I manage multifamily props in Chicago and Elite has earned our business through integrity, dependability, knowledge and respect for their customers' business needs. We don't write reviews until we vet a company for some time and Elite Intercom has proven to deserve every one of these 5 STARS. read more

Tech: 5 stars Supplies: Zero stars Appointment setting and billing: 2 stars I tried working with them, but the response time and repairs have not been the greatest. Our prior property management company hired them to hook up our cameras, so it made sense to work with them again. They already knew their work. After a couple of times reaching out, someone reached back within about 24-48 hours and a tech came out. Very nice guy. Efficient. Professional. Willing to explain but I tried to stay out of his way. I like him! The problem is the camera he brought with him didn't work. He ended up with a lemon, so he had to order another one, which would take longer to fix. And four of our cameras went out due to a short, but he was able to fix that issue. When he came back with a "new" camera, that one wouldn't work either. I was extremely concerned with their suppliers by that point. But the tech, being the professional troubleshooter that he is, just took the new wiring from the new camera and put it on our old camera. Voila! It was just the wires that had some kind of water damage on them, but our old camera worked. However, they tried to bill us for their time setting up the broken camera, and I refused. It is not our fault that they got two broken cameras. They did agree to waive the labor on that one after I pointed out that it was not our fault that their suppliers messed up. But ever since then, including trying to get a new camera hooked up, it's been touch-and-go with trying to get them to install another camera or even get an appointment. We just get the general response that it's 2-3 weeks, SUPER VAGUE responses about the actual cameras they installed (I assume for repeat business because if they told us the exact camera, we could hire someone else) but oddly seem indifferent about being rehired. We ended up hiring another company to help us figure out which camera to order, ordered it ourselves and will have them install an additional one. While I like the tech and think he's efficient, the supplies and appointments have left much to be desired. read more

Elite Intercom is the best! I moved into a small multi-unit building with an old call box which broke only a few weeks after move-in. They were the only company who was able to quickly resolve our issue, express ship a box out and install within a few days. Since then, I've called them and they've been able to help troubleshoot issues over the phone and are available next day for any repairs needed. I would recommend them to everyone! read more

Quick, friendly, and great work. They came out same day and fixed not only the main issue, but several minor issues with my door intercom that had been bothering me for years. They are my go to recommendation now. read more

Elite (Joe our technician!) saved the day again. Our intercom system kept shutting down so he came out today and walked us through reset procedures and potential issues that might be causing the shut downs - super helpful and timely! Thank you again! read more

We had an issue with our intercom where it was essentially not working for anyone in the building. Elite was referred to us by our locksmith and they did not disappoint. They responded quickly and came out the same day. The technician was awesome, friendly and explained the issue. He had the part to replace in his visit and even improved it with a better grounding of the electric and access. He was able to help us with a secondary issue as well and got everything back up and running within an hour. All while doing a great job from a safety perspective for social distancing, mask, etc. Very much appreciated and would definitely use them again and recommend. Thank you! read more

Seriously the best! I was under the impression that they couldn't even fix these old Jeron intercom panels. Tony proved that wrong. He was very knowledgeable and was bale to get the buzzer panel working better than it ever has. Our dog, Fred, approves and loves that the buzzer isn't hurting his ears anymore :) Thanks, Elite & especially thanks to Tony! read more

This company so far has been professional and one of quality. My system was given out one unit at a time an old bell system. They were the only company that followed though with an estimate. Joe came out put the system in. My tenants are happier. They respond when you have questions. Joe was professional and friendly. Caleb and Joe. Thank you. read more

After searching in frustration for months to locate a competent professional to correct the botched locksmith job on my front gate, I was fortunate to find Elite Intercom Services whose technician Joe diagnosed the problem and made the required repair. These guys are good at what they do and I recommend them. Kenny C. read more

Really amazing work. We initially had another company come out to service our intercom system - they spent almost 2 hours at the building and couldn't fix the problem. They suggested we had to completely redo the intercom system at the property to resolve the issue. I brought out Elite for a second opinion and they fixed the problem in less than a half hour. The technician was knowledgeable, quick, and really easy to work with. We will definitely be using them again! read more

These guys are awesome! Everything was handled either via phone or email, so no personal contact, which is key right now. They did a replacement for an issue we were having with our intercom panel at our front gate, and informed me as soon as it was done. It COULDN'T have been any easier! We can't recommend them enough! read more

Great Service. Had a new intercom installed at our 10 unit complex. Were always on time for the appointments. Outstanding job. Would HIGHLY recommend. Joe and Victor very professional. They know what they are doing and gave us more than one option. Quality Service and Quality product. read more

They came out quickly and fixed the problem. We will definitely use them again in the future.

I recently hired Elite Intercom to repair/rebuild our 4-unit intercom system. Their estimate was half of what another Chicago company quoted me, they came on the date and in the time-frame they said they would, did the job quickly and professionally, and installed top-drawer equipment, including a new button box and a basement amplifier, to replace the old, worn-out unit that was in place. Now the whole system works perfectly--so I highly recommend Elite Intercom. read more