Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.

My midsize condo building just got webpass and while it's faster and less expensive than the much hated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward. read more

Offline for 5 hours on May 22nd, offline again June 8th, so far for over 2 hours... technician not coming for 2 days. I'd say this service is a hard pass. read more

Terrible service. Down for over an hour on a workday because it snowed in Chicago is not acceptable. They really buried the lead that the tech is not a hard wired fiber line but rather through a series of wireless antennas susceptible to weather disruption. Saving $20-30 a month for unreliable service is not worth it if you WFH. read more

I've had Google Webpass for almost two years and my experience has been excellent. I've never had to call them, they've never had to call me. There hasn't been a single notable outage. My friends who have Webpass and I have never experienced the referenced flickering with bad weather. If this was a real problem, it'd be a non-starter, since we get a lot of bad weather in Chicago. If you're considering not purchasing this service due to the "bad weather" reviews from three years ago, trust me and ignore them. The price is cheap and the service works great. Obviously, it is way faster if you use a cable, but I never have had reason to. read more

The service is completely as advertised - Webpass recently was set up in my building and, given our repeated frustrations with Comcast, we jumped at the chance to get a new ISP. Our problems with Comcast were perfectly captured when it took us a day to actually cancel the service after switching to Webpass. Regardless, John did our install and showed up 15 mins ahead of schedule on a Saturday - perfect, let's get this done. He showed me - a nerd - what he was doing in regards to setting up the service in our apartment. An hour later we plugged directly into the wall with download speeds of 800 Mbps. Incredible. I've attached two photos that show the speeds - using wireless - I was getting with Comcast, taken seconds apart - notice the huge variability in speeds. One moment I had 26.4 Mbps and the next I had 5.3 Mbps. So. frustrating. But typical for Comcast and a big reason why we struggled to even watch Netflix in our building. The key here, before I go on, is: if you get Webpass, be prepared to update your gear. I've been using an ancient wireless router (note - the wireless speeds from Comcast were always slower than speeds obtained by plugging directly into the wall), a Time Capsule from 2007, frankly because the base service was so terrible. So when I first got Webpass, my wireless speeds were significantly faster even on the old equipment - I went from 26.4 Mbps and 5.3 Mbps with Comcast to about 85 Mbps with Webpass. Both over wireless, both in the same part of my apartment. The key, though, is that the 85 Mbps was literally as fast as my old router could go via wireless. So, per John's suggestion, I picked up a new wireless router and now am getting 254 Mbps from the same spot in my apartment via wireless. I had to teach myself a little basic networking to actually take advantage of the fast speeds (hint: stick to the 5 gHz bands or have a nerd help you out if you're using wireless in a big building). If I move closer to the router I get 332 Mbps. This is all via wireless and this is AWESOME. So in summary: 1) exceptional service 2) cheaper than Comcast - we never watched cable anyways and now can actually watch Netflix at night because... 3) it's so much faster than Comcast. Just note - you may need a friendly nerd to help you take advantage of the increased speeds. read more

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Webpass provides an awesome service. However some things to note: -The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there. read more

I come from Cox cable gigabit which was an incredible pain to deal with. Webpass on the other hand has been nothing short of fantastic. The setup process is painless and they show up when they say they are going to, and the network is top notch. I see ~930mbps symmetric with fq_codel limiters set at 940mbps to control QoS. I see virtually no packet loss and very high quality peering with other networks. The price and service is great; I'll stay with Webpass as long as I can. read more

Webpass - Extremely stable ping, jitter, no packet loss. - Internet Service Providers Near Me - Chicago, Illinois

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I used webpass for about 2 years. I am super bummed that Webpass does not offer internet service to where I am moving to. In a nutshell the hardest thing about Webpass is purchasing your own router. The customer service rep told me EXACTLY what to put in a search on amazon to buy the router, easy. The tech came and installed everything and I was good to go. I'm not a computer techie person but I can say this, the internet was fast enough to stream Netflix and supported me working from home. The bill was always a flat $60 (which was cheaper than AT&T). Canceling was very easy. They have a nice referral program and I got a month free for referring my neighbor. I would use Webpass again in a heartbeart! read more

Just got Webpass activated in our building today and and it's outstanding! Able to cut ties with the devil Comcast and getting around 150+ mbp/s consistently with about 9 devices connected to WiFi. Kelli was our installation tech and she was fantastic as well. The whole process from setup to activation to connection was seamless and required minimal effort on our part. You need to be somewhat tech savvy to get your network setup and most devices running wirelessly but everyone I interacted with in the process was highly responsive and very nice. Can't recommend enough! read more

