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    Cricket Wireless Authorized Retailer

    5.0 (2 reviews)
    Open 10:00 am - 7:00 pm

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    AT&T Store - 5:30 AM

    AT&T Store

    (64 reviews)

    $$$

    We are a family of iPhones.. and my Moms phone malfunctioned over the weekend when most stores are…read moreclosed .. we were concerned about making the time to go during weekday hours. My mom is 86 and she uses her iPhone to play games and make calls. Luckily I googled this store and realized that I could possibly make in time. Which I did. The phone has a funky issue that unless you see it in action. It's hard to explain. This is where I was very impressed with the gentleman that helped me. Ziad. He sensed my frustration and guided me to what we could do and try. He was very patient and emphatetic and offered me solutions. Long story short with his attention to customer service. My mom has her phone service back! Thank you Ziad.!

    I visited this location on Friday, 04/17/26, at approximately 6:00 p.m. to upgrade my phone and…read morefollowed the check-in process, selecting "upgrade phone." I received a text at 6:04 p.m. confirming I was checked in. The only time I was spoken to was when I first walked in and was told to check in. After that, I waited an hour if not more with no acknowledgment or updates. At the beginning, there were three employees on the floor, including someone I believe was the manager. During my wait, one employee left for the day, and two additional employees returned from I assume their break. Shortly after, those two employees went to the back with the believed manager for about 20 minutes, leaving only one employee to assist customers. It is unprofessional to leave one employee on the floor while multiple customers are waiting and three employees are in the back. I was not helped until around 7:00 p.m. or later, only to be told the phone I wanted was out of stock and would need to be ordered. This is not an inventory issue it is a lack of professionalism and communication. If customers are asked the reason for their visit at check-in, there should be protocols to manage wait times and expectations. A simple update would have save me time and the employee time. I have never experienced this at any location ,and my family and I have been AT&T customers since the Cingular days. So, this experience was very disappointing. The staff did seem friendly but the overall customer service and communication was subpar.

    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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