Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Today, January 28, 2026, I visited the xfinity store on 95th western in evergreen park to return…read moreequipment. Upon entering the store, a dark skinned hispanic woman was "cursing", using obscene profanity as she described an encounter she had with a customer. She exclaimed aloud, "that son of a bitch", and continued cursing as her fellow hispanic female coworkers laughed profusely. As we approached the counter, another hispanic xfiniity customer service rep called us a "racial slur" in spanish and though that we didnt know what she was saying.. But, we were well aware of the derogatory language that she called us... I have often heard about xfinity and its poor customer service... But, today I actually experienced it for myself. I did not visit this xfinity store to be called a racial slur by a hispanic xfinity employee. But, I went to the store to return equipment. Not to be called a racial slur!!! If this is how xfinity treats its employees, then I am cancelling my service an finding another internet carrier with better customer service... The behavior of these women was appalling and very unproffesional!!!! I will never return, and I advise all African Americans not to go to this location as these women are unproffesional... SMH!!!

Friendly staff and clean store. Much more competent than the agents over the phone although they…read moredid mess up the name on the account and give out unnecessary equipment after refusing to take it back so now I have to deal with that mess. Xfinity as a whole is garbage nowadays so I had low expectations.

I was on the phone 2 hours 9/25/25 problems not solved. They had added home insurance to our…read moreaccount without our knowledge and when I asked date and verification that either my husband or myself gave permission for the additional they could not produce any. Verizon is not the company it used to be. They offered $50 credit rather than $300 we have unknowingly paid for. Decided to switch to Another company and Verizon wouldn't unlock my phone to transfer. I was with another carrier All day trying to get my carrier switched. Had to purchase a new phone. The store staff are indifferent and not very knowledgeable. I would tell anyone Verizon is not the upstanding court used to be.

Been standing inside here for upwards of 10 minutes and not one of the three employees have…read moreacknowledged our presence. Yes they are working with customers. Not one person pushed to say anything. That is terrible training and lack of common sense in sales/customer service. Side note even if you want to buy something you have to wait in the queue to be assisted so plan on staying here for a long time. They don't move quickly. They are not efficient. Geez I hope I did not make a mistake switching phone providers.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

ITGuy Solutions were amazing to work with, very professional and knowledge. He was able to analyze…read moremy one flat home infrastructure, come up with alternative options for my internet needs but also being economical at the same time. The advise and consultation giving to me gave me a great plan to better service my home with great internet! Thank you!!

Never got back on my inquiry after sending in a request for help with my laptop. Not sure if they…read moreare still in business.

Title "When good companies go bad"…read more Unfortunately cable is one of those things in which options are limited. Comcast has always been the big kid on the block with companies like WOW being the champions of how things should be done, until recently. After switching back to WOW cable, I have had nothing but problems. Things such as: 6/3/15 1. Tech was in a rush and did not test or show all features. Some things did not work. 2. DVR contained recordings from a prior owner that contained mature content that was not kid friendly. This should be wiped by the company. I have reported this to company management but did not sense any real concern. 3. Scheduled appointment with wow for service tech for 6/3 and took off work. Tech did not show up and automated system stated the call was cancelled by the customer.... not true. Mind you all the above was escalated to a manager after asking to be transferred to a manger three times in a row! The manager seemed to have little concern over any of the above. *Honorable mention: One bright spot in this company is Matt. While I don't know Matt's last name, I can tell you he is a WOW Tech supervisor that goes the extra mile to make sure things are done correctly. I wish we could clone this guy and have him work the other positions at WOW, the company would be great once again. He came out and was able to fix the problems we had at that current time. Thanks Matt So how are things a few months later? 8/4 1. Called with digital glitching issues and on demand order problems. Phone tech had me test a movie and said he would remove the movie charge.. That didn't happen. 2. Tech came out and could not resolve glitching issue. Said he would have someone else dispatched to fix as issue seemed to be line related. He stated that he was not sure when this would happen. 8/17 1. I called to have the test movie removed from the bill. 2. I asked that they remove a service charge that had been added to my Bill. When I asked who added this, I was told the service tech that came out did. Extra cash for WOW I guess. So just FYI, if the tech wants to just add something without your knowledge, I guess he can. 3. I told them that no one has followed up with me to inform me the issue was resolved. Anyway, I'm not really sure what happened at WOW that made them stop being concerned about customer service. Once upon a time I was a huge fan of this company, today I would advise you to shop around and see if you can do better. I'm not saying its always possible due to limited competition in cable but you have nothing to lose. I think everyone understands that things break and service goes out, how you deal with people when that happens will determine if you company stays in business or goes the way of the dinosaur like many other cable companies over the years.

Don't use this company. The Internet is trash. Customer service is trash. When you call and Try…read moreto cancel service they don't do it. They don't care about their customers because you are only a number to them. I mean if you want cheap that's definitely what it is but not good service.

I came into this store to get customer service for a new account on Sunday. The workers was very…read morecold to us. I felt like very negative energy in the place. I will never go back inside there again.

This is literally the worst store and experience I ever had. I'm soooo upset. The workers talk to…read moreyou nasty and don't help at all. I order a phone and NEVER GOT IT. Please read the reviews never go to this store. I'm making a complaint with 3 different companies against this store. I think we should round up sign petitions and protest at this store. They need to be closed down. They make Verizon look bad as a whole. I will do everything in my power to get this store closed. Truly the worst experience I ever received. I'm so disappointed. I will not let up until this store is closed. They steal, lie and don't help at all. They don't like working

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Courtney was really helpful doing my trade in and making sure I got the right credit information…read moreshe was really patient with me and all my questions!!!

Lack of communication, no regard to customers and the employees are all about sales. Dequan which…read moreis the sales rep that assisted my son with an upgrade on his phone; he wasted our time and money. I wish we would have ordered a new phone through AT&T customer care and NOT inside that store.

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.