Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have 1GB speed and it's amazing for just $66/month plus free phone service for 1 year. read more

Xfinity - Internet Service Providers Near Me - Chicago, Illinois

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better deals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period. read more

I pay almost $300 a month for gold standard service and Chicago Sports Network isn't included, but I can pay an additional $100 for some regional sports package Mohammad said on the text app, which took forever. Just terrible service and terrible app. Need to find other cable options and cut the cord! read more

Xfinity is the worst company to deal with if everything is not perfect. There is no customer service for TV/streaming or internet and the stores will not help unless you purchased from them. Online "service" is mostly AI mascarading as a live support. They have no desire to support or back their products. read more

Horrible horrible internet. No one at Xfinity cares. There are many other options - TAKE THEM. Look at all the ONE STAR ratings. It speaks clearly that the service is horrible. We all talk to our neighbors. Our block club here in Chicago on the Northside now has 14 homes that have found another internet provider. All the major internet providers in Chicago will give you incentives to change from Xfinity and the costs are well worth the switch. read more

Xfinity is a huge rip off. I pay over $250 per month for cable internet and security. It came time to replace my sensors for my alarm system and they want to charge me $20 per sensor. Thats $80 for 4. They tell me Im a Diamond member and i have been with thrm over 30, ok so what does that get me?? $80 for 4 sensors, they can keep their Diamond status and the crappy offerings too. I dont want to win a trip to a sport event or save money on a smart watch, i would rather have money taken off my bill or free sensors. Thats worth something read more

Worst mobile company I've heard of. Their promotions are sneaky and they're the ultimate gaslighters with outsourced customer service when you dont hit the right calling times. Stay away, it is better if you pay a little bit more to other companies. read more

Once Was The Best Internet Service, But Customer service Now Is Unreachable, If Your Service Is Offline Or Interrupted, You Only Have The Xfinity Assistant, Which Is Very Rude ! read more

As soon as fiber is available in my neighborhood-I am done. $70 for internet only and it's not the fastest speed. I NEVER get 4G. The people at the store said "we cannot do anything about pricing". Uh huh.... read more

The worst company for home internet and especially mobile. They are selling you services in a cheap price and you receive a different bill as the agents only try to make the sale so they can make a commission. No cotrol whatsoever and not responsive. Not even their supervisors who have continuously made mistakes and promises that have not been applied. I recommend to contact the FCC ( Federal Communications Commission) and they can sort the issues for you. Worst customer support ever!!!!! read more

What's $144 to a business when you've given them 10k over the years?! Apparently, everything, because they will not reimburse you even when they stuff hidden fees in their contracts. And how do I say this......I will never ever use Xfinity again. I have been a customer on and off since 2019. This past year, I signed a 2 year contract and if you end your contract early, you are charged $10 every month. So I ended mine 11 months early and was charged $144. Even though I've given them 10k in business over the years. I went to the store where they had 6 people standing around doing nothing, talked to someone who said, "Have you tried calling customer service..." Hmmm, no, I haven't, that's why I am here. Then I spoke to someone whom I couldn't understand on the phone, got on the phone with a great customer service rep who escalated the issue to his manager. However, in trying, his manager, Henry, did absolutely nothing, didn't help at all in trying to remove that cost. I couldn't even imagine running a company this way.... read more

X finity Now has been charging me for 9months for services i cancelled 9 months ago. It is impossible to reach anyone who handle NOW tv / mobile. One phone number gets you to NOW internet, but nothing will get you to tv. mobile. I have called , chatted and visited stores. I am writing letters to the FCC and BBB. I have tried everything and nothing gets me to the right people.I keep getting tranferred when agents reaize they cant help . Then finally I am hung upon when I get the robot voice lady and I say No to a chat link. Been there done that. IT may be cheap but avoid xfinity NOW at all costs . trust me . They owe me 300$= Stay away!!! read more

