it. Again, I'm not their employee and at this point, I'm out another 4 hours of my time. So, to recap I'm out 7 hours of my time and they want me to take more time to get them their equipment back. Something is wrong with this picture they threatened me on the phone and in an email that they would charge me for the equipment that did not work. I'm thinking of sending them a bill for my time and a drop-off charge. I'm sure they'll just laugh at that, so I'll only be able to turn it over to the BBB and start posting my experience on Yelp and any other site. Others should be aware of the lousy service and the time they will lose. Time Lost, Rick Cook read more

I am currently experiencing a 24 hour internet service outage which is totally unacceptable! There should be a redundancy plan when fixing issues so customers never lose service! I'm switching back to Comcast Xfinity when my current contract ends! read more

AT&T cannot be trusted. I cancelled my wireless with them two years ago. I just noticed that they have been charging me $28.02 every month, even though I cancelled. Also - I dropped their internet because they lied to me about that service, too. They told me I could switch from Comcast to them just by using a disc. Of course that wasn't true after I dropped Comcast. A technician had to come out - necessitating spending a day at home waiting. Make sure - if you cancel them - that they do not continue charging you - which seems to be the way they operate. I will certainly never use them for anything. read more

AT&T fiber installed new service but couldn't get a signal. Tech said he was calling in a lineman. Lineman came, internet fired up. All good? NOPE. Turns out, every port on the AT&T box is assigned to a house. My port is faulty. What SHOULD have happened was the tech saying "Sorry, there's a bad port. The whole thing has to be checked, it could take weeks to repair". I would have kept my previous ISP until it was resolved and still switched. Instead, THIS is what happened. Lineman sees that my port is bad. He sees that EVERY port is taken. He UNPLUGS an existing customer (screw them right? At&t already has that customers money), plugs me in and says "Close the ticket, I'm done!" So yeah... the other customer calls tech support, gets told (hilariously) to power cycle their modem 50 times before sending a tech. That tech sends a lineman. That lineman swaps us back to our assigned ports and my internet dies. My old ISP was canceled. My wife and I work from home, running multiple internet dependent businesses. We have an immuno-compromised family member and we can't risk going to an outside location to work. Our kids can't do their homework. Our Christmas based business sales are TANKING. I spend my birthday on the phone with At&t, and was disconnect 5 times. Their cell phone apps are broken, worthless, unintuitive and provide bad/false/misleading info and half the links are pointing to the wrong pages. Their hardware is substandard at best, their firmware is a joke, and their customer service is politely useless. I've lost THOUSANDS of dollars, lost customers, and recieved poor reviews (before this, nothing but 5 star reviews on my business). I asked for compensation and was told, in so many words "piss off". Oh sorry... they gave me $20. In credit. At&t account credit for a service they aren't actually providing. Merry Christmas from At&t I guess.... Garbage company. read more

Would be zero stars if I could rate it that way. If you want internet service, why would even look at AT&T. Horrible service, we upgraded to their fiber because the cable was so bad. We thought, well, it's faster. If it was working it might be. Got knocked offline and had to wait 3 days for someone to come out. The day they were supposed to come out, they texted us "It's fixed"! It wasn't and now they aren't honoring the appointment. We have to 3 more days Complete BS, Xfinity or Comcast here we come read more

If I could give negative stars I would in a heartbeat. This joke of an organization has locked me out of my email account multiple times and I have called over and over again to get it recovered. I am patient for the most part and let it blow over in the past. This time, however, they told me that they were unable to recover my account after they took it upon themselves to change my password without notification. Their best suggestion was for me to create a new email account as if the information in my old email was not important. Looking at other reviews, I completely understand why this company is viewed the way that they are. I have never written a yelp review before, ever, but I feel that I needed to put this out there. If you value your sanity, do not work with this company. read more

ATT outsources their customer service overseas. Agents do not know how to do their job including the Supervisors. They cannot resolve any repair requests. I had a repair technician disconnect my landline to restore the internet. I have not been able to use my landline since November of 2022. I have continued to make my payment and actually have credits on my account. I have called multiple times and provided the requested information and nothing gets done. I have no phone and internet that only works on occasion. This is the absolute worst company thats exists. They don't care about customers at all. We need more competition instead of this horrible company and their monopoly. I would love to see this company go bankrupt and their executives get locked up. read more

​They were fine for the almost 2 years I had them, but at the end of my lease, thus my service with them, it was beyond terrible. I called to setup a cancellation date for a few weeks later, which was a rigmarole itself. I got passed to 4 different people, in 3 different departments. I guess they really don't want you to cancel with them. I was finally able to set up the cancellation date then suddenly a day later my internet doesn't work. So I call back and they tell me there is an equipment issue at my building and they can come out and fix it, at my expense. What the what?!?! Yeah, that's just a crazy coincidence right? According to them, it wasn't any of their equipment so it had to be my building, which would require a tech to come out at my expense, even just to test it. So it could very well end up being a problem they can't solve, that I would still pay for. Further, the earliest appointment I could get wouldn't be for weeks. But I would be gone by then, so why bother? Ok fine. I guess I'll just go without. So then I try to get a credit for the days I won't have service, up to the cancellation date. LOL. Good luck. They tell me that they can't determine what the credit is at this time and to call back later. I called back a couple of days later and am given an credit amount. So I wait for final bill, to finish off the service and surprise surprise, there isn't any credit. Further, they did not prorate the final bill, so they charged me for a week or so after the cancellation. After a few phone calls and few more people, I am finally told they will email me an adjusted bill, prorated for the cancelation date, with the credit, and that's all I'll owe. They did prorate it, but they didn't give me the credit. This time I try to chat with them about the credit I am supposed to receive. I literally chat with 5 different people, none of whom seem to know anything about a credit. So I gave up; which I am sure is what they wanted me to do. AT&T is just shady. They offer lower priced internet, so you think you're getting a deal. Bull. You end up paying for it with their clearly shady business practices. Stay away. read more

Waited all day for a modem installation and every call I got the same answer. "Oh, they are scheduled for today. 8-12. After 12pm the response was "Oh, we don't know when but they are scheduled and will be there by 8pm. Finally at 6pm they said they will come tomorrow between 9-11am. I lose a day of work and their answer is, "Did we help you answer your concerns?" Here's a company in communications and they cannot communicate with their own customers. I'll bet a dime to a donut they won't show and I won't have internet service until September 2nd because it is a holiday weekend. read more

I'd go lower if I could. We paid a fortune for fiber internet and for a few years it was fine. Reset the router once in a while but nothing too troubling. Last 5 months or so: outages, intermittent service, service calls don't fix the problem, when there is an issue that requires service it takes them days to dispatch a technician. There's never an offer to reduce your bill or credit your account if there is a problem either. And, when you call in it takes at least 10 minutes to speak to a real human--you have to get through the crappy automated system first. I Just cancelled and signed up with a competitor. Don't use AT&T internet in the northwest suburbs of Chicago. It's not possible to be worse than they are. read more

AT&T discriminate s against seniors. Offers unlimited data plan over 55 but not unlimited! Will not let you use phone for hotspot!