Webpass - Internet Service Providers Near Me - Chicago, Illinois

Excited for Webpass! Josue came in to install - was on time, polite, explained everything, super accommodating, and quick! Gave us his card and told us to reach out to him any time with questions - this is certainly personalized service that I never felt like I received from my previous provider (Comcast). He responds to emails quickly and I feel like I can rely on this company! Thank you Webpass!!! Nika read more

I didn't receive a callback and called to ask why I received e mail asking to have bldg mngr to sign waiver for install it didn't go any further than that read more

I am leaving this review after using this service for 3-4 months, unlike most of the other reviews here where people give this company a 5-star review 30 minutes after service is activated. First let's state the obvious - this company is the anti-Comcast play in Chicago. Everybody hates Comcast and for good reason. They have increased their rates along with their monopoly power and have notoriously bad customer service. Here's the problem with WebPass - the service drops for anywhere from a few seconds to a few minutes just about every day. This might not seem like a big deal (it's only a few seconds ) but consider that when this happens you're going to drop your streaming content, drop your iMessages, drop your webcast, etc. In other words, this disruption can happen at very inopportune times. Contrary to what they promise, when there is a really hard rain, the service does not function. They will tell you that the antennas modulate to compensate but this has yet to work in my experience. Since having the service it has rained crazy hard probably 4-5 times and it has gone down every time. Lastly, the customer service. You would think that knowing that they are largely the "not-Comcast" alternative WebPass would strive to not suck like them when it comes to how they treat the customer. Sadly this is not the case. There are large issues from an organizational standpoint such that when you call tech support they have no information from engineering regarding what the issues are and what is being done to fix them. This is by design! They intentionally keep retail customers in the dark - how Comcastic! They file support tickets, but those tickets are never updated with any information. Customer service reps need to be completely retrained to not take everything personally and structurally the entire process needs a rethink. In summary: If you don't care about a few minutes of down time per day - or don't care if you can't use the service when it rains - this service is for you. Otherwise, I would recommend sticking with Comcast. I had much better reliability with Comcast and will probably switch back soon. read more

Our building signed up for webpass and it is amazing. Our internet speed increased exponentially and we are so far super happy with the service. Josue who came in to install the service was awesome, he spend a ton of time with us and didn't leave until he was confident we were getting the maximum speed out of our new service. Would definitely recommend. read more

We are moving into a building that is set up for Webpass, so we were pretty excited to give this a try. It only took Kelli Hardia about 15 minutes. I was ready with cable and computer, but I didn't even need that. She had everything. Before she left, she did a speed test of 621mbps download and 854 mbps upload. That's insane. Thanks Kelli! read more

Webpass - Webpass speed test West Loop Chicago. - Internet Service Providers Near Me - Chicago, Illinois

I've never had an ISP that wasn't *actively terrible* -- until WebPass. 1. Prompt with repairs and support. I mean, really prompt: half the time, they'd have things fixed remotely within an hour of me calling; the other half, it'd be within 12 hours. 2. Faster than hell: I pay (a pittance) for "1Gbps", and I don't get that, but I'm pretty sure it's just a limitation of my router; I *do* get 400Mbps, reliably, 24/7/365. 3. Simple: I plug my own router 'n switching hardware into an Ethernet port in my apartment. Don't have to deal with their hardware, a modem, or a shitty, unconfigurable combo-WiFi-router they foist on me. I loved them so much, that I'm literally checking their service-map as I prepare to leave this neighbourhood, looking to move into another building they service. read more

222 S Racine. President brings forth motion Q3 2016 and board seconds, votes and agrees. Installation Q4 2016. 1 hour install for me. Speedtest.net showed Comcast Business account going from 9Mbps down and 2Mbps to right now 241.30 Mbps down and 282.80 Mbps up. Importantly, Comcast business service we had did not take notice of cancellation lightly. Tried to hit us with over $1000 early termination fee and thankfully bailed on that plan when I asked for signed agreement. read more

This is a bait and switch for small buildings. It seems like a great deal for large buildings but for small buildings, there is smoke and mirrors. I was very disappointed that they were not upfront about costs and requirements. The website is misleading and the representative led us through a preliminary process that was misleading. After the process of board approval, he then stated a cost that differs significantly from the website. It would have been good to have the full information up front. I am very disappointed in the transparency. Beware. read more

