Have to give a big thanks to Alex for his great customer service. I came in looking to upgrade my phone from the iphone 6 to the iphone 7. He told me about the trade-in promotion that was going on. He had great knowledge about the details of the deal and how much it would cost me. He also told me about how the jetblack version was on back-ordered and that it might take a few weeks for it to come in. I still decided on the jet black. Fast forward to today, I finally received my brand new iphone 7 in jet black, and brought it to the store to get it all set up. Once again, Alex did a great job and I can't be happier with the result. If you have any questions about your phone or upcoming new products, I would recommend Alex to be your guy. read more

This was probably by far the worst experience I have ever had at a T Mobile. On September 21 at 4:30 I was working with one of the female agents regarding a few questions about my account and she was extremely unhelpful and rude. I ended purchasing a case for my iPhone 16 pro because I needed it. She threw away the case and told me I didnt need and proceeded to tell me that i could switch carriers if I I didn't like the way I was treated. read more

This store goes above and beyond for customer service. Christina is incredible. She helped me locate an item and I greatly appreciate her amazing attitude and willingness to go that extra mile to make my day! Thank you for making T Mobile great! read more

This review is for the T Mobile phones overall. The phones that T mobile sells are not tested before they pass them on to the customer. The insurance service that T mobile sells is also a scam. Please be aware of this when they try to sell you on this. The insurance only covers the same model of the phone you bought. You will be stuck with the crappy device no matter how many times you call them. Essentially, they send you a refurbished phone that some other customer has had an issue with and you continue to have the same issues over and over. I am on phone #3 by the way. Read the product surveys for your phone online before you buy any crappy T mobile phone. Stay away from HTC. I have an HTC sensation that I paid $250 for and pay an additional $120 per month and I cannot tell you how many issues I had with it. Dying battery, Phone charge outlet was faulty, Phone restarting 4-5 times per day. This is what you can expect with a T mobile phone after 90 days when the handset is not "New" anymore. Your choices at that time are either to resign yourself to the phone, buy a new one or receive T mobile's sub standard phones from their insurance company for which you pay $10/month. read more

Customer service was awful. The guy that took care of us gave attitudes and made us felt unwelcoming.

I also like to give a big shoutout to Jamal for his excellent customer service at T-mobile this location. A couple of years ago, when I came here to change my phone to a smartphone, he took good care of me from the technical explanation to comparison among some smartphones. When I finally bought one, there was a bit of contractual technical problem during the course of activation, but he stayed longer than 8pm store close time and kept calling the customer service phone to get things straight. Two days later from my purchase, there was something I couldn't figure even after reading the manuals or looking up online, so I visited Jamal again, and he explained to me how to do that thing until I could understand. Clearly this didn't produce any revenue for him, but he went to extra miles for a confused customer like me. If you stop by this T-mobile store, I highly recommend you to interact with Jamal. You will experience what the pinnacle of customer service is like. read more

I just can't say enough positive things about my experience here last weekend. I wanted to upgrade my T-Mobile phone, as it was LONG overdue. So he boyfriends and I ducked in to this brand new shop. It is very clean, bright and modern inside. I was debating between a Samsung or a BlackBerry and thought I'd really done my research. Well, an employee named Viki came over and asked if I needed help. I asked her a few questions, she was VERY knowledgeable on each model, inside and out. I was impressed. I decided on a BlackBerry and went to the counter to purchase. Viki took care of EVERYTHING! Did you know- if you are in AAA, you get a 12% discount off your bill each month? Viki said so, and I love it. She took care of switching over all my info, set the date and time for me, recommended a slightly larger data card, printed off info for me, and told me what my new bill would be with my BlackBerry data plan + my new discount. She also made sure i knew that I had 14 days to bring the phone back if I wanted, what the parts warranty was, etc. If you have questions, need an upgrade, looking for accessories, want to find out more about T-Mobile- stop in here and see Viki! She will take very good care of you. Just when I think customer service is a lost art form.... thank you Viki! read more

