Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

Internet Air service which sucked, returned equipment in November 2025, throughout following month…read moreof December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T?

Began internet service with this company and was guaranteed a set rate of $37 add on internet with…read moreautopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense.

Super chill people they help me with a lot of stuff I just recently upgraded to the iPhone, 15+…read morewithin me about I was out the door with the brand new phone

Comcast allowed someone, other than me, to shut down my internet service and close my account?…read more Why? This was definitely not me or done with my permission? I closed on the house at 4323 N Kildare Ave Chicago, Illinois 60641 On September 30, 2024 we closed on the house. The buyers attempted multiple times to enter the house prior to closing to remove the carpeting and were told no. Prior to the closing date Comcast said that I owed them for internet equipment, again prior to closing without my consent or authorization? This led to no ADT alarms, cameras, thermostat or internet service??? Horrible business practices by Comcast. Comcast claims to have an open internet policy & every month I get notifications from Comcast about throttling my broadband service? Simple lies, false, misleading information and fraud. Sincerely, Paul Agronomoff

Highly recommend this location. After I briefly left Verizon for Xfinity, and decided to return due…read moreto many technical issues, I worked with Casey at this location to get my account re-activated. There were a number of technical complexities in getting my phones working again, but Casey very patiently worked with me and the Verizon tech teams to get everything sorted out, then helped me find the best options for my account services.

First of all, they need to update their hours on here, and also the Verizon site. I'm not one of…read morethose jerks who show up just before close intentionally. But the hours were wrong. I came at 5:48, and they could easily have completed what I came for - I prepaid hotspot SIM card, within those 12 minutes. But he just gave me the thousand yard stare behind his desk, clearly giving zero Fs. If I could give zero stars, or infinite negative ones, I would. The sign says, "If you have found this store closed during scheduled business hours, please contact our home office for assistance. 1-888-271-3677." Dang right I called it.

I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

One thing I noticed about this place is how nice and attentive every single person is at this store…read more(Santiago, Emily and the other two ladies, didn't get their name, comes to mind.) I came in, very frustrated, with a sim card issue on my Galaxy s4. I ended up getting an upgrade with zero money down and my trade-in covered the taxes. Even though it took over an hour, I had no problem waiting. They were all so personable and helpful. Emily even offered me water and in between waiting we all joked around with each other. They are all really professional here, I'm definitely a fan. I know if I have any more issues with my phone, I'm coming directly here.

Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

It's been about six months now and every single aspect of my experience has been excellent…read more Online speed-tests show that I am getting exactly what I am paying for and the customer support that I have gotten is so good I doubt that I could get that elsewhere at ANY price. There has not been a single ripple in my service and I am at the computer all day, since I work from home. I have a business-class of service because I need a static IP address to host web sites on my home server, so my initial configuration chores are significant. But the availability and quality of support is better than I have had anywhere and I have used a lot of different services over the years!

Interlync has hosted and maintained our website for Logo over 16 years. The owner Kevin has been…read morean excellent source for information. Interlync has kept our website and emails safe from spam. Jim and I are very happy with service. Their website will give you any updates on system issues. You can login your spam and email from anywhere. You should see all of the spam that Interlync stops from downloading to your computer. Use Interlync if you want a safe and reliable website host.

Kia H. was amazing! Hands down helped me navigate my way through customer service on the phone. I…read morespent hours on the phone until I came in, and she helped me! I was coming into cancel but I will be staying and appreciate her and all her help and understanding. If you need help, coming in is the way to go!

I've been a customer of Verizon Wireless for over 10 years, and recently decided to start my…read morebusiness services with them. Unfortunately, this experience has made me seriously question that decision. I went To store to replace a stolen IPad. I visited the store at 1100 S Canal St in Chicago on Sunday and was initially told my claim was still processing. I understood and waited until Monday. On Monday, I confirmed with Verizon customer service that the credit for the replacement iPad had been applied, and the representative also sent me an email confirming that the credit was back on my account. I even called the store ahead of time to make sure the iPad was in stock, and I was told that it was. When I arrived, I spoke with a representative named Alonzo. While explaining my situation, the manager, Dianna, came over, did not say much or introduce herself, and began going through the Alonzo's tablet device. She then asked me to explain everything again. I gave her an explanation and even let her see confirmation email, she walked away without giving any clear direction and went to back room of the store. A few minutes later, Alonzo left and went to the back. He came back a few minutes and told me the iPad was no longer available. This didn't make sense since I had just confirmed it was in stock. When I asked for help finding another location or calling another store, I was basically told to figure it out myself. At that point, something felt off. I had a friend call the store while I was still there, and they were told by another employee, Xavier, that the iPad was actually still available. That was extremely frustrating and made me feel like I was being given the runaround. When I brought this up to the manager, she changed her explanation and told me I needed to call Verizon again before anything could be done, then walked away to help other customers while I was left sitting there trying to fix the issue on my own. In the end, I had to resolve everything myself with little to no support from the store staff. The lack of communication, professionalism, and consistency was disappointing. After being a loyal customer for so long, this experience left a bad impression. I expected much better, especially as someone bringing business to Verizon.