I have had Xfinity/comcast for. 9 years and previously recommended it to friends/neighbors moving into my neighborhood in chicago (Ukrainian village/wicker park) But how to really judge a company is how they handle problems when they occur and the last 6 months have been disastrous. Intermittent service breakdowns, repairmen scheduled and then no shows/ cancellations/ only being able to talk with xfinity bots- nevera human being/ finally actually talked with a lady- in Philippines- I explained my service would work for a period of time then not work. On-off-on-off ...I told her it was getting worse- instead of intermittent outages there were intermittent periods when it would actually work. My one and only daughter who l raised as a single parent after her mother died when she was 14 was getting married Nov 8 and I had sisters from west coast, relatives and nephew from Spain who were staying with me. of course during the wedding week xfinity was AWOL I attempted to switch companies only to be told they didn't service my specific address. No internet service for the extended wedding party and inability to talk with a real human being to remedy the problem. Me Yelling I want a supervisor, or a live person, etc ****** had no effect , yelling at a bot is the hight of stupidity. But given the circumstances I just lost it. We have exchanged ma bell for satan. Almost. read more

Horrible customer service!! When you call to close your account, they increase prices every year charge hundreds dollars when you want to close your account. I DO NOT RECOMMEND XFINITY read more

We had an appointment today between 8:00 a.m. and 10:00 a.m. no call no show. Contacted the service guy he says he'll be there within a half an hour again it's another hour and a half later still no show. That's what you can expect when you get the bundle package from Xfinity! read more

Xfinity - It would be nice to have a company keep their word when they say they're going to be there. - Internet Service Providers Near Me - Chicago, Illinois

Xfinity customer service is AWEFUL. I have been trying to cancel my internet for over 3 months. Every time I called, I was told it would be canceled and I would be refunded for charges to my account after my 1st request. IT DID NOT HAPPEN! I am now with Tmobile and am very happy with my service. read more

This company is NOT for humans. I am a person that does not compute. So I am calling on the phone assuming it's still legal. And never ever get to speak to a person. It's not normal! In the meantime for third day there is no internet. read more

Canceled in December, and installed new internet after raising the price, said there is 150$ cancelation fees, because i am under contract, i said if it is a contract how you can raise the price from 60 to 90$ So they said they waived the fees, opened ticket about it, and said on text messages case closed regarding your credit escalation, no further action needed, 3 months later got a text on that my xfinity account placed for initial collection with January unpaid bill, and cancellation fees, they supposed to give me credit back for September not using the whole month service, instead charged me extra month and cancelation fees, talked to the agent again , gave them my ticket number, they said they where sorry they will waive the collection again and gave me the collection number to talk to them to remove it from my account, called and they said nothing they can do i have to pay, please be careful, don't go with them , they lies and overcharge , if they told me from the bugging that i had cancelation fees to pay i could sold my contract to T-mobile after switching to them , because they asked me about it and told them i don't owe anything. read more

See all

Truly a company that has so little competition that customer service is not a concern. Calls to customer service just cycle you through menus that ultimately lead to A1 generated helps topics. Going into the store is even worse. No matter what you need, they turn it into a used car sales experience. Also, you have to watch your account carefully because prices will jump up without warning and you have to go to a store and negotiate them back down. If you don't already have yourself wrapped up in this company, run away. read more

Xumo TV is the worst streaming platform ever. It freezes in midstream, broadcasts in Spanish even if you haven't requested a language translation. I give it a big ZERO for quality and reliability. PLUTO is by far superior. Avoid Xumo at all possible cost. read more

I live in the Arlington Heights and I have had a ridiculous number of internet outages. I moved in November and it has probably been at least 11 - 15 outages, likely more. Their promise of a 99.9% reliability uptime is crock of crap. read more

I was trying to activate my infinity account today and it is possibly the worst customer service in my life. I first had to nagavate a confusing automated telephone system. It took 4 calls to actually get to an agent. That was just the beggining of my customer service nightmare. For each call I had to wait 20 or minutes. My first agent told me I was giving her "too much" information and she couldn't keep up with me. It didn't matter that she didn't seem to know how to get from point A to point B because at some point she became so garbled that I couldn't hear her and ended the call. Waited 25 minutes for the second agent but was disconnected shortly into the call. The third "agent" was snippy and irritated. Guess what ten minutes into a call that should have been 5 minutes, I got a call from her supervisor that my agent was cut off due a storm in her area. (The agents seem to work remotely from around the country). The supervisor told me that the agent would call me back when the storm was no longer forcing her computer to go down. I asked her how she knew the agent would call me back soon if the storm lasted a long time. I asked the supervisor if she could have another agent handle my account activation. The supervisor said that all her agents were "busy." About 15 minutes later the storm must have passed on and my agent of the moment started all over again when she finally called back. We managed to finally get the account activated when she told me I would have to go to a nearby Xfinity stoe. I asked her if she could tell me the closest store near me at my zipcode. She responded that she would have to go on google to find out. I indicated my astonishment and she told me that she services people all over the country and couldn't know stores for so many states. I asked her if Xfinity had a basic search tool for using zip codes to find the closest stores near their clients and she said no. I went online afterwards and found an online store finder by zipcode or address: https://www.xfinity.com/local/store-offers. All in all a case study in contemptuous customer service. read more