I normally do not write negative reviews as there's no point to dwell, however, management should be made aware: Angel (nighttime manager) and Aireka showed me the worst customer service I have experienced EVER. I was a customer switching from Verizon to T-Mobile. After much confusion and miscommunication between the location in Michigan, where my father set the plan up, and this location, I was ensured I could walk into the greektown location to switch my number and get the new iphone. Upon walking in, all reps were busy except Aireka. She proceeded to tell me to wait a minute as she continued her conversation with her FRIEND/BABY DADDY (not a customer). After a while, another rep became available and offered to help. Turns out my name "Nicolette" was written as "Nicki" for an authorized user and I could not be helped. I asked to speak with the manager who had spoke for quite some time with the other T-Mobile location and my father earlier in the day in hopes they could help. Angel (Not the manager my father spoke to) told me nothing could be done. As I am having this frustrating conversation with Angel, Aireka proceeds to make snarky remarks and faces as she is laughing and making fun of me from 5' away. I proceeded to advise her that I do have eyes and can see her reactions. She proceed to tell me to "watch out because you don't want this coming at you." Nice. The blessing was EDDY who offered to do anything he could to help me afterwards. He was patient and managed to get the exact iphone I wanted on hold at a location nearby and preset everything for easy transfer. He was professional and understanding. Thank you Eddy!! read more

The service here is REALLY good. I came here one day to change my plan and get a new phone. I spent about an hour there but it wasn't painful at all because the guys who helped me were really nice and made it all so easy. They were also really knowledgeable about the services and phones so I had no trouble getting all the information I wanted. I had to come back the next day to finish up the change of plan and get my new phone, and I spent another hour there with the same guys. They were super busy and understaffed that time too but they were still super helpful and didn't brush off any customer that came in the store even though they had to make them wait. Verdict: service is superb. I've been to other T-Mobile stores and they were....meh. This one stands out. This one makes me proud to say yeah I have T-Mobile. read more

DARCEY, Supervisor? MGR? Executive director? SHOULD BE THE CEO!!!!!! Whoever DARCEY is IS FLAT OUT HANDS DOWN THE REASON IVE BEEN A T-Mobile Customer since 2004!!!! I had some serious issues with my first bill for all types of reasons . DARCEY went above and beyond to not only help me completely and then she was so customer concerned that she was politely asking me about "common issues " people have IN such a polite , slick way and I believe twice she identified yes I have these problems and she took care of them immediately. I don't care how much you people pay her, IT IS NOT ENOUGH!! I've been in sales 25 years and I've been on top everywhere and now I manage 18 phone sharks at one of the biggest car dealerships In Illinois, DARCEY blows anyone I've ever worked with. ,communicated with ect ect! AWAY!! She is a DIAMOND AND IF You don't know...NOW YOU KNOW!... .....TY AGAIN DARCEY.....KZ...Chicago read more

T mobile sucks now. Ever since they merged with sprint the service sucks. Dropped calls really bad internet service and if I'm in my house now it's it barely works. I used to love t mobile now I hate there service. I would not recommend t mobile to anybody now. It's sad. read more

Excellent Customer Service!! I always go to this T-mobile location because its near my home, they are always helpful and understand what you need, specially a guy called Jamal, every time I go he fix my cellphone problems, answer all my questions, explain me about my contract etc. Congratulations to him! If you need something about T mobile I recommend this location a lot! Alex P. read more

You ask me for a state issued ID. I gave you my "state issued" FOID. You can't accept it? Why? Because you don't know what a fucking state issued ID looks like other than a drivers license? Get real. read more

I came in here to upgrade my zack morris flip phone to a smart phone...so I was going to drop some cash. The guy helping me was going to check with his manager about pricing and on his way started to help some other girl who didn't know how to use her phone. Hmmmm let's see, help this girl learn how to play angry birds or sell a smart phone and get another 2 year contract?! Dude took way too long so I left and went elsewhere. Costco was much nicer and way more helpful than the douche bag at this place. Thanks for nothing! read more

The worst store ever. Slow as molasses. There are three folks behind the counter and ive been waiting in line for 40mins. They are still with the same customers. Horrible. read more

Location is severely understaffed. I attempted to purchase a phone from here twice and had to leave due to long wait times and lack of adequate staffing. Thankfully I was able to call T-Mobile directly and purchase the phone this way. read more

Excellent service. The three men working today were all very helpful and knowledgable. Usman assisted us and not only answered every question we had with clarity, he was patient, extremely personable, AND stayed 30 minutes after close time without making us feel rushed or uncomfortable. The supervisor was also extremely friendly and witty, and as a bonus, he allowed for us to park in the employee lot so we wouldn't have to pay for street parking! The only other employee that was present helped me find a case and probably unlocked and opened 20 cases without showing the slightest bit of annoyance. I will definitely be going to this location whenever I need to visit a Tmobile store. read more

I had issues with my phone and the SIM card, so I decided to go to this locale after poor experience with the South Loop store. It was like night-and-day. Walked into a store that was clean, bright, computers that were live, lots of phones to check out, and amazing customer service from a guy named Mike. He immediately came up to me and my friend and troubleshooted with my phone. While he wasn't able to fix the phone, he presented me with my best options under my current plan. He was very friendly and very professional. Would definitely go back to this spot for future business. read more

When I first walked in to pay my bill, the associate was pretty indifferent. BUT when I asked to look at a new phone, he started showing more enthusiasm. He was helpful and did transfer everything I needed from my old phone so I didn't have to do it myself. Parking lot in front is definitely a plus. read more

This is my first review and it's well worth the time. I love this store and wouldn't switch to another provider because of the customer service I have gotten here. Jamal is my rep who always takes care of my business account. He goes well beyond and makes sure to follow through from start to finish. I can stop by or call and he'll take care of my issue with customer service and call me back when it's all resolved. What's better than that? He's very knowledgeable and helpful...great person and great place. I love the phone and price as well. read more

No matter who is on duty, they always try to solve problems. I have had problems with hardware, and I have had problems with the call center but these folks help. TMolbile is getting ever worse with reception and this is not the in-store people's faults, so they have tried to compensate for TMobile corporate errors. I would love to leave TMobile. The staff here are the only reason I havent jumped to another company (it is always harder to move). I appreciate every time I come in to this store I am like ready to explode but these folks can find a way to correct mistakes. They need to reserve a few spots in their lot just for TMobile. Paint them bright pink. read more

After waiting in line for about an hour (55 minutes to be exact), I was going to miss my train so I literally set my phone on the counter and said "fix it" and ran out..... I went back in the next day at lunch (work in the west loop) and although they were unable to fix my phone (would not reboot) they requested a new one be overnighted to me. He advised it would be $20 as my phone was still under manf. warranty. I received a call today from the sales associate who advised the warranty had actually expired one week prior so of course I panicked thinking he was going to charge $300 to my bill for the new phone but he advised he found a better deal! $4 a month for 3 months for an "add on insurance" which is a new feature that just came out last week! Best tMobile store ever. I will enjoy my $12 replacement phone and will not download the Facebook App ever again (after all it is a waste of my time =)) read more

Not only have I had to go to this location multiple times for the same problem but every time I go there I get worse and worse customer service. No one knows what they're talking about and I still have the same problem I originally started with 3 visits ago. Just avoid this location by any means necessary and I can promise you you'll find better service at another location. read more

Whenever we get problem with a family account we get it resolved pretty fast. Usman in particular is very helpful and friendly

Came to migrate from old phone to a new one but staff only cared about selling a sim-card. I've asked questions but it was obvious they did not care to help. Very negative experience! Now I am having issues in importing my data from old phone to a new one. All COULD BE avoided IF staff was helpful and made suggestions that are necessary before activating a new phone. Won't recommend coming to that store if you need help. read more

I actually went out of my way to write this terrible review, so that already says something in itself. I went to this particular T-Mobile store last night with the intention of purchasing a phone on the spot. I waited patiently while one of the two people working assisted someone else. After about an hour I finally just walked out. Never have I been completely ignored for an entire hour. Anywhere. The guy made no attempt to even once ask if I needed anything, and at one point he pulled out his own phone and started showing something to the guy he was servicing (I'm assuming it was something like "hey bro let me show you this cool app I just uploaded while I ignore these people that have been waiting an hour). They basically lost out on someone who was ready to give them business because of their horrible customer service. Did you think I was just hanging around the store because I love looking at the expensive range of phones you have to offer? JUST AWFUL read more

I went to android training at this location. The guys were super nice and very helpful, but most important thing was very patient. There was only 3 of us so we got individalized attention. They offered starbucks coffee and pastries which was a nice touch. I reallyl like the custumber service with t-mobile read more

Everyone was extremely helpful! The manager, Mary and a sales associate, Eddy, both went above and beyond for me.

The Halsted store is close to me. They have a new manager at the store. This big guy is the pits. He does not have any of the customer service skills that David and Jamal had. They disappeared right after he got got there. They gave the kind of service that kept you coming back. I ended up getting three more lines added for my family members because of good customer service. Now I'm down to one line and looking for another carrier. He has very little knowledge of t mobile products, so when the other employees ask for help the customer ends up at a dead end. All I hear now is no, no, no, can't do that, I don't know how to do that, I tried it's not working, the system is not working right today. How about a new phone? Well, I have only had my phone six weeks. The system worked fine before he got there. Why get a new phone to go with poor customer service, reception and dropped calls? Get a new manager and the old crew back! read more