Today I went to Back in the Game for my 3rd time. Every time I go the owner is always for nice and social. Today I Went in for a broken screen I thought could t be fixed, they not only fixed it but did it cheaper then any of the competitors !! I don't live in the area any longer, I actually live in Naperville (45min away). I had to stop in the area so I went to Back in the Game since they've always been so welcoming and fairly priced. I always recommend my friends there they've always said the same as me. Also was glad to see the business has grown since the last time I've been there :) If you need your device fixed give this place a shot ! Making this post off the phone they fixed for me read more

DO NOT GO HERE FOR PS5 REPAIRS!!, I went here like a month ago or two now and I went for a hdmi issue they "fixed" the hdmi which still turns off when the wire is moved slightly by the way, and then they put in "Liquid Metal" in my playstation and now my playstation overheats when I play a game for more than 60 seconds mind you I've had my playstation for years and never even knew this was a thing because it never fking happened please stay away from this store! read more

I went to the Crestwood Back In The Game location to pick up a fixed 3ds I had brought to be repaired and when I had asked the man behind the counter who's name was Caleb, if there was anything else wrong with the 3ds but he gave me a very rude answer. Also, I had to call 3 times just to figure out a single update on the 3ds rather than them calling me which is ridiculous and when I called on a Wednesday the week after I dropped it off, the same man had to put me on hold but I also called on Friday of that same week and a different man didn't even have to put on me hold since he knew already what I was going to ask before I even said. read more

Would definitely recommend Back in the Game!! They offer great repair service and reasonable pricing!!

The guy at the counter had a attitude and barely greeted me when I came in. I asked a few questions and that was a bother to him. I even showed interest in a Sega Console and he didn't attempt to give me a price or try and get the sale. Skip this place. read more

Sons ps5 hdmi port went bad. Called into "back in the game" and they told me bring it in same day! Repaired it in a hour with a better,stronger hdmi port! Great service! read more

First off, everyone seems very kind in this shop. Second it seems they are very honest. I had a very pleasant experience in which any jerk could have taken advantage of me, but these guys were helpful, and save me some money in theory. They have a great selection of games and systems to boot. I will be back. read more

I went to this looking for tablet they have tablets in stock. This location is mainly for a true gamer to get items that they would be in love with read more

Definitely one of the best Retro Gaming businesses in the Chicagoland area, more specifically the Crestwood Location. They have a decent assortment of games for all types of consoles and have games available at a fair price. Also went in for a repair on my PS2 slim that wasn't reading discs at all. Left it there and within 2 hours came back and was good to go. Haven't had an issue with the console since then and got a really good price for the repair. Definitely recommend read more

They done diddley fixed my Xbox 360 Slim when there was an issue with hardware. The laser reader seemed to be totally fried, and Back in the Game took the console for maybe two days or so before they had it working again. That was maybe 6 months ago and I haven't had a single issue with the console yet. They had ample opportunity to take advantage of me with prices, parts, hidden fees: and yet they never had a dishonest step. This place is like heaven for nerds, and I respect that immensely. read more

These guys here are amazing. I brung two of my PS4 consoles up here, next day repair but that's cause I'm plug in with the guy with the bread. Lol. Go check them out for accessories and games, their some cool gamers no cap. read more

The staff at both of their locations are usually really friendly and enthusiastic and helpful but that is the only real positive thing I can say about Back in the Game. For newer titles (current and last gen) you'll do about as well on pricing and selection as at GameStop and they're a local business, and like I said the staff is awesome, so I'd rather give it to them. I've also been told they're perfectly competent for repair work. On the other hand, their prices for retro are abysmally high, several TIMES higher than pricecharting in many cases (Seriously, 17.99 for loose NES QBert???. It's not even worth that much CIB! 17.99 for Top Gun? That's a 2 dollar game! And it's kind of sad that these and Contra are the NES games they have in the display case). Even the items that aren't priced shockingly high still aren't fairly priced. They'll be a few dollars over pricecharting at best. The consoles are really high too - just 2 weeks ago I got an Intellivision CIB with 10 CIB games, 20 loose carts, and Intellivoice for less than they're asking for the console alone. In general their pricing on classic era consoles is too high. But for Genesis/snes-ps2/Xbox/GC eras they are pretty fair. If you're trying to get into retro, though, you will absolutely pay less for any retro game or system these guys stock at a Disc Replay or Gorilla Games or Play it Retro or People Play Games. Beyond the pricing, their retro selection is pretty meager. Occasionally they have something uncommon or sought after in but generally they are super heavy on sports titles. I think for Dreamcast and N64 they literally only had sports games when I was there the other day. My biggest complaint is that they're selling the NES Classic for like 169.99. That's like 275% of MSRP. I expect those kind of business practices from scumbag scalpers on Craigslist, absolutely not from a legitimate retailer. read more

brought it 3 decks when I got them back 2 didn't work after the repair I didn't bother calling but left a bad review. they called me asking to bring them back in. They back up the work they do. More places should handle things the way they do. read more

