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    This happens every evening when people get home from work. Packets are lost, latency increases and speed decreases.
    Stephen K.

    Our building in River North recently brought in Zentro, replacing AT&T to save money. TV and 1 GB Fiber service used to be included in our amenity fee (+ small cost for speed upgrade to 1 GB), now just 1 GB internet is included without the TV service with Zentro. I am less than impressed. I've only seen speeds up to 700-800 mbps during the day and the service always degrades in the evenings when everyone is using streaming services. I have a Firewalla device that constantly monitors my internet connection, and I posted a picture that illustrates the service degradation. If you lookup Zentro's infrastructure and other reviews, you'll find that residents share an internet pipe, and that microwave technology is used to beam internet between buildings in the area. Apparently if a building goes out in the chain, all others go out as well. We're done with the buffering and waiting and will be going back to AT&Ts fiber internet, even at an additional cost to us (The Zentro service costs us $0 extra) And AT&Ts customer service is god awful. That bad.

    Inconsistent and slow speeds worse than even the lowest tier plans offered by Comcast and RCN.
    Remy T.

    From first to worst. After years of stellar service and support, Zentro/Everywhere Wireless has somehow become worse than RCN and Comcast. For over a month, our building has been beleaguered by poor speed and an unstable connection causing VPN and video conference disconnections. Repeated contact to Zentro and all they say is "it's going to be a while." I have called on average every other day for a month to get updates and am promised a call back. I have not received a single response. Wait times to speak to support are also abysmal. Not even Comcast or RCN were this bad. I have to think this is the result of the private equity takeover of Everywhere Wireless and merger into Zentro. Avoid at all costs.

    Apple Airport as Modem, cat3 cable (building limitation), easy set up

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    1 month ago

    Technician was friendly, professional and very efficient. Resolved our issue with no problem!

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    1 month ago

    Antonia is super cool, nice and patient! Love he is so professional!! Stronger recommended!

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    2 months ago

    Thomas was very helpful and knowledgeable about our router issue. I recommend him for any home visit.

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    10 months ago

    Hector and the crew were great. They arrived on time and got to work. Left everything clean. Installation was completed and ready to go.

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    2 years ago

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    Tom V.

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    5 months ago

    They were great for years and years. In the last few months they've become so terrible in Detroit that I'm going back to Xfinity.

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    3 years ago

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    Tom V.

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    1 year ago

    Collin came and took care of everything for me. He was quick and efficient, much appreciated!

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Larney came and saved the day and got us up and working. Thank you for your help and your wonderful outlook!

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    Page 1 of 14

    Zentro Reviews in Other Languages

    Ask the Community - Zentro

    Do you have to live in an apartment complex that already offers Everywhere Wireless or can you purchase the service for an individual unit?

    You can purchase for an individual unit, so long as the specific address is serviceable. Please visit us at www.EverywhereWireless.com where you can search for any address.

    For bulk condo contracts, what is the term of the contract being negotiated? Everywhere Wireless is trying to sell us on a 7-year contract (28-unit building).

    Stephen - We offer various terms, ranging from month-to-month to 10 years, depending on the service. For residential individual customers, we have no contracts and therefore, we offer month-to-month and year-to-year plans. Seven years is typical… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Zentro

    After I spent hours trying to get my internet running, Hector came out and got me set up in no time.

    Mentioned in 47 reviews

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    AT&T Internet

    AT&T Internet

    (440 reviews)

    The Loop

    Internet Air service which sucked, returned equipment in November 2025, throughout following month…read moreof December received emails from AT&t that I need to return the equipment or I will be charged $200.00. I call them and they confirmed they did receive the equipment and said I would not receive anymore emails about needing to return the equipment. I still was getting the same emails and called back a 2nd time in which they again confirmed they have the returned equipment and I asked that they forward this info on to whatever dept that doesn't know the equipment was retuned and was told I wasn't billed in which I replied that doesn't mean I won't be billed tomorrow. Well here it is in January and I was billed $220.00 for the equipment. I call for the 3rd time and they check to confirm they received the equipment and respond to my queries that there is nothing they can do or no other phone number/dept that I can call and that it will need to go thru two billing cycles for it to clear up. What a fing poor crap system they have and that I'm lied to the first two times I call and the third time I called was I waste of time. Pure harassment is what this is. I hope it ends. I will send them my bill for my time. Oh and did I mention that their internet Air sucks! What happened to AT&T?

    Began internet service with this company and was guaranteed a set rate of $37 add on internet with…read moreautopay of bank account. When I received my first bill, I was charged almost double. I've called customer service several times, representatives have all provided different information. Endless transfers, dropped calls, poor automated system routes you to incorrect departments. Requested a supervisor, received a claim none were on duty and I would receive a callback. No calls received. This company has lost all credibility with their customers. I wish I never would have done business with AT&T. Terms of sale were misrepresented, which is a serious offense.

    Layer3 TV

    Layer3 TV

    (28 reviews)

    River North, Near North Side

    The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

    Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (58 reviews)

    Noble Square, West Town

    I think most people already know about Comcast. So expensive. Not good reception, service depends…read moreon who you get. Just a money hog.