Cancelled my subscription since I went into a xfinity store, they never told me xfinity isn't supported in my area and a technician had to tell me and still charge me 50$ and had to return it. Massive waste of time and constant automated messages and barely able to talk to a real person. Xfinity sucks. They also made it more complex since when I went into a real store and got a router, they canceled my subscription and never gave me a reason why and I had to waste another hour. Trying to talk to someone to get a new one. Absolutely horrible company. read more

Horrible AI customer service Why has it taken 3 days and no call back on my over charges on my bill. why was my bill changed to boxes that i do not have. Trying to get in touch with a human is impossible. The AI keeps resetting my cable and that is not what I need. Ticked off and aggravated. My bill is almost due and it's 20.00 more that it should be and when you TRY to pay online it automatically changes your statement to autopay read more

i have to say Comcast has some huge issues with costumer service and management . my contract was over after 2-yr and after each it kept going higher to the point one it went up an extra $90 in one month. My internet bill was $151,71,IT went up to $163.66,$241,98,$199,03. how is that possible...PURE THEFT! Comcast should be investigated by the FCC. There is no question FCC should be after this company. Comcast is run like a mafia, charging tone of extra money and reaching costumer service in impossible.. I am thinking of hiring a lawyer and going after this malicious company. read more

I would give zero stars if I could. When I lived in the city, I had RCN for cable and Internet and they were absolutely wonderful to deal with! Moving back to the suburbs and having to deal with Comcast Xfinity again has been nothing short of a nightmare. You are in an endless loop dealing with their butt who will not get you to a customer service rep. If by some miracle you do get an agent, they don't seem to be able to understand or answer your questions. Maybe it's still a bot. My last cable and Internet bill jumped up in price. I was willing to tolerate this, but with constant price increases, my Internet, going out on a regular basis while I'm working and my TV not being connected to cable, I'm over it. I had an appointment with a technician to come out today. They showed up over an hour early, which normally would be OK. But I was on a live Zoom call for work. For some reason, he thought it would be a good idea to disconnect my Internet When I didn't even realize he was here. He made some repairs to cabling? But wanted to find the splitter in the house. I have no idea where it is and he wandered around, trying to look for it. I of course stayed with him. He was going to replace the splitter but could not locate it.I am tired of spending hours on the phone and not getting any resolutions to system outages. read more

Uncooperative to admit to their salesperson's misleading misstatement and error of canceling my two day old promo of 50$ per month with free router for 12 month promo. Sales rep on the recorded line said to upgrade the software for that it will rectify the WiFi in doing so she cancelled the promo and signed me up for XFI which cancelled the promo price and hacked my account to 75$/month. Supervisors only recourse was to say they were sorry, and not able to get my account back to the promo of 50$. Xfinity, Comcast are thieves and scammers, guaranteed read more

The worst customer service and worst company that I have ever dealt with!!! No wonder the mobile service is so cheap!!! Terrible!!! Can't even get a call from a manager to hear my concerns!!! Stay away from them!! I would give zero stars if I could. read more

I called Xfinity to add a streaming package to my basic internet. Got directed to a chat. I was quoted one price, then saw that the customer service person had instead added a streaming package--I didn't ask for and which was much more costly--to my account. I objected in the chat. Then it happened again; I saw that the chat help had signed me up for another service I didn't want. I ended up being in the chat for literally hours trying to get this corrected. Constant up-selling and "bait-and-switching." I finally ended the call. The next day I switched to a different provider. Today I got an alert that I'd be billed by Xfinity at twice what I had been paying for internet. As another reviewer mentioned, one of my attempts to add to my existing plan caused Xfinity to start a new contract for me with a cancellation fee of $10 per month, even though I never used any new service and in fact ended my internet use in less than 24 hours. A total scam company. The agents lie. Be wary and avoid if you can. This was a costly, time-sucking, frustrating experience. In the end I'll pay the $120 just to end any connection I have to this fraud of a service. read more

