Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

Not helpful customer service, incompetence and lying agent regarding promotions and charges.read more

This was probably by far the worst experience I have ever had at a T Mobile. On September 21 at…read more4:30 I was working with one of the female agents regarding a few questions about my account and she was extremely unhelpful and rude. I ended purchasing a case for my iPhone 16 pro because I needed it. She threw away the case and told me I didnt need and proceeded to tell me that i could switch carriers if I I didn't like the way I was treated.

This store goes above and beyond for customer service. Christina is incredible. She helped me…read morelocate an item and I greatly appreciate her amazing attitude and willingness to go that extra mile to make my day! Thank you for making T Mobile great!

No urgency. Basically no employees. I went in to just get a screen protector and no one helped me…read morefor 20 minutes so I left.

No urgency here, dont expect them to muti task or go out of their way to help you. Unless they know…read morethey are making a sale from you. Kiosk hasn't worked for 3 plus months.

I had an iPad that stopped working after three years. I first tried going through Apple and even…read morehad an appointment at Best Buy, but I was told I should either buy a new iPad or get a credit with Apple. I remembered using uBreakiFix before for other devices, so I decided to give them a try before making a big purchase. They quickly checked my iPad and confirmed it was charging properly. A week later, my iPad was fully repaired at a very reasonable price! I'm so excited to have my "baby" back, and uBreakiFix will always have my business from now on. Their repairs come with a one-year warranty, and their customer service is always top-notch. Highly recommend!

My computer's hard drive ran out of space & I did all I could to make room, but it kept filling up…read more Something called the Capabilities Access Manager had created a 160GB file of junk. I couldn't get rid of it, so I took it to a UbreakIfix on Chicago Ave in Chicago. I also had a problem with my page layout; words were pressing together and overlapping. They kept my computer overnight. I picked it up, they got rid of that file, and I had my HD space back!! I was pleased until I tried to do other stuff. I couldn't get into my settings to change the video. I took it back, they kept it 2 days, claimed they fixed it, but they didn't. It would take too long to tell you the two weeks of Hell I went through. I found out from my Google Artificial Intelligence that they fixed the first issue, but created many more by corrupting the Capabilities Access Manager program in Windows, which controls permissions and related settings. Every time I went to a website, I would always get a pop-up asking if it was OK. I couldn't get into my permissions to change it from ASK to ALLOW. Every time I tried to go to settings & change permissions, I was kicked out. This went on for 2 weeks. After hours of dealing with AI, we finally went in and deleted and rebuilt the CAM svc. I FIXED IT!!! Well, AI fixed it. I tried calling their home office to complain & I got some clown at Asurion who refused to even pay any attention because, according to him, UbreakIfix was a totally different company. I tried telling him Asurion OWNED them & he rejected that and claimed that was not true & there was nothing he could do. Finally, I tracked down a Florida location and called, but got a lady from the Philippines on the phone. She took my call, was very nice, and told me there was nothing she could do but would have someone call me. The next day, I got a lady on the phone, and I explained all the trouble. She offered me a refund of my $100. I told her I wanted $50. They did solve one problem, but I'll be damned if they get to keep all of it. So, I'm waiting on my $50. I hated the service, but the response after I finally got someone other than an idiot on the phone, who didn't even know who he worked for, was reasonable. The reason I went to them is that they had fixed a phone for me. I say use them at your own risk. The corporate customer service person in America did her job. She listened, apologized, and offered a solution. I was not pleased with the people in the store on Chicago. They lied to me and told me they had fixed the problems they caused and they didn't. That is unacceptable.

Ken was very receptive and helpful in resolving my issue Admits closing time closely approaching…read more We were able to get my phone fixed within moments and I was able to get back to my day without delay. Very chill and helpful employees

Jordan the store manager and Ryan helped me were amazing! After having a negative experience at the…read morestate street store I headed here where they thoroughly explained my plan and the options I had from there. Clearly trying to sincerely help me and not sell me on something or anything like that. Would definitely recommend this location to people. Than you again! -Caroline F

Stopped by to upgrade my phone yesterday after work (which is right around the corner from my…read moreoffice building). So automatically I was happy on that. BUT, The customer service was outstanding - my Solutions Specialist Mario Rocha worked with me in all ways to get the deal on my plan, upgrade to my new phone along with any extra's that I needed. His customer service skills are excellent and his knowledge of Verizon products are spot on. This was my second trip to this store within two weeks, earlier I had dealt with Mario when I needed to add my company discount to my Verizon account. And I was hoping to have gotten him again when i went yesterday. Thank you Verizon and Thank You Mario.

