Title "When good companies go bad" Unfortunately cable is one of those things in which options are limited. Comcast has always been the big kid on the block with companies like WOW being the champions of how things should be done, until recently. After switching back to WOW cable, I have had nothing but problems. Things such as: 6/3/15 1. Tech was in a rush and did not test or show all features. Some things did not work. 2. DVR contained recordings from a prior owner that contained mature content that was not kid friendly. This should be wiped by the company. I have reported this to company management but did not sense any real concern. 3. Scheduled appointment with wow for service tech for 6/3 and took off work. Tech did not show up and automated system stated the call was cancelled by the customer.... not true. Mind you all the above was escalated to a manager after asking to be transferred to a manger three times in a row! The manager seemed to have little concern over any of the above. *Honorable mention: One bright spot in this company is Matt. While I don't know Matt's last name, I can tell you he is a WOW Tech supervisor that goes the extra mile to make sure things are done correctly. I wish we could clone this guy and have him work the other positions at WOW, the company would be great once again. He came out and was able to fix the problems we had at that current time. Thanks Matt So how are things a few months later? 8/4 1. Called with digital glitching issues and on demand order problems. Phone tech had me test a movie and said he would remove the movie charge.. That didn't happen. 2. Tech came out and could not resolve glitching issue. Said he would have someone else dispatched to fix as issue seemed to be line related. He stated that he was not sure when this would happen. 8/17 1. I called to have the test movie removed from the bill. 2. I asked that they remove a service charge that had been added to my Bill. When I asked who added this, I was told the service tech that came out did. Extra cash for WOW I guess. So just FYI, if the tech wants to just add something without your knowledge, I guess he can. 3. I told them that no one has followed up with me to inform me the issue was resolved. Anyway, I'm not really sure what happened at WOW that made them stop being concerned about customer service. Once upon a time I was a huge fan of this company, today I would advise you to shop around and see if you can do better. I'm not saying its always possible due to limited competition in cable but you have nothing to lose. I think everyone understands that things break and service goes out, how you deal with people when that happens will determine if you company stays in business or goes the way of the dinosaur like many other cable companies over the years. read more

I do not recommend this company! Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract--even though they did not provide service in our new area. We were told to return the company's phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them. At that point, I was prepared to take the loss--but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges. This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches. read more

Don't use this company. The Internet is trash. Customer service is trash. When you call and Try to cancel service they don't do it. They don't care about their customers because you are only a number to them. I mean if you want cheap that's definitely what it is but not good service. read more

Horrible internet service and they will put you in another contract after you 2 year agreement is finished without you noticing anything and you won't be able to cancel without a fee! read more

Worst internet provided, I have outages all day long, the latest and greatest is they disconnected my modem for no reason and then tried to tell me everything was fine and tried to fix it over the phone. Had to send out a technician charged me for it. He told me "weird your modem has been disconnected did you cancel your modem?" No no I didn't he got it turned back on but when I called again because a hour after he left nothing was working again the guy said it was never disconnected and everything works fine, he had me check and things were working again. I swear they just try and mess with people. They are not nice and they do not care. I missed 6 hours of work today because they are completely incompetent read more

DO NOT USE THIS COMPANY. I tried their service in FL they aren't ready for business, the internet worked off/on and I work from home, so need steady internet. IT GETS WORSE! I cancelled after the first week b/c not dependable, they shipped me a box to return the equipment 11/27/23. I put the TP link in the box and left it outside for Fed Ex which they did come and pick it up. The modem was screwed into my wall, they were to come out and get it, they never showed up. I got a friend to unscrew it from the wall and they wouldn't send me another box, so they had a guy come pick it up. He did, that's when I learned, they NEVER GOT THE ORIGINAL TP LINK FROM THE FED EX BOX BACK IN late November/early December 2023. IT GETS WORSE. NOW THEY SAY I OWE $917, for all of the equipment, no credit for the modem the guy picked up. So now they are going to ruin my credit and report this if I don't pay them $917. I did everything they requested, their equipment stinks, I sent it back. I have nothing left to give them. Any advice for me? I'm screwed. for ANYONE FOOLISHLY CONSIDERING USING WOW, when you learn the service stinks and want to return the equipment take PICTURES OF EVERYTHING THE FED EX BOX, the guy coming to pick up stuff you need proof. THIS HAS BEEN A TRAUMATIC EXPERIENCE - THEY WON'T EVEN WORK WITH ME FOR THE MODEM THEY GOT BACK, NOT EVEN 1/2 OFF OR SOMETHING? I'M SICK OVER THIS. read more