    If you need a phone in a hurry... don't go to Xfinity. I ended up at the store in Chicago on…read moreClarendon just to sign up for internet service because I saw an add online for $50/month. So he says it's $85 a month unless I bundle services, then it's $50 for both which seemed great but a little bazaar to me. I was planning to go from there to Verizon because my phone was on the fritz and I needed a new one right away. I'd been with Verizon for more than 30 years and was just planning to stay with them for the phone, but I couldn't pass up a deal like that, I'd be saving $60 a month! However, unlike other phone service providers you can't get a new phone the same day! It takes up to 48 hours to get approval!. In my case, I had forgotten that I had a freeze on my credit due to prior identity theft, so 2 days later, with great difficulty, due to no phone service, I was able to lift the freeze on all three reporting agencies. But they can't check your credit on the spot. You get a response within 48 hours from the time the freeze was lifted! Imagine working from home with 2 days of spotty service and 2 additional days of no service!... and no explanation for why! My credit score hovers around 800! And sorry if Noble Square is any better, but when I called Xfinity's customer service line to see if there was anything they could do to help, she said she could help me with that but starting quoting me different, much higher prices! And all I wanted was for her to call the store and tell them I was approved. I thought surely if I just went to a different store there might be someone who had more knowledge of the system then either the previous store or the customer service person on the phone. So I went to the store in Evanston hoping to speak to a manger, but it was the same thing. Snotty kids that are eager to make a sale, but have no idea how to work with customers. This process started on Monday. It's Friday and I still don't have a phone! After interactions with three different representatives of this company I can only conclude that their employees who have difficulty communicating how their plans work and are untrained in the art of customer service therefore the entire company sucks! When I told them that if I walked into Verizon or T-Mobile I would walk out of the store with a phone in my hand the same day. Get this! Their answer was "We're not T-Mobile or Verizon"!!!... In a snotty tone of course. I left in tears! Based on the low ratings I'm seeing on this site, maybe they could learn a lesson from both of those companies about superior customer service.

    Verizon

    Verizon

    (134 reviews)

    $$$

    Lincoln Park, DePaul

    I am a new verizon customer, my whole family uses it so finally switched!…read more Omg Noah is my hero and so is another woman who helped but I forgot her name SO SORRY. I switched from xfinity to here and it was a long process because xfinity is the worst. anyway they had a long queue of people to help and they didn't rush me or get frustrated at all when I had to call xfinity to figure out my transfer pin! they helped me find devices and answered all my questions. i got a deal thanks to them by putting my numbers in the name of my LLC which I had no idea you could do! even after everything, I still can text with questions and I really appreciate their patience and help. these cell phone companies are a whole other beast but having people like Noah makes it so much easier to navigate it all to find the best deal. now I get to trade my phone in, got the newest, phone and added a work line to my plan. :) very happy to be a new verizon customer thanks to the folks here! it's more expensive than i am used to but the coverage is already improved significantly, the real test will be when I visit the suburbs and rural Indiana!

    I came in after a very long day at work to replace all my family phones. I always prefer to shop…read morelive. I put my name in the list, and sat down. After a few minutes a guy named Brandon walked up and said "you can't sit there. You need to move". I asked why, as I was sitting at a long table where people ere writing all around it. He firmly said "you need to move, this is for employees only". So I left. Turned out I took care of replacing 4 iPhones with AirPods, and cases were ordered online in minutes. I was done before it was my turn in line! If Brandon wasn't so rude I never would have saved the time! Kids like Brandon are why live retail is going away. Do better.

    HDInstalls - Mounted TV above fireplace

    HDInstalls

    (221 reviews)

    Gold Coast, Near North Side

    I chose HDInstalls based on their amazing reviews (4.9), great pricing (cheapest out of 3 quotes),…read moreand quick response. I'm so glad I did! From start to finish, the entire experience installing my Samsung Frame TV was flawless. Scheduling was seamless, communication was prompt and professional, and they arrived exactly on time--even giving me a courtesy call 30 minutes beforehand. The installation itself was next-level. Stefan was extremely knowledgeable, detail-oriented, and clearly takes pride in his work. He took the time to ensure everything was perfectly aligned, secure, and clean. I especially appreciated his patience--he walked us through different height options and gave thoughtful recommendations. We even changed our minds during the measuring stage, and he happily showed us the new dimensions again and was very accommodating. He was quick and knew what he was doing, didn't need frame template. What really stood out was the attention to detail. I've never had an installer go the extra mile like this--Stefan and his partner spent time thoroughly cleaning the TV screen and even wiped down the console area. They didn't rush anything and made sure everything was exactly how we wanted it. The quality of work, professionalism, and overall experience exceeded all expectations. If you're looking for TV mounting, Stefan is absolutely my new go-to. I'll be recommending HDInstalls to all my friends and family without hesitation--and will definitely be using them again!

    We called HD Installs to mount a TV above a fireplace. Communication, quality of work was…read moreimpeccable and pricing was very fair. Would highly recommend them for any electrical work.

    Zentro - isps - Updated May 2026

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