There is one serious problem with the standard 5-point rating scale, and My Computer Guy is a…read moreperfect example of the problem. He deserves at least 7 stars, maybe eight! He is professional. He is friendly. HE is VERY knowledgable. He removed the center monitor from my three screen set up. He replaced it with a new top of the line Lenovo with windows 11, a built in webcam, etc. He loaded Windows 11, reconfigures the three monitor setup. He cheked it all out to ensure everything was working perfectly. We said goodbye and he went his way. Then...the next day he sent me an eMail just to confirm that everything was still working 100%--(which is was, and still is). Whenever I need onsite tech services I never consider calling anyone other than My Computer Guy. Doesn't that sound like a seven on the five-point scale? Yeah, I thought so too.

After about 5 years of living in a Lennar-built "smart house", I was finally done with what they…read moredid to make it start. I learned that my internet comes in from the outside, to my router, to a switch, and then to the access points throughout the house. This is the setup for businesses, colleges, etc, and not really for the home users (which must be why Lennar changed to a different setup now). For the most part, it would work seamlessly, however, once every few months, something would go wrong and it would take me a day or two (of luck) to get it running away. I was sick of it and wanted a system more like a home user even if that meant a downgrade with how it worked. I contacted My Computer Guy for an SOS, and he replied immediately. He asked for more details about what I could let me know and we made an appointment a few days later due to my schedule. On the day of, My Computer Guy showed up and was very polite, proper, and professional. Also, ironically, my internet/wifi died after our initial conversation. If Tom had one goal, it was to, at least, get my wifi back. Happy wifi, happy wife, and then I have a happy life. We both headed to the basement so he could troubleshoot the issues. To me, it was just a bunch of wires connecting somewhere, someplace. He figured it out right away and started to troubleshoot the system. He would share some tips to improve my wifi/internet. After about 30 minutes, give or take, he found the problem, fixed the problem, and helped me install a normal user-friendly wifi system. Also, he gave me some recommendations to improve the overall system and helped me set it up. Overall, I would rate this business an A+. Friendly, professional, prompt, and very knowledgeable. Will continue to contact in the future for other IT-related issues and more.

I dropped my laptop on the pavement a few days ago and was devastated because the last time I had…read moreto get my computer repaired it took many weeks. I called Triple Check Techs and an extremely knowledgeable person answered the phone. He asked me a few questions and then told me how I could go about fixing the problem by getting an inexpensive device from a computer store. Rather than taking my computer and doing a fairly expensive fix the man helped me get my problem fixed in less than 30 minutes for $30. I will 100% use Triple Check Techs for all of my computer repairs in the future.

My laptop refused to start up on a Saturday afternoon, and of the 4 or 5 local businesses I found,…read morethese were the only guys who picked up the phone. (One other place had an answering service.) It sounds like the business is run out of the various techs' houses; they prefer to pick up your computer and the fee for doing so ($69) is applied to the service. Tim came by a little later than he'd said (well, it was a Saturday) and was polite and professional. He called Monday with a price; computer was repaired the next day and dropped off where I work. There's a 30-day warranty for most work. Included in the $190 or so price: removing a virus, providing advice on how I got it, a reminder that our internet provider gives customers free antivirus software, a complimentary data backup, and pickup/dropoff. Hope I won't be back soon, but I'll call these folks again if I have troubles. Checks and credit cards OK.

I went in w my Mac computer for a warning that I couldn't get rid of and to complete an update. my…read morecomputer is old so wasn't even sure if it was possibl. it was possible and they had it up and running in less than a. hour. so knowledgeable and wonderful to work with and pricing is very fai. I'll be back.

Broke the screen off my laptop. They were able to fix it quickley and I haven't had a problem…read moresince. Very friendly and professional. Would be sure to use them again if needed.

DPC Computer Repair will always be my go to business to care for my computer. My computer was kind…read moreof chugging along and when I ran a scan , it turned out I needed a new battery. I brought the computer to Best Buy and I have to say the gentleman there was very helpful. He explained that I would have to purchase my battery since Best Buy didn't carry it . But once I had it , they would be happy to install the battery.....if I leave it there for 3 days. I am not willing to install it myself but when it arrived , I realized I did not feel comfortable leaving my computer there for that long. So , I searched for an alternative. I noticed that DPC had very high ratings so I took a chance , called and asked if I could get this done within one day. Yes, was the answer , as long as I brought it in the morning. So, I did. Just after opening, I arrived with "the patient" and the battery. The gentleman there told me to stay there and wait because it could be done very quickly. Excellent ! And it was done in less than 1/2 hour, for a very reasonable price . I didn't have to leave it for 3 days. (for a battery?) Sorry Best Buy. If repairs arise again, I know where I will go from now on.

