I used to work at T-Mobile when I was a teenager/in my early twenties before I graduated college and worked my way into the Logistics/Supply Chain Management industry. I have experience in my industry in places like Norway, Germany, Japan, California, North Carolina, Virginia, Louisiana, Alabama, Florida, Colorado and Texas. I have worked with many personalities from very different backgrounds. I created opportunities/success for myself through hard work that started at T-Mobile. I write that not to brag but because I hope the management/employees of this store see this message and I want them to know this review is coming from a professional who can't help but feel the need to offer some advice - not just in sales but life.
The type of coworkers that were unsuccessful back then are the same type of coworkers I spoke with at this store today. The workers here are not passionate about their job. In any other industry that might be fine but in SALES to be successful you must give the perception to the consumer that you are excited to work and SELL them a product/service that you are knowledgable about. The answers I received, facial expressions, and tone of the representatives here couldn't make it any more clear they do not care about their job. With that said I have advice for both management and employees.
Management: If you aren't already, counsel your employees. Evaluate your subordinates on a regular basis and provide honest feedback. Nobody wants to have a tough conversation but it's needed to be successful in any team environment. You owe it to your subordinates to make them better. I can tell by the way the employees acted in this store that management has not given them their expectations or done a good job of reinforcing them on a regular basis. And if management believes they have, then T-Mobile Corporate might need to look into providing training or replacing leadership in this store.
Employees: For those employees that are working here to save money before getting into another industry or pay for school, I understand because I used to be you. However, beware that the attitude you have here is creating habits that you will bring into the next industry/career path you take. Make sure they are good ones. Use T-Mobile as a place to grow personally in areas that need work and be honest/challenge yourself. Whether that's working on communication skills, analyzing a customer/product, holding your peers accountable, etc. give your best effort. You'll be surprised at how these simple skills will transfer over to your next career and regardless of the next industry you get into, you need these basic communication skills to be successful in LIFE. For those employees that are working here full-time and have decided to make it a career, do something else. It's obvious you don't like your job. Unless you are in serious debt or supporting a family and NEED this job, life is too short to work at a job you dislike.
Good luck to you all and happy holidays
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