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    Verizon

    3.3 (41 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Verizon

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    1 year ago

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    2 years ago

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    Steve B.

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    7 months ago

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    2 years ago

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    Steve B.

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    4 years ago

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    2 years ago

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    Steve B.

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    4 years ago

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    5 years ago

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    5 years ago

    Had the fastest new phone purchase ever. Jamal and Eric were great. This is my go to Verizon Store. Highly recommend.

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Steve B.

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    8 years ago

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    11 years ago

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    12 years ago

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    5 years ago

    Jocelyn knew everything....Purchased a new phone and she walked through everything I needed to know. Won't go anywhere else from now on!

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    9 years ago

    These guys are awesome. Totally professional. Took care of all my needs and above and beyond expectations in a matter of minutes. Go here!!

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    8 years ago

    Best store in west loop. They are patient and professional. Golden standard customer experience.

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    12 years ago

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    12 years ago

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    12 years ago

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    10 years ago

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    13 years ago

    This place was awesome! Store manager Ahsan Melwani really took time to help me and answer all of my questions.

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    7 years ago

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    7 years ago

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    10 years ago

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    12 years ago

    Eric was great help and very knowledgable. I would highly suggest going to this verizon store for any wireless needs. Thanks guys!

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    12 years ago

    Very good customer service for just signing up with a new plan, got good discount on accessories as well. Worked with Luis

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    13 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    8 years ago

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    Steve B.

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    11 years ago

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    12 years ago

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    12 years ago

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    11 years ago

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    11 years ago

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    12 years ago

    These guys did a really great job! We switched from T-mobile and these guys made it super easy! Andy was very helpful.

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Eric, the store manager, helped me out and was incredibly efficient, knowledgeable and friendly!

    Mentioned in 3 reviews

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    AT&T Store

    AT&T Store

    (48 reviews)

    $$$

    The Loop

    Don't waste your time at this store!!!!!!…read more My brother and I went in to upgrade our iPhones to the iPhone 16. Initially, Erick said they had the colors and models we wanted (iPhone 16 Pro Max and iPhone 16 Pro) in stock. However, everything changed when we started reviewing the quotes. First of all, he wasn't planning on explaining what was included in the quote until we asked why it was so expensive. It turned out he had added a protection plan, which we decided to opt out of. Once we opted out, his attitude completely changed. He went to the back to "check" the inventory, and suddenly, they were out of both the iPhone 16 Pro Max and the iPhone 16 Pro. I suggest walking 10 minutes over to the Apple Store on Michigan Avenue to upgrade your phone. The service there is incredible and 100 times better.

    At 5:40pm on Tuesday September 24, 2025 I walked into this At&t store. on 16 N. State St. After I…read moreentered I was loosely "greeted" by a young sales woman. I informed her that I was there to purchase a replacement set of Samsung galaxy earbuds, because I lost one from my current pair a few days ago. She immediately responded, "We don't sell those." I was confused, because I purchased the first pair from a Different AT&T store just a few weeks ago. She said "we only sell Airpods" and I replied, "You do not sell Samsung Products?" she said no instantly. Another sales person (possible shift Manager) who sitting at a station on the computer corrected her and said, "Yes we do sell those, but we do not currently have any in stock." I asked what they did have in stock and the first sales woman said "we only have the newest version the Pro 4's." I had no idea what that meant, but asked if they were Samsung earbuds and she said no, they are Airpods." Obviously confused, I informed her that I did not have an iPhone and did not think they would work. She replied, Sarcastically, " They work they connect via bluetooth" Which I clearly did not know. She vaguely waved her hand and under a breath said the earbud section is "over there" and I asked if I it was o.k. if I go over to look at what they had. Instead of walking me over she slowly trailed me to the station, and as soon as I started looking at the models on display, she LITERALLY, SLOWLY BACKED AWAY FROM ME AND WENT TO TALK TO A NEW CUSTOMER THAT ENTERED. She did not ask me if I had any questions, let me know that she would be right back like, HOMER SIMPSON STYLE BACKED OUT OF THE POINT OF SALE. After standing there for a few minutes reading the specs, I realized I could not in any good conscious buy anything from this location given the completely disrespectful and careless attempt at service despite the fact that I REALLY NEEDED to replace the earbuds. I began walking out and neither Saleswoman even addressed me or acknowledged that I was leaving as I walked past them both. Hands down WORST EXPERIENCE. I was a guaranteed sale, and most likely an upgraded sell at that. Two weeks prior at the first location I ended up buying a Watch and a new insurance plan for all of my devices literally because the salesman was INTERESTED in selling me things.

    AT&T Store

    AT&T Store

    (7 reviews)

    West Loop, Near West Side

    I walked into an otherwise empty AT&T store with a simple request: switch my business plan to a…read morepersonal one and upgrade my phone. Two hours later, after being told No more times than I counted, I walked out of the store with neither task accomplished. And as a permanent ex customer of AT&T. My representative, Isis, was not unpleasant. Neither was she remotely interested in my time or adequately trained. Every step of her 'process' took 10-15 minutes of keyboard clicks and silence. As we passed the 90-minute mark my frequent prompts about other obligations were ignored. Along the way: Can I pay a passed due balance by credit card? No. Can I pay by cash then? No. Can I upgrade my phone today? No, it's not here. Can I get trade-in value for my existing phones on a new contract, especially since I have upgrade policy through my business plan? No. Pay for the sales tax upfront and then pay 30 months of equipment leasing at full price. Can I put that sales tax now? Yes. I mean no, my computer isn't working. Can I order the phone in advance and come back when this process is a bit more organized? Yes. Give me a credit card. (?) Okay, can you run the credit card now? No. I need the last four digits of your Tax ID number. Can you get that off the business contract I came in here to adjust? No. Just shy of two hours later, I was gone. Empty handed, but with the lesson learned: AT&T hates hates HATES their business customers. Good riddance.

    Horrific customer service. I *attempted* to visit this store early Saturday afternoon. For some…read morereason the door was locked, although I could see a customer rep helping two customers. Strange, their hours were posted on the door and they were supposed to be open until 7:00. Ok... I tapped on the window to get the reps attention. She shot a look very plainly intended to let me know she was annoyed with my presence and then resumed ignoring me altogether. I stepped back, double checked the hours and looked to see if there was some handwritten note explaining they had to close early before tapping once more this time pointing to the hours. She yelled "WE'RE CLOSED" without offering any explanation whatsoever, let alone getting up to come to unlock the door and have the decency to address a long time customer. Now that I know how disrespectful staff is at this location I will avoid it altogether.

    Chicago Cellphone Repair - Battery Replacement

    Chicago Cellphone Repair

    (5 reviews)

    Pilsen

    They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

    Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.

    Verizon - mobilephones - Updated May 2026

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