I brought my Xbox 360S here when the laser died after the warranty had expired. The guys here charged me $65 to fix it and gave me a 90 day warranty, which was infinitely cheaper than paying $80 just to be able to send it to microsoft, and then additional money to actually do the work. Only trouble was that the laser they initially put in turned out to be bad, but after they tested it for themselves, they replaced it within a few days. I'm not the biggest gamer (I usually play in big blocks and then wont play for months), admittedly, I haven't played it since the repair, just used the DVD player and netflix, but so far, no problem. I am happy and will refer them to anyone who needs electronic work done without paying an arm and a leg. They repair computers, game systems, even cell phones. Just call and ask, they are friendly and knowledgeable. read more

Nice place w/ a pretty good retro selection. its hard to find decent titles out there, but they have good titles. prices are fair and they offer buy 2 get 1 free on their games, ebay does not even offer that. Back in the game offers buy 2 get 1 free on all platforms, my kind of store and they repair Most electronics and consoles, will be a returning customer for sure!! read more

Great Iphone repair from screens, charging ports and head phone jacks they are quick, reliable and stand behind their work.

Nice little shop, and decent selection. Prices are way to high on retro games, I'm talkin scalper prices x3. My last visit there, they had a Turbo Grafx 16 console that was missing the controller for $250. I asked the lady at the counter why on earth are they charging a ridiculous amount for it, she stayed silent and didn't answer me. I pulled out a $100 bill and told her id give her a hundred for it. She actually called her manager and he approved it! I give them props for going out of there way to make a sale. But definitely do not shop here for retro games unless your desperate. Shop online or go to disc replay for the old stuff. read more

I brought my laptop in for a hardware replacement nearly three weeks ago. After multiple calls and dismissals by their staff I finally went to their shop to find out what the issue was. To their credit the original problem was fixed. However my laptop currently does not turn on, my track pad is broken, and i have no audio from my speakers as well. There's been no offer of compensation or any explanation as to what happened. Save your time and money. I highly doubt I'll be doing business here again. read more

I had two Xbox One consoles that went out on me. As an avid gamer, I was beyond distraught. I found this place through a Facebook group and they did not disappoint! They knew exactly what the problems were by a quick glance over and had the repairs done in less than 24 hours from dropping them off. Price wise - they were fantastic, very affordable. Highly recommended for all your gaming needs. If I could give 10 stars, I would. Thanks again. read more

Ron always knows how to take care of his customers. I asked if they had any classic Yugioh games and he found them, went out of his way to order, and I was able to pick up within the week. And for Spider-Man, I'm just glad I walked in the store. You never know what you're going to come across at BackInTheGame. Thanks fellas read more

My son busted his DS and I refused to pay $80 to have Nintendo fix it under the warranty. I went to Game Stop and they gave me the info to Back in the Game. I walked in and sure enough...they had the part and it costs about half the price! They do repairs on computers, cell phones, game consoles and Im sure much more. read more

Employees were good! Bit the pricing was the worst in the vintage!!!! Systems that were ruff looking twice the price I have seen in other places in a 30 mile radius the the systems that did look good were even more over priced... Then the games there were games I wanted but 3 times more in price then there worth... I've seen the same games at other places for a 1/3 of the price... Games with most the label missing asking high dollar and have another of same title that looked mint asking the same price ...the funniest thing was a Sega genesis ultimate portable new they had like 6 of them for almost 80$ really TOYS R US is 44$ I will never go there again and will be telling all my vintage gamers don't go ..... read more

Finally, just what this world needs. A place that will fix any electronic device without charging you an arm and a leg.

I had a cracked screen on my iPad. I shopped around and this place had the best price. I brought it there on a weekend, and their repair person wasn't in, so I dropped it off and picked it up on Monday. The screen looks as good as new. read more

Great service. Really knows what he's doing. Had two Wii U game pads that needed repairs and could not get either of them to work. He managed to swap out some parts from one to fix the other. Very fast as well. read more

Back in the Game Video Games & Repair - Repair shop - Video Game Stores Near Me - Crestwood, Illinois

I went to this store on a whim when my iphone broke. They stayed open 20 extra minutes to insure I got my phone back the same night. They also charged $30 cheaper than radioshack charged me. Every single person that was working in both locations were unbelievably nice and bent over backwards to make sure I was happy. I would recommend them to anyone. read more

Fixed my iPhone's screen in less than half an hour. Looks great and the guy was very friendly. Would definitely recommend to someone who needs their phone fixed. read more

Customer service here is as good as it gets! Both in the sales store and the repair shop. They always take excellent care of my sons and me. We find prices to be comparable to any other gaming place and they have always been fair with us. Prices were reasonable for repair too! I was crushed when I thought I lost all my pictures on my Mac but they went the extra mile and made sure I got everything back. Worth every penny! It's good to have a place we trust. read more

I had an unfortunate incident of spilling coffee on my laptop and it stopped working. I called a local place who referred me to Back in the Game and I took it there. From start to finish, these guys were awesome. They were able to clean up the mother board and disassemble the keyboard since it was fried, and sent me home with an external keyboard until the ordered one comes in. All this done in under an hour. Prices are very fair and employees are extremely courteous and professional. read more