Verizon is trusted for good service all over the world so I give it credit for that. It's just the…read moremonthly fee is a bit pricey at around $80 per month plus tax before add ons like. Netflix and travel pass, etc. It's in the heart of downtown on State and Monroe streets and CTA subway or L train red line is super close on the same block right outside to the left. The security guard is a nice person.

Don't waste your time at this store!!!!!!…read more My brother and I went in to upgrade our iPhones to the iPhone 16. Initially, Erick said they had the colors and models we wanted (iPhone 16 Pro Max and iPhone 16 Pro) in stock. However, everything changed when we started reviewing the quotes. First of all, he wasn't planning on explaining what was included in the quote until we asked why it was so expensive. It turned out he had added a protection plan, which we decided to opt out of. Once we opted out, his attitude completely changed. He went to the back to "check" the inventory, and suddenly, they were out of both the iPhone 16 Pro Max and the iPhone 16 Pro. I suggest walking 10 minutes over to the Apple Store on Michigan Avenue to upgrade your phone. The service there is incredible and 100 times better.

At 5:40pm on Tuesday September 24, 2025 I walked into this At&t store. on 16 N. State St. After I…read moreentered I was loosely "greeted" by a young sales woman. I informed her that I was there to purchase a replacement set of Samsung galaxy earbuds, because I lost one from my current pair a few days ago. She immediately responded, "We don't sell those." I was confused, because I purchased the first pair from a Different AT&T store just a few weeks ago. She said "we only sell Airpods" and I replied, "You do not sell Samsung Products?" she said no instantly. Another sales person (possible shift Manager) who sitting at a station on the computer corrected her and said, "Yes we do sell those, but we do not currently have any in stock." I asked what they did have in stock and the first sales woman said "we only have the newest version the Pro 4's." I had no idea what that meant, but asked if they were Samsung earbuds and she said no, they are Airpods." Obviously confused, I informed her that I did not have an iPhone and did not think they would work. She replied, Sarcastically, " They work they connect via bluetooth" Which I clearly did not know. She vaguely waved her hand and under a breath said the earbud section is "over there" and I asked if I it was o.k. if I go over to look at what they had. Instead of walking me over she slowly trailed me to the station, and as soon as I started looking at the models on display, she LITERALLY, SLOWLY BACKED AWAY FROM ME AND WENT TO TALK TO A NEW CUSTOMER THAT ENTERED. She did not ask me if I had any questions, let me know that she would be right back like, HOMER SIMPSON STYLE BACKED OUT OF THE POINT OF SALE. After standing there for a few minutes reading the specs, I realized I could not in any good conscious buy anything from this location given the completely disrespectful and careless attempt at service despite the fact that I REALLY NEEDED to replace the earbuds. I began walking out and neither Saleswoman even addressed me or acknowledged that I was leaving as I walked past them both. Hands down WORST EXPERIENCE. I was a guaranteed sale, and most likely an upgraded sell at that. Two weeks prior at the first location I ended up buying a Watch and a new insurance plan for all of my devices literally because the salesman was INTERESTED in selling me things.

Had an issue that I spend hours on the phone the night before and could not get the issue resolved…read more Went into the store and the associate took the time to help me and even called Apple for additional assistance. The issue was resolved at the store. Great customer service.

This is not about this store, it is about AT&T. Customers stay away! Once you have ATT, you will…read morehave the worst customer service in the business. We have tried multiple times to get a phone line fixed, and they never show up (wasted days waiting). That is after multiple calls that take hours. They continue to bill us and we have not had service for months. They are scammers. Stay away.

They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.