I got the 3gb internet, which never ever went faster than 1.2gb, even when hard lined with an ethernet cord. Also their gift card incentive is a complete scam. You call to ask and they immediately tell you that is handled by a 3rd party, not them, washing their hands of you. I am owed $500 in visa gift cards for incentive to sign up and for the bounty for signing up friends. I have seen NOTHING from them. RIP OFF Metronet is half their price, use them instead. read more

I tried service in Florida, I had it for a day or two before it went out with no notification as to when it would be up. Their phone system said system wide outage. I switched back to Spectrum. Problems with service... they assign a pin that you are never told so it is very hard to verify and they won't do the text verification to the registered number. The worst is that I have been fighting them for 3 months over equipment I never received. An Eero system for routing was sent with the technician, when he saw I already had an Eero system he said "OH you don't need this, I'll take it back and have them mark it off your account. I have spoken to customer service several times one of which I even read the serial number of my eero and they confirmed it does not match what they sent. I took a picture and emailed it to them as well. However it has been 3 months and they are currently still trying to charge me $210.92 for the eero I didn't accept that was brought back to the warehouse by the installing technician. read more

Wow. Remember that word. You'll be using it frequently, in phrases such as "wow, the internet's out again", and "wow, why can't they fix the internet", and "wow, the internet is STILL out". If you need internet service for homework, working from home, or just TV, keep looking. read more

Home Flooded in hurricane and all equipment flooded. They charged me over $500 for equipment that wouldn't have been able to be used anyway and told me I need to file an insurance claim...which they will not cover. My neighbor has spectrum they did not require the equipment to be returned for those who flooded and were very nice about suspending service until the home was livable again. I know where I will be taking my business. read more

so i have been with wow for many years. on the 2nd week of dec. i called to tell them my 1Gbps service never gets over 600, and ive been paying 100 bucks a month so i was stupid enough to let them talk me into upgrade to 1.2Gbps so the tech shows up to upgrade modem/ i hear him on the phone with his wow people and saying instead of putting in a new modem can he just transfer his old modem from his home instead of installing the new one just so he didnt have to take his old one to the drop off place. so i get a used modem. then i ask why i never got 1Gbps speeds before and he sAID MY MODEOM WAS ONLY SETUP FOR 600 Gbps. so i have been paying for 1 Gbps for well over a year and getting half that speed. so a week later and my internet starts dropping so i tell them the problems and what tech said and did. they send a guy out to check line yet he did not check it all the way to the modem, he just did outside and said it was good and left. so today the same tech that gave me old shit shows up, i thought to replace modem but instead he spends 10 min and says "its loose connections" and says its fixed and leaves. 10 min. later internet was out so i call worthless indian call center and they said oh someone will be out friday the 26th. I NEED THIS FOR CHRISTAMAS YOU DUMB PEOPLE. WHY DIDNT EITHER GUY YESTERDAY AND TODAY NOT PUT A MODEM IN? SO IM SCREWED BECAUSE OF THE WORSE SERVICE IVE EVER HAD FROM ANY COMPANY, GO WITH 123.NET FIBER OPTIC/ BETTER PRICE, SERVICE, AND ALL SUPPORT IS IN MINCHIGAN NOT ANOTHER COUNTRY. STAY AWAY FROM WOW AS ALL ASPECTS SUCK. THEY OWE ME SOME RETROACTIVE PAY TOO FOR CHARGING 1 GBPS AND GIVING ME 600MBPS. FRAUDS CHEATS AND LAZY, THATS WHY THE WILL BE OUT OF BUSINESS SOON! I WAS NICE THROUGHOUT THIS WHOLE DEBACLE SO NICE GUYS DO FINISH LAST. I SHOULD NOT HAVE LET TECH LEAVE WITHOUT PUTTING IN A NEW MODEM. DUMB ON MY END. DONT TRUST THIS COMPANY read more