We got Webpass earlier this month and have been very pleased with the service. They were very flexible for appointment times and got service going quickly. On time and on point, Kelli brought a relaxed professionalism to the installation that made the experience that much better. Nice work. Speeds have been significantly higher than advertised. I'd give it 6 stars if they could get the service to be $10-$15 cheaper per month. read more

Our building finally brought another option for internet, and I'm here to report that it is awesome. They set me up very quickly for a next-day appointment. John - who is very personable - showed up earlier than scheduled (what!) and installed our service very quickly and efficiently. We wanted our wifi router to be placed in a certain room and he was able to make it happen. Within a half hour, our internet speed went from 10Mbps (which really was closer to 8 on average) to 500+. John checked in with us the next day to make sure everything is working. The speed is as advertised, the price can't be beat, and the quality is very reliable. I know this because I'm one of those people who check internet speed/ping over and over throughout the day. Over the week we've had Webpass, they had one scheduled maintenance time where service supposedly went down for up to 5 minutes. The best thing about that is they email you about it ahead of time so you know it's coming, and it's scheduled between 1 - 5 am so it's less likely to cause interruptions. Lastly, the customer service is top-notch and very responsive; you can submit tickets over the portal and they respond to you within hours. Very impressive! read more

I've had webpass for a full week now. This is by far the best internet service I've ever had. James made the install quick and easy. The billing format seems very easy and straightforward as well. When I called in to ask them about a promotional one month free voucher I had, I spoke to a real human being and I didn't have to go through some terrible computer menu to talk to them. The customer service person also talked to me like a real human being instead of following some ridiculous script. The plan I'm on is $60 a month for 500Mpbs download and 500Mbps upload. Try getting that deal anywhere except maybe from google fiber (if you happen to be lucky enough to be in one of their markets). Also, when checking my speeds, I seem to routinely see 880Mbps download and 895Mbps upload, which is very impressive and nearly double what I pay for. Finally, they seem to believe in and promote net neutrality. Based on all of these factors, I hope Comcast dies a horrible horrible death. read more

Webpass - Internet Service Providers Near Me - Chicago, Illinois

Webpass has been professional since day one. Next day install service. Seamlessly process, what else can I say but if you are in a neighborhood that offers webpass as a service do not even think twice. Also, if the option fits your needs to pay for the entire year you can save $160. Thank you Webpass! read more

John did an amazing job installing my service. I am really pleased with him, and with the quality of the connection! Thanks read more

I had never heard of Webpass before moving into my new building in the South Loop but was introduced to them as they were one of two options available to me in my new building (the other option being AT&T... pass). But I checked out the Yelp reviews and was enticed by the enormous speeds, so I signed up and had the install and I've VERY happy with the service. Lester came out and set up everything in about 20minutes and was getting outrageously fast speeds. As an example - AT&T offered 18Mbps (the "Premium" package...hahahah) for about $60 a month - I'm consistently getting download AND upload speeds of 150Mbps for the same price (over Wi-Fi. Plugged into ethernet I was getting about double that - 300Mbps UP AND DOWN). I had to upgrade my router to handle the crazy speed. I've been using it for a few weeks and it works like a charm. GIVE THESE PEOPLE YOUR BUSINESS, and stop supporting AT&T and Comcast if you can. Webpass is a newer company and so far is doing a bang up job. Keep it up folks! read more

My condo association decided to look into WebPass for the building to get faster internet for a lower price. People were not happy with the Comcast service. I have had it for two weeks and cannot complain. The speeds are well above 200 MBPS and for a extremely reasonable charge. Kelli came in and did the initial install. She came back a week later to install ethernet jacks a week later. I would highly recommend WebPass to anyone looking for a ISP in the Chicagoland area. I called customer service to get assistance with a router issue and had zero wait. I wish I had switched over earlier! read more

Scheduling service online was easy-peas. I appreciate having an actual appointment time vs. an appointment window. Eason is the cats pajamas and was here on time and set everything up in under an hour. I was getting maybe 8 Mbps down with Highpoint. Real friggin pumped to see speeds of close to 200 Mbps. I feel so 2016 now. Thanks dudes. read more

Pros: - They installed the day after we called in to setup. - They promised speed of 100, we now get download and upload speeds of 300mbps. - No wait times or holds while calling them on the phone. Cons: - The initial installation took about 1 hour. - Their tech would not install without someone over 18 years of age at home, even if our doorman let him up. read more

