We called AVDG in Chicago because our Sonos system was having problems, cutting in and out. A couple of men came to our house and thought that the problem with Sonos was our internet. They thought it had been set up wrong, so they reconfigured the modem and the Asus routers that send Wi-Fi around our big house. They said we should get the new modem that Xfinity was offering for free. We got the new modem (gateway) from the Xfinity store and set it up. Then one man from AVDG came to our house and removed one of the two Asus routers and set the other to work with the new Xfinity modem. He also reconfigured the Sonos system to work better (made a sonosnet) with the older components (Sonos Connect) that we have. It was working fine when he left. But now the music still cuts out frequently. Sometimes it's just a brief disturbance, but other times it's so frequent and annoying that we just have to turn the music off. It's possible that the problem is with our hardware (the 2 amplifiers or the Sonos components ). So, after spending more than $800 the original problem remains. We probably have a better internet and WiFi system, but we were not having problems with that before. read more

I will start by saying I initially used tvti to do my shade installation followed by my smart home setup. They came recommended to me by a friend who I trusted when it came to tech things so I figured I would give them a shot. The prices were not cheap but I was looking to do things right so I went ahead with the process. I spent over 80k for shades and smart home installation including equipment as well as pay a year subscription to a service for support. 1) Shade Install Overall this process went ok. The installers actually did a good job but they brought a shade which had a giant spot on it and tried convincing me it could be cleaned. After failed attempts they finally replaced it and overall the shades worked fine until about a year after when one shade had rolled onto itself. I scheduled an appointment for the shade as well as a technical issue and they finally came. The guy was very nice and professional and while fixing the tech issue (flashing tv signal from the Apple TV) he didn't bring a ladder and told me I would have to schedule that again. While I don't mind constantly making appointments I do try to have a life outside of scheduling them with AVDG. 2) Technical Setup This initially seemed like it went well. They installed a Control 4 system with dimmable LED lights and a mesh WiFi network. Upon first look everything was shiny and impressive. However, the problems were just beginning. To start, I wasn't really offered anything other than Control 4. This is an abysmal piece of software. DO NOT EVER BUY THIS if you have the money and want to do things right. After install everything went wrong. Speakers wouldn't work. TVs would end up on the same IP and malfunction. The WiFi network was garbage and the signal wouldn't reach different parts of the house. The initial setup didn't include a large enough switch to make sure all my Ethernet ports in the home were working so when I tried to set up a home office I was surprised (though this is my fault for not reading the specs) that they didn't work. Upon reaching out to the representative, I was told that work would be an additional $900 and I would need to buy a new piece of equipment. I am not sure why they made the decision that I wouldn't want all my Ethernet ports on given it was a brand new home and I was willing to spend money. I ended up getting mad and finding an alternative solution for this issue. However, the problems never stopped. I've scheduled over 12 visits to handle numerous tech issues. Volume not working. The handling between inputs not working properly. Network issues with no connection. The list is endless. The last straw came two days ago when the network randomly made a private IP so no secure login connection could be accessed from the home. No Apple TV. No apps on Apple TV (Netflix HBO etc), no banking, no vpn, nada. The Ovrc system I pay an additional subscription for yearly to help trouble shoot my network also didn't work (of course) because it also requires a login! I emailed 3x regarding this issue as COVID has pushed me to WFH and this requires a login...go figure...only to sit looking into a blank inbox from AVDG (on my phones LTE of course - because email also requires a login). Even as I write this review I have to use my phone because yelp will not allow the connection between whatever rogue network randomly took over in the middle of the day. My "smart" home setup has become essentially useless. I can't use any of my devices and can't work from home. While I do understand that sh*t happens, the lack of response and support for the amount of money spent and the yearly subscription just goes to show you the unbelievably terrible service of AVDG. I WILL NEVER work with this company again. I do not recommend you do either. Find someone else as this is probably one of the most terrible experiences for the money I have ever had. read more

I've always experienced fantastic results with tunnel vision. David Welles and Brandon Keane pay great attention to every detail. If you are in the market for one system to handle multiple rooms or if you just need a really cool system for the living room do the control 4 and you won't be disappointed. The thing is, as they will tell you these systems need to be installed in a well ventilated area or they risk burning out. Either plan for that when you are building a new place or remodeling an old one. read more

STAY AWAY. Used them on more than one occasion and all I can say is problems, problems problems. Horror stories - one after another . And the best part is that they refer to their services a "heroic'. Now that's funny. The aggravation of dealing with them is not funny at all. read more

I had wiring installed through the house we were renovating in 2008 and that was done well, and then a second contractor installed the movie theater and the sound system equipment in 2010, but we could never really get anything to work the way we wanted and always had issues getting the blu ray player to work and then I found TVTI in early 2018, what a Godsend. The sales quote to replace equipment that had stopped working and to set us up with a suitable audio and video experience was reasonable. Everything got installed in three days (we had a lot to change !) and apart from one hiccup, which took a while to sort, all is now working as we wanted. Thank you TVTI. read more

I am very satisfied working with TVTI. They provided a fair price for the equipment and installation. I had my system put in a year ago and they continue to provide excellent customer support. I would definitely use TVTI again. read more

