Thomas worked on Labor Day! He fixed my internet quickly and efficiently…read more He was helpful also setting up my televisions so they had internet. 5 stars

Thomas from Zentro came by to help install my WiFi. He was a great help! He was efficient and…read moreinformative!

I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

The price they quote is NOT the price they charge, constant price slamming, completely garbled…read morelanguage for billing deliberately designed to obscure what they are doing. It's illegal, but good luck finding the time to fight it, just skip this company. Under NO circumstances should you set up Auto-Pay, they 100% will massively overcharge and double bill you. I was never on the phone with customer service for less than an hour. The customer service people were polite enough, the technician that came to run the wire was courteous, effecient and professional, but the corporate policy means they WILL rip you off. TERRIBLE COMPANY.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible EDIT: I saw their automated response and reached out. No one responded in five days! EDIT 2: you also can't message them! the respond to message link doesn't work lmaoooooooo y'all are terrible

This is a company owned store and as such, it's a great location to take care of anything you might…read moreneed that a non-corporate owned store wouldn't be able to help you with. The environment is very relaxing and well lit making shopping here a breeze. Staff is friendly and knowledgeable. Honestly, it's a really well put together store! This is my go to place for bill payments and or making a purchase for a new stereo system to enhance the quality of my music. I truly am beyond grateful to Walter Werizoh (spelling?) Who helped me by giving me a discount on a brand new wifi blue tooth enabled new stereo. I had left mine behind this early afternoon In my uber and the driver would not respond to my numerous calls so another passenger stole my stereo system that I'd forgotten and Walter here was beyond kind. When I had originally come here in the summer to purchase my first one again I was given quality time by my first customer service representative and he had also taken great pains in teaching me how to understand and use my new stereo system so I would leave with complete understanding and confidence on how to use this stereo device. They dont offer a warranty or insurance for stereo devices so if it's lost or stolen Verizon can't offer you a replacement but I'm so deeply grateful to Walter today for making it possible for me to buy a new one. This location has attentive and super friendly representatives and I've always been treated with kindness and respect. Thanks again for helping me today I'm truly grateful to all of your staff! Second time there and both times Majin was of great help. Check it out and ask for him...you won't regret it! I could not be happier with the customer service of this place, just an all around amazing experience. Special mention to Ben Gilbreath who really helped walk my through my new phone. I seriously recommend this location.

I have been having issues with my cell phone for a few days now, while one other location turned me…read moreaway. I happen to walk in today into this Verizon location. I was quickly taken care of by employee Tyson, he quickly diagnose the problem fixed it corrected it, and I was back out the door in less than 5 minutes! Tyson was very professional, courteous, knowledgeable, and efficient. Promote this employee, give him a bonus or at least give him an employee of the month award. Yaaaay. Thanks a million Tyson!!!

I have been with AT&T for over 40 years; with landlines, internet and wireless. Up until several…read moremonths ago I had been receiving tolerable service. All of a sudden my internet and wireless greatly degraded so I am getting less the dial-up speed. I have had about 8 sevice technicians to my home but they are unable to restore my service to acceptable speed. I should be getting around 6Mbps but am getting less then 1 Mbps. I am paying about $113.00 dollars for wireless and about $60.00 for internet. I am now considering switching to Comcast!! Readers beware of AT&T

AT&T, you should do better. Mine and my neighbor's internet service has been out for 2.5 days now…read moreand we're looking for at least one more day. You know what the problem is and where it is. You tell me you don't have access to the hub that needs service. Why would you put a hub somewhere you can't access? Please fix your problem. Poor service.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

Live in Berwyn, IL. and service has been great. Have had their service now for over 10 years and…read morehave never had any problems with the internet service that Mc.Net provides. They use ATT router but provide the service to me with 15mbps speeds and has been very consistent and has provided me with all the bandwidth that I have needed since being with them. They also provide various speeds at different prices from $39.95 to $99.95. Not sure how I found them and that they provided service here but am very glad that I did. I would highly recommend anyone looking for good, dependable home internet service in the Chicago area. Though based in McHenry, they are able to provide service in a nearby Western suburb of Chicago and you might find it worth seeing if they provide service near you.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Recent former customer here. I really debated whether or not to post a review because their…read morelast/current technician assisting me (shout out to Jack) was top notch all the way. But one person giving quality support for less than 12 months after terrible service for about 5(?) years...well, you do the math. Two things people need to know: 1) The support number is routed to the personal cell phone of whichever tech is on call. Before I realized this, I called around 7am and woke up whoever that dude was (not Jack) because the WiFi had been down for the past 12-ish hours. He was pissed and tried to hide his anger as he told me I'd just have to wait for it stop raining...as if it was my fault that the company has a call forwarding arrangement. The support arrangement eventually just turned into my texting Jack directly...which meant having to consider if I'm interrupting the man's day off, vacation, etc. Texting somebody's personal cell is not the way to run a business. 2) Literally every time it rains the service goes out. I don't mean thunderstorms. I mean the lightest light drizzle that you don't need an umbrella for. And it's far more frequent than it should be. No one should have to wonder if they're going to have service today because it's overcast, it's ridiculous. Over the past month, I can count at least 3 times, back to back, when it rained for about 1-2 hours and service wasn't restored for 12-24+ hours later, and that's no exaggeration. At the very least, it'd be nice if they offered some form of compensation off the bill, but nah. My last correspondence with Jack was his letting me know when they'd have service restored (30 hours dark on this incident), and he informed me that they'd be spending this month upgrading their equipment to stop this from happening. By then, my wife and I had already decided to make the switch to Astound. Also, 30 days of being expected to roll the dice? Yeah, no. It's a dark and drizzly morning while I'm writing this review and I'm 99% certain that I wouldn't be online right now had I not made that change. Good luck with that upgrade, guys.

I work for a small independent flower shop in the loop and one of our POS computers wasn't…read moreconnecting to the network. I sent them an e-mail in the morning explaining our problem, and that afternoon they sent a really friendly knowledgeable guy over (Johnny, I believe?) who fixed our network card, got rid of a virus, and updated our software. To top it off, when we they sent us the bill it was actually LESS then we thought it would be! Highly recommended if you're downtown. I love MacMD for my home computers, and this place is just as great for PCs.

These guys are very good at what they do. I have used their services several times for problems…read moreranging from hardware/software troubleshooting to virus removal. They also wired my entire house for internet. IT techs are punctual and very knowledgeable. They leave me with a good sense of confidence. I would recommend techitfast to anybody looking for efficient and quality service. thumbs up.