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    Prime Telecommunications

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Prime Telecommunications

    Telecommunications

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    9 years ago

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    8 years ago

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    Xfinity Store by Comcast - Front of store

    Xfinity Store by Comcast

    (150 reviews)

    I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

    I have unfortunately been to this store several times because the corporate offices have failed to…read morehelp me add or adjust services on a cellular device. Every time, the associates (and the manager Ashton) have basically told me to pound sand and call the 1-800 number. One associate today flat out said "we cannot add a new Apple Watch to your service account because we do not have the level of expertise to do this here right now." In what world has customer service become this terrible and on such a consistent basis? What is the point of this store even existing except to sell you crap? Oh right. Terrible experience every time.

    Prime Telecommunications - telecommunications - Updated May 2026

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