Its very difficult to get to a live agent. Once you login to the router it tells you to go to your phone app to manage some advanced stuff. In the app, its not easy to find what you are looking for. The automated chat assistant is useless. It takes calling your congressperson to be able to speak to a live agent. Second, its an overpriced service. I would stay away from Xfinity if I can. read more

Absolutely awful. this is only for XFinity. Back in the Comcast days it was just as bad. Anyway... I just canceled Comcast because I was moving out of my apartment. I returned the modem tower I was using. I was told I had an old modem that I had never returned. I had been told on the phone that I could throw it out. it was old equipment, and they decided to replace With new equipment and no cost to me. Also, they said I had a TV cable something or other box. I never had any cable with them. I just had Internet. So now the guy on the phone tells me I might owe them $250. Which I'm not going to pay. Probably end up having to pay anyway. Do Xfinity of that much of monopoly that we continue to give them our business? I'm beyond disgusted. Life is hard enough without this extra crap of companies trying to review off all the time. But as they say leopard never changes its spots and/Xfinity hasn't changed theirs. read more

Just can't speak to customer service to have any problems solving with them. Over priced never informed any your service will be disrupted.

You Never get to a human. It's Impossible to get anywhere with their extremely long wait times and wasteful AI/robot crap. I have never used that word in a review before-but it's unbelievably disappointing and extremely disrespectful. I have literally begged on the bot/chat for a human and tried explaining I have disabilities-which it doesn't list as an option. Go anywhere else to any other company! read more

I sent back the router. They charged me for it two weeks later. It has taken me a month of phone calls and They have repeatedly lied to me. I have no refund, though I just got off the phine with a company in the phillipines that says They will send me a check. This company will do all it can to screw you out of your money. Dont do it. read more

Worst customer service. Two days in a row, I had an outdoor appointment scheduled . Customer service (definitely located outside this country), noted that I would be home to unlock the garage so they could access the yard (on my ticket). They did not show up yesterday, I called and was re-scheduled to this morning between 8 - 12. AGAIN, no one showed up. It's really ridiculous what this company does to their customers. HORRIBLE customer service. If you are reading this review, please consider not going with Comcast and go with WOW or AT& T. read more

Totally unpredictable but generally awful service. You pay for 100Mbps lines and, at best, get 7-8Mbps download and less than 1Mbps upload. But the service unexpectedly goes offline for several minutes. It is impossible to stream Netflix or Prime if you are on Xfinity or to make Zoom calls. There service number puts you in a loop telling you repeatedly to unplug and replug your modem before they send you a link for an online "troubleshooter". That link goes to a page that tells you "page not found". I have never encountered such a totally incompetent service provider. These guys set a new benchmark for terrible internet service + terrible insulting customer service. Get ATT if you want Internet in Chicago. read more

1. Billing Confusion & Errors * My account reflects multiple unexplained bill increases, sometimes jumping from $122.75 to $288.52 within months. * Late fees have been charged even when my payments were made before or on the due date. for example paid my bill April 4, and got a late fee added the following month Bill is due every 9th. * Credits (like the $28.78 in July 2024 and June 2025 appear and disappear without explanation. 2. Promotional Bundle Issues * I was told that switching from Verizon to Xfinity mobile would be part of a "bundle" and reduce my costs. Instead, I am paying significantly more. * I complained and was supposedly given a credit, but my bill increased again, canceling out any "promotion." 3. Contract Access * I requested a copy of my service contract and was blocked from accessing it. This prevents me from verifying terms, including the exact due dates and promotion details. 4. Service Quality * Despite higher bills, I have not experienced an improvement in service. In fact, I could have stayed with Verizon and paid less for more reliable service. read more

After I closed my account, they kept charging my credit card for new fees months after the fact. They also would not allow my credit card to be removed from my xfinity account to stop the charges. I was a prisoner. I successfully challenged the extraneous fees to my credit card company, but they kept charging my card still. I eventually had to go through the major hassle of cancelling my credit card and getting a new number to stop the charges. This meant I had to readjust my credit card info for all the other services that were automatically charging my old card. read more

The customer service line is a bunch of scammers and liars. Don't trust what they say. They keep you on for over an hour only to screw you over! read more

Shockingly bad servicing of issues. 4 days without internet and counting Call center staff follow protocols but are not actually empowered to assist. Escalation doesn't help Logged a service request, waited a day for it, had it cancelled without discussion! read more