Internet went out. Live chat kept trying to find ways to upsell me on service because "Un-plug it and plug it back in" was all they were equipped to say. Then after they refused to escalate me to someone who understood anything about the hardware or possible network issues for an hour, that person immediately lied to me and started pushing the upselling as well. So I called in to cancel my service and the person on the phone demanded to know the last amount I paid to them to cancel my service. The service that was no longer working. They couldn't even escalate me. This is the worst support I've gotten from a company in over a decade. read more

I was promised a $300 visa gift card when I signed up for service. Never received it and when I called their NON-AMERICAN support, I was told I did not qualify. So they lied! Also, their Philippino support people can not speak English. WOW should be ashamed of theirselves for for taking away American jobs. read more

DO NOT USE WOW. Save your money and your time. Customer service is a joke. They billed me when I no longer have an existing account. They encourage you to use online chat, and the agents will tell you one thing and then they will send you a bill for another, when you try to confront them about it? "Oh sorry, nothing we can do about the charges, we will let that guy know he did a bad job, so that fixes your issue right?" I asked for a manager, and was referred to call in to speak to a manager, and no one ever answers the phone. It says 24/7 phone support available, no agents answered. Unreliable internet, unreliable customer service, unreliable billing. Don't waste your time or money with them. read more

First, in the interest of full disclosure, I will note that the internet service itself has not been an issue. It has been solid. This is for WOW corporate and not specifically this location. I started my internet on 5/29/21. There was a promotion at the time for a $250 gift card when you sign up for their gig speed internet. You are supposed to receive this after 90 days of service. 10/04/21 - At the beginning of October, I realized that I hadn't received the gift card so I called and spoke with Randy in retention who said that he didn't know what had happened but would process the current offer for me which was $300 instead of $250 but I would have to wait another 90 days. 01/20/22 More than 90 days later, still nothing. I called again and spoke with Trichelle (Richelle?) who said that I would receive it by email in 2-3 days. 01/25/22 Still nothing. I spoke with Charlie who said that they would process it but it would take another 90 days. I said no. I have already waited 90 days twice and I was fairly confident that I would not receive it after another (3rd) 90 day period. She said that they were escalating but she hasn't seen the form yet for the gift card. I was then told that the form was being reviewed the the 'back office'. ** quick note. I was told by nearly everyone on these calls to check my spam folder which suggests that they believed that it had been sent. If they believed that it had been sent, why can't they process this request rather than get approval?** 01/26/22 Spoke with Hannah. I was told that they had submitted an escalation and that it would take another 4-6 weeks. Again, I said no for the same reasons stated previously - probably not going to get it anyway. Hannah escalated it to Mario who said that he would see if they could apply the amount (only $200) to my account instead of getting a gift card for the $250. I was not happy about it being offered as a credit to my account but would accept it if they would do it for the $250 as was promised when I signed up - not $200 and not the $300 I was told in October. I just want what was promised when I signed up. I was not going to settle for less after everything that I had been going through. Mario said that he would call me back in 2 hours. He did in about 3 but I was unavailable to answer the call. So I called back a short time later and spoke with Edward who told me that Mario would call me within 24 hours. 01/28/22 No word from Mario (or anyone). I called and got Mario again who said that the most they would be able to apply to my account was $100 - not $200, not $300, and not the $250 as per the original agreement. Of course, I went ballistic and regaled Mario with all of the history and hoops that I had to go through up to this point and that they would certainly lose me as a customer as well as my brother who I was referring to WOW pending the outcome of this fiasco - not to mention anyone else I can scare off of WOW based upon my experience and this review. Mario put me on hold again to talk to those above him (again). He came back and offered me a $200 credit on my bill (again, not $250). At his point I said, give me the $200 credit on my bill and I will be leaving WOW as soon as I am able to secure another provider. This way I have three months of paid service to locate the ideal option. Though, I will drop them as soon as I find the right deal for my family. I came to WOW because of the horrendous service provided by Comcast only to experience the same awful service with WOW. I tried to give the 'little guy' a chance. I have had them in the past. They used to be known for their customer service. That was always the advantage they had over Comcast. Sadly, not any more. I am attaching all of my notes from this case. I have been keeping these since my call in October. This is something I learned in so many years of dealing with Comcast. Calls: 7 Total time spent on phone calls: 3 hours 12 minutes Returned calls from WOW: 1 Current offer from WOW to sign up for gig speed internet: $250 Losing a customer over $50: The WOW Way read more

