Courtney was really helpful doing my trade in and making sure I got the right credit information she was really patient with me and all my questions!!! read more

Lack of communication, no regard to customers and the employees are all about sales. Dequan which is the sales rep that assisted my son with an upgrade on his phone; he wasted our time and money. I wish we would have ordered a new phone through AT&T customer care and NOT inside that store. read more

I wish I could give this store 0 stars. I went into the store on 9/1/24 to upgrade my son phone. Went through the entire process for a 15plus as the 13 and 14 didn't come in plus or max; we agreed on 15 plus. I told the sales representative we will set up everything when we make it home because I was pressing for time. We left the store, opened the phone box and it was a 15 regular, I called the store and told them they gave us the wrong phone. We were told to come back. I went back to the store and was told by a different rep that the store don't have any pluses in stock, now i'm sure the sales rep (Dequan) sold me 15 regular on purpose for that specific reason. I explained to the new rep we didn't want a small phone at the "time of original service" the person completing the exchange said we can do a max so we agreed on a 15max. Then we go to pay the taxes and was charged a restocking fee of $55.00, and was told there was noting they could do about it because the box was opened. Dequan the sales rep lied to his coworker and said my son pointed to a 15 regular and that's why he was given the regular, but they didn't even have a 15 regular on display. Next time, I will just order online with AT&T. read more

I went to this store because I was in the area and had some time to kill. I brought my two young boys with me and they were very well behaved. I wanted to buy the iPhone 13 outright but they told me I couldn't. New to me. So I said I'm leaving The manager goes why. I tell him. He tells me about some way I have to go on the installment plan first then buy later, etc. I don't like it. So I'm leaving. Then he INSULTS me and says I'm setting a bad example in front of my kids because I was yelling at him??? The nerve!! I'm not spending more money when I don't have to, and I was very polite and calm. I am white. My kids are black. The manager was black. Can't help but feel he was mean to me because of that. Truly unreal experience! Horrible. read more

I came to this store in a rush, as I lost my phone charger. The website stated the was OPEN until 8pm. I arrived at 7:43pm, only to be met by a security guard telling me the store closed at 7, and was by appointment only. NONE of this direction was listed ANYWHERE on your site. I knew I should've gone downtown instead. Poorest customer service ever. I'll know better next time. read more

Horrible service at AT&T store on 95th Western. On 4/7/23, I went to store to buy a phone, I stood there and no one came to ask if I needed service. A security guard told me I could sit on the couch with the four other customers waiting to be helped. There was one employee assisting a customer at his desk. A customer told me had been waiting for 30 minutes and counting. The guard said only one employee was there but other employees should be coming in soon. This was at 11:30 am. I asked the guard about buying a phone charger, guard was nice but could not help me and I should not have expected her to. I left, was not going to wait with four people ahead of me and only one employee working. read more

Well my 80 year old mother needed to upgrade her phone and plan thru AT&T so we headed to 95th and western. After entering I noticed several customers waiting and five associates helping customers. A few minutes passed and I asked about a sign in roster so we didn't lose are place in line. A few more minutes passed and a manager asked what we needed, we told him and proceed to wait 45 minutes before a associate was available. An associate became available and helped my mother with what she needed however I noticed the other four associates still working with the same customers for the last 45 minutes . After our business was done (15 minutes) the same associates were still helping the same customers which is unacceptable for people waiting patiently read more

If I could give the store 0 stars I would. No one acknowledges u when u walk in. We waited over 50 mins. The guy finally acknowledges us and ask what we need when we say upgrades he acts like we crazy. Why didn't u do that earlier. U waited till now it's after 8. Well it wasn't 8 when we came in. And who were we supposed to tell., no one addressed us till now. He say I can come back tomorrow at 10 am. No way in Hell I will ever be back here. read more

This store has the worst customer service. They always close well before time stated on door and site. The wait time is always 45minutes to an hour. The one star is actually a zero. They need better management. The employees definitely need to work on their attitudes. They can't blame much on the pandemic these were problems they had before the pandemic. Supplies is always out of stock. Save your self the time and energy and go somewhere else. read more

Andrea is one of the best managers there she helps me out no matter what I need she is always on task where everything is very fast and efficient. I love her to death she always helps me out and she's no I appreciate everything she's done GO DREA! read more