I called in to technical support because I was experiencing some dropped connections so they send over a technician to come check it out. Lorenzo came in and checked out all the wiring and noticed that some of it was done incorrectly. After he fixed all of the issues I was getting speeds of 500 mbps down! Compared to the 9-100 I was getting before. Lorenzo was very respectful, knowledgeable, and efficient. Couldn't of asked for better service. read more

Absolutely incredible customer service!! Charlie (our tech) was great! Fast, easy installation. He came when he were supposed to (if not early!) and was very kind. We were promised speeds of 100mbps but actually get around 240!! I've never had such fast internet. I can upload and download so much faster now and it's literally changing my world. Could not be happier! read more

Have been having the Internet cut in and out for about a week now. Every time I call they say that they are getting closer to fixing it and don't really provide anything else. I had AT&T before this and never has any issues.. read more

Just had Webpass installed today by John, amazing service both speed and install. I'm getting speeds of over 600 Mbps, John was efficient and friendly, in and out within 20 minutes! Can't believe the price for these speeds, join now! read more

Had this set up by Alex today. Quick, easy, no issues at all. He did a great job and I was skeptical of the speeds when I heard about it. Right now I'm averaging about 530 UP and 560 DOWN. Now I'll be interested when I try Unifi with it :). read more

I am incredibly happy with the whole Webpass experience. Katie's enthusiastic presentation of the excellent features Webpass offers was right on target and surpassed my expectations! I see why she is a firm believer of the service. John was absolutely amazing in installing the service. He was actually early for the appointment, anticipating the need to take several additional steps in locating several wires in my place that would decrease the effectiveness of the internet connection. With relentless determination, he sliced wires, connected them and whatever else was necessary to ensure the fastest upload/download speeds. Was he ever successful!!! His professionalism, knowledge and determination to please (the desired location of the router for wireless environment) were refreshingly awesome and appreciated. The fast speeds and reasonable price are right! Ba-bye to my former internet provider! read more

After my trouble with Webpass, they did connect me with an engineer and gave me a 1 month credit for all the trouble and issues. This is pretty admirable. Glad to be giving money to Google rather than Crapcast and/or AT&T. read more

Great service! James came and done the installation. Was super polite & professional and answered any questions I had. Im happy with the fast speed of internet. You won't regret using this company for your fast speed internet. Thanks! read more

Install was done this morning; was wired to the jack I desired instead of the jack that was set up for it. Installer was fast and efficient answered all my questions and provided advice for router purchasing and home networking solutions. Service is super fast, and no issues at all with it yet. The best part, being able to finally tell Comcast where they can take their "service" Strongly recommend! read more

After reading phenomenal reviews online and getting fliers everyday in mail, I was ready to switch from comcast to webpass. However, I've had a nightmare dealing with their lying sales team (which first said that there was no need for a router) and a rude tech support team (that asked me to get comcast if I needed better wifi). When I pointed out that I wasn't getting good wi-fi, the techinician asked me to spend $30 get an ethernet cord and plug for the best internet connection. When I said that's not what I was promised, he says "we promise internet access not wi-fi access". I am sorry that your business idea is based on outdated ethernet cord plugging system that no longer exists but don't think you can survive long by just scamming. What a sham! read more

Kelli H from WebPass just left our apartment after the initial installation and I just did a speed test to see for myself how fast our new microwave transmitter-powered Internet service is. WOW. I'm amazed at the speeds. I work in video so I'm constantly uploading and downloading huge files. I have never before seen a video file upload at 30 megabytes per second before (and that's bytes, not bits!). My 1.3 gig video file uploaded to YouTube in less than a minute flat. Incredible! Setup was quick and easy. Kelli just had to go down to the basement where the building's phone room is and back up here to our apartment to swap out one of our old phone jack base plates for an ethernet plate. The whole process took perhaps half an hour. And scheduling this appointment was easy too-- I remember back in the day when AT&T or RCN serviced our apartment and it took sometimes as long as a week to get an appointment. With WebPass I called up yesterday and Kelli came today to install it (I'm told they do same day installation too in many cases). I'm extremely impressed by WebPass so far! read more

This is truly as good as it gets for an ISP less than $45/month (if pay by year) and get 100M UP & Down, blown the rest of the competition away easily Keep it up!!! read more

Webpass install was quick and painless with Eason today. Not used to this type of experience (with other providers usually giving you a 5 hour window). Had a dedicated time slot and was connected within 15 minutes of arrival. Best internet connection speeds in the city and great for hard lining in our smart TV to stream Netflix, HBO, etc. Couldn't be more satisfied with the experience. read more