I had reached my wits end with my custom PC build. I could not get the PC to work despite my…read moretrying & retrying to get all the connections right. I took it to DPC after driving by the store and then looking at the reviews. Adam was great when we first spoke over the phone and so I brought it in to the shop. He was able to figure out what was wrong quickly. The best part was he kept me updated all along the way, even if just to say he wasn't able to get to it the day I dropped it off. Such a rare thing to overcommunicate. Will definitely be taking my PC's to DPC when I need help!!

Framework communication has been very helpful with answering ALL of the many questions our company…read morehad about switching service providers. Their employees are real professionals and have helped with multiple VoIP questions. These guys are the real deal, I would highly recommend the business.

I've started working with Framework Communications in December 2011 and they've been very helpful…read morewith our phone provider needs. They've provided us with great customer service with fast results. Rosanne - The Carr Group

Marty always comes through for our company when we have any technical needs. His response time is…read morestrong and he always ensures we are up & running. I highly recommend PC Network Pros for your personal or professional needs.

If your computer stops working go to these guys first!…read more Forget Geek Squad - See Kevin and Ann. They will fix it right!! 2nd Repair 4-10-10 - The LCD screen on my Think Pad needed replacement. They found the best online price for a replacement (no markup) and replaced my screen within 2 days of the part arrival! Thank you for saving my laptop.. I really did not want to buy a new one! Third Repair - 4-25-13 (Same Thinkpad T-60) - This time a Fan. They replaced the fan and checked everything else.. All OK and still going strong.!

BEWARE!!!!!! For…read moreanything but the most basic of compter repairs, I would steer clear of Northside Tech Support. I took my laptop to Northside because my laptop screen was flickering from time to time. Usually, I repair my computers myself but have been very busy with work and thought I would take it to "the professoinals" at Northside Tech Support so they could quickly make the necessary repairs and I could get back to work. Besides the flickering screen, my laptop had no other issues, was physically and mechanically in great shape and functioned near perfectly. Three weeks and a few days after I had dropped off my computer at Northside and many phone call later, I was told that a component of my computer "crumbled" as they took it apart and that I would be needing additional parts. This was cause for great concern but based on the reviews here on Yelp.com I had seen, I figured they guys must know what they are doing. Despite my growing concern, I decided I would continue to give them the chance to fix my computer. A week or so later, I received another phone call from them where they told me that they had to order some additional parts because their eBay parts supplier and they could not figure out which parts were the correct ones to fit my computer. eBay parts seller?? When asked, Northside told me they get all of their parts for their repairs from eBay, yikes!! Another week or ten days later, I called to inquire about the status of my repair. They told me they still had not figured it out. I asked that they put my machine back together and informed them that I would be picking it up and taking it to another repair facility. Kevin was very upset by this and told me that he "needed more time." I informed him that if he could not repair my computer in the just over four weeks he had it, he needed to give it back to me so I could have someone who knows what they are doing make the repairs. He exclaimed "you have not given me enough time!!" I could go on but after having tried to fix my computer for over a month, when I went to pick it up, my computer looked as if it had been dropped from a second story window. The outer case was cracked off and a "new" case with dents in it was my "new" cover (used part obtained form eBay), a key was broken off my keyboard and the keyboard itselft was no longer set into the computer, the computer would no longer turn on at all, and parts were and screws were missing. I had to look it over for a few minutes to try to ensure that it was even mine. I dropped of a good working computer with a flickering screen problem. Over four weeks later, I picked up a broken computer with missing parts that would no longer turn on or operate at all. I ended up having to purchase a new computer thanks to the fine handiwork of the "computer repair technicians" at Northside. They offered to pay me a nominal sum for the damage to my computer but what they gave me barely made a dent into what I had to spend for a new laptop. Like I said, if you need any type of computer repair besides the most basic of basic repair, steer far wide and exceedingly clear of this place as in my opinion and experience, they clearly do not know what they are doing.

Wanted to share a very pleasant interaction with this service. Staff was knowledgeable, very…read morepleasant and addressed all my concerns. ..keep up the good work! :) Michael E. in Crete, IL

I called Jason to fix an issue with my laptop: the on/off button was not working and I could not…read moreturn the computer on. Jason picked it up, I paid him the $30 diagnostic fee, and he called later to tell me that the problem was with the motherboard. I decided not to repair the computer due to the cost of parts and service versus purchasing a new computer. I asked Jason to drop the laptop off. Between my nervousness over having someone I didn't know pick up my computer, and miscommunications between Jason and I, we finally got the laptop back. Since he didn't actually fix my computer, I can't comment on his skills, but he is a very personable young man and I would recommend giving him a chance.