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I changed to WOW because I thought the rates were better than my previous provider, and they were. The problem is they keep changing my bill to get more money. What should have been a set rate changes because certain boxes mysteriously become unchecked (paperless billing). The customer service is soooo bad, that it's not worth the lower rates to deal with these people. First of all, there should have been a 100$ referral fee but we never received it, though WOW reps told us over and over that the email was sent. We called the center that takes care of that and they said WOW never even sent them notification to send us the money. The person who signed up and the referral should each get 100$ but neither or us did. I despise liars, cheats and conmen. Good internet service / bad customer service. I'm in Montgomery, Al. read more

I had a connection problem, there was a long wait time on the phone, so I used their chat system on my smart phone. They were helpful enough to fix the issue... all companies are going to have problems, but if they can fix them I'll give them a good review. Edit: If it helps anyone, I removed the cable wire, and noticed a little bit of corrosion at the end of the wire. Just a TINY little bit. So I gently wiped that off. And it fixed everything. read more

WOW! Internet, TV and Phone - Tiny bit of black stuff on the tip of wire. - Telecommunications Near Me - Chicago, Illinois

Sorry but I really hate these people. I hate them because they lied to me and they waste of my time. My time is valuable. Just as valuable as theirs. I called wow to disconnect my cable but retain my Internet. I was told this would be no problem they would switch off the cable and I would not need to do anything and I would not need a service person to visit. Two days later I received a box with some new equipment. I did nothing with it. I shouldn't have to ...they told me I didn't need to ...and the Internet was working just fine .. the cable tv was disconnected but internet continued as before. Then I received a notification that I was going to be billed if I didn't send back the old equipment. So... I disconnected the old and installed the new exactly as before. And nothing worked. I called them, and some robotic Philipino walked me through everything they could ...and still I was without Internet. They told me I was going to need to have a service tech come out. ... I told them wait... I disconnected the new devices. I reconnected the old equipment and everything worked again. I am now sending them back the new and unnecessary equipment. And I will begin immediately to look for a new Internet provider. I just wasted three hours of my time for nothing. The people at WOW are idiots or liars or both. read more

Grass lake Michigan has locked in WOW as a service. I am not young and have had many other internet services in my life. WOW is the very worst service I have ever had, losing power for days and long waits on hold too. I had this under a year and service lost more than 4 times. Very expensive and when I canceled it took over 1 1/2 months to straighten my account out. I will never use this company again and strongly advise others to avoid the headaches of using them. read more

Report them to the Public Service Commission if they will not come out to bury your wires. I hate wow. Their customer service is complete and utter trash. They have left a huge wire and flags in the middle of my backyard for nearly a month now and they will not come bury it. Every time I call they just lie about having someone come out to bury it. They are just a garbage company with garbage customer service. This should not be that hard. Do not use them. They suck. read more

The customer service is terrible along with the internet service they provide. It is slow and unreliable. I was also overcharged 2x and they gave me a very hard time and I had to speak to multiple people to get any type of refund for the overcharge. I. The end they only refunded me 1/2 of what they overcharged me. I'm changing providers now. read more

