This location: I appreciated Soledad keeping it real with us and not trying to pressure us into buying something we didn't want just to make a sale. She was honest, friendly and quick to help us find phones we could afford and suited our needs. T-mobile in general: Can't really compare it to other providers as I've had T-mobile as long as I can remember. But they rarely have any deals, especially not for existing customers. And they really don't care if you threaten to go to another company. It's basically their way or the high way, no room for negotiation. Buy the phones and the plans as they have it or don't. Reception is standard except when you go into the boonies. My cell doesn't work in Indiana, Mississippi or Southern Illinois. If I wasn't so sure I would have the same issues elsewhere, and if I wasn't so lazy to make a change, I would try a different company. At least my experience getting a new phone was decent at this location. Thanks Soledad! read more

This location is as unhelpful as it is unfriendly. Yusef is at the top of that list. I would check out the Hyde Park or Lincoln Park locations. At Hyde park I was greeted at the door, welcomed in, the entire environment was a shift of professionalism. My sister had no problem doing hers in Lincoln park and actually had their rep offering us help because of the lack of assistance we were getting at our location. At Roosevelt, Yusef, who helped my family, had attitude from the start, walked away multiple times while our process was still unfinished (he didn't want to stand with our group so he'd go hangout with the store manager and other employees and we'd have to call him back over to keep going, it wasn't to help another guest which would have been more understandable than just socializing when he had a customer), and ultimately he could not figure out how to return my phone so I left the store with 2 phones and had to come back the next day. The store manager, who was there both days, and who Yusef kept walking away to chat with, never stepped in to offer any assistance with my family. Between the gossip she was hearing from Yusef, and seeing my family get increasingly distressed after having been there 3 hours, a manager making face might have been a good impression. Really really poor customer service, which is really I guess mostly what they are there for, since they require you to do everything in store yourself through the T-Life app. read more

Not helpful customer service, incompetence and lying agent regarding promotions and charges.

T-Mobile has the worst customer service! I do not recommend that anyone use this service. The best customer service you will ever receive from T-Mobile is BEFORE you become their customer. Once they have your money, the only accountability will be on you to make sure YOU meet their contractual obligations and expectations. I have been waiting 8 months for T-Mobile to unlock a FULLY paid for phone. Patronize this company at your own risk! read more

Great employees courteous and don't know the phrase '' we don't do that '' Pleasure to visit

I'm at this t mobil right now, Victor is helping my sister with her new cellphone, she's getting it activated at this t mobil. Victor is doing a very good job making my sister happy with her new cellphone. That's makes me happy as her sister. read more

shaniya harris is a star employee!!! she helped me with my hacked samsung galaxy after the tmobile on halsted was too careless and disinterested to help me at all! shaniya spent a good half hour loading mcafree and going over security breaches and making sure every aspect of my phone was solid! she went above and beyong to make sure i was ok and felt secure that future attacks will be averted. i have been attacked 4 times in 2 years, cancelling credit cards and changing bank accounts. shaniya took my matters seriously and professionally. i cannot commend her enough. i think you should recognize her with a gold star! every store staff should be as cordial and professional. excellent representation shaniya harris!!! read more

Had a really really good experience switching carriers. The guy I spoke with was patient and well informed. I feel stupid reviewing a cell phone store but Gordon F-ing killed it. read more

I went here to fix a mistake that was made by the folks when calling TMobile customer service. Long story short, I needed to send back 2 SIM cards. The phone reps told me I could return to the store though apparently I was supposed to mail back in. The rep at TMobile (cannot remember exact name but started with a T and had a z in it) helped me out! He called TMobile customer service for me to explain the situation and got it all resolved. He even did this after I left, as I had to go pick up my dog in time before the daycare closed. It was not his fault (nor the store's fault), but he totally resolved the problem for me and went out of his way to do so. I don't know many people that would call the customer service line for you, especially when there is no sale in it for them. read more

Ahh....cell phone stores. Yet another lie, yet another rip off. They say they must have told me about the $200 cancellation fee on my "contract". Well, they didn't, and instead they insist they did, and "why yes sir, we can get the contract, oh...sorry its at the storage facility, we'll have it in 7-10 business days." I'm sure it'll come back with some tiny lettering mentioning a $200 cancellation fee for my "contract" that gives me nothing, no phone, no discounts, just phone service. Oh well, I recommend going someplace else where they don't mislead the customers and lie afterwards. Oh, and to add insult to injury when I got this contract (I had been on pay as you go for years) the woman said I was using nearly 5 gigs a month. I doubted this, but got the 5 gig a month data plan to see what I was using after a few months. 0.51 gigs a month. Lie often? oh yes. addendum. So, they called me back, turns out I didn't sign s*&t. The guys working there just lied to me. The manager was very very apologetic but she should be, her employees treated me like an idiot and it turned out I was actually ripped off. Again, 1 star because they aren't flesh eating zombies. Otherwise it'd be zero. read more