I have now had TVTI out for multiple visits and am still having issues with my network, TVs, etc. They claim to be "high end" however they charge high end prices for low end, budget services. In short i had a small fire in my place and all of my equipment was working beautifully (network, home theater, outdoor sunbrite, surround speakers) prior to the fire. Following the fire I paid TVTI to reinstall the equipment that was removed and cleaned post fire. TVTI came out and for nearly $10,000 they charged me to literally just plug and reinsert equipment back into it's previous position in my home. During the install they were unable to make it right. My network is still terrible, many of the TV's still don't work properly. I was told one of my receivers and surround speakers needed to be replaced as they are now not working. My home theater had to have a new HDMI cable run as the previous one "magically stopped working". I had to replace my entire ABUS system as the technicians couldn't figure out how to get it to work properly. They then proceed to tell me that making certain things work correctly wasn't part of the "scope of the project"- and proceed to attempt to invoice me for additional labor and hardware in order to make things work (ie. need an entire new network). I just want to come home and have things work properly- TVTI has failed in that regard and I am now 10k in the hole and have to reach out to another company to make it right. As a matter of fact my brother in law in Glencoe had hired them for a large project and he told me he ran into the same issues- they had to come out multiple times in order to make something right - charging him every time for their services when they should've fixed things on the first visit. Claiming each time - "well the reason this doesn't work is now you need to upgrade to this other device....etc etc". A reputable high end company needs to make things right for their customer and not attempt to nickel and dime them every step along the way. I would look elsewhere for your home automation needs. UPDATE: I have found maximum solutions group - who were far and away superior to TVTI read more

Update: Installation crew - 5 stars! Professional and polite. Tried to get things done in timely manner. So I am averaging at 3 stars for the company (from my prior 1 star review). Advise for anyone who is using this or any other similar company - you most likely will have one revision after another one, yet your contract will not reflect specific revisions but rather "scope of work". Be sure that your contract is linked to a specific proposal# to avoid the mess I got into. With departure of initial sales person things went sour and there was noone to blame. Just poor sign out from him to another person. Anyhow, owner of the company was able to work things out that although weren't ideal but helped to finish a project. Once again, after dust settles the most important point is that system is up and running. I usually never write negative reviews (especially with one star) but TvTI got my blood boil today! We had good communication in a very beginning till a sales person moved to a different state and another guy took over. As soon as he took over the price for the project started to go up and up and increased by 25% (although we eliminated number of expensive items from initial proposal that should've bring the price down) !!! When I brought it up initially I was assured that it will be all fixed up. Oh well, now as we finishing construction and there is no resolution to it I am seriously considering taking legal actions for misleading and unethical practice. I choose them from yelp based on great reviews. I think it is my obligation to report it back to yelp that over time they changed for the worse. Do not know what happened with a company but with business practice like this they will be loosing many customers. read more

Nothing less than an excellent experience. This company replaced a previous proviider that I believe performed unethically and disabled my system. Tunnel Vision has been responsive, professional and fairly priced for the work they have done (no, not cheap at all, but this type of work isn't). You have my strong recommendation to give this group a call for Control4 service. read more

They came highly recommended from a friend, but issues keep occurring. Initially they were responsive, but after installing our entire system, it kept needing repairs, which were not completed properly. I would never ever use them again read more

This is a top notch company! They went out of their way to make sure I was satisfied in every aspect. Their customer service is second to none. I highly recommend them! read more

I recently bought a new condo, and the developer included a package from Tunnel Vision for a lights, speakers, etc. I wish I would have turned down the package and asked for a credit for my closing costs instead. Dealing with this company has been a headache from the beginning. They do not return phone calls in a timely manner. I have never received any type of confirmation of ordering or scheduling. I have been trying to get the equipment installed for a month now, and still no word...even though they received full payment a few weeks ago. I work for a 5 star hotel in Chicago so I know how to provide to excellent service, and this company definitely does not even come close. read more

Starting from scratch, David (the Owner) helped us design the wiring of our house, recommended a scalable system that allowed us to add on over time, and at a fair price for the quality of the overall system. The Control4 system allows us to watch our tvs, dvd player, dvrs, ipods, netflix, gaming system etc., in any room, while storing the whole system in a closet in the basement. Aside from the design and pricing, the technicians were knowledgeable and professional and extremely respectful of our time and our home (immediately covered their shoes with blue booties upon entering). Such a great experience that it prompted my first review on yelp! read more

Yesterday I had to contact TVTI for some adjustments on our service. I'll be honest I was hesitant based on our past history with them but they were the ones who installed the system so it made sense to call them again regardless of the past experience. Well yesterday I was pleasantly surprised by the great service we received!! The tech was very helpful and even helped on some issues that he wasn't even contracted for. The attitude and knowledge of the tech was a complete 180 from what we received a year ago. I also had a great follow up conversation with one of their sales reps and it really came through how serious they are now on customer service. Whatever service issues they had last year seems to be in the past and based on our more recent experience I would suggest TVTI to friends and family. I am happy to say our system is better than ever and the credit goes to the fine folks at TVTI. Thanks guys! read more