Since the very beginning we had problems with the internet service. We called several times but we didn't get much help. In addition the appointments with technicians were cancelled and scheduled for times when we were not home. The customer service is the worst and nobody knows what's going one. We spent hours on the phone and the issues were not resolved. The main reason why we left WOW is that they kept charging us for equipment and services that we did not order. Horrible, horrible, horrible on every level. read more

I need fast, stable, reliable service for my work-from-home jobs ( yes, plural). Taking 5 months to actually start installation all the while WOW billing me every month. Their technician placed a box outside on the side of the house but never connected it up! Finally, it gets done. 2 months in and I have lost connectivity 3x. This time out so far for 3 days, with no tech appt expected until the 5th day. I have now lost a total of 6 days out of work in 2 months time. Got 1 more month b4 I can go back to yet another ripoff with Spectrum. (They downgrade your speed regularly to the pt it's barely usable but at least I still get internet). Never never never again. read more

Wow Customer Service is horrid. They raise rates as their quality goes down. My service is often spotty. When I try to make a payment as I do every month, the portal says that I'm blocked from paying on line. Then they advise to go check out FAQs which has no information; try live Chat-which as someone else noted, takes 5 minutes per reply. Only to be met with, log out and log back in. Duh. That was the first thing I did. Then, "oh sorry, we can't help you, call the number" which means sitting on hold for 30 minutes. We certainly don't have anything better to do than sit on hold. And how hysterical that the recording adds "your call is extremely important to us." Hilarious. read more

Pros: None. Seriously Cons: Service, bad reps, PRICES, company culture treats customers very poorly. Highest prices I've ever paid for a cable and internet service. Costs 50 dollars more than my service with ATT....and yes it is the same package. Took me 3 days to get the OK to disconnect my TV services. 4 hours on phone with customer service, 2 media boxes, and they wanted to charge me while I waited a week for the tech to come out and remove their horrible service. Company is a joke. Will never recommend or use their service again if I have the option. read more

This is the absolute worst service I've ever had. I have to reset my modem every other day because the internet just stops working. I've called multiple times and only once has someone been out to my apartment to fix it. I live alone in a 600 sq ft house and my internet doesn't have enough bandwidth to FaceTime. Absolutely insane. If I could give zero stars I would. My contract is up in February and I am literally counting down the days. I wouldn't recommend wow to my worst enemy. read more

Terrible service and don't expect to receive any promotional gift card. $300 gift card was supposed to be sent after 3 months of 1 gigabite internet service but I still haven't received it after a year and a half. Do yourself a favor and don't sign up for any services from these freaks. read more

These guys used to be pretty good, but they started slipping around 2018 or so. Now the service is pretty bad, my car WiFi is more reliable and many times I have to go to my car to take Zoom calls bc the WOW! WiFi keeps dropping. In Summer 2021, WOW! sold our market to RCN, and now they truly DGAF about service, connectivity and reliability. WOW's Customer Service was based in Michigan, now it is based out of the Phillipines and provides really clueless service. The first time I've ever heard "Well, you're new bill will be about $180, because we've increased your rate about $10 a month". About? We ended up dropping WOW "about" 6 weeks after the sale to RCN. Although I'm not a big fan of xfinity, they have to be a more reliable connection than WOW. read more

Decent service, deceptive and predatory billing practices. Horrible customer service. Stay away, folks. Just stay away.