I felt the old games and systems were too over priced to NOT work everything i buy here whether its used or new just doesnt seem to work... like ever if gamestop starts selling old systems and games this place is done for read more

I had an iPad that was not working so took it to the Apple store. I was told I needed a new logic board and it would be $$$$. I took it to Back in the Game and in 10 minutes they had my machine up and running. They were responsive, friendly, and saved me over $400. Thank you! read more

I purchased a used controller right before Christmas. I specifically asked if she could return it, when I bought it. John the clerk there said yes. Well he failed to tell me that all I'd get is store credit. Now I'm out $40. DO NOT GO TO THIS STORE. THEY WILL TELL YOU ANYTHING TO MAKE A SALE! read more

Awesome bunch of guys. Fixed my laptop screen for less than half what the manufacturer wanted. Good quality work, and will come again.

I took my phone in to get my cracked screen replaced. They asked for a deposit and my phone. I decided to prepay for the screen and repair for $130 which is the same as many other places. I went to their repair shop and they said they had a screen in stock and it'll be 45 minutes. When I came back they said it was the wrong screen and to come back in a few days. Almost a week later they called and asked me to come in. I did and they said 45 minutes later and when I got my phone back the same broken screen was on it. They again told me to come back in a few days. My phone now is acting up and turning on and off by itself. When they called 4 days later, I once again was told 45 minutes. When I came back to pick up my phone, it wasn't ready and I was told the option of refund was available. I asked for a refund and was talked into "a little more time" with the service technician to get the screen to work. A few hours later I'm handed my phone and told it won't turn on and I'll have to speak to his boss about compensation the following day. I return the next day and am given a refund of $125 and sent on my way. Long story short: it cost me money for them to break my phone. I didn't even get an apology. NOT EVEN AN APOLOGY!! read more

Amazing. My son's DSi XL game slot had a pin broken off inside and it would no longer read the games. I was not about to pay Nintendo twice what it is really worth to fix it. I had an awful experience at a place called The Tech Guys, or Tekkies, or something in Naperville on North Aurora Rd. They're a bunch of morons. I called in and talked to Ron here and he was amazing. The waiting room was full of people in and out, the phone was ringing, the employees were very nice and helpful. Seemed really happy to be there doing what they do. Behind the counter was a couple of shelves full of repaired XBox's, PS3's, Wii's, laptops, etc that were done and waiting to be picked up. That shows they have a good amount of business and know what they're doing. Although they were swamped with repair orders, the guy I talked to helped me out a ton by fixing the DSi ahead of them a little because I came from almost an hour away and I didn't have to make two trips. They had it about three hours, I believe. It works like new, gave me a good warranty on the part, and were in constant touch with me about the progress. Best of all, their price was the lowest I could find. Good quality guys there and by the looks of what they repair, they can do just about anything. Highly recommend this team of professionals! Thanks Ron, you guys rock! You have a customer for life! A+ read more

I love this place the have a great selection of old games I mean collector old. Atari and calico vision old. The guys are nice, well stocked in not just games but iPods iPads and computers. They disk buff which is a rarity now a days. I'm sick of GameStop always asking me 900 times if I want to pre order such and such game or buy something. I go to back in the game and no sales pressure. I recommend this place to all my friends and people I need of electronic help. read more

This place is just fantastic! I recently built myself a gaming PC, and decided that I was done with console gaming. I was going to sell my console and games to the local Gamestop, but they only offer store credit that I won't ever use. I happened to notice this store just across the street. Not only did they offer me more money for my console and games, they also offered to pay me in cash. The world needs more stores like this, and to do away with Gamestop completely. When I was in there I also noticed that they sell used Atari - N64 games and consoles. I may be done with the modern crop of consoles, but I would love to have another NES. I grew up with NES and SNES, and loved so many of those games. I also noticed that they had a copy of Super Mario Bros. 3 in original packaging shrink wrapped and with a store receipt from original purchase from the long gone Omni superstore that used to be in the area. It was $70, but was awesome to see. read more

Excellent!!!! I brought my MacBook for repair. I have so much important information on it, work files, photos. They fixed it for a low price and I got to keep all my important files!! Love this place they fix all kinds of consoles and handhelds. I also bought a few games for my sons. Will definitely come again!!! read more

great place to get your phones fixed and they usually have it done in a day. I recommend Back in the Game to all my friends for video and phone repairs read more

Well I have my Sony receiver back and working like it used to. It was a 2 day turn around from Back In The Game. Hooked all the wires back with the help of tagging. It sounds good and the DVD player works, the receiver works, the speakers work(5.1 surround) and the TV comes through loud and clear. 90 day warranty and cheaper than what I was quoted, can't beat that. I have a new place to recommend if someone needs an electronic fix, couldn't be happier. IT REALLY IS AS GOOD AS IT GETS!!! I can't say anything better!!! read more