You can check out but you can never leave without much pain…read more After cancelling my service because I moved, they wanted their equipment returned. Forget about expecting their website to have the ability to print out a simple shipping label. I called and sat on the phone for hours trying to stick to getting them to come get their equipment. They were not even to email me a simple shipping label. I give up. I'll drive to the nearest Xfinity store 20 miles away to avoid penalty charges for the equipment. Web site is completely useless. Nice folks on the phone but are overwhelmed by the company's many inconsistencies, conflicting policies and an out-right dysfunctional web site.

Stay away from Xfinity, there's NO HUMAN TO SPEAK TO. Over an hour trying to reach live person at…read morecustomer service, there is none. I'm a recent customer only 2 weeks and I'm returning all the equipment going with Direct TV, we have a home base business the internet WiFi SUCKS!! There ma be a modem issue but there's no one technician to speak directly with. COMAST TAKE YOUR CRAP FROM MY HOME!!

I would like to recognize Damian for his outstanding customer service. I have had the pleasure of…read moreworking with him twice, and both times he was extremely helpful, courteous, polite, and professional. What impressed me the most was his calm and patient approach while resolving an issue. Damian is clearly problem-solving oriented, knowledgeable, and competent. He takes the time to assist customers with care and professionalism, and his respectful attitude truly stands out. Xfinity is very fortunate to have such a dedicated young employee representing their store. Thank you, Damian, for your excellent service!

Thank you, Jennifer, for making the return of all our Xfinity equipment after having been a…read morecustomer for over 16 years expeditiously and painless. Jennnifer took time to unpack the router, 3 modems, and 4 remotes and the accompanying electrical cords, scan each item and make sure everything was returned correctly with little time wasted and little inconvenience to me as a longtime customer.

Nice modern store, with a good queuing system and pleasant surroundings with enough staff…read more We needed to change the owner of the xfinity account, so came in on a Friday. We were greeted warmly, asked what what was our reason for coming in, and then put in a queue. In the meanwhile, the store has plenty of open seating and it had wi-fi that automatically connected to my phone using Spectrum mobile, so internet speeds were great. Two observations: -- some things are just made too hard. We wanted to switch the primary person on the account, and it took a bit of effort, certainly more than I expected. It was a lot harder than switching names for utilities. They did recognize the delicate situation, but it did involve having to bring my MIL into the store to sign paperwork. -- that staff is trained to push product...period. I had the unfortunate circumstance to overhear a conversation between an elderly gentleman and an associate. The customer wanted to return his two cable boxes and basically cut the cord, relying on streaming with a non-Xfinity device (e.g. Roku or Firestick). The associate kept telling him that he would 'Lose TV', which totally confused the gentlemen. It ended up in this roundabout discussion about how you don't have to have a cable box to get the benefits of TV service..."because you can download the Xfinity App and stream the same channels". It was clear that the gentlemen had been paying for service he never used (he pretty much had all the premium cable channels), and was getting upset when he started to realize that. He just wanted his main network channels, and other free channels that Roku and Amazon provided. So yes, technically what the salesrep was saying was correct,...but there has to be a better way to educate customers on how the new era of streaming works. But it's not good business for Xfinity....since most of those options don't involve the cable companies.

Horrible customer service. No assistance after trying several times and going to the store several…read moretimes. The associates are rude and inconsiderate. At one point the associate stated he didn't believe me. If I could give this store a zero I would.

This review is NOT about any store. It's about their service/support center. Generally, the service…read moreis substandard. Most reps I've spoken to over the past five years have been rude and dishonest. Usually the younger people. They answer my calls and they're initially inaudible. Most of them don't like being asked for their names again. Not my problem. With the exception of the first year, I've had billing problems. The script gets flipped without notice, not in the customers favor. Everything has gotten worse over time. They don't hold themselves accountable. They are failures in communication. Their debit/credit service has made a mess of my billing. They've never made good on their errors. When my contract ends, I'm done. Xfinity has been reported online, business, financial, and other news outlets, they have lost customers and experienced financial loss. I'm not surprised.

Helpful employee for the most part, depends on your needs. Once they found out I was just…read morereturning equipment and devices, they became very short and quick. Mainly focus on keeping their business and upselling. Make sure you keep your receipts.

I went to upgrade and transfer services to the Schaumburg Xfinity today and had a great experience…read more Yes, they are busy and I had to wait about 20 min even with appointment. A young lady helped my(sorry forgot her name) and she was very polite, professional and efficient. They are good people, give them a chance :)

We went to the brand new service site that just opened up. We were helped promptly by Jae Murphy…read morewho was very knowledgeable about the services and facilitated enrolling us in what was best for our home. Jae was very friendly, personable and knows the products very well! Xfinity is still hands down the best home internet & streaming network in our area.

Xfinity often gets a bad rap...and their rates ARE OUT-RATE-OUS!! (outrageous, too!) But I would…read morelike to commend an associate who helped me last Thursday. William Aldridge. I went in to the Oakbrook site hoping to keep my current plan as close to what I am currently paying as possible. With William's assistance, I not only did that, but walked out with a Samsung Galaxy smart watch for the same amount I had been paying. William is a wonderful advocate and employee, and Xfinity is very fortunate to have his service!

I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

This company has the worst customer service. They have a phone number but no people working to…read moreanswer your call. Also, they keep raising their prices. Pretty soon all their customers will cut the cord and they will go out of business.

Worst customer service. raised bill without giving me a notice. need to fined a better company…read more Less expensive , high rates for T.V. Chan

Look, I hate Comcast with the passionate, burning fire of a thousand suns, too but this store had…read moreno lines, like 4 employees, and only one other person in the store who needed help so I got in and out pretty quickly and there was only a moderate amount of attitude from the employees there... which is significantly less than I was expecting. I needed to return my cable box and remote to Comcast within a week of canceling my too expensive for budget cable and I was leaving town the next day so I ended up packing my cable box and remote in my luggage to return to a Comcast store across the country. Actually pretty glad i did that because now it'll be easier to close my luggage on my return trip and this store was wayyyy more efficient a visit the the out-the-door no-moving lines at the Bay Area Comcast stores. Also this location is pretty massive for a Comcast store and and super clean. Seemed like a brand new store but I can see they've got reviews from over two years ago so they must just keep this location in good condition.

Truly if I could give them zero stars I would. I brought back our main/primary Xfinity box because…read moreit stopped working. I told him that we have a sound system that also connects into the box. He gave me three streaming boxes that you install on additional tvs. When I questioned him, he said "these are the brand new boxes that you can put on all your tvs and use as the primary/main." CLEARLY NOT. As you can see from the instructions it clearly states "If you have a Primary TV box, which I don't now because an employee thought you could use a streaming box as a primary. With all the money we pay for Xfinity/Comcast you would think they would train their employees at the Xfinity store. Absolutely ridiculous. Now I have to go back and hope I get someone that knows what they are doing.