So good. Make the switch from ADT and don't look back. Ethical, efficient and communicative company…read morewith excellent service and pricing. Love Vintech!

Company - As anyone is these days, my condo association is…read morevery cost-conscious. We received several bids for the work we needed and Vintech was able to beat them by far. They were really willing to help us and achieved a lot of savings even with upgraded products. Vincent and Blanca have been very attentive and easy to work with. Vincent was even willing and able to retrofit some of our older cameras with newer wiring so we're set for future upgrades. Workmanship - Initially I was very concerned with getting a new security system because of all the added wires and equipment peaking out from all areas, but the techs that installed our system did an amazing job at hiding everything. I can't imagine what all goes into stringing these cables through ceilings entails, and it all happened so fast, they basically started one day and 5 cameras appeared on walls/ceilings/stair bays the next day. Product - Of course after great prices and excellent workmanship, there had to be something skimped somewhere like the DVR/cameras, but they didn't! Cameras have an ultra wide angle with excellent color and sharpness. This is from the experience with previous Sony system that we were using that was a bit older, but also high quality from ADT - the pictures look great and the DVR is very easy and fast to work with. Everything from our interactions with Vintech to the final product up and running have been met with great value. I highly recommend them!

DO NOT COME TO THIS ESTABLISHMENT! -- I am highly…read moredissatisfied with the customer service and lack of professionalism by an employee PERRY. To begin with, I was misinformed of their return and refund policy. I was told by another employee that you could return any item within thirty days. I visited the store early in the month and called to inquire about my return. I only opened one product I purchased and could not even figure out how to use it ..the other item was brand new not opened at all. On multiple phone calls Perry claimed there were no refunds or returns at all. I immediately went to their company website and saw otherwise. It stated that you indeed could return within a 15 day window. My return/refund was within those days. He then asked me to come into the store to speak with him regarding this matter- I drove all the way just for his co workers to tell me he had just left. Perry was condescending and ignorant on our phone calls. He huffed when I asked why couldn't at least get a refund on the unopened item that was 100$. His words were - 100 dollars is a lot of money to you? As he huffed mockingly and condescendingly when I mentioned the reason for my return- a teacher who made little pay on top of managing other unexpected life events. Perry needs a customer service 101 course . I will never step foot in that store and will continue to tell everyone never to do the same. Honestly disgusted by their lack of professionalism. I can only imagine how many other customers he has done this to.

Their techs stole my tools when servicing my camera system. The service call was to repair 1…read morecamera and help me unlock my NVR so I can access the content. The tech took 9 hours to run 1 80' line and get 1 camera repaired. Then at the end of the day, it was almost 8p on Friday night. The job took so long he didn't have time to help me with the NVR portion of the service call. However, he did manage to steal my Milwaukee Drill set with 2 drills, a set of bits, and a staple gun. This set was brand new, and I only used it on 1 job. When I called to discuss the issue with them. The tech that serviced my location originally answered the phone. He admitted to accidentally taking my drill set. He stated that his set is also Milwaukee and that it was an honest mistake. He also told me that he would drop off the item the next day. 2 weeks go by, and I contact the office again. And this time someone else answers the phone. He states that this is not possible and that we did not lose the drill in that fashion. I asked for him to check on it, and he told me that he would let me know. That was over a month ago now. This criminal outfit made a point to not repair my system so I can review the camera footage. This is so they can conceal the fact that they stole my tools. Moral of the story here is: Don't let a thief onto your property.

Replaced my television antenna and at the same time alerted me to repairs needed on my chimney.read more

Rafi went well, that's what!…read more Rafi said he would show up at 11:00 and he was on our door step at 10:59. He is easy to schedule with and offers multiple time slots. Rafi is more than knowledgeable, super nice, and incredibly talented in hanging TV's, setting up peripherals, and getting things to work. We are grateful for his time, expertise, and experience. We highly recommend him and would have him back in a heartbeat for other TV-video-electronic issues! Thank you, Rafi Patrick Shaughnessy Chicago, IL

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

Great, patient team here! They helped me connect a Sonos speaker to my TV -- over the phone! Walked…read moreme through the whole thing. very grateful. And we've received expert help from them before. A++++.

Incredible service! I would recommend to anyone for TV Mounting. Thank you again for all your help.read more

They are awesome. Previous home owners had a lot of tech setups. They found out what was going on…read moreand got us fully setup. The price was great also. I highly recommend!

Excellent company overall for smart access systems (using Salto locks), intercoms (Butterfly MX),…read moreand security camera systems. Technicians are very responsive, knowledgable, and very easy to work with. Great company!

Very fair pricing. fast service and very responsive techs. our access control was completely…read morereplaced and our tenants are very happy having key fobs or phone app capabilities

This guy comes to fix my tv it's 54 inches and I don't have help to bring it to the shop so he says…read morehe will charge me $120 for parts and labor and him driving since I can't come... he comes blows air on a switch board since it would be an additional $160 for the part I said I don't have that money that's not what you told me when we spoke over the phone so he unplugs the tv plugs it back in a guess what it doesn't work, but he says I still owe him $120 I said for what you didn't do anything he says it's a service charge, he didn't even put all the screws to the tv back in. Now it's just my daughter and I and my puppy in my home I don't like confrontation and he is a man so I give him the money because he won't leave. I do not recommend reaching out for help as he as Ron Lim is a thief.

Very disappointing end to a ten year relationship…read more These guys apparently charge based on the perceived value of your home. $1800+ to install a router and 2 ubiquiti access points. When I complained, Ron told me that this was their rate. Best buy could have done it for $300 and guaranteed their work. I emailed him a month after when the ap went dark, no reply. Good luck fleecing future clients, you will take advantage of my loyalty no more.

Keri kept constant communication throughout the scheduling / repair process. Keri gave a great…read moreprice compared to other competitors. After successfully repairing the TV, they mounted the TV free of charged and help with hiding the wirings. This TV is 85" and weights 100 pounds. I was expecting them to leave after fixing the TV, but they stayed until they verified: 1) TV update is completed and successful 2) tested sound of exterior/internal speakers 3) helped me configured my Google Home integration on my phone 4) tested a few streaming apps for video/audio. In addition, they gave recommendations about the current mounting brackets. Even after I left, I found an issue with a couple of apps. They debugged through texting and eventually found a solution that rectified the issue. They are experts in the field, they are willing to help/educate, and they will ensure 100% support until customer satisfaction. Highly recommended!

Great experience with installing new camera for the house. Reasonable pricing for what I needed.read more