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    Webpass

    4.4 (128 reviews)
    Open 5:00 am - 2:00 AM (Next day)

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    Download speeds with Comcast, pre-Webpass. Note: two seconds earlier I had 26.4 Mbps. Typical hit-or-miss speed with Comcast.
    Michael D.

    The service is completely as advertised - Webpass recently was set up in my building and, given our repeated frustrations with Comcast, we jumped at the chance to get a new ISP. Our problems with Comcast were perfectly captured when it took us a day to actually cancel the service after switching to Webpass. Regardless, John did our install and showed up 15 mins ahead of schedule on a Saturday - perfect, let's get this done. He showed me - a nerd - what he was doing in regards to setting up the service in our apartment. An hour later we plugged directly into the wall with download speeds of 800 Mbps. Incredible. I've attached two photos that show the speeds - using wireless - I was getting with Comcast, taken seconds apart - notice the huge variability in speeds. One moment I had 26.4 Mbps and the next I had 5.3 Mbps. So. frustrating. But typical for Comcast and a big reason why we struggled to even watch Netflix in our building. The key here, before I go on, is: if you get Webpass, be prepared to update your gear. I've been using an ancient wireless router (note - the wireless speeds from Comcast were always slower than speeds obtained by plugging directly into the wall), a Time Capsule from 2007, frankly because the base service was so terrible. So when I first got Webpass, my wireless speeds were significantly faster even on the old equipment - I went from 26.4 Mbps and 5.3 Mbps with Comcast to about 85 Mbps with Webpass. Both over wireless, both in the same part of my apartment. The key, though, is that the 85 Mbps was literally as fast as my old router could go via wireless. So, per John's suggestion, I picked up a new wireless router and now am getting 254 Mbps from the same spot in my apartment via wireless. I had to teach myself a little basic networking to actually take advantage of the fast speeds (hint: stick to the 5 gHz bands or have a nerd help you out if you're using wireless in a big building). If I move closer to the router I get 332 Mbps. This is all via wireless and this is AWESOME. So in summary: 1) exceptional service 2) cheaper than Comcast - we never watched cable anyways and now can actually watch Netflix at night because... 3) it's so much faster than Comcast. Just note - you may need a friendly nerd to help you take advantage of the increased speeds.

    Extremely stable ping, jitter, no packet loss.

    I come from Cox cable gigabit which was an incredible pain to deal with. Webpass on the other hand has been nothing short of fantastic. The setup process is painless and they show up when they say they are going to, and the network is top notch. I see ~930mbps symmetric with fq_codel limiters set at 940mbps to control QoS. I see virtually no packet loss and very high quality peering with other networks. The price and service is great; I'll stay with Webpass as long as I can.

    Just got Webpass activated in our building today and and it's outstanding! Able to cut ties with the devil Comcast and getting around 150+ mbp/s consistently with about 9 devices connected to WiFi. Kelli was our installation tech and she was fantastic as well. The whole process from setup to activation to connection was seamless and required minimal effort on our part. You need to be somewhat tech savvy to get your network setup and most devices running wirelessly but everyone I interacted with in the process was highly responsive and very nice. Can't recommend enough!

    Webpass speed test West Loop Chicago.

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    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.

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    Page 1 of 4

    Ask the Community - Webpass

    Do they only work with large buildings or do they work with smaller condo buildings?

    They work with various sizes of buildings. I would contact them to work with your building management to discuss rates.

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    Review Highlights - Webpass

    Lorenzo arrived 20 minutes early for a 3pm appointment on a Sunday and had me up and running within about 20 minutes.

    Mentioned in 15 reviews

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    AT&T Internet

    AT&T Internet

    (440 reviews)

    The Loop

    Internet Air service which sucked, returned equipment in November 2025, throughout following month…read moreof December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T?

    Began internet service with this company and was guaranteed a set rate of $37 add on internet with…read moreautopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense.

    12Global - From my Apple TV4K hard wired to router

    12Global

    (35 reviews)

    Uptown

    I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

    Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

    Steadfast Networks - 350 E Cermak Road, the world's largest data center.

    Steadfast Networks

    (11 reviews)

    Near Southside

    Steer clear. I was referred to this company from a Facebook RV'ing group. I went to the website,…read moreutilized the chat features. Signed-up, and was excited to be on my way. My modem was received on approximate a week later in an otherwise empty box. No stickers with password info are anything. No set up instructions. No setup instructional email. I reached out via chat where the information was provided. I asked why it wasn't provided ahead of time and I was responsible for reaching out to them to gain access. They said so no one steals the device and uses it. Fast forward. Used the device for a full week without any issue. Then, no service. I reached out to tech support. They found the modem had crashed during an update. They reset it to the previous version. It worked again. The next weekend we traveled to Northern Michigan. We again had little to no service. I reached out to tech support, no one reached back out. Monday when I returned home I reached out. They couldn't help because I wasn't there any longer. Told me to reach out next time I was there. Next time I traveled, no service. Reached out to tech support. The system crash and needed to be replaced. Multiple attempts for status unanswered. Requested full refund after 2 weeks. Still no refund or response 4 days later. I have emailed, texted used the chat feature. This company in 6 weeks has never initiated communication or provided a reply to emails, or requests for info. I now have a paperweight and I'm out $599.

    Every month since I've used the service I have to go almost 2 days every month because some bs…read moreabout a update or something conveniently at the beginning of the month shortly after I pay my bill. No communication from customer service or tech department. I have to constantly ask for updates on if it's fixed or not. Totally unprofessional company with mediocre customer service and that's being nice. I don't recommend and shocked if this doesn't get removed.

    Verizon

    Verizon

    (54 reviews)

    $$

    Kia H. was amazing! Hands down helped me navigate my way through customer service on the phone. I…read morespent hours on the phone until I came in, and she helped me! I was coming into cancel but I will be staying and appreciate her and all her help and understanding. If you need help, coming in is the way to go!

    I've been a customer of Verizon Wireless for over 10 years, and recently decided to start my…read morebusiness services with them. Unfortunately, this experience has made me seriously question that decision. I went To store to replace a stolen IPad. I visited the store at 1100 S Canal St in Chicago on Sunday and was initially told my claim was still processing. I understood and waited until Monday. On Monday, I confirmed with Verizon customer service that the credit for the replacement iPad had been applied, and the representative also sent me an email confirming that the credit was back on my account. I even called the store ahead of time to make sure the iPad was in stock, and I was told that it was. When I arrived, I spoke with a representative named Alonzo. While explaining my situation, the manager, Dianna, came over, did not say much or introduce herself, and began going through the Alonzo's tablet device. She then asked me to explain everything again. I gave her an explanation and even let her see confirmation email, she walked away without giving any clear direction and went to back room of the store. A few minutes later, Alonzo left and went to the back. He came back a few minutes and told me the iPad was no longer available. This didn't make sense since I had just confirmed it was in stock. When I asked for help finding another location or calling another store, I was basically told to figure it out myself. At that point, something felt off. I had a friend call the store while I was still there, and they were told by another employee, Xavier, that the iPad was actually still available. That was extremely frustrating and made me feel like I was being given the runaround. When I brought this up to the manager, she changed her explanation and told me I needed to call Verizon again before anything could be done, then walked away to help other customers while I was left sitting there trying to fix the issue on my own. In the end, I had to resolve everything myself with little to no support from the store staff. The lack of communication, professionalism, and consistency was disappointing. After being a loyal customer for so long, this experience left a bad impression. I expected much better, especially as someone bringing business to Verizon.

    Webpass - isps - Updated May 2026

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