They are extremely slow!!!! They don't acknowledge the fact you even walked in. Once they realize you need Customer Service and Not purchasing anything. They tell you to wait so long until you just leave. If you are buying new equipment they all want to help you. They need a basic course is Customer Service and Professionalism!!! read more

I was in and out in 10 minutes. Takesha was super nice and helpful. Everyone working was friendly and polite. I read the other reviews and debated going to a store further away but I'm glad I didn't. No one tired to sell me anything. In fact, my daughter was looking at cases and another salesperson suggested we get one somewhere else because they were overpriced in the store. I would for sure recommend this location. read more

Not much has changed from the older reviews. We sat for at least 25 minutes without even being acknowledged. Other people came in after us and were serviced immediately as if we weren't there. Will not be spending my money with them. read more

I'm only giving this place 1 star because it's impossible to give 0 , this place is horrible don't waist your time going unless you are ready to shell out money asap if not they will hit you with the door. I went in the store with my old Att phone to get it unlocked and to buy a new case for my current phone, after telling me they don't do it I was shown the door before I could even get out of my mouth that I was also there to buy something else. read more

I ran into the after New Years rush today in the store. Partially the crowd was due to associates on the floor ready to put your name on the list versus actually assist. Literally, three associates asked me was my name on the list instead of how can I assist you. I came in to do an exchange, not trouble shoot, not ask info not check upgrade info... An exchange. Ridiculous! read more

Literally the best service I've received in such a long time. The manager greets you as soon as you walk in the door and gets your over to the next available tech. He let me know what my wait time would be. Devon was the agent who assisted me and he was extremely helpful. He went above and beyond to make sure we got my services started. While we were getting services started, I met more employees inside the store that were also extremely nice. This store isn't close to my home but I will travel here for all my future needs to continue to get this exceptional customer service. read more

Slow (waited forty minutes) and the sales clerk attempted the old "bait and switch" scheme. The clerk and manager told me after my wait and ten minutes of taking my information that no more "I phones" were available in the 16g level. But the more expensive 32 g were available. I was the third customer in the store that day. Doesn't the computer provide inventory? I was then told that they might have more later that day but I would have to wait for another clerk and re-enter all my information again. Why? the store does pre-orders for phones all the time. Why not merely take the information and call me when the phone arrives? Later I went on line and ordered. Ha ha, no commission for the locals. read more

To everyone who deal with at&t please be carful I order iPhone 8+for my daughter I get iPhone 8 I call they told me they well send me 8+ I get the 8+ went to the store in evergreen they switched the SIM card and told me I have to mail the iPhone 8 myself which I did my first bill was $410.03 call at&t they to find out way the bill that high i was told they well call me for 10 days finally they fix the bill now the new bill show up and boy it was $838.06 I call I was nice and ask why the answer you have 2 phones no I don't i was told someone well call me within 24hr from Friday I call on the following Thursday I was told I have 2 numbers they can't do nothing about and the lady say in plain English it was our mistake and nothing we can do I have just to pay or turn the phone I have off at&t have the most dumb ass people uneducated I have to deal with so be wear when dealing with dumb people who work for at&t I well hate for that to happen to anyone since I have to rate -0000 read more

worst customer service i have ever experienced. unprofessional staff. did not provide any assistance. i have purchased 3 iphones from this store and i have been a customer since 2013. when i needed assistance with a damaged phone (which i have insurance on) i received very little assistance, however when i was purchasing products the skys were the limit. never will come here again and will certaintly let my family and friends know about this place read more

I have never written a review of any where in my life, but I was so offended by the salesman and the assistant store manager I felt I needed to. They were completely disrespectful and ignorant. They treated me as if I was an idiot and were just plain mean. They are extremely lucky that when I called ATT corporate they were so nice and understanding that I did not cancel my phone plan. If I could give 0 stars I would! I will never step foot in that store again! Stay away and go to another ATT store! read more

I am only giving 1 star because it's impossible to give 0. This is the worst AT&T store I've been to. Promised I would get my iPhone 6 in 5-7 business days and it has been 3 weeks now! Hire some knowledgable people! read more