I wish I could give them zero stars. My bf and I went to get him a new phone bc he was due for an upgrade anyways... They ended up charging us 329.99 with a 50$ rebate for the new Samsung galaxy s3. I find out later that day that the phone was on sale with full upgrade at target and bestbuy mobile. Of course I go back to this store the next day to try to get my money back, but they say they can't price match at all. And that I have to wait on the phone for the loyalty dept to "try" to get a credit back or something. It's absolutely ridiculous that they will not want to keep the sale at their store... Their service sucks!!!! I feel jipped and they won't do anything to make me happy. Whatever happened to putting the customer first? I understand there may be situations where the customer may be wrong, but come on! It is absolutely reasonable to ask for a refund if they are selling it way cheaper at an authorized "t-mobile" dealer!!!!!! Now I gotta wait on the phone for god knows who long and attempt to get my money back!!!! T-mobile, you suck!!!! read more

Although the employees were friendly they didn't want to service me properly because it was close to closing time I'm getting an $800 phone and they didn't want to transfer my photos to the new device. Telling me they can't stay an extra 30 mins after closing to help me. I wished I had went to the wicker park location they were wonderful with my last upgrade. I didn't appreciate being told they couldn't stay and properly service me. I will not go back there in the future. read more

I wont strp foot in this place . I went in for help and it was like a play ground . My phone was locked and the rep said he could not help me because it might be stolen !!! Are you kidding me ??? I been with T mobile for 10 yrs and thats the thanks and help i get. He could have called me on my phone check my I.D and verified my account and tried to help me instead I get insulted . The manager on site was no help either she looked like she was too busy . Never Ever again will i step foot on Roosevelt for Help . read more

My experience in the store was horrible. I went in hoping to get information about how to stop my apps from crashing and the worker helping me did nothing to help. He said there was no storage on my phone which I understand but when he said he would help me he ended up deleting apps I use everyday like Instagram and Twitter. Before he deleted them I told them if he deleted them he wouldn't be able to redownload them. He ignored me completely and talked down to me because I am a young woman. I asked him if I was out of luck or not because I wanted the apps on my phone. He told me that I would be leaving the store with the apps on my phone but here I am at home without the apps on my phone. I am still not able to download any apps, take photos, and my apps are still crashing. I left the store with more problems than I came to the store with. I will never be going back to this store. The worker also did not make any eye contact with me the entire time and he was texting on his personal phone while I was standing there waiting for him to help. read more

We bought 2 HTC Sensations with my wife from this store back in 2011 summer and both phones ended up having a lot of defects. We changed one of them with another HTC Sensation but after a week same problems occured. I went online and checked forums to see whether these problems are common for other HTC Sensation users and apparently most of them were not. Obviously this store sold us defective phones and when I called the T-mobile customer service they suggested me to contact HTC directly (even though it hadn't been more than 3 weeks since we bought them) and they didn't offer any change or refund. I mean, how can both phones (3 phones) have that many problems in only 3 weeks? There is something funky about this store. read more

These people refused to activate LTE on my Moto G 3rd Gen (bought at Best Buy). They claimed it couldn't be done - even though the phone was listed as compatible in their BYOD (Bring Your Own Device) website. Both the employee and the supervisor claimed it couldn't be done: "We've never seen one of these come up LTE, and see all about it in Google. You need to buy phones from T-Mobile for it to work right." It was only on 3G. Well, I got the phone home and in about 15 minutes of poking around the menus in the phone, I found a setting under Cellular Network that allowed me to select LTE (it was set to 3G) and then it came up right!! THE PEOPLE AT THIS STORE ARE STRAIGHT UP A**HOLES! read more

I recently had a pleasant customer experience with Javier C. He was courteous, knowledgeable, and quick. Ask for him when you visit this store. read more

AVOID this T mobile if Sharah Curry is the only manager available. I went into the store 2 weeks ago to open a new account. There was only 2 people there, the "manager" and a rep. The Rep who opened my account didn't give me her undivided attention because she kept stepping away to assist "the manager" with her customer. I had a question about my plan and traveling and the rep had to call someone on her cell phone to ask them the answer. I don't understand why she couldn't just ask Sharrah. More than once she stopped to assist her on the computer next to us. Had it not been for the great deal I received I would have left the store. Who wants to do business where the manager doesn't know anything?? Love T mobile but not the leaders. read more