This is hands down the worst company I have ever dealt with. They lie through their teeth and could not care one bit about their customers. My parents had their service for over 20 years. Their bill was $300 a month, so I called them to lower the rate. They said my parents were valued customers and that they would give them a much better, introductory rate. Instead, they just removed HD channels and other content from their service, even though I was told they were not going to switch the plans. It was all an outright lie and a joke to them. They are just plain thieves. What more would you expect from a cable company. Way to take advantage of 80 year olds Wow! You truly set the bar as low as humanly possible ... if you are human. read more

This is the absolutely worst internet provider I have ever worked with or interacted with. They will mess up your billing, autopay will fail to charge you and then you will be charged a late fee, and then you have to try and fix this issue with someone who barely speaks English. And then they will double charge your account and draw like $200 from your account. Their entire phone staff are based out of the United States and do not speak English well, which makes resolving issues difficult. They will cancel your service a month before it is supposed to end and then send you a collections letter for your equipment while you are STILL PAYING FOR SERVICE. I am beyond done with this horrible company. read more

This company is by far the absolute worse internet company I've ever dealt with. Unfortunately, my apartment complex has Wow contracted through them and they are the only internet provider tenants can use. I have had Wow for 3+ years and there has not been one time I was merely impressed or had a good experience with them. The internet speed was 500 Mgs and on speed checks I wasn't even getting HALF of what I was PAYING FOR. They are a shady company especially as my used to be bill of $45 is now $100 and they have constantly charged me $180 or MORE claiming I was behind a month on payments yet my payments are up to date and show ON TIME payments under my billing. I have argued and fought with customer service representatives who have all gave me excuses and are incompetent to even understand the problems I am explaining, in detail to them. I honestly feel that they are over charging people and falsely claiming accusations as they are with many other reviewers. I don't think this is a "coincidence" either. Stay far far away unless you enjoy being scammed out of your hard earned money constantly. Ending my lease this month as I cannot take the constant problems with this internet provider. A joke of a company. read more

I usually have a good experience with WOW. Now I am wondering if I should change companies. Late last year I received a modem upgrade. After I called about returning the old modem I was told to recycle it. I didn't record the call date, or name of the person I talked to, or get a receipt from the recycling center. So, I have no proof I did the responsible thing. Over 6 months later I am now being told to send the modem back or pay $200. I'm on a fixed income. Really nice move WOW! read more

This company is garbage. I have to call them every couple of months. I talk with a rep, they ASSURE me everything is paid up and the rate won't change, then the rate changes without them notifying me, I pay the wrong amount and they shut off my service. So F'in over their nonsense. read more

Run the other way! If I could leave 0 stars I would. The service is constantly going out. After experiencing issues for a month a service technician was sent out. Within 30 minutes of his leaving the phone and internet went down twice. Spent 30 minutes waiting on the phone for customer service to be told I needed to be switched to a different department. Really? ll the while on hold you get to hear how great wow is and how you should recommend your friends - more likely your enemies! read more

Hands down the worst internet customer service we have ever experienced. We have lived in 13 states and columbus wow way is the worst at providing consistent and reliable internet. 5 technicians later and still horrible. Customer service could care less about your first world problems being they are sourced from India. read more

Terrible service. After the 1-year 100mbps internet service at $30 (for promotion), they decided to lower the speed to 40mbps. I knew the price would go up after the first year but no one said that the speed would be lower than half of what I signed up for. I cancelled and they immediately cut my service off even though I had just paid a few days ago. Stay away from these crooks. read more

Was paying $240 to Comcast as a 10+ year customer. Had 200mbps of internet speed, phone, & cable. Switched to WOW internet at 500mbps & stream YouTube TV. Saving about $100/mo. Despite the reviews, it sounds like reliability is based on the area in which you live. Our area is fantastic. The internet never cuts out & it has significantly faster speeds. I haven't had to deal with WOW customer service yet and will be sure to update my review if I have a poor experience. All in all, I'm very impressed & I hope Comcast dies a horrible, horrible death. read more

Wow!! is the worst internet company ever. Wow increased my bill and I talked to two representatives for five minutes and they hung up because I was tell them they're scammers. Do not get on the government program because they'll will increase your bill and have you still paying the same amount while the government paying $30. for example bill was $58.99 and they added $7 more dollars which is $65 dollars minus $7 now bill is $54. read more

I have been fighting with WOW for over a year regarding my internet speed and have never had my issue resolved. I wouldn't recommend them for business or residential use. I have had better service with xfinity. Cheaper isn't better. read more