They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.

Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

Tmobile has a great service for a great deal. The best part for me is that on most airlines Tmobile…read morehas free internet during flight! The store in is the heart of downtown and the red line CTA is right on the same street on the left out of the store. The biggest problem for me it's slow in Chicago for m for some reason.

I had an iPad that stopped working after three years. I first tried going through Apple and even…read morehad an appointment at Best Buy, but I was told I should either buy a new iPad or get a credit with Apple. I remembered using uBreakiFix before for other devices, so I decided to give them a try before making a big purchase. They quickly checked my iPad and confirmed it was charging properly. A week later, my iPad was fully repaired at a very reasonable price! I'm so excited to have my "baby" back, and uBreakiFix will always have my business from now on. Their repairs come with a one-year warranty, and their customer service is always top-notch. Highly recommend!

I paid approximately $200 to have my phone's screen repaired on Friday. The repair failed almost…read moreimmediately. Right after I got the phone back, the physical buttons were not pressing or functioning properly--an issue that did not exist before the repair. Shortly after that, the replacement display catastrophically failed: the screen became badly discolored with a large black/dead area across the upper portion, making the phone essentially unusable. When I returned to have this addressed under warranty, I was told a very minor scratch on the device was the cause and that the repair would not be covered. The physical condition of the phone does not show any major impact damage proportional to a complete display failure, and I have photographs documenting both the failure and the minor mark that was cited. My interactions with Andrew and Rick made this worse. Both were dismissive and unhelpful, and rather than addressing that a newly installed screen failed within days, the focus seemed to be on finding a reason to deny responsibility. I'm requesting a full refund and would not use this location again.

SCAM!!!! I have been waiting for well over a month for payment. I sent my old phone to them and…read morethey have received it but refuse to pay me for my phone or send my phone back and they are now ignoring all communication from me .. don't let them scam you

Do NOT use this company!!!! I have actually filed a complaint with the BBB and they never responded…read moreto them either. They quoted me $140 for my broken iphone back at the beginning of June and I still have not received a payment. I am considering taking them to small claims court. It will be worth the small amount of money to file a claim with the courts to make sure they stop scamming people!!

These guys are wizards. Getting a straight answer/deal from mobile carriers (VERIZON) is like…read moreasking spider monkeys to do fractions, and these guys cut through their bullshit like a samurai sword. The owner was on the phone with Verizon on my behalf for hours to get my old phone number back and I can't say anyone at a phone store has ever done that for me before. They also know all the deals and hookups and help you out with getting the best ones. Super helpful, super honest, super well stocked mobile ninjas. Also you can pay your bill in store if you want.

Great place for any phone service, I highly recommend this place. I will definitely be back for…read moreother services

Brought my PS5 to get an upgraded/expanded hard drive. They struggled because of bad parts but they…read morecontinued to persist ordering the part three times until it worked. I couldn't be happier with the service and would highly recommend Device Fix!!!

Jordan walked me through me the process of getting my iPhone 14 Pro Max repaired and made it so…read morestress-free. My friend recommended Device fix because he had gotten stuff repaired there. I agree with most reviewers that they are very personable and wanting to help. They did an amazing job and pretty much brought my phone back to life. I am so happy and I will be making this my go to location when I need a repair. Also, I must say the location is really awesome while I waited for my Repair my son and I enjoyed playing the arcade video game.

Not helpful customer service, incompetence and lying agent regarding promotions and charges. Go…read morewith att.

The staffs in this location does not follow their procedure they will not make call to customer…read moreservice they are very lazy, especially the lady manager. It was not that respectful. T-Mobile has my last name wrong and I presented ID and she will not call customer service she asked